Great service from start to finish .very professional and yet still a personal approach .highly recommend farrow and farrow.
I have rented a property out through Farrow & Farrow over a month ago. Property rented within a few days, however has taken over a month to receive paperwork and inventory details. They have failed to send these to me on numerous occasions via post & email and ignored numerous emails from myself chasing them on a regular basis. Poor communication & service.
Keenan's Estate Agents in Rawtenstall.All The Staff are absolutely amazing extremely helpful & very hard working.Stuart & I can only Thank Anneka Shaunna & Josh for all there hard work.We felt we could both ask them anything ring anytime, nothing was too much trouble from beginning ing to end. Once again Thank you for all your help & support Ann & Stuart True Professional s.
Dont give them your phone number. Full of ultra slick marketing and self promotion but dont ever say no to them, as they will NEVER stop phoning you. I mean NEVER. I had to threaten to report them for harassment and block them on my phone before I got any peace.
I used Entwistle Green at Rawtenstall to sell my property recently and found them to be superb from start to finish. Nicola, Jannette and Andrea were all very professional and attentive, yet friendly and reassuring. They helped make the whole process seem very easy and minimum stress. I have used many estate agents over the years for various properties, however this branch ranks amongst the best. Would definately use again.
Horrendous never answer the phone. They couldn't sell sweets to a child!
I’ve had the pleasure of using the services of Reeds Rains on several occasions now & cannot praise their levels of customer service enough. Every member of the team genuinely cares about their clients, notwithstanding their professional integrity, attention to detail & personal approach. I can guarantee that you get real value for money when dealing this highly recommended business. Keep up the fantastic work everyone; you’re a team of amazing individuals!
I have sold houses before, so I'm aware of the process.
I only used this local Reeds Rains Franchise as I know someone who works there, and in fairness I was given a preferential selling % rate. The owner of the franchise was quick to come out to the property, take payment, photograph the images, complete the online tour and arrange for our EPC. This is where the positive comments end.
With regret, we elected to go for their premier package, which cost us over £300 and I'm led to believe gives you a better chance of selling your house. I've subsequently learned that a friend of mine didn't pay it, so that's reassuring to know.
After 4 weeks and after a couple of calls, we received a report showing the web hits and the amount of times the property appeared in the property search results etc. Nearly 4 months down the line, we called a guy in their office and asked him about house prices in the area, what they thought we needed to do to sell the house and overall the response was extremely poor. Low and behold we served termination notice this week as we're changing agents, and we receive another web report.
Based on our experience, I wouldn't recommend selling your house with this Reeds Rains franchise.
Janet and the team at Bacup branch gave us excellent service every step of the purchase of our first home. From initial viewings to checking-in on how were doing 3 weeks after we've moved, the team have been fantastic at placing our needs at the forefront.
Prompt and friendly communication was delivered at a level rarely seen in most businesses today.
Would definitely recommend Ryder & Dutton, Bacup.
TLDR: Do not use unless there is no other option.
Worst experience I have ever had with any estate agency. I had a viewing arranged, nobody called me to say that property has already been rented I only found out when I called to say I will be late. I was then told that if the property comes back on the market I will be contacted. Week after I found the property to be available again but I was not contacted so I called the agency myself and arranged a viewing. After that I said I'd like to rent that place but would like to ask before if landlord is ok to put the missing fence in. I heard nothing back and 2 weeks after that I get an email 'I think you would be interested in this property' with a link to the property I have already viewed. To top it up I have also tried to help my mum rent a place via Ryder and Dutton and we visited the branch in Bacup. Lady that was helping us could not spell my email even tho I have spelled it out 3 times and instead of giving us information about property we were interested in she asked what are we looking for and in what price range (we said straight away which property we have come here about). It's horrible, you have a name to keep and the performace I have seen on all the occasions was less than poor.
Kingfisher Centre Burnley Road,Rawtenstall,Rossendale
Highly professional service, extremely reliable, no effort is spared in dealing with any issues, very customer focused and I cannot recommend this company enough. Really very pleased with the service I received. Thanks.
Fantastic service provided by friendly and professional staff - Their knowledge on the local property market is the best in the area and I have no problem in recommending to others.