Had the most amazing experience with Sandra and Beth from the Maidstone branch.
They kept me up to date at all times and were chasing tirelessly to get the purchase sorted, I do not think it would have gone through were it not for these wonderful ladies doing such a fantastic job for so long, truly outstanding service!
I booked in to view a property on Week Street with this agent a week ago. The viewing was at 4.15pm. I was standing outside of the flat entrance on time. The office called to say they would be 2 minutes. 10 minutes later still no sign. The agent then called to say someone was outside. I described where I was. The office said they would tell the person looking for us. 5 minutes later I get a call to say the person looking for us couldn't find us and has gone back to the office and could we just come back to the office to look at the plans. Having booked this day off to view the property I am not happy with the service that has been provided. I will not be viewing with this company again.
What a nightmare! We asked them round to value our property and we decided to sell with someone else.
Me and my wife have been hassled by a Tom who works there. I told him to never call me or my wife again and 3 weeks later he started to call my wife. They will not take no for an answer. I would hate to view a house they were selling, as I feel that even if I didn’t want to buy it they would try and talk me into it. By the looks of other reviews there is little point in complaining to the management. They are just trying to boost their property stocks while the market is slow and as the market picks up they will then have a monopoly. They will promise you to sell your house at a higher price than anyone else and if they can’t they will blame the market and you will end up losing in the end! They became SO desperate to have our property on their portfolio they agreed to charge me only 1% commission! I still told them to stop calling us as they started to become rude.
Poor service, ignoring emails and disrespecting agreements made