I could not ask for a better Estate Agent. From start to finish the process was managed with professionalism, fantastic communication and great customer service. I did not have a straight forward sale, it was a complicated move tying together two separate chains. However, John, Katy and Sharon supported by the rest of the staff navigated us successfully through the process. I will definitely be using them again in the future and recommend them to anyone who wishes a smooth move.
AVOID!!!!!!! Over promised, under delivered. Issues with honesty and fulfilling their promises. Allowed damage to our property & relaxed about who they gave access to. Failed to lock up. Arrogant and Negligent. Everything that you DON'T want an estate to be!
Builders taken to the property by them caused damage to light switches and sockets were ripped from the wall. Newly laid carpets were lifted - all without permission.
So desperate for sales that seemed to do everything that the buyer asked - with no thought of us. We experienced a continual disregard of our wishes. In fact some of the staff seemed rather too close to the buyer - which might have been the issue. Sharon did the complete opposite to our instructions, every time - and even ignored the manager's instructions As a seller we should not have to suffer as a result of their 'office politics'.
The manager (John Speer) seemed fixated on adding more properties to their list, rather than actually selling them!
Their original proposed asking price was flattering - but unrealistic - and it was downhill from then on. Said it was worth £315k - but in the end got £261k! Had they actually told the buyer about the few minor faults (as we had specifically instructed) he would not have asked for a further reduction. There was no negotiation of price reductions attempted by Robinson Jackson.
We were told by John how Robinson Jackson were better than the others, how they did not over promise, how well they managed the sale after offer and that we were safe in their hands. They promptly went on to over promise, mis-manage the sale after offer and were worse than We Buy Any House - and that is saying something. I would say that they were negligent and arrogant about their own abilities.
Paul, Maisie and the team at Haart Orpington were amazing to deal with and kept us up to date with how the sale was proceeding. They went above and beyond to help us as we were no longer living local to our property. They are extremely professional and reliable. We would highly recommend them to anyone looking to sell their property.
Paul and his team helped us work through the sale process through difficult circumstances, we are living in the US and were selling remotely over 4500 miles and 7 time zones! This made communication difficult (we are 7 hours behind the UK) and maybe because of this, we sometimes felt a little isolated and lacking reassurance that everything that could be done to make the sale happen, was being done. That being said, we would recommend them as they got the best price possible and gave good service up to and beyond the sale of our property.
We engaged with Alan de Maid as a marketing agent for the property we have bought. We are rally grateful James for his personalised and professional approach, being always available to help, and dedication to provide great support for sellers as well as for us as buyers. We really appreciate James and Alan de Maid team making our experience smooth and enjoyable.
James and Diane have been really helpful. Very efficient estate agent in Orpington.
Langford Russell has been brilliant in my dealings with them. Whether it's Jonathan, Sophie or Luke, they have all been very efficient in delivery of their services.
They are all friendly and professional.
In the last few months I have bought multiple properties through them so have spent quite a lot of time with these guys.
Avoid this estate agents at all costs. Mo was extremely rude to my wife in fact very threatening and they haven’t done anything that we’ve ask them to do.
Disgusting horrible company with horrible staff.
All the team at Edmund, Orpington were just wonderful. We sold our house through them and just cannot thank them enough for their help, advice, support, professionalism and proactive approach. Every member of the team kept us informed throughout the selling process. We have moved a few times over the years and Edmund are far and away the best estate agents we have ever dealt with. We cannot recommend them highly enough and if it were possible to give them ten stars we would.
Ivan and his team are great. I used their services to rent out my flat for several years. They were very professional, always quick to resolve things, and went above and beyond to help. Indeed, they made the whole experience painless (e.g. billing, finding tenants, check-in and check-outs). I would highly recommend them.