1

When we first rented out our property through this agency two years ago, everything went smoothly, so I never expected to be writing a review like this.<br><br>After one of our tenants moved out, we requested an updated tenancy agreement. The landlord approved the change, and we were told that a new agreement would be prepared. More than three weeks later, we are still waiting.<br><br>I have contacted the agency several times by email and phone and have also left voicemail messages. On one occasion, I received a callback and was told that a response to my email was being prepared, but nothing ever arrived. Since then, there has been complete silence.<br><br>I understand that administrative work can take time, but ignoring clients for weeks without any update is simply unacceptable. A quick email or phone call would have been enough to explain the delay.<br><br>It's very disappointing to see such a significant decline in communication and customer service. Based on our recent experience, I can no longer recommend this agency.... Read more
24th Jul 2026 (10 days ago)