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I would strongly advise anyone considering renting through Fulfords to not bother.
I moved into a property in February 2025 that was not fit to be handed over to a new tenant.
Numerous maintenance issues were outstanding, cleaning had not been done properly, and problems raised by the previous tenant had simply been ignored. From day one, I was forced to chase repairs that should have been completed before I moved in.
Communication was consistently poor. Emails went unanswered for weeks, contractors either did not turn up or were never instructed properly, and at one point the agent was contacting the wrong tenant entirely about works.
I spent an unreasonable amount of my own time following up, coordinating access, and repeatedly explaining the same issues to different people.
Matters became so badly handled that I was forced to escalate a formal complaint to The Property Ombudsman. The complaint was upheld, and compensation was awarded for service failures and poor handling of the tenancy.
Even after this, unresolved issues remained.
When I eventually moved out, Fulfords attempted to deduct money from my deposit for minor cosmetic issues, despite the fact the property was handed to me in a far worse condition and despite their own service failures being formally recognised. Only after pushing back firmly did they agree to return my deposit in full.
I literally moved out of the property with the same issues not fixed. I would imagine that the new tenant will have the same issues to deal with.
Renting is stressful enough without having to fight your letting agent at every stage. This was by far the worst renting experience I have ever had, not because of the property itself, but because of the way it was managed. I would not rent through Fulfords again and I suggest you don't either.
If I could rate them lower than 1 star I would.
Avoid at all costs.... Read more
20th Jan 2026 (20 days ago)