Excellent service from start to finish they go beyond what you would expect from a high street estate agents . Great service . Highly recommended !
I have rented a property out through Farrow & Farrow over a month ago. Property rented within a few days, however has taken over a month to receive paperwork and inventory details. They have failed to send these to me on numerous occasions via post & email and ignored numerous emails from myself chasing them on a regular basis. Poor communication & service.
After not receiving a reliable service elsewhere, I simply would not use any other agency. The team went above and beyond for us, and pulled out all the stops to ensure that we were comfortable each step of the way. I would recommend that anyone seeking honest reliable advice speak with the girls at Keenans. No wonder they do so well.
Dont give them your phone number. Full of ultra slick marketing and self promotion but dont ever say no to them, as they will NEVER stop phoning you. I mean NEVER. I had to threaten to report them for harassment and block them on my phone before I got any peace.
I visited Shellby at Entwistle Green to originally prove my finances to buy a corporate property, I was so impressed with her professionalism and drive that I decided to let her handle the whole process for me, mortgage and sale.
I am self employed which can prove to be a problem as accounts and accountants certificates etc are all required and don't always marry up. Shellby worked tirelessly and even came in on days off and was always contactable when not in the office. She really had a massive bearing on my completing on my property , in fact without her help it would not have happened as it all had to be done in a very tight time scale.
Thanks again Shellby and all the staff in the Rawtenstall office who were always helpful and accommodating . I will definitely be back for a review with you in time.
Horrendous never answer the phone. They couldn't sell sweets to a child!
I used the Rawtenstall branch to rent out my house after I moved overseas. The staff were always friendly and helpful. My house was well looked after whilst rented. After I decided not to return to the UK, the Rawtenstall branch did an excellent job selling the house for me.
I have sold houses before, so I'm aware of the process.
I only used this local Reeds Rains Franchise as I know someone who works there, and in fairness I was given a preferential selling % rate. The owner of the franchise was quick to come out to the property, take payment, photograph the images, complete the online tour and arrange for our EPC. This is where the positive comments end.
With regret, we elected to go for their premier package, which cost us over £300 and I'm led to believe gives you a better chance of selling your house. I've subsequently learned that a friend of mine didn't pay it, so that's reassuring to know.
After 4 weeks and after a couple of calls, we received a report showing the web hits and the amount of times the property appeared in the property search results etc. Nearly 4 months down the line, we called a guy in their office and asked him about house prices in the area, what they thought we needed to do to sell the house and overall the response was extremely poor. Low and behold we served termination notice this week as we're changing agents, and we receive another web report.
Based on our experience, I wouldn't recommend selling your house with this Reeds Rains franchise.
TLDR: Do not use unless there is no other option.
Worst experience I have ever had with any estate agency. I had a viewing arranged, nobody called me to say that property has already been rented I only found out when I called to say I will be late. I was then told that if the property comes back on the market I will be contacted. Week after I found the property to be available again but I was not contacted so I called the agency myself and arranged a viewing. After that I said I'd like to rent that place but would like to ask before if landlord is ok to put the missing fence in. I heard nothing back and 2 weeks after that I get an email 'I think you would be interested in this property' with a link to the property I have already viewed. To top it up I have also tried to help my mum rent a place via Ryder and Dutton and we visited the branch in Bacup. Lady that was helping us could not spell my email even tho I have spelled it out 3 times and instead of giving us information about property we were interested in she asked what are we looking for and in what price range (we said straight away which property we have come here about). It's horrible, you have a name to keep and the performace I have seen on all the occasions was less than poor.
Kingfisher Centre Burnley Road,Rawtenstall,Rossendale
Highly professional service, extremely reliable, no effort is spared in dealing with any issues, very customer focused and I cannot recommend this company enough. Really very pleased with the service I received. Thanks.
Fantastic service provided by friendly and professional staff - Their knowledge on the local property market is the best in the area and I have no problem in recommending to others.