C Melhuish
Very pleased with the handling of the sale of our property. Jade was very helpful at all times, and acted promptly to resolve any hiccups along the way.... Read more
Seller
21st Oct 2024 (12 weeks ago)
D Covell
William H Brown has recently let my property, I am happy with the service that I have received and a tenant was found very quickly. Kane was very professional and prompt with all our communications. Very happy.... Read more
Landlord
11th Oct 2024 (13 weeks ago)
Kane could not of been more helpful in expediting letting arrangements fast and efficiently.... Read more
Tenant
7th Oct 2024 (14 weeks ago)
L Langton
We’ve just started our tenancy with a William H Brown let. Kane oversaw everything and made the process really easy and explained everything when we were having a few blonde moments! Kane was personable and professional every step of the way. Thank you so much!... Read more
Tenant
1st Oct 2024 (15 weeks ago)
B Carrick
A brilliant service from start to finish. We fully recommend if you are looking/needing to rent. Our Letting Agent, Kane, has made things super simple and clear. We look forward to working with him more moving forward!... Read more
Tenant
30th Sep 2024 (15 weeks ago)
A Cooke
I have recently rented a property through William H Brown and Kane was fantastic. He showed me around a couple of properties and from the first time I saw him, to the last, he was brilliant. Kane is such a friendly person as well and made me feel like nothing was too much hassle, even when I was ringing him numerous times a day with questions. Thank you Kane for all your hard work.... Read more
Tenant
13th Sep 2024 (17 weeks ago)
C Newell
I am very impressed with Duncan and his team whom have been so good throughout the selling of my home .
The staff are always polite and helpful and would highly recommend using this estate agents whom you can trust .... Read more
Seller
2nd Aug 2024 (23 weeks ago)
J Claxton
Top feed back to Kane Fuller from the letting department. Helped so much with our stressful move back to Norfolk. Couldn’t have wished for better! Thank you... Read more
Landlord
3rd Jul 2024 (6 mo. ago)
N Davies
Just moved and kane was there to help us anyway he could he's the reason me and my wife gave 5 stars.......give the man a pay rise. A top person thank you kane.... Read more
A Fotheringham
We've recently rented a property through William H Brown and we couldn't be happier with how easy they made everything for us.
Kane in particular, has been amazing. I've come dangerously close to being that annoying person who asks too many questions, but Kane has dealt with every single one promptly and efficiently. Nothing has been too much trouble, even aggreeing to an impromptu on the spot viewing at the end of his work day!
He's managed to turn our stressful situation into a positive one and we couldn't recommend him enough.
Thank you Kane ??????????... Read more
Tenant
18th Jun 2024 (6 mo. ago)
A Westwood
Making the move from London to Norfolk went beautifully, renting a property with William H Brown. Massive thank you to Kane for all his wonderful work, truly excellent, professional, warm and friendly, helping make the process go amazingly smoothly. Kane went above and beyond which we greatly appreciated. Many thanks!
Highly recommend.... Read more
Tenant
17th Jun 2024 (6 mo. ago)
K Ahmet
With my mother unexpectedly going into a care home, at her request, I contacted Willam H Brown to sell her bungalow as she had bought it from them over 30yrs ago!! The whole sale was done long distance, as I don't live locally, and I cannot fault the service and advice that I received from the team, especially Jade, who went above and beyond, and regularly kept me up to date with everything that was happening. Having never sold anything before, the minefield that I was dreading was a lot less scary and the whole process was quite painless. A very professional and highly recommended estate agent. Many thanks.... Read more
Seller
14th May 2024 (7 mo. ago)
J Mintz
Very helpful with everything I highly recommend... Read more
30th Apr 2024 (8 mo. ago)
R Somerville
We bought our bungalow through William H Brown Estate Agents North Walsham and the service from everyone there was brilliant especially as we some issues along the way with the sale of our old house, Jade and Duncan handled everything on this side in the best manner possible. We absolutely recommend them.... Read more
Seller
20th Mar 2024 (9 mo. ago)
V Spencer-Livingston
Catherine and the William h Brown team were highly professional and attentive in helping me find the property right for me. Never have spoken with a better estate agent!... Read more
17th Mar 2024 (9 mo. ago)
C Higgins
Catherine provided excellent service in helping me and my partner find a rented property. She was very knowledgeable and patient. Would highly recommend!... Read more
Tenant
17th Mar 2024 (9 mo. ago)
O Tribe
I spoke to Catherine regarding a property. She was very friendly and helpful. Would thoroughly recommend!... Read more
16th Mar 2024 (9 mo. ago)
E Davis
Catherine Howard was amazing as helping me and my girlfriend find our new home! She was always open to helping with any questions and went the extra mile however she could. Thank you Catherine!... Read more
16th Mar 2024 (9 mo. ago)
C Mazzi
I recently rented a property with William H Brown. And I would like to thank the team, and one member in particular, Catherine who had amazing customer service. She was very helpful and worked tirelessly with me to find the right property. I would highly recommend this agency... Read more
Tenant
16th Mar 2024 (9 mo. ago)
K Flude
Enquired about a property to rent in the North walsham area, spoke to Catherine who was super helpful and polite! As I'm new to renting, she explained everything clear and concisely, and wasn't condescending at all! Would definitely recommend!... Read more
Tenant
15th Mar 2024 (9 mo. ago)
L goat
Was looking to rent in the North Walsham area and used William H Brown to search. Cat was lovely, really helpful, took her time to explain things and went out of her way to help secure me a property. She was courteous, professional and really listened. I've been to agents before who were clearly only interested in money and not providing customer care so finding Cat was a revelation. I cannot recommend her enough.... Read more
Tenant
15th Mar 2024 (9 mo. ago)
T Spencer-Livingston
Catherine was extremely professional and helped me find the perfect property. Great job Catherine!... Read more
15th Mar 2024 (9 mo. ago)
G Gorrod
Many Thanks to Catherine and Tom from William H Brown North Walsham! They went above and beyond in helping and I would highly recommend them to anyone needing a rental in the area.... Read more
Tenant
15th Mar 2024 (9 mo. ago)
S Batey
Thank you so much to Duncan, Jade, lucy and the rest of the team for your personal professional approach to selling my house. Although we had time wasters we pushed through. , xx... Read more
Seller
23rd Jan 2024 (11 mo. ago)
M Cracknell
I had some reservations about using a National Estate Agency Chain but having met Duncan, the North Walsham branch Manager, I used William H Brown as well as their conveyancing arm Conveyancing Direct. I was very impressed by the service I received especially from the North Walsham based Team. Special thanks to Jade for keeping me informed at all stages of the sales process and to Jo at Conveyancing Direct for making the transaction as smooth as possible.... Read more
Seller
14th Dec 2023 (1 year ago)
S Paice
W H Brown completed a particulary difficult sale with good service and professionalism, often going above and beyond the "normal" call of duty. Thank you... Read more
Seller
4th Dec 2023 (1 year ago)
N Carper
Jade, Beth and Reece were absolutely brilliant! They all went above and beyond to get the house sorted for me in double quick time, even if I wasn’t the easiest to deal with! Couldn’t recommend them highly enough... Read more
1st Dec 2023 (1 year ago)
T Bunting
I Recently purchased a property with William H Brown .
I would like to thank the team , especially Jade who was very helpful , nothing was to much trouble , excellent customer service .
I would highly recommend this agency .... Read more
Buyer
8th Nov 2023 (1 year ago)
J johny
It was very helpful for us dealing with WHB thanks you hope to do business with you in future.... Read more
16th Oct 2023 (1 year ago)
M Davies
Thank you Catherine and Tom 2 of the most helpful people i have ever met. I have been struggling to find somewhere to rent for months and they bent over backwards to help me find a place that was absolutely perfect for me. I can’t highly recommend them enough.... Read more
Tenant
6th Oct 2023 (1 year ago)
D Whiskin
I recently rented a property through William H Brown, North Walsham office.
The service was really good and all the staff i encountered were quick and on the ball. I called in the morning to view a property and by 6pm id viewed and made an offer. I met Catherine and she has been really helpful throughout the whole process. I also dealt with Tom in the process who was also very good.
Id been looking for a property for a while and they were definitely the best and most flexible agent i came across in the process.
Thank You!... Read more
Tenant
6th Oct 2023 (1 year ago)
S Dobrzanski
Great service
Everyone has gone above and beyond to help us... Read more
28th Sep 2023 (1 year ago)
A North
Couldn’t recommend Reece Maddison more for his mortgage services, was a difficult process throughout and he was calm and collected, provided fantastic consultative service, and was incredibly supportive and responsive throughout. He enabled to us to secure a mortgage for a great property despite all the challenges that arose! 10/10!... Read more
Buyer
9th Aug 2023 (1 year ago)
E x
Thank you Tom and Catherine.. From the first phone call to picking up the keys you both have made this experience professionally and friendly.... Read more
29th Jul 2023 (1 year ago)
R Mileham
The team at North Walsham were brilliant and as a first time buyer not knowing what I was doing really I couldn’t have asked for better service. Jade was helpful all the way and kept in constant contact regarding updates on the house and helped with paperwork as needed. Reece was a gent and helped every step of the mortgage and done his upmost to getting the right deal. Also a good listener… thank you all and would highly recommend the team here.... Read more
Buyer
21st Jul 2023 (1 year ago)
E dack
We would like to give a huge thank you to Bethany for all the help and guidance she has given us whilst we tried to find the right property. She kept us informed of the properties coming on the market that would've met our needs - keeping in contact via phone and email.
Her assistance throughout the entire buying process made it so much easier for us.
Thank you again Bethany
Eric and Dianne... Read more
Buyer
20th Jul 2023 (1 year ago)
N Knights
We are currently still in the proceedings of our house sale but jade has been very helpful through out... Read more
Seller
19th Jul 2023 (1 year ago)
T Pitchers
Had a wonderful experience with the team !! Worked hard to get the house I wanted thanks from me and family !! Smashed it !!????... Read more
18th Jul 2023 (1 year ago)
J CL
I would highly recommend these guys, the whole team have been both professional & knowledgeable and are all friendly and helpful. You are kept informed and the whole team communicate well, I am very happy with the service they have provided. Thanks.... Read more
18th Jul 2023 (1 year ago)
P Brooke
An excellent service from Jade and the team. Even the after offer support and advice is first class. Nothing is too much trouble.... Read more
18th Jul 2023 (1 year ago)
K W
Jade, Duncan and Jordi were able to get our house sold within a few days of going online and secured our dream house for us too within the same week. They were brilliant and we wouldn’t have been able to do it without them. Thank you all!... Read more
Seller
18th Jul 2023 (1 year ago)
Jeff
William H Brown in North Walsham have impressed us with their efficiency and friendly, professional service. Jade and Tina really got things moving quickly with the start of our purchase.... Read more
Buyer
18th Jul 2023 (1 year ago)
J English
Duncan and his team
Jade & Tina have been excellent, extremely professional, we have been kept updated regularly, would highly recommended North Walsham office to anybody looking for property services... Read more
13th Jul 2023 (1 year ago)
K Chuks
Thanks to Catherine, Tom and Reece (North Walsham) These guys are awesome. They were very resourceful from looking for an apartment to helping finding one. Definitely choose William H. Brown any day.... Read more
30th Jun 2023 (1 year ago)
A Parker
As first time buyers we didnt know where to start but with the help and support from Jade we found are forever family home. She has been truely amazing, kind and nothing has been to much trouble.
Thank you so much Jade... Read more
Buyer
8th Jun 2023 (1 year ago)
Y SINU
Helped us rent a home when we needed the most. Many thanks to Tom and Catherine for everything... Read more
Tenant
31st May 2023 (1 year ago)
D Brown
Used these to find a property tom and catherine fantastic to deal with helped us find a property and worked very hard to get the property in our hands as they worked very hard. Maintained communication throughout, highly recommend.... Read more
7th May 2023 (1 year ago)
C Jerin
Sincere gratitude towards the amazing staff who all are working in northwalsham agency.Sam and Catherine they both are really supportive and give proper guidance at correct time.Thank you so much... Read more
28th Apr 2023 (1 year ago)
L Sheridan
Gemma Miller has been a huge help in trying to match me with the right property. She is very efficient in communicating and certainly understands what I'm looking for. Absolutely great at her job.... Read more
25th Apr 2023 (1 year ago)
L Mandabva
I couldn't have hoped to meet someone as helpful as Catherine and Tom. Viewing and securing a home in one day sounds like fiction, but I have lived it. I managed to get a rental property in an area that I wished for. Their professionalism is of top class, I was treated with care and respect as a client I am so grateful to have chosen WHB to help me finding a home. Thank you.......continue the good work and help more people. Catherine I salute you!... Read more
Tenant
22nd Apr 2023 (1 year ago)
A Humphrey
Couldn’t be happier with how Catherine from William H Brown looked after us before, during and after our move, such a smooth and effortless experience during a time which could’ve been a lot of stress. She went above and beyond to help us, very much appreciated.
Thank you,
Kieran and Aimee... Read more
22nd Apr 2023 (1 year ago)
L Thomas
I really liked their service. Two names worth mentioning are Tom Woodgate and Catherine. They understood my situation and did everything I needed quickly. I recommend the North Walsham branch to everyone. Also highly recommend Tom and Catherine.... Read more
17th Apr 2023 (1 year ago)
Stormdrop1
Very helpful and brilliant, and Catherine from North Walsham, Norfolk, has been very professional indeed! An easy move :) Thank you William H Brown... Read more
11th Apr 2023 (1 year ago)
T Page
We went through the process of buying our first house and had absolutely no clue where to start. Jade was assigned to us and was amazing! She was incredibly patient, kind, welcoming, and helpful. Nothing was too much trouble which was super helpful when we had so many questions.
We also used Reece Maddison for our mortgage advise. Reece was amazing. Reece made us feel very at ease and relaxed even when talking about such mind bogling things such as finance. Reece would always answer our emails or phone calls promptly. As this was our first time buying we were new to everything and the whole process, Reece talked us through everything, made sure everything was affordable for us and was always on the look out for the best deal for us. We really couldn't have done this without him!
Thank you so much to Jade and Reece for making the whole apparently stressful process, really easy and somewhat relaxed!... Read more
Buyer
10th Apr 2023 (1 year ago)
N Smith
I give two star's for them turning up to let me view but all the questions I asked to be answered I am still waiting on have made complaint to customer service so would not yours again which is a shame... Read more
19th Feb 2023 (1 year ago)
R Henry
I can honestly say that the service I was given by Catherine and the eteam was first class and made my life easy... Read more
27th Jan 2023 (1 year ago)
W Chandler
William H Brown have been very helpful with our tenancy application. Catherine has been very patient with explaining the process and answering our queries. The process of going through right to rent, referencing and signing the tenancy and paying deposit have all been very easy and straight forward and can be done over the phone or from a computer.... Read more
Tenant
24th Jan 2023 (1 year ago)
M Dunne
Jane is a lovely, pleasant and professional lady.????... Read more
28th Aug 2022 (2 years ago)
Excellent service from Duncan and his team from start to finish. His recommendations and experience selling got us a very good price for our property. A lot more professional than several of the other agents that we initially contacted. No hesitation in recommending him.... Read more
Seller
11th Aug 2022 (2 years ago)
Lisa
Although I didn't end up buying through her, Jordan was very helpful and responsive throughout my dealings with her.... Read more
8th Aug 2022 (2 years ago)
S Pardon
cannot rate Jordi and Duncan enough. Great service! Thank you.... Read more
6th Jul 2022 (2 years ago)
J Gav
The Team at WHB North Walsham sold Mums house through Auction and I can only thank them for their help, advice and very professional and friendly approach. And they really delivered on their promises. Many thanks to Duncan for all his help and very wise, honest and trustworthy advice. And my thanks to Lauren, Archie and the team for dealing with all the aspects of the sale.... Read more
Seller
5th Apr 2022 (2 years ago)
W Neale
Very impressed. Helped me to let a flat in a week! Daniel Copsey was very efficient- would recommend highly... Read more
Landlord
2nd Apr 2022 (2 years ago)
N Thornton
We attended an open house viewing at a property in Bacton road North Walsham recently, this was the first time I had experienced this type of viewing and was pleasantly surprised the Agent running the viewing was very helpfull and it was quite relaxed.... Read more
25th Feb 2022 (2 years ago)
J Dunk
I've been dealing with Archie at the North Walsham branch for a couple of weeks now and he is always courteous and knowledgeable. He is a credit to WHB.... Read more
3rd Feb 2022 (2 years ago)
E Gilmurray
Archie valued my mums home. He showed thorough attention to detail and great knowledge of the industry. I would highly reccomend him to anyone looking to buy or sell their home... Read more
8th Jan 2022 (3 years ago)
H johns
Daniel Copsey has made our transition moving properties a smooth one from beginning to end. He was polite friendly & patient. I am not tech savvy Daniel guided me throughout. Nicole Bayle was very helpful in assisting with documents too. Thank you to you both ;)... Read more
Tenant
29th Aug 2021 (3 years ago)
M robson
Excellent choice for estate agents, courteous polite, helpful recommended.... Read more
19th Aug 2021 (3 years ago)
A Dunn
We were very pleased with the service we received from everyone at W H Brown and would be very happy to recommend the company to anyone else thinking of selling.... Read more
Seller
5th Jul 2021 (3 years ago)
K Milburn
Absolutely wonderful experience with John Feltham in Lettings; friendly, understanding of my difficult situation, great communication the whole time. Made everything super quick and easy for me, definitely the least stressful experience I've had in 8 years of renting! 10/10 would recommend!... Read more
Tenant
4th Jul 2021 (3 years ago)
A Robertson
Can't recommend them highly enough. Had a very complicated sale to make but the team were brilliant and were with me every step of the way resulting in a brilliant outcome at auction. Special thanks to Duncan and Archie who really did go the extra mile to help as I lived so far from the property. Would highly recommend them.Thanks, Ann... Read more
Seller
25th Jun 2021 (3 years ago)
E buckton
Archie met us at the property and from the start was polite, considerate and very professional. He had obviously done his homework on the property as he was able to answer all our questions/concerns with confidence, we were very impressed with his knowledge. We had a follow up chat the following day and again Archie was helpful and personable. Keep up the good work.... Read more
11th Jun 2021 (3 years ago)
C meaney
The team at north walsham and I to say Alfie has been wonderful and so attentive.thank you... Read more
26th May 2021 (3 years ago)
Ellie
Archie has been extremely helpful and friendly when helping me with my current property search. He has amazing knowledge of the current market which was really impressive!... Read more
26th May 2021 (3 years ago)
C Richmond
Archie was extremely helpful in dealing with my enquiries, and made me feel very comfortable as a potential first time (and inexperienced) buyer. Would recommend to anyone looking to buy in the area... Read more
Buyer
26th May 2021 (3 years ago)
K Boswell
A Great Service from John Feltham and Ellie Pendergast, John went beyond the expected realms of finding us this property.
Ellie was attentive and very professional Guiding and helping us. A First class organisation.... Read more
24th May 2021 (3 years ago)
K West
We have recently rented a house through William H Brown. In my experience they were friendly, professional and very helpful; noticeably more so than other local letting agents who we spoke with during our search. Ellie in particular was so lovely. I'm grateful for their help as we love the house we are now renting.... Read more
Tenant
23rd May 2021 (3 years ago)
S Kendrick
Archie at the North Walsham branch was very helpful and particularly knowledgeable when he showed us around a property we saw recently. He's a credit to his team.... Read more
21st May 2021 (3 years ago)
C Martin
Just been shown round a property by Archie from the North Walsham office. He was very professional and also very knowledgeable my wife and I where very impressed by him.... Read more
21st May 2021 (3 years ago)
A Cartwright
Dealt with Archie in the North walsham office today, he was very enthusiastic and most of all honest which nowadays is hard to come by. Allowing me to make my own choices is vital for me and Archie accomadated my needs excellently... Read more
21st May 2021 (3 years ago)
S Bossley
We have been dealing with Archie recently due to wanting to move property, his knowledge has been fantastic and keeping within our price range and what type of house we want. If there is anything that Archie thinks might be suited towards us, he is contacting us straight away updating us with what has
become available. Great asset to any team... Read more
21st May 2021 (3 years ago)
A Breeze
Very positive experience when purchasing my house through the North Walsham branch. All staff were extremely helpful and nice touch from Archie to take the time to speak to me about my purchase while out leaflet dropping.... Read more
Buyer
21st May 2021 (3 years ago)
Nikola
The team at the North Walsham branch are always helpful and go above and beyond to help, in particular Archie who had a lot of local knowledge and accommodated around my times for my viewing and mortgage appointment! Would recommend to anyone looking to purchase their first home!... Read more
Buyer
21st May 2021 (3 years ago)
R skinner
(????Five star given so people can read this but the rating is one star)...Found the staff to be un-ethical, incompetent and down right untruthful. Viewed a property late Friday May 7th evening at 5.30 pm and offered the full asking price at the viewing it was being advertised for.. confirmed at that time by Archie was 85,000( not in excess) .. I was told they would put this to the vendor and get back to me. I was also informed there was further viewings on the Friday on Saturday 8th May for the property so clearly alot of interest.. Saturday 8th May morning at 9am I had a call from the agent saying they would get back to me on Monday...I then looked at Right Move and was surprised to find the property was up for sale by an extra £10,000.!!!!! ????????I phoned the agent back at 9.10am who claimed they didn't notice this but then confirmed it was the case... So.. The other viewers booked in on the saturday would have attended the viewing, not been informed of the increase either so more dissapointment and unprofessionalism... I didn't even receive an apology.. Even though I had driven there, attended the viewing and the agent knowing the price had increased but didn't say. . I reluctantly offered another £5000 as me and my wife both liked the property but this was turned down after the weekend. It is currently still for sale as of May 20th , (two wks later)... so not only me dissapointed but all those other buyers who viewed on the Saturday also, nevermind those that had already viewed it on the Friday prior too us.. I know the market is in over drive at the moment but no excuse for agents to act in this under hand and unprofessional manner. All those people including myself should have been informed immediately by phone from the branch that the price had been increased by the vendor before it was advertised on their website. Absolutely disgraceful that I had too phone them.. too question it after viewing the property and offering the full asking price in good faith ... And.. They didn't know!!! The price had increased!!!!! If they had advertised it 'offers in access of' I would have had no issue as I would of known I would be entering into a potential bidding war. No phonecall either or response from Duncan the branch manager or even the area manager.. I notice they are happy too respond too postive feedback on their reviews but no reply too negative feedback. Customer service is their industry... they have too excel in it not treat customers like this.. I am considering reporting too NAEA.. . Looking forward to the market calming down then perhaps estate agents would be more respectful too buyers. I will not be recommending, neither will some of my landlord relatives and friends with large property portfolios and I will be actively sharing my unethical and uprofessional experience.... Read more
Buyer
20th May 2021 (3 years ago)
T Bowmanwood
The agent who showed us around the property, Archie, was polite, cautious about social distancing, and very keen to answer our questions. His knowledge about the area came in useful, too, as he gave us a brief overview of the neighbourhood. For a relatively new member of staff, Archie was very professional.... Read more
20th May 2021 (3 years ago)
D Jones
After a not so great experience with the Cromer branch, speaking with Archie Cartwright proved to be very helpful and informative without the usual sales pitch which was a very pleasant surprise. Thank you Archie.... Read more
17th May 2021 (3 years ago)
J Ashworth
Just viewed a property with Archie. He was very polite and respectful and clearly knew the property very well. A very professional experience all round. What a great ambassador for WHB ????... Read more
14th May 2021 (3 years ago)
N Harrison-Holmes
Enquired several times with this particular branch looking to purchase my first home- Archie in particular gone above and beyond to be helpful, is responsive to any enquiries or questions. I look forward to dealing with him in the future.... Read more
Buyer
14th May 2021 (3 years ago)
L Page
Top quality service from Archie. Contacting me as soon as a house comes on the market in my price range. His knowledge of the property before the viewing means I can throw anything at him and he has the answer!
A rare good, honest egg in the housing industry!... Read more
14th May 2021 (3 years ago)
A Short
Just had a very positive experience finding a rental property through William H Brown in North Walsham. Ellie Pendergast in the lettings department was particularly helpful and professional. The whole process, from initial viewing to final move-in administration, went very smoothly and we were in the property little more than two weeks after first seeing it. Crucially, at what can be a stressful time, someone in the team was always available to provide clear answers to our questions.... Read more
Tenant
14th May 2021 (3 years ago)
C Fairbrother
Archie is very professional and has excellent communication skills, he takes time to understand what you want. Highly recommend him and the branch.... Read more
14th May 2021 (3 years ago)
S Floyd
Archie made us feel relaxed at a time when moving is very stressful and always very helpful and understanding... Read more
13th May 2021 (3 years ago)
J Legge
Archie in the North Walsham Office was amazingly helpful, honest and has been invaluable throughout the purchasing process. He also has considerable charm and makes clients feel valued. My wife and I are most grateful to him and the William H Brown team.... Read more
Buyer
6th May 2021 (3 years ago)
H Wesley
What a shame to hear from Ed Briscoe that Lauren Wills gave in her notice last Friday. She is experienced and professional in her dealings with people as well as being friendly and a joy to speak with. A lovely young woman who will be sadly missed from the North Walsham team I should think.... Read more
2nd Mar 2021 (3 years ago)
K Kippin
Recently sold house very quickly for good price. Good experience throughout. Very prompt replies to my calls, emails etc from Duncan, Kerry and Ed. Great team. Would highly recommend.... Read more
Seller
26th Feb 2021 (3 years ago)
S Marshall
William H Brown North Walsham provided an excellent service when marketing and dealing with the sale of my home. Communication was good and they kept me up to date with each step of the process. Given the situation with Covid, the sale went through smoothly and quickly. Thank you... Read more
Seller
1st Feb 2021 (3 years ago)
J Howard
I can highly recommend William H Brown, we have used them to buy and sell over the years and most recently to sell my late mother’s bungalow. They helped to overcome all the difficulties presented by the current Covid 19 restrictions and really worked hard to push the sale over the line, communicating and negotiating with the different solicitors involved in the chain and keeping us informed every step of the way, many thanks particularly to Ed and Duncan.... Read more
Seller
30th Jan 2021 (3 years ago)
L Elsegood
Have used William H Brown at North Walsham recently. The whole team were outstanding with their communication, always keeping me informed of the progress. Leading to my move being stress and hassle free. Would recommend... Read more
29th Jan 2021 (3 years ago)
K Coomber
All staff I have dealt with have been professional friendly and responsive to all queries. I would thoroughly recommend them.... Read more
29th Jan 2021 (3 years ago)
D Bell
Excellent enthusiastic team. Nothing too much trouble, supportive and very helpful, everything dealt with in a timely fashion and followed up, so far so good!... Read more
20th Nov 2020 (4 years ago)
L Day
We bought our property through William.H.Brown North Walsham, and throughout the whole process we received an excellent service, everyone was professional and diligent. We were kept informed throughout the process. A huge to thank you to Duncan, Ed, Julie and Lauren. We have dealt with a few Estate Agents recently and William H. Brown is definitely one of the better ones. we wouldn't hesitate to use them again as a buyer or seller.... Read more
Buyer
5th Oct 2020 (4 years ago)
Marie
We have nothing but praise for the North Walsham team of William H Brown. We sold and bought our properties through them and honestly can not fault them. Great communication and always professional and friendly.Nothing is too much trouble, always going the extra mile. Thank you Ed, Duncan, Lauren, Julie and team, we highly recommend!... Read more
Seller
18th Sep 2020 (4 years ago)
L Yilmaz
Delt with Emma, had to keep chasing her and calling her. The whole process was extremely unprofessional. Will not be using these services again. In the end I went else where, as it felt like we were doing her job for her.
I felt that we were targeted because of the colour of my husbands skin, a few of our friends tried to also apply for a house with her and she also didn’t get back to them and was rude. However, when we sent our white friend in to apply the circumstances were different.
Avoid... that’s all I can say.... Read more
Tenant
17th Aug 2020 (4 years ago)
R Murphy
Helpful from start to finish in our property search. From helping to get ours sold quickly and then finding us a new home :) Big thank you to Duncan & Ed... Read more
Seller
6th Aug 2020 (4 years ago)
D Roberts
Fantastic service - we were selling a bungalow remotely before and during the Covid-19 crisis and Duncan and his team were proactive, kept us in touch with developments, and then when we found a buyer went above and beyond to help us find local tradespeople to fix up a few issues from the survey. Wouldn’t have a moment’s hesitation in recommending them. First class.... Read more
Seller
17th Jul 2020 (4 years ago)
W Rowso
Only leaving such a low score due to the manager at a north Norfolk branch.... Read more
28th Apr 2020 (4 years ago)
J Payne
Emma & Nicole have been superb with our impending move. We're able to move to a nicer house which is going to be perfect for our growing family. We have been kept up to date throughout and their service has been very reassuring. We would highly recommend using them.... Read more
4th Feb 2020 (4 years ago)
A Webb
Emma Was Fantastic In Helping Me Move, Couldn’t Of Helped Me Anymore.
Great Service From Start To Finish.... Read more
30th Jan 2020 (4 years ago)
D Green
They have been brilliant, kept us up to date all long,friendly and professional. Many Thanks to everyone in the Branch.... Read more
23rd Jul 2019 (5 years ago)
N Massey
Whbrown north walsham have been outstanding helping us with buying our new house would defo recommend them . A big thankyou goes to ellie and julie fighting our corner and helping us! we really do appreciate it . Thankyou nicole and chris x... Read more
Buyer
18th Jun 2019 (5 years ago)
V Ahmed
I’ve found my dream home through William H Brown and all of the staff I have dealt with throughout the process have been a pleasure. Laurence Rouse at the North Walsham office was a great help and always kept me fully updated with how things were progressing.... Read more
Buyer
22nd May 2019 (5 years ago)
K Hunt
The whole experience was made easy by the exceptional staff. I met lots of the people associated with my move both in the office and at the property.
William H Brown should be proud of their lettings team who displayed great professionalism whilst maintaining a friendly and helpful approach.... Read more
Landlord
3rd Apr 2019 (5 years ago)
J Brooks
Very professional service. Julie regularly provided us with the progress on our purchase. Would highly recommend. Thank you Julie and also to all of the team.... Read more
Buyer
13th Mar 2019 (5 years ago)
C Salih
Absolute stars, through the most difficult of home purchase special thanks to Julie Howes who went over and above for us. Couldn't have asked for more. Thank you so much.... Read more
Buyer
8th Mar 2019 (5 years ago)
T Allard
Emma was brilliant the whole way through our process and ensured everything was completed for the promised moving in date. 5 star service.... Read more
8th Mar 2019 (5 years ago)
Margaret
I bought a buy to let property in 2011 and found William H Brown in North Walsham very helpful in the purchase, sorting out a mortgage etc. The tenant moved out in November 2018 and I decided to sell and they arranged the sale of the property. I cannot fault the attention of the staff with the pursuit of a buyer at the right price. Once an offer was made and accepted, Julie took over and saw it through to exchange of contracts. She was in touch with me every week and kept me informed of every step - I heard from her more frequently than my solicitor. Many thanks to Julie and all her colleagues. Margaret... Read more
Seller
28th Feb 2019 (5 years ago)
C Spiteri
Emma Furness is a truly outstanding professional. Efficient both with response to enquiries and supporting the whole process so smoothly. The property I chose was finalised by finding an agent that was dedicated to getting the job done. Thank you Emma. I'm very excited to now move into the cottage - Deborah Haywood.... Read more
Buyer
22nd Feb 2019 (5 years ago)
S Fowler
Would highly recommend, Emma has always been very helpful... Read more
20th Feb 2019 (5 years ago)
GothicJacky
Emma Furness and Nicole neave you are truly, exceptional ladies. I needed a rental as soon as possible for myself and two children, had no clue on how it all went. But these two ladies went above and beyond to help us. We can’t speak highly enough of them both. They took me step by step through everything, always kept us informed on how the progress was going. I’m extremely grateful I stepped into w h browns that day and met them both, now I have a gorgeous 4 bed home, so Thankyou Emma and Nicole you truly are a beautiful pair of angels. Many thanks girls.... Read more
Tenant
3rd Feb 2019 (5 years ago)
S Ratcliffe
Really amazing experience, Emma has been amazing and bent over backwards for us, making the process fast and less stressful, Nicole has been very helpful and kind too. Thankyou everyone, we look forward to living in our new home!!... Read more
31st Jan 2019 (5 years ago)
L Myhill
As a single working mum life can be stressful ordinarily, Emma Furness has always been professional, friendly and efficent to ensure I was always kept informed and fully understood the process to enable me to find my new home. I really couldn’t of gone through this without her, she’s truly an asset, thank you.... Read more
22nd Jan 2019 (5 years ago)
F Grayling
Great customer service from Emma and Nicole done everything the could to help me with my search. Would recommend William H Brown if you are looking property.... Read more
22nd Jan 2019 (5 years ago)
L Botterill
would highly recommend!
We are about to move into a lovely flat, a perfect little home ready for our first child. Emma has been amazing throughout, she has been so on the ball during the whole process and has made a stressful situation a lot less stressful by always replying quickly with the information we need and always being positive, reassuring and helpful with all aspects of finding us a new home and getting us in quickly. Can't thank her enough!!... Read more
Tenant
10th Jan 2019 (6 years ago)
E Shanahan
At the end of November we found our perfect family home through William H Brown North Walsham. Emma, Kirsty and Nicole were absolutely amazing and so efficient throughout the process. Emma moved heaven and earth to get us moved within a short period of time. We can't thank them enough for all that they did.... Read more
Buyer
9th Jan 2019 (6 years ago)
J Lillie
My first time renting so was absolutely clueless on how this all works. Emma Furness really helped with every step. she really helped the process run smoothly & really put my mind at ease. Showing us around, answering all my annoying questions & so many phone calls. I highly highly recommend Emma & William H Brown if your looking to move out, especially if your a first timer.... Read more
Tenant
9th Jan 2019 (6 years ago)
J Obrien
Julie kept a very difficult sale process going in a very professional manner. Lauren helped out in Julie's absence which has helped us achieve our dream move.... Read more
Seller
6th Jan 2019 (6 years ago)
M McCrae
Excellent service - especially from Jade who always responds to calls & emails in a timely manner... Read more
1st Dec 2018 (6 years ago)
K Hulme
I have always had a good experience with William H Brown, Emma Furness in particular has always been a pleasure to work with. Emma is efficient, thorough and honest. You are in good hands with her!... Read more
8th Nov 2018 (6 years ago)
S Allen
Fantastic service, made everything so easy and always there to help if I had any queries.... Read more
6th Nov 2018 (6 years ago)
S Eke
Absolutely fantastic! Emma was amazing and ensured everything was perfect for the big move. Very professional at all times! All in all a very painless experience from a very sweet team.
Thank you for everything... Read more
19th Oct 2018 (6 years ago)
K Stead
helpful and always available to answer any questions .... Read more
11th Oct 2018 (6 years ago)
J Webster
I think that you were very helpful and very cooperative.thankyou for helping us get our house. You were polite helpful and explained everything so that we could understand what we needed to do. I would really recommend williamhbrown to anyone. Thank you so much Emma Furness really appreciate everything that you have done for us x... Read more
Buyer
11th Oct 2018 (6 years ago)
S Pooley
Emma has been a superstar from the word go and went out of her way in helping me, understanding and appreciating my circumstance. Such an asset to WH Brown.... Read more
11th Oct 2018 (6 years ago)
P williamson
We bought 4 propertys in the last year ,two through William h Brown ,North Walsham and can not recommend the team highly enough from Dan and Julie in sales to the fantastic Emma and Nicole who look after the letting for us on a fully manage contract,
To support our recommendation ,We bought these two house in 9 days from offer too completion ,which pushed our team at WHB but they rose to the occasion not once but twice and delivered, well done and thank you.
Emma and Nicole do a fantastic job managing three of our 4 propertys and are friendly ,super affiant in all levels of the process from advertising
,viewing's, vetting prosses ,to moving day ,taking my phones and ringing me back ,
Please use the WHB team... Read more
Landlord
4th Oct 2018 (6 years ago)
B Spragg
I was very pleased with the service I received particularly as I live a long way from the property being sold. Julie was very patient with all the legal hiccups (outside her control) along the way.... Read more
Seller
25th Jul 2018 (6 years ago)
V Dean
A very friendly and efficient team from start to finish. It helped to have Julie as our named point of contact and guide us through the whole process of selling and buying. Many thanks to the whole team.... Read more
Seller
25th Jul 2018 (6 years ago)
V Bradley
We never went into the William H Brown offices until our purchase was complete. The process was done by phone and email over a distance of 200 miles. Contact was primarily through Julie who kept us informed of progress on a regular basis and helped to keep stress levels to a minimum. In theory it should have been a fairly straightforward chain but when time is short and distances large the smallest hiccup can easily become exaggerated but Julie maintained a calming and professional manner throughout the transaction. We were very happy with the service provided and recommend William H Brown to anyone requiring an Estate Agent.
Many thanks.... Read more
Buyer
17th Jul 2018 (6 years ago)
C Andrews
Great service, couldn't fault it. 5 stars well earned... Read more
13th Jul 2018 (6 years ago)
C marsden
From a buyer’s perspective Julie provided an outstanding service keeping us updated at all times especially when we were nearing exchange. She brought a sense of calm when things were becoming difficult. I would thoroughly recommend this agent. Thank you... Read more
Buyer
11th Jul 2018 (6 years ago)
P Evans
Needed a place to live, had three days to find somewhere. staff were absolutely brilliant, tenancy completed in two days. highly recommended.... Read more
Tenant
6th Jul 2018 (6 years ago)
W Bradnam
We have bought, sold and bought again with William H Brown in North Walsham. All three transactions have been done with professionalism, courtesy respect, empathy and friendliness with the staff but especially Julie Howes who deserves a special recognition for her excellent customer service, advice, empathy and understanding in this stressful period Thanks Julie!... Read more
Seller
3rd Jul 2018 (6 years ago)
R Postance
A big thank you to Julie, who pushed the purchase of our new property from start to finish. Julie was fully engaged in progressing matters with all parties in the chain. I doubt we would have achieved our completion any sooner without her persistence! From a buyers perspective, I would thoroughly recommend.... Read more
Buyer
14th Jun 2018 (6 years ago)
L Knott
Although I sold my property through the Stalham office Julie at North Walsham branch was the sales progressor. What a brilliant service!Nothing was too much trouble she dealt with any problems that arose with both my sale and purchase, got the answers from the solicitors even further down the chain. Can not recommend her highly enough thank you Julie!... Read more
Seller
29th May 2018 (6 years ago)
S Osler
Great team, very professional throughout. Very impressed with the Online Portal, saved a lot of telephone calls and letters, brilliant!... Read more
23rd May 2018 (6 years ago)
L Parsons
The team at William H Brown North Walsham go above and beyond for their clients. They have been fantastic at every step of the process from marketing and viewing through to helping us with co-ordinating exchange and completion. Thank you so much!... Read more
1st May 2018 (6 years ago)
Lauren
Cannot thank The team enough at North Walsham for all their hard work the last few weeks with our house move, especially to Julie for all her hard work chasing all solicitors!... Read more
23rd Apr 2018 (6 years ago)
T Buller
Very good service , excellent sales service, extremely good communication skills. All round a very good experience... Read more
13th Apr 2018 (6 years ago)
E Carpenter
I used to work with this company a few years ago and they had great reviews so thought why not go with them for my own mortgage.
I live in South Wales, so pretty far from the office to say the least! - So all of my mortgage appointments were over the telephone with the Mortgage Advisor MARY JORDAN-FEARNS. For anyone who has read the reviews below and is skeptical about using this office or the WHB brand then PLEASE DON'T BE PUT OFF!!! Mary was efficient, kind, helpful, professional and with our busy schedules (remember we had to do everything by phone!!) she never failed to fit us in and ensure she was giving the best service. Within 2 weeks we had our MIP, our property SSTC and our Solicitors doing all the work. I was a FTB as well so was stunned at how quickly she managed to get everything completed. If you need a MA, then ask for Mary! We signed up with her for life and could not be happier!... Read more
Buyer
12th Apr 2018 (6 years ago)
A Wardale
I cannot thank Emma enough. I have the house of my dreams and she was the ultimate professional, great communication and a first class service. I cannot fault my experience and I'd highly recommend. I'm so excited about collecting the keys tomorrow. Thank you... Read more
Buyer
29th Mar 2018 (6 years ago)
P Tracy
Amazing service very friendly staff made finding our right house alot less stressful... Read more
28th Mar 2018 (6 years ago)
N Charman
Excellent service and support in the transition of moving, working with Emma. Five star service and brilliant organisation.... Read more
Tenant
27th Mar 2018 (6 years ago)
J Marie
Nicole supported me throughout the process of renting my first property, offering me guidance and support with the policies and procedures that I would need. The team went above and beyond by helping me, thank you!... Read more
Tenant
24th Mar 2018 (6 years ago)
J Munden
Throughout the process os setting up our tenancy the branch have been extremely helpful and everything was arranged quickly and efficiently. Since moving in a number of minor problems have arisen all of which have been promptly dealt with by the Willam H Brown fault reporting service.... Read more
Tenant
23rd Mar 2018 (6 years ago)
R Gotts
All the staff I've dealt with have been very courteous and helpful, they seem to have gone the extra mile to help with my needs! Thank you!... Read more
22nd Mar 2018 (6 years ago)
R Callaby
I don't know why I'm even wasting my time on this review, except I'm so disgusted with the service I can't let it go unregistered in some way. I've given one star as I can't find how to leave none.
We made an offer of virtually the full asking price on a property within hours if it going on the market. The offer was accepted by the vendor who offered to remove it from the market immediately. Great you would think but 2 days later William H Brown told us THEY were giving us '2 weeks grace' to sell our property or THEY would withdrawn our offer and put the property back on the market. Please note when we spoke to the vendor he had no knowledge of this. In actual fact we sold our own property the next day. During the whole procedure we were told on numerous occasions we would be called back.....the phone calls never came. On the odd occasion when we managed to speak to anyone we were told to contact the vendor ourselves at it would be quicker and simpler for everyone. This should have been a very straight forward transaction but WHB made it a most frustrating situation.
On the day of completion everything was done by 11am. Amazing you may think. We had a 2 hour journey to North Walsham to collect the keys but we were still waiting to hear anything from them when we arrived at the office. When we introduced ourselves we were told 'Oh yeah, just about to ring you to say it's all yours'. The staff there on that day had not met us before, we'd only been in the office once before. The keys were handed over without any form of ID from us although we had photo ID with us, and not so much as a congratulations, thank you or enjoy your new home.
The For Sale board was left here for almost 3 weeks. I eventually phoned to ask if they were going to collect it to should I dispose of it myself and was told to leave it on view and someone would pick it up sometime. It disappeared a few days later....I assume 'someone' picked it up.
All in all we could not be more disappointed with the service. My advice would be to anyone buying or selling to avoid like the plague....unless.....the rumours we have heard are true and there is a new team.
Oh the positive side, we were buyers not vendors so at least didn't have a bill for several thousand pounds to pay and we love our new home and will hopefully not be needing the services of WHB ever again.... Read more
Buyer
18th Mar 2018 (6 years ago)
L Foster
I cannot recommend the team at North Walsham more highly. Our whole experience with the Lettings Department has been helpful, efficient and thoughtful and we will most certainly use them again, should the occasion arise.... Read more
Landlord
7th Mar 2018 (6 years ago)
J Thomas
Absolutely brilliant new team!
Admittedly I was sceptical about signing with this office after reading some of the reviews. But after much deliberation and thought I decided to sell my house with William H Brown - North Walsham, and I don’t regret a single thing. The whole team got involved in selling my house, they all went out of there way to make sure I was fully informed throughout the whole process and everyone genuinely cared about the viewers feedback as much as I did!.
I would HIGHLY recommend using the team here!
Enthusiastic, passionate and professional!.... Read more
Seller
22nd Feb 2018 (6 years ago)
G Marchi
WE APPROACHED WILLIAM H BROWN AS WE HAD GOOD EXPERIENCE WITH THEM AT THEIR WYMONDHAM BRANCH BEFORE .
THE HOUSE SALE WAS FINALLY SECERED BY THEM AND WE WERE KEPT INFORMED REGULARY THROUGHOUT THE SALE .VERY HAPPY... Read more
Seller
16th Feb 2018 (6 years ago)
K Durrant
Have called three times regarding a property to be told I would be called back which never happens.... Read more
15th Feb 2018 (6 years ago)
K Holmes
Julie went out of her way to help me each time things went wrong to find out what was going on and we got there eventually - I'm sure without Julie's help I would have given up hope altogether. I am so grateful to her for trying to make the whole process as painless as possible.... Read more
4th Oct 2017 (7 years ago)
T Gammon
Very very poor service, lied from day one, promised the earth delivered nothing, start by having open house, that took 3 months, took 2wks from signing contract to putting it on market, then within one week wanted to drop price, all there sellers would visit prior to marketing so they would knew about the property,still waiting for that one.had to show buyers round myself, i instructed W H brown to withdraw my house from the market, beginning of June, they still showing it mid July, won't touch them again, I'm hoping they send me a satisfaction questionnaire.
ONLY GOT ONE STAR COS YOU CAN'T GIVE A ZERO RATING... Read more
Seller
19th Jul 2017 (7 years ago)
T Kebbell
Disgraceful Company - They are liars. They arranged an appointment on behalf of my Landlord for a valuation of the property for insurance purposes only. When the day of the appointment came, Estate Agent turned up with a family to view the property. When asked, they informed me that my landlord wishes to sell. I contacted my Landlord afterwards and he confirmed that the house is not on the market at all and will not be for the foreseeable future. He only asked for a valuation. So ended up showing complete strangers around my home which was upsetting and stressful.... Read more
Tenant
11th Mar 2017 (7 years ago)
R Baxter
Twice I have phoned to try and arrange viewings on properties this week. Twice I've been told I will be contacted back and have heard nothing. Poor estate agency. Poor customer service steer clear if you ask me!... Read more
12th Jan 2017 (8 years ago)
P Willis
Unbelievably poor service. Consistently fail to call me back regards properties that I've requested information on. No response to emails via Rightmove. On 3 occasions recently I have had viewings by appointment where on arrival the property could not infact be viewed.Yesterday I went to an open house viewing where basic information regards the property were not available. Having bought and sold a number of properties through this agent in the past I dispair now when I see their name involved. I have been in contact with a number of local agencies recently and indeed just sold my house via one and the difference in service level has been positively different with out exception.... Read more
Seller
11th Dec 2016 (8 years ago)
P Harris
Excellent service, very helpful throughout the whole buying process... Read more
Buyer
5th Dec 2016 (8 years ago)