16th Jan 2025 (21 days ago)
Shocking how impolite they have become since taking money off us, expected a well established estate agents to display a better understand of courtesy, customer service and tenant rights, a disappointment, problems expected.
Yes; first & second example, assuming prior consent to access outside of tenants availability; with no reason, yet expecting tenant to rearrange to suit your schedule and then brazenly stating they were back to the office for the rest of the day with nothing much to do, when one of the occupants has made arrangements for you to attend im temperatures lower than -5 on a saturday morning, many dates and times were given as alternative requests, and were refused without reason, no apology, thanks or courtesy shown from your agency.
Third example; advising an undisclosed contractor will be on the roof doing an undisclosed job at an undisclosed time during a Friday, with no further details and no respect for the tenant and their family or their schedule or the distress that causes. We only asked for a time frame so that one of us isn't waiting out in the cold with the puppy all day, because your attendance will disrupt our right to quiet enjoyment, which will be the second consecutive week that one of us has had to leave to facilitate your arrangements, despite all the times you insisted the proerty was "ready."
The responses are dismissive and rude, there is no respect or courtesy in the way you correspond with us regarding attendance for you or your contractors, you do Not ask to arrange, instead with us you set and then expect us to fall over for you. (Quite literally, it was minus 6 degrees and the floor was covered in ice, and yet we didnt mention it we just facilitated.)
How would you respond if you got an email telling you a man will be on your roof with literally No other information? Who are you? Who is the contractor?
Just because you're an estate agent and they're a contractor doesn't mean you can be trusted or have free reign to do what you like... how will they even "attend" if we don't give them access by moving the cars ? Will they climb over the garden?? You expect people to be okay with this?
As you can tell, I could go on.... Read more