Kim Williamson at the Canary Wharf office was the sales progressor in the recent sale of our flat. She was highly efficient, professional and calm throughout the whole process and ensured everything was in place at each step. She was always happy to answer our questions and concerns and we would highly recommend her to future clients.
Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned.
Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle.
The amounts they charge are over priced, for instance key replacement for the window was charged at £75.
Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.
Dealt with a number of people at KFH all of which were polite, professional and thorough. Siobhan was excellent at chasing solicitors and ensuring everything went through smoothly and quickly despite it being over the Christmas period. When Siobhan was on holiday, she ensured we could discuss the sale with Sophie who was also excellent. They were also great with arranging the keys for surveys, quotes etc.
Overall we were very happy with the service provided!
These jokers have got a sign in the window saying 'supply is low, demand is high' so it's pretty clear whose side they're on! Rachman!
Great experience selling with Ramsay and the rest of the team at KFH. They were great communicators; helpful and honest. I was really impressed with how smoothly everything went, and how I was kept informed at every stage. Fantastic service - thank you.
Poor service from the branch manager, quite rude too. Shame as other staff were professional at least. I will return when management changes not before. A pity as KFH have several good branches in the Crystal Palace to Bromley region.
The team were fantastic. Quick to respond and help us keep things moving. The process was simple and easy and Kaan was a great help in resolving any worries quickly. Very happy.
Literally the worst service I have ever experienced. Twice I had my viewings (an hour away from my actual house) cancelled half an hour before they were due to happen with no apology. I will not be viewing properties with this estate agent again.
The area of the place is very nice. It's close to the Tube North Greenwich Station (Jubilee Line). O2 Arena is one of the biggest places where take place big events. Last week I went there on Hillsong Conference Europe 2016. It was very busy at the event but O2 Staff was very helpful. Inside arena there is a food court, so you can chose what you want to eat or drink. Outside O2, opposite is Costa Coffee :-) At the event was about 20, 000 people. There where cues, but stuff was very polite and cues where going very fast.
Enjoyed the show on Sunday however upon entry into the arena the security remove all drink or food from your bags. This includes sweets that i had for the children's train journey home.
I can understand the reasoning for this in the current times we live in but I do think that this should be CLEARLY stated when booking any tickets.
Once inside you are forced to queue a very long time for very overpriced food and drinks (£10 for a bag of candy floss is a blatant rip off ) I refused to pay the extortionate prices which upset the children so spoiling what was otherwise a good day out.
For a successful and flourishing venue I cannot see any reason for the need to charge over the top prices other than pure greed, for this reason alone I refuse to award even 1 star but have to otherwise I cannot post