I have received excellent service from the team at JLL Greenwich, in particular Charlotte, the Senior Sales consultant who has been excellent. From the initial listing, conducting the viewings all the way to signing, I couldn't have asked for a more competent and professional agent. In particular I found the regular email status updates invaluable, and I know she spent a lot of time chasing up on my behalf to ensure the sale was progressing as it should. I wouldn't hesitate to recommend her to anyone!
Do not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had tried to contact me via an old email despite continuing to send bills to my new email!) They took no responsibility for the situation. please shop around - you can get better service at a lower cost.
Temi was really helpful and friendly through the rental process, even though I ask a million questions and am new to the UK renting system.
Everything was great until we moved in the flat and we were needing them. Their property management service is the worse we had to deal with. They are unprofessional and rude, and won't try to help you. Throughout our renting period, we had several normal issues with the flat, that normally shouldn't take long to resolve. We were usually waiting weeks to get things fixed, by sending multiple emails that were almost never answered to. We were dealing with Kirilee who was highly unprofessional and not proactive, and more than one time we had to escalate to her manager to get things done. At one point we had a problem with the hot water system, and this problem lasted for 4 months. We were spending weeks without any reply from Kirilee to calls and emails, and we lost a lot of time chasing them.
We also spent 2 months before getting our deposit back, and things only moved when we mentioned we were going to start legal actions.
As a conclusion, everything was great when visiting the property, getting the paperwork done (our renewal contract was surprisingly extremely fast) and checking in. But as soon as there is no money involved and you need them, you're on your own.
We had to deal with other estate agency, and I strongly advised against this one.
Great team in the rental department really helped things run smoothly. Would highly recommend.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
I found Daniel Todd and his team at KFH an absolute pleasure to deal with. I was informed at every stage of my sale and everything went to plan without a hitch. Daniel was excellent at communicating the various stages and everything was clearly explained. I always felt I was in good hands.
Nathalie Navasothy is by far the worst person I have ever dealt with in estate agency! Everything she has said/done has been wrong from the start.
1.) Breaching data protection, by adding my flat mate into our email conversation which had my banks statements on!!!
2.) Saying the flat was fully furnished, which it wasn't.
3.) Getting the offer wrong on the offer form
4.) The old tenants are moving out on the Friday, so we can move in first thing on Saturday, that was wrong! Tenants are moving out on the Saturday so we have to wait.
Being the assistant manager, you think she could provide a better service, I would seriously avoid.
Adrienne was one of the most professional estate agent I've ever had the pleasure of dealing with. I had such a big issue pop up very shortly before my move in date. Adrienne worked hard to get everything resolved and to make sure I moved in on time.
I would highly recommend her services.
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
I received warm and friendly customer service from the letting agent, Clement at KFH. He was gently persistent in trying to find me a suitable property. His thoughtful and friendly approach was greatly appreciated as looking for somewhere to live can be a very stressful process. Thank you very much.
KFH (especially Tiffany) made it easy for first time landlords. Very professional service, always available - even out of hours. Thank you very much!