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- Mann - Strood
Mann - Strood
165 High Street, ME2 4TH
Mann has been assisting people with their property sales across Greater London, Hampshire, Kent, and Surrey for years. With a robust branch network and local expertise, our Strood branch is well-equipped to provide guidance at every phase of your property journey.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Mann - Strood Reviews (51)
Have you used this agent?
78%
8%
0%
2%
12%
All (51)
Seller (11)
Buyer (11)
Landlord (10)
Tenant (5)
General (14)
K simona
Excellent service from Maan strood office. Anne was superb. She provided updates on regular basis without being prompted. She made my purchase went really easy and without hassle. She is a real star. Charlotte was also very helpful. Good team of estate agent. Highly recommended. Will definitely do business with them again.
Buyer
20th Dec 2024 (30 days ago)
A Hodges
Anne was fantastic with our house sale, unfortunately it fell through but this was not through want of trying on Anne's part to ensure the chain didn't collapse. Although we were signed on with Gillingham branch, Anne made more effort than anyone else we dealt with and I couldn't be more grateful to her.
Seller
19th Dec 2024 (4 weeks ago)
J Smythe
Most proactive agent I have dealt with in a long time.
Anne and the team were amazing.
19th Dec 2024 (4 weeks ago)
N Kinsella
I am currently in the process of buying my first property. Both Shelby Patching and Charlotte Kociaj have been amazing.
They are professional, personable and informative which has been particularly reassuring given I am a first time buyer. They are always on hand to answer any questions.
Thank you both and look forward to the journey ahead!
Buyer
17th Dec 2024 (5 weeks ago)
H Adams
Mann provided great customer service and the communication was brilliant. We moved house within 3 months of putting our first offer in and everything went so smoothly.
Anne and the team were very helpful and guided us through the process.
Thank you, would definitely recommend!
2nd Dec 2024 (7 weeks ago)
D Homewood
Recently used Mann for the sale of our Mum’s home after she passed. From the first contact with Charlotte they were superb, they went the extra mile to make this as easy as possible during an emotional time for us. Provided options for the contract and helped us find a conveyancer. It soon became clear that it didn’t matter who you speak to, Anne, Shelby, Paul they were all well informed and always pleased to help. They stepped in a number of times to chase the purchasers solicitors when things stalled. Would recommend this team to anyone - thank you all for your help, support and understanding through this process.
Seller
29th Nov 2024 (7 weeks ago)
M Florence
We recently sold our house with Mann and have to say we were thoroughly impressed with them from start to finish. They managed our expectations well and gave us a realistic figure of what our house would sell for unlike other big name agents. Shoutout to Anne who was fantastic !
Seller
25th Nov 2024 (8 weeks ago)
K Cooke
Billy was helping us with our enquiries, he was very efficient and friendly. Very smooth process from beginning to end. Communication was great through out we knew exactly what was going on. I would recommend Strood branch. It took 4 weeks roughly from enquiry to moving into our rented accommodation ???? thank you
Tenant
31st Oct 2024 (11 weeks ago)
R Singh
Great team here in Strood.
All the team were great onboarding and assists with trying to sell my property.
Thanks to Shelby, Paul and Anne and the rest of the team here.
Keep up the great work!
Seller
7th Sep 2024 (19 weeks ago)
J Fuller
Had the most amazing experience with this team.
Couldn’t thank Lauren and Billy enough for all there work to find me the perfect home for me and my family.
They could answer any questions I asked and anything I need/needed they was there.
Thanks again for everything and more you guys done to help.
Buyer
5th Sep 2024 (19 weeks ago)
T Green
Top quality experience.
Lauren and Billy was brilliant and very helpful and could answer any of my questions. I am now settled In my new home.
Buyer
5th Sep 2024 (19 weeks ago)
L Gevaux
I went for a meeting with Emily , and she was so good with explaining everything as a first time buyer with no idea about mortgages I come away from the meeting with a understanding of the process and that Emily would be there from start to finsh which put my mind at ease , she was very welcoming and made me feel a lot better about our current situation. I’m looking forward to working with her in the future and getting our first home and knowing she is there to help us :)
Buyer
26th Jul 2024 (25 weeks ago)
D Habomugisha
I was very happy and satisfied with the way both Billy and Lauren interacted with me. They were professional at all times keeping me updated with the progress of the process.
15th Jul 2024 (6 mo. ago)
Anonymous Tenant
Lauren &Billy were wonderful throughout the process as they kept us updated whenever there were changes and made extra effort to speed the process even where there were hard challenges.
Tenant
12th Jul 2024 (6 mo. ago)
E Rotherham
I met with Emily Smith the mortgage advisor and she was so helpful. I went in completely blind and had no idea what I was doing but she took the time to sit down with my partner and I and explained everything. She made me feel so welcome. I wouldn’t go anywhere else now and can’t wait to use her in the future when we find a property! Thank you Emily!
23rd Apr 2024 (8 mo. ago)
Anonymous Homeseller
Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g., left waiting outside properties, unclear instructions, and poor communication.
Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process.
Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing.
Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry.
I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly.
Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.
Seller
22nd Apr 2024 (8 mo. ago)
M Card
Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication.
Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process.
Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing.
Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry.
I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly.
Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.
Seller
22nd Apr 2024 (8 mo. ago)
A Norris
I have let my property for a number of years with Mann Strood. I have always been provided with thoroughly vetted tenants and had limited void periods. Look forward to having Mann as my agent for years to come
Landlord
11th Apr 2024 (9 mo. ago)
A Meeson
We have just completed the sale of a property with Mann estate agents using the Strood branch. We found all member of the team to be friendly, helpful & approachable, guiding us through what can be a stressful process! We would highly recommend using Mann Strood :)
Seller
3rd Apr 2024 (9 mo. ago)
D Aurelijus
We started visiting local estate agents but as soon as we stepped into Mann we instantly felt welcomed. Not only were they extremely friendly, but they are all individually lovely people who were supportive, honest and endlessly patient with us! Even though we have ended our current property search and house sale, we will in no doubt come back to Mann, highly recommend!
20th Mar 2024 (9 mo. ago)
B James
Great Lettings experience, Billy came out valued my property explained the process and what I’ll need to do. Look forward to working with the Lettings team Would recommend
Landlord
5th Mar 2024 (10 mo. ago)
J Gilham
We've been dealing with Mann since August 2023, purchasing our next home through their Strood branch. Throughout the process, we've dealt exclusively with the lovely Megan, who has been an absolute dream. She was the one who originally showed us around the house, and is really upfront, honest and realistic, which is really refreshing.
Despite several setbacks from our own buyer, and lengthy delays, Megan has been patient, informative, easy to get hold of, and really reassuring.
Megan is a real asset to Mann and I wouldn't hesitate to use Mann again. Thank you so much Megan!!
Buyer
16th Feb 2024 (11 mo. ago)
J Louis
Was lovely to speak to someone that seemed to very knowledgeable and I would highly recommend should you need any lettings advice
Landlord
24th Jan 2024 (11 mo. ago)
B Chilton
Dylan was very helpful and informative in our face to face meeting. He made the whole process very simple and was always available to answer our questions whenever we had a query. Couldn't have asked for more.
7th Mar 2023 (1 year ago)
J Smith
Friendly and helpful and the mortgage section got me the mortgage I needed.
7th Mar 2023 (1 year ago)
J O'Halloran
Thank you Dylan for helping me and my partner :) amazing service and would suggest them to friends and family
6th Mar 2023 (1 year ago)
P Kaur
Dylan Kenney did my mortgage
Great person and did a great job
I would recommend Dylan Kenney, especially
Thank You
God bless you, Dylan Kenney
6th Mar 2023 (1 year ago)
S Manning
Very disappointed with service and communication, very few viewings and they priced my house then said it should be lowered, would not recommend
2nd Aug 2022 (2 years ago)
V Ribbons
Thank you to Paul and Anne for all their support dealing with both the sale of our property and purchase of our new home. Communication was good throughout and reassurance given during the difficult phases of the chain! All other members of the Rochester and Strood team were also polite and helpful during phone contact. Thank you for helping us purchase our lovely new house!
Seller
8th Mar 2022 (2 years ago)
H Elba
Anne, Ryan, Shannon and the rest of the team were so helpful throughout the entire process of purchasing our property! I cannot recommend them enough!
Buyer
11th Feb 2022 (2 years ago)
A Bryla
I registered with the agency and discussed my mortgage options with Dylan. As soon as I offered on a property Dylan was very helpful and responsive even during his day off work. I had a great viewing organised by Anne who was very knowledgeable and helpful.
I'm very happy with the outcome and would certainly recommend Mann to anyone looking for a professional service.
Buyer
28th Jan 2022 (2 years ago)
Anonymous Homeseller
I wouldn’t use them again. Yes they did sell my home finally, just before the contract expired. But they misplaced our house key, they let potential buyers walk around our house with their shoes on leaving marks on the carpets. We had to chase for updates, poor communication from start to finish.
Ironically we bought a house from Mann & Co elsewhere in Kent and they were polar opposite to Strood. They were helpful, communicated well and kept us update with our purchase. A much better experience than the Strood branch.
Seller
4th Aug 2021 (3 years ago)
D Shafford
I purchased a house through Mann. I dealt with the Rochester and Strood branches but it never felt like I was dealing with two different branches as they always seemed to know about my purchase. Everything went through smoothly. Would happily recommend
Buyer
1st Dec 2020 (4 years ago)
Anonymous Homeseller
Nothing positive to say really. I would not recommend them to anyone. I regret so much going to them & tying ourselves into a 16 week sole agency contract. Several times trying to reach them on the phone it was answerphone. What would a potential buyer think? Well it doesn’t take much to figure that one.
Seller
19th Mar 2020 (4 years ago)
T strat
Signed up with MANN initially as we were interested in a house they were already advertising. It turned out it was not for us. We initially had couple of iffy situations with other staff at the branch but we were very happy with the service provided by a young lady named Megan Broad. Ms Broad responded to all communications in a positive manner, kept the chains moving and updated everyone when necessary. When getting the offer on our house she negotiated excellently on our behalf and chased up all involved when required. An asset to the branch, who we are very thankful for helping us move.
Seller
9th Feb 2020 (4 years ago)
B Warran
While looking for a property I came across a lovely house with Mann; got through to the oh so helpful and definitely patient Lucy! She was amazing and very informative with regards to the property as well. Her customer service skills are next level as well as others I have been in contact with within Mann. Even though I haven’t gone forward with the property, I will definitely keep in touch with them for any new properties they have. Highly recommend!
25th Jan 2020 (4 years ago)
A Bitcoin
I had the best renting experience with Steward and his team at Mann Estate and Letting Agents. We have rented a house via Mann in Strood, in 2016. Everything went really smooth, and we had our keys earlier than expected. Ever since, any problems we have occurred with the property, Steward and his team was there to help us. We have moved out this month from the property and the process couldn't be easier. Steward even refunded us for the remaining paid rent. It was the best renting experience we ever had. If you need to rent a house, or a flat, and you don't want any extra hassle, look no further and call Mann Estate and Letting Agents in Strood. Just ask for Stewart, and we are sure he will do his best to help you.
Tenant
15th Jan 2020 (5 years ago)
P G
Great service. Great team.
14th Nov 2019 (5 years ago)
C lategan
Fantastic service from Megan Broad, you were amazing and helped us from start to finish. We are so grateful that you have helped us to purchase our dream home and we cannot thank you enough. We would recommend Megan to everyone! Thank you again.
Mr and Mrs Lategan
Buyer
4th Oct 2019 (5 years ago)
S Gurnam
Avoid this place if you are thinking of buying a property. If I had the option, I would have given them zero star. The staff lacked integrity and professionalism. They waisted our time and energy and money only to be messed about. They made our whole experience in buying a property a nightmare. Avoid these people who hide behind fake smiles and cheap talk.
Buyer
11th Jan 2019 (6 years ago)
G taylor
I recently viewed a few properties via Mann and even though I didn’t find the property I was looking for, I thoroughly recommend the company. The salesman was Elliot who was very informative and had a cornucopia of knowledge about each property. Excellent customer service.
2nd Nov 2018 (6 years ago)
B Shillingford
I've been using Mann Lettings for 3 years and they have always given me good service.
26th Nov 2016 (8 years ago)
S moore
We have several properties which Tony at Mann and Co finds Tenants for, for us. They always manage to find suitable tenants very quickly for us at a very reasonable price. Great Service - Thank you.
Landlord
14th Nov 2016 (8 years ago)
A Vajramani
Excellent service by Mann Lettings Strood. Thoroughly professional work by Tony and Stewart. Kept me updated at all times irrespective.
I would highly recommend them and look forward to doing more business with them.
Landlord
31st Oct 2016 (8 years ago)
B Das
I have thoroughly enjoyed working with Stewart and Tony at Mann Countrywide Strood. They have provided excellent service and have kept me updated at all times with finding tenants. Thank you once again and I look forward to working with them again.
Landlord
31st Oct 2016 (8 years ago)
S Gildea
We have been using Mann & Co Lettings Department for over 2 years and would highly recommend them. Both Stewart and Tony are very professional and keep you updated with every element of the proposed tenancy step by step.
Landlord
12th Oct 2016 (8 years ago)
S Gildea
I would highly recommend Mann & Co Strood. We have been letting our flats through them for the past 2 years and have always found Stewart and Tony polite helpful and very committed too giving us the best service possibly.
Landlord
29th Jul 2016 (8 years ago)
T Turk
Absoulte disgrace of a company. Me and my partner with our first born went to them for our 1st rental house, they totaly ripped us off with almost £2000 in fees. The landlord of 218 hawthorn road evicted us as soon as i built decking and add value to his house to make it our home as it was a reck. Mann countrywide even threaten to take me to court for £25, what a joke of a company and will never ever use them again. Every staff member is useless. STAY VERY CLEAR OF THEM.
Tenant
12th Apr 2016 (8 years ago)
Ben
I have been lasing with a very helpful chap at the Strood branch of Mann Lettings called Nicholas Dodd who has made the process of renting a property very straightforward and headache free. Always available for questions and queries and there has been no delays whatsoever. I would thoroughly recommend Mann Lettings based on my experience with Nicholas!
Tenant
26th Jun 2015 (9 years ago)
M Woods
David Odunlami and the property management team have been excellent at finding new tenants, assisting with the paperwork and all that was needed at the tenants changeover process. This is the second time that I used Mann Countrywide lettings agency and I definitely recommended them.
Landlord
30th May 2015 (9 years ago)
M Fullford
Have used Mann Countrywide's fully managed service for our 5 properties for the past 2 years and have always found the team very helpful and professional at all times. We are kept up to date with any issues regarding the properties every step of the way, and feel comfortable in the knowledge that both the tenants and properties are being looked after on our behalf.
Landlord
4th Dec 2014 (10 years ago)
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