When choosing an Estate Agent, I would thoroughly recommend having a chat with someone at Connells in Kings Heath.
We had already had other companies around to give us a valuation on our house, but Matt came round and was optimistic about selling it from the start. He even said we would get more than what the others said, and he was spot on.
Beth assisted us with viewings and we could call on either of them if needed.
There are online firms that have less fees, but we had the personal touch which for us, was priceless.
Thanks Matt,Beth and all at Connells for the first class service.
3rd Jul 2019 (2 years ago)
Rented a house through this branch - worst rental experience my wife and I have ever had (and we've rented several times before).
The main person who was handling our application was in no rush to start the process, and then when it had been started we had so much hassle getting all of the checks done that it was looking like we'd have to put back the original date we'd been working to for moving in. This could have been made easier with some help and empathy from the staff at this branch, but that's not what happens here.
When we eventually got past the referencing stage we had around 3 weeks left to get everything sorted. We were told we'd have contracts emailed to us within days - didn't happen. We ended up having to get our new landlord to agree to let us move in as planned, and were still waiting for the contracts until the day after we moved in. And because an email address was entered wrong, one of the people who needed to sign something had to wait even longer. We were told that
this part of our sorry saga wasn't down to the staff in the branch, this one was the Connells admin team - but at least it shows it's not just the people you're speaking to in the office, oh no. It's the whole company who are totally incompetent.
I know it looks like I'm being harsh on the people in the office, as they were trying to help us move in on the date we'd planned, but that is countered by the fact that I asked for and was promised answers to questions I'd raised along the way, and I got absolutely nothing back. Plus, the amount of money you're expected to shell out means that I expect people to do what needs to be done, and to show me why they think their time is so valuable.
On the day we moved in, we had another email asking for more information to complete the records. Something that could have been asked for several weeks before, and that they expected someone to make a 100+ mile round-trip to provide. Again, no consideration given to what their thoughtlessness had resulted in, just an expectation that we do what they're asking as quickly as we possibly can.
So if you're considering going into a Connells - be it Kings Heath or somewhere else - do yourself a big favour and look elsewhere. Or at least go into an application knowing that the people you'll be paying an awful lot of money to, won't really care what happens along the way, until it comes to the money part. They're very well prepared when it comes to that.
Oh, and the inventory check that you pay over £100 for - make sure you check it very carefully - with ours they missed the water meter and had no reading from the end of the last tenancy.
4th May 2018 (3 years ago)