S Cuadros
1

RUN AWAY from this agency.
I had a deeply disappointing experience dealing with Mr. William Delaney, Anne Hughes, and Coopers of London during a serious disrepair issue involving leaks, water damage, lack of hot water, and pest concerns.
Communication was consistently confrontational, dismissive, and completely lacking professionalism. Rather than addressing urgent tenant concerns constructively, Mr. Delaney repeatedly minimized issues and adopted a hostile tone in written correspondence. We documented everything carefully with photographs, videos, and emails, which were later escalated.
Instead of resolving the issues, the agency argued technicalities and unreasonable terms. We endured over 3 months of disruptive construction works while still being charged full rent, despite parts of the property — including the bathroom — being unusable. We were simply told to use a nearby gym bathroom, which was unacceptable.
There were also repeated access attempts without proper consent or coordination, creating significant stress and disruption. During COVID, as an asthmatic tenant trying to avoid unnecessary exposure, I requested viewings take place in our presence and provided multiple alternative time slots. Instead of handling this respectfully, William insulted us and my medical concerns were qualified as “spurious.” He went ahead to the viewing without our consent.
As tenants, we remained cooperative and repeatedly tried to accommodate access and repairs. Unfortunately, this was by far the worst experience I have ever had with a property agency, and I would strongly discourage anyone from renting through Coopers of London.
This has genuinely been the worst experience I have ever had with a property agency, and I would strongly discourage anyone from renting through Coopers of London.... Read more
16th May 2026 (5 weeks ago)