I worked most closely with Giles Sparkes (sale valuation) and Billy Brooks (sale negotiator) regarding the sale of our flat near Canary Wharf. Both are very nice persons and experts in their job. Billy managed to find a good client to make an attractive (= high) offer to buy our flat after a short time of viewing. In short Foxtons managed to sell our old home in order for us to buy and move into a bigger house in 4.5 months, which is a very short period of time in the current market condition in 2018 (i.e. before UK leaves the EU in March 2019). Our experience showed Foxtons at their very best. Giles, Billy and other members in Canary Wharf took many people to view our flat, e.g. there were 10 views in the first week versus 5 views in 2 months with another smaller estate agent we used prior to Foxtons. When it came to the final few weeks before completion and it was very tense because we needed to keep our buyer and made sure that person was happy, Giles helped Billy to work with all solicitors (my buyer, my vendor, and ours) and all estate agents in the chain to get things done quickly, i.e. they almost did the job of the other estate agent in the chain. Once in a while, I also talked with the manager (Mr. Thomas Holmes) of Giles and Billy, and it appeared that the whole team was very aware of our flat and its current situation. This is the main difference between Foxtons and our previously used estate agents who usually did not have the capital and human resource to rigorously and intensively get the job done quickly. There were ups and several downs along the way, because there were in total 3 buyers who expressed interest, put down (and some withdrew) offer, but Foxtons (especially ones at Canary Wharf Office) is worth every penny of their fee.
They are very quick to take our money, but the service was abysmal!
My experience with this branch of Foxton's has put me off them altogether, to the extent that I will actively avoid any properties being let by them
We signed up to loads of Estate Agents recently when we were moving to Balham. KFH were by far the best on all fronts. Their staff(We dealt with Jack) are super friendly and more than happy to help you with anything you need.
We were only shown places that matched our criteria and budget, no time was wasted. While this shouldn't need to be a selling point for estate agents, others we had signed up for showed us places that knew was outside of what we were asking for.
We needed referral letters to get off street parking sorted and they were more than happy to do this free of charge - not very common for other agents.
Use KFH before any others in the Balham area.
The experience at first was really good, we moved quickly and liked the flat given we knew some work needed to be done to it. The day we moved in the place had not been cleaned because KFH forgot! By this time we had been to the local supermarket, purchased £20 worth of cleaning products and started to clean it ourselves, when KFH called they said they can organise a clean but for £265.00.
Since moving in, the mattresses have been uncomfortable, one of the bed frames is totally broken, no one even explained how the transfer of bills work and what companies we need to speak to!
We have put in multiple requests to sort all our issues out which have been listed on multiple emails and chased / called daily but yet, no one actions this and they are "away from their desk"
The journey was smooth at first however, anything after that is the worst service I have EVER received. My family own an estate agency and this is not how things are run! It is terrible, unprofessional, poor and I would think twice before using them again!!!
Kinley Folkard Hayward have pulled out all the stops and managed to find us new tenants in 10 days! We were looking at a very empty flat at the beginning of this year but with their help and enthusiasm we have now rented the place out again very quickly. Sally really knows her stuff and has been so helpful with advice and info. Thanks so much KFH. You have a brilliant team over in Tooting!
Nathalie Navasothy is by far the worst person I have ever dealt with in estate agency! Everything she has said/done has been wrong from the start.
1.) Breaching data protection, by adding my flat mate into our email conversation which had my banks statements on!!!
2.) Saying the flat was fully furnished, which it wasn't.
3.) Getting the offer wrong on the offer form
4.) The old tenants are moving out on the Friday, so we can move in first thing on Saturday, that was wrong! Tenants are moving out on the Saturday so we have to wait.
Being the assistant manager, you think she could provide a better service, I would seriously avoid.
I am Very pleased with my KFH experience throughout the purchase of my property. A massive thank you to Tom Allen, Emily Williams and the whole team. They have been extremely helpful and patient especially with me being a difficult customer.
I pretty much used KFH for everything except the solicitor and I would definitely do it again in the future.
Poor service from the branch manager, quite rude too. Shame as other staff were professional at least. I will return when management changes not before. A pity as KFH have several good branches in the Crystal Palace to Bromley region.
Chelsey is a pleasant character with a professional manner. She has helped me find a deal that meets my investment needs perfectly. She also keeps in touch to let me know of properties that may interest me as well as updates throughout the buying process. In 4 weeks of deciding and going ahead I am looking forward to exchanging on Friday! Many Thanks :)
Like another person stated they are very friendly but that's about it. 1st dealings with Foxtons Croydon branch was last year, it went well enough but refused to budge on my maximum rental budget, additionally discovered the agent lied about the monthly price, one price online but she kept quoting me a higher price, asked her about it was told it was a different unit although 2 days prior she clearly stated this was the Last unit. Subsequently and intentionally avoided her this time. Went through various searched with a different agent this time, he appeared nice enough, finally found a property that I loved, put an offer in £100 below the asking but still high solely on the location despite the small size. Made it clear I ddint want to be messed around as I had a subject to viewing offer on a different property 1 minute away. Was told Landlord was happy with the price no issues however could I reconsider 1 Yr break clause rather than 6months which I accepted, asked them what bedded to be done to secure and stop viewing at 11am, was told paperwork will be sent out, was also told many times they had no viewings since the property was listed. 11am accepted counter offer, cancelled my offer on the other property which released it to another renter. To my disbelief recieved a call from Foxtons at 2pm telling me an offer was on the property can I increase by another £50 Apparently the landlord liked my profile etc if I went up he'd sign immediately. All this while I recieved an alert from Rightmove of a price drop for the property from £1500 to & £1450 .. Asked immediately why the price was dropped, he pretended he didn't know about it, also inferring the landlord must have changed the price online I.E. Logged into their website changed the price and Also ALL the property listings on various platforms all the way from shanghai too.. INCREDIBLE. Infuriated at the audacity of them, I pulled out and told them freely to let the 'OTHER PERSON' have the property! 3 days later a friend of mine called in for the Same property she was offered a viewing for the FOLLOWING Week! I don't trust Foxtons I believe they use little dirty tactics to get more money out of you at the last minute, I also don't like bare faced lies in business. If you're reading this look for the negative reviews you'll see a pattern. Would have happily increased my offer, but didn't on principle. Should have gone with the other property listed with a different agency, they had more integrity but hey learnt my lesson! thanks!
I got exactly what I was looking for, quick responses, with easy to compare results which made choosing this agent an easy and very enjoyable experience! In particular, Jay was a very assertive and reassuring individual whilst maintaining his professionalism and mannerisms, receiving fantastic high quality service from himself and the team! Highly recommended!
Personally think this is a dishonest agent. If you have to use them, may well consider record each conversation and ask all communication to be done on paper. Also be mindful what the agents told you when showing you the rooms---my suggestion is to ignore whatever good words they said. In short, if you really have to use them, please ask everything to be in paper form and don't be deceived by the superficial friendliness and smile. Of course, better not go there if you could....