30th Dec 2025 (25 days ago)
Unacceptable handling of my property viewing and lack of communication
I have contacted Manners & Harrison at the beginning of December 2025 regarding property viewing at Middlesbrough.
An appointment was arranged for 20/12, and I was assured that the time slot would be confirmed closer to the date. After calling again a few days before the appointment, I was told the booking was confirmed and that I would receive the time by text.
On 19/12, I received a text confirming the viewing time as 1:30 pm on 20/12. Based on this confirmation, I travelled approximately 275 miles (a journey of over 5.5 hours) from South Wales to Middlesbrough.
Upon arriving in Middlesbrough—around one hour before the scheduled viewing—I received a call from your agent informing me that the viewing could not take place because the landlord had refused access on the day. I was told the appointment could be rescheduled in January.
This situation is completely unacceptable. If the landlord changed their mind, it was the agency’s responsibility to inform me well in advance—not at the last minute after I had already travelled such a long distance and incurred significant costs.
I even explained that I was already in Middlesbrough and requested a rescheduled viewing on the following Monday so I could avoid making another long journey. This request was declined, and I was instead offered a new date of 14/01, which was not reasonable under the circumstances.
An apology alone does not compensate for the time, expense, and inconvenience caused by this failure in communication and service... Read more