They marketed our property brilliantly, - even using social media posts then arranged 15 viewings in 3 blocks over the next weekend. They sold our house within a week at virtually the asking price. They kept a close eye on the sale as it progressed communicating with all solicitors. Fantastic customer service - cant recommend them highly enough.
July 2018 Attempting to buy from Farrow and Farrow was a harrowing, time consuming, money wasting and upsetting experience. In this day and age I can’t understand that a company would treat you with such disregard with no thought to the consequences. Is business so easy to get that customers just dont matter?
I experienced an arrogance and rudeness from office staff and from the two directors. The female director put the phone down on me mid conversation. And the male director who I only spoke to once was just rude full stop.
After speaking to my solicitor 2 days ago I decided to view another property.
Today I advised Farrow and Farrow that I was pulling out and gave my reasons. They were not happy and after several call backs from them I received a final one from one of the office staff who accused me of lying and stated that I only pulled out of the property because I had found my DREAM property and that my explanation in her eyes was total fabrication.
I was shocked and flabbergasted and hence this is the reason for my review today.
It would take wild horses for me to deal with them again.
I have used Keenans now for over three years for purchasing, selling and letting. In all three sectors I have found the customer service extremely professional and personal. The descriptions and imagery are second to none.
The letting team were very professional and caring in finding the correct tenant for my property. Once the tenant was found the process and paperwork were finalised extremely professionally.
The knowledge of the market place is the best I have come across, they are realistic in what can be achieved. I also highly recommend the recommend law firm Alexander Grace Law, again all questions answered, process was smooth and prompt.
I highly recommend Keenans, a true family run business. Putting the customer first.
Totally disappointed with Keenans. Had an offer for the house before Christmas only to find out eight weeks down the line buyer was not proceeding with the house and nobody knew why? Had another viewing and was trying to get an offer for the house for three days by email (I am sure they had mobiles). Had another viewing with the full amount offered only to be told three days down the line the offer had been retracted. Totally fed up and had to keep chasing for information even though at the time of having the house up for sale, I was paying them. If you are thinking of using find someone else!
They sold my house for me in Bacup and they were excellent in every possible way. They deliver a very friendly and efficient service. I strongly recommend them to anyone considering selling their house.
Horrendous never answer the phone. They couldn't sell sweets to a child!
The staff in this branch never cease to amaze with their energy and enthusiasm. Constantly trying to sell the properties we ask them to market. Helpful and proactive.
We sold our house a year ago now nearly. I can't remember the chaps name now buy he came to give us a valuation and said 87950. Less than a year earlier we bought the house for 100000. If I would have trusted his word we would have been 12000 in negative equity. Instead we had another valuation at 125000. They day it went on the market we had cash offer of 120000.
Seems a very dated and behind the times business. Although buying a house from them could be a good idea if they are under valuing houses
I’ve dealt with Ryder and Dutton before and the staff are good but Janet Warsap was amazing and a credit to Ryder and Dutton . She’s was on the ball from the start to the finish . Nothing was too hard work for her to do and every email I sent was sent back straight away , same with phone calls .
Janet is truly a credit to Ryder and Dutton I just wish more companies had people who worked like this .
TLDR: Do not use unless there is no other option.
Worst experience I have ever had with any estate agency. I had a viewing arranged, nobody called me to say that property has already been rented I only found out when I called to say I will be late. I was then told that if the property comes back on the market I will be contacted. Week after I found the property to be available again but I was not contacted so I called the agency myself and arranged a viewing. After that I said I'd like to rent that place but would like to ask before if landlord is ok to put the missing fence in. I heard nothing back and 2 weeks after that I get an email 'I think you would be interested in this property' with a link to the property I have already viewed. To top it up I have also tried to help my mum rent a place via Ryder and Dutton and we visited the branch in Bacup. Lady that was helping us could not spell my email even tho I have spelled it out 3 times and instead of giving us information about property we were interested in she asked what are we looking for and in what price range (we said straight away which property we have come here about). It's horrible, you have a name to keep and the performace I have seen on all the occasions was less than poor.