5th Jul 2024 (18 weeks ago)
BE VERY CAREFUL!!!
Once these lot have your deposit they ignore you. We agreed to buy a buy to let from these and went through the mortgage application with our own agent. We then found out they had overvalued thr property by a fair amount, not allowing us to get a mortgage. We were then told we had to use their mortgage person, which cost us another £300 but we had no option. They also could not get us a mortgage because the value was less than 50k. Upon telling these lot, they are now ignoring our calls, you can't speak to the refund team as only on email, no managers have phones and they won't give us our deposit back even though it states we are entitled to it back for following their stipulations.
I'm no being ignored by the salesman Jack and no one will return emails etc. I will be taking this to the Ombudsman too, to highlight this appalling service and blatant overvalued to gain mortgage applicants.
They had the same listing on their site for £52,500 and £46,000. We found this after we had agreed a price.
So be very careful not to deal with these people. They are rude and have total lack of customer service once they have your deposit.
Zero stars from me!!!... Read more