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HouseWorth

Mann - Strood

4.2

38 reviews

Opens Monday at 9:00am

165 High Street, ME2 4TH

Mann Strood are an estate agent in Rochester. They mainly list properties in ME2, ME3 and ME6. Over the last 6 months, they've listed 34 properties, with 28 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 4:00pm
Sunday Closed

View all details

Mann - Strood Reviews (38)

Have you used this agent?

Anonymous Tenant

Lauren &Billy were wonderful throughout the process as they kept us updated whenever there were changes and made extra effort to speed the process even where there were hard challenges.... Read more

12th Jul 2024 (15 days ago)

E Rotherham

I met with Emily Smith the mortgage advisor and she was so helpful. I went in completely blind and had no idea what I was doing but she took the time to sit down with my partner and I and explained everything. She made me feel so welcome. I wouldn’t go anywhere else now and can’t wait to use her in the future when we find a property! Thank you Emily!... Read more

23rd Apr 2024 (14 weeks ago)

Anonymous Homeseller

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g., left waiting outside properties, unclear instructions, and poor communication. Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process. Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing. Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry. I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly. Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.... Read more

22nd Apr 2024 (14 weeks ago)

M Card

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication. Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process. Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing. Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry. I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly. Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.... Read more

22nd Apr 2024 (14 weeks ago)

A Norris

I have let my property for a number of years with Mann Strood. I have always been provided with thoroughly vetted tenants and had limited void periods. Look forward to having Mann as my agent for years to come... Read more

11th Apr 2024 (15 weeks ago)

A Meeson

We have just completed the sale of a property with Mann estate agents using the Strood branch. We found all member of the team to be friendly, helpful & approachable, guiding us through what can be a stressful process! We would highly recommend using Mann Strood :)... Read more

3rd Apr 2024 (16 weeks ago)

D Aurelijus

We started visiting local estate agents but as soon as we stepped into Mann we instantly felt welcomed. Not only were they extremely friendly, but they are all individually lovely people who were supportive, honest and endlessly patient with us! Even though we have ended our current property search and house sale, we will in no doubt come back to Mann, highly recommend!... Read more

20th Mar 2024 (18 weeks ago)

B James

Great Lettings experience, Billy came out valued my property explained the process and what I’ll need to do. Look forward to working with the Lettings team Would recommend... Read more

5th Mar 2024 (21 weeks ago)

J Gilham

We've been dealing with Mann since August 2023, purchasing our next home through their Strood branch. Throughout the process, we've dealt exclusively with the lovely Megan, who has been an absolute dream. She was the one who originally showed us around the house, and is really upfront, honest and realistic, which is really refreshing. Despite several setbacks from our own buyer, and lengthy delays, Megan has been patient, informative, easy to get hold of, and really reassuring. Megan is a real asset to Mann and I wouldn't hesitate to use Mann again. Thank you so much Megan!!... Read more

16th Feb 2024 (23 weeks ago)

J Louis

Was lovely to speak to someone that seemed to very knowledgeable and I would highly recommend should you need any lettings advice... Read more

24th Jan 2024 (6 mo. ago)

B Chilton

Dylan was very helpful and informative in our face to face meeting. He made the whole process very simple and was always available to answer our questions whenever we had a query. Couldn't have asked for more.... Read more

7th Mar 2023 (1 year ago)

J Smith

Friendly and helpful and the mortgage section got me the mortgage I needed.... Read more

7th Mar 2023 (1 year ago)

J O'Halloran

Thank you Dylan for helping me and my partner :) amazing service and would suggest them to friends and family... Read more

6th Mar 2023 (1 year ago)

P Kaur

Dylan Kenney did my mortgage Great person and did a great job I would recommend Dylan Kenney, especially Thank You God bless you, Dylan Kenney... Read more

6th Mar 2023 (1 year ago)

S Manning

Very disappointed with service and communication, very few viewings and they priced my house then said it should be lowered, would not recommend... Read more

2nd Aug 2022 (1 year ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.