The service has been phenomenal! I get up to date information from Michelle and the personal touch makes the experience of buying a house less daunting than initially anticipated.
You also get access to partner orginanizations that offer variety of services ranging from Solicitors to Brokers and all you have to do is view and make an offer. I will recommend Foxtons to those looking to have a great experience whilst trying to purchase a home.
Tried to buy a property through them and the result was very disappointing which resulted in 1500 GBP loss for us. They promised too many things to the vendor which they could not achieve in terms of searching another property for him and finally he pulled out when our solicitor prepared already the exchange. Also they lied about the service charge amount, the flat was advertised with 2500 GBP service charge but when we got the docs from the solicitor it was 5200 GBP. Besides the fact that the agent was constantly late.
Josh has dedicated so much time to help me find the property and support through the whole process as I am new to renting He is so professional, supportive and trustworthy. Joshua Mitchell thank you so much! The best estate agent out there by miles.
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
We had to find a permanent place to stay really shortly, but thanks to Christian White we had the chance to find a really nice home, in an excellent position. He has been extremely helpful, he took in consideration our needs. We couldn't have asked for anything more. We really thank him for his professionality. Suggested. Maddalena, Felice and Angela.
Poor service from the branch manager, quite rude too. Shame as other staff were professional at least. I will return when management changes not before. A pity as KFH have several good branches in the Crystal Palace to Bromley region.
We couldn't be happier with KFH - Alex was incredible in helping us find a home and we are so appreciative! He was always so patient and reliable, and we would HIGHLY recommend using him. He always took into account what we had requested, and the whole administrative side of renting our current home was carried out so professionally and efficiently. We will always use KFH. Thank you SO much Alex!
Absolute shocking, This company doesn't know its arm from its arse. Great at getting you into a property but once in absolutely no help. I would look to work with a better company.
Most professional estate agents I have come across. From valuation to completion Chris and Jonathan were here for us. Towards the end of our sale, and when the situation got complicated, Jonathan took the matter in his own hands and even managed the entire three property chain for us, speaking to our buyer, our seller and the seller up the chain and relevant solicitors, to keep everything in line and bring this to a successful exchange and completion. The deal would not have happened if that wasn't for their professionalism. These guys are the real deal.
Ridiculous they ask for a 1-day charge of rent just out of a wording game! We confirmed the end of lease date the same as the date we pay the rent each month. But no one ever told us before confirmation that the day is actually counted but not the night before. Why on earth would we pay for the one additional day given that we actually move out two days earlier to that? It was out of goodwill that we end the lease by the end of month sharp... then on contrary heard from them such an unfair and unnecessary treatment.
It is really a frustrating and disappointing process negotiating back and forth. Such an unnecessary waste of time.
Made my purchase just after new year, Jack was a great help and very good at the service he is providing. The rest of the team are also very friendly and helpful, would definitely work with them again.
CAUTION to ALL potential users of FOXTONS. Once you register at FOXTON, it's the end. They will call you EVERY MORNING for rubbish conversations. On the calls, they will NOT introduce available flats but inform you that you cannot rent any property with a pet! EVERY MORNING, I was made to listen to their grateful preach and got nothing! Thanks Foxtons, you wasted my time. I hope no potential tenant will experience what I did.