4th Jun 2024 (8 weeks ago)
Starting positively Georgina is very nice and as I see it, there to keep the customers on side. Johnathan was very confident in his company when selling it to me as the “company to use to sell my home” however that's where my confidence ended. First off we are in a sensitive position (separation) hence the reason for selling our house. I advised Johnathan of this and requested the photographer to attend when I was there as not currently living there and I work shifts. With a convenient time agreed all way fine. However a photographer attended the next day and which we wasn't expecting, so advised him to return on the appointment date . We the had a lack of communication issue with Francesca (terrible for replying) in which Georgina called and apologised when I contacted for the 3rd/4th time. The third issue was the for sale board. it took almost 6 weeks to be put up at the entrance to the estate and also one on the garden, when I specifically requested not to put one. The final straw was the lady doing the viewing of the property when she stated the way to the property was horrendous to get to for her using her Sat Nav (recorded saying on my ring doorbell).
Reades had got 1 viewing secured after almost 3k clicks on Rightmove and 1 other viewing who cancelled due to the property not being closed enough to Northop Village. The one viewing from Feb - May they had they put the buyer off. So after 3 1/2 months, as you can imagine....no sale.
Very disappointing service from Reades, then the audacity to request us to drop the price because they don't have the sales skills they advise when they want your business . I wouldn't recommend and avoid in future. I'm gutted really because had faith initially in Reads, if only they put as much effort into selling my house as Johnathan put into selling his business to me, my house would be sold by now. I'm disappointed in this. Use other Estate agents instead to avoid wasting your time on a stale agent. 1 star is me being generous.... Read more