Thanks to Emma and her team at Farrow and Farrow.
Very impressed with their honest initial advice and flexibility during the sales process.
The most important aspect was Emma put me (the seller) first, without compromise.
July 2018 Attempting to buy from Farrow and Farrow was a harrowing, time consuming, money wasting and upsetting experience. In this day and age I can’t understand that a company would treat you with such disregard with no thought to the consequences. Is business so easy to get that customers just dont matter?
I experienced an arrogance and rudeness from office staff and from the two directors. The female director put the phone down on me mid conversation. And the male director who I only spoke to once was just rude full stop.
After speaking to my solicitor 2 days ago I decided to view another property.
Today I advised Farrow and Farrow that I was pulling out and gave my reasons. They were not happy and after several call backs from them I received a final one from one of the office staff who accused me of lying and stated that I only pulled out of the property because I had found my DREAM property and that my explanation in her eyes was total fabrication.
I was shocked and flabbergasted and hence this is the reason for my review today.
It would take wild horses for me to deal with them again.
Always a friendly smile and always willing to help.
Totally disappointed with Keenans. Had an offer for the house before Christmas only to find out eight weeks down the line buyer was not proceeding with the house and nobody knew why? Had another viewing and was trying to get an offer for the house for three days by email (I am sure they had mobiles). Had another viewing with the full amount offered only to be told three days down the line the offer had been retracted. Totally fed up and had to keep chasing for information even though at the time of having the house up for sale, I was paying them. If you are thinking of using find someone else!
I used Entwistle Green at Rawtenstall to sell my property recently and found them to be superb from start to finish. Nicola, Jannette and Andrea were all very professional and attentive, yet friendly and reassuring. They helped make the whole process seem very easy and minimum stress. I have used many estate agents over the years for various properties, however this branch ranks amongst the best. Would definately use again.
Horrendous never answer the phone. They couldn't sell sweets to a child!
I’ve had the pleasure of using the services of Reeds Rains on several occasions now & cannot praise their levels of customer service enough. Every member of the team genuinely cares about their clients, notwithstanding their professional integrity, attention to detail & personal approach. I can guarantee that you get real value for money when dealing this highly recommended business. Keep up the fantastic work everyone; you’re a team of amazing individuals!
We sold our house a year ago now nearly. I can't remember the chaps name now buy he came to give us a valuation and said 87950. Less than a year earlier we bought the house for 100000. If I would have trusted his word we would have been 12000 in negative equity. Instead we had another valuation at 125000. They day it went on the market we had cash offer of 120000.
Seems a very dated and behind the times business. Although buying a house from them could be a good idea if they are under valuing houses
I had a great experience with my house purchase from them.
Jessica was always really helpful and on top of things,she keeped me updated on the whole process ringing solicitors and pushing things up.
Communication was great and I will deffo recommend them.
TLDR: Do not use unless there is no other option.
Worst experience I have ever had with any estate agency. I had a viewing arranged, nobody called me to say that property has already been rented I only found out when I called to say I will be late. I was then told that if the property comes back on the market I will be contacted. Week after I found the property to be available again but I was not contacted so I called the agency myself and arranged a viewing. After that I said I'd like to rent that place but would like to ask before if landlord is ok to put the missing fence in. I heard nothing back and 2 weeks after that I get an email 'I think you would be interested in this property' with a link to the property I have already viewed. To top it up I have also tried to help my mum rent a place via Ryder and Dutton and we visited the branch in Bacup. Lady that was helping us could not spell my email even tho I have spelled it out 3 times and instead of giving us information about property we were interested in she asked what are we looking for and in what price range (we said straight away which property we have come here about). It's horrible, you have a name to keep and the performace I have seen on all the occasions was less than poor.
Kingfisher Centre Burnley Road,Rawtenstall,Rossendale
Highly professional service, extremely reliable, no effort is spared in dealing with any issues, very customer focused and I cannot recommend this company enough. Really very pleased with the service I received. Thanks.
Highly professional service. Every person you deal with is friendly and efficient. They made the whole process so much easier and would definitely use them again.