I moved to Birmingham from China and I was a bit worried about being able to arrange a flat in a really short period of time since I was only going to be in town for a day before starting my job. I've checked Centrick Property online cause they have the best flats in town as it looks and I was able to see one flat with Adam Vuckovik. He was super helpful and I ended up renting the only flat I saw through their agency. They made everything super easy for me and the service was always fantastic. I was able to arrange all the meetings at my convenience and that make really a big difference for me! Rhianna Shakespeare help me so much and I cannot thank her enough for her quick follow-up and attention to small details! They are unstoppable and provide the best customer service ever :)
1413 days ago
Shockingly abysmal service with poor communication and outright rudeness/disregard for the client.
1) Never cared to explain their procedures.
2)Despite my repeatedly asking for explanation/communication, outright refused to answer my telephone calls.
3) Extreme difficulty contacting thier staff. VEry rare for office phone to be answered; exceptionally rare for mobile phone to be answered. Often felt I was talking to a wall!
4) Many microdepartments within the company with no one point of communication for the client. Instead I had to speak to one person for finding a client, another for agreeing rent, a third for the contract etc, giving the client an uneasy sense of 'passing the buck'.
5) Generally, when a client asks a question, it is preferable to listen then answer. And not to ignore then act in isolation without the client's awareness, assuming you know what is 'best for the client'. Until you have listened to a client, you cannot assume you know their ask of you!
Clients are not stupid and do not deserve to be disrespected as such.
6)In summary, whilst you deliver your duty, the way in which it is delivered is APPALLING! Abysmal communication and sheer disrespect resulting in a most distasteful experience.
I would NEVER RECOMMEND THIS company to anyone.
Interestingly my tenant also said Centrick was the worst agent she had ever dealt with. I only just met the tenant but this independent view substantiated my own experience.
369 days ago