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?? Avoid this letting agent at all costs!
They advertised a property that turned out to be completely uninhabitable. On the surface, it looked like a refurbished flat — but there was no running water, which meant no toilet facilities either. This was documented on the check-in inventory, and the management company reassured us that a plumber would be sent.
The plumber attended but couldn’t fix the issue. We later discovered there was a major fault with the water tank, meaning the water couldn’t be turned on at all. We were forced to cope without water and without toilet facilities for five days.
We’ve now moved out because the situation became unbearable.
What’s even more disappointing is the letting agent’s response. They claim they are “let only” and rely solely on information provided by the landlord. The landlord deemed the property habitable, and the agent simply accepted that — refusing to take any responsibility. Instead of mediating or trying to help resolve the situation, they provided contradictory information and washed their hands of the problem.
You can judge a company by how they handle issues, and this experience showed a complete lack of professionalism and accountability.
?????? Do not sign any tenancy agreements with this agent.
?????? Avoid them if you value basic living conditions and professional service... Read more
28th Mar 2026 (5 weeks ago)