Trying to find a home can be stressful at the best of times let alone during a pandemic! Thankfully, l managed to find a wonderful property on behalf of my Mother through Martin & Co. Sandra made the process a pleasure under challenging circumstances. She was professional yet personable and responsive. We look forward to picking up the keys on Monday and meeting Sandra and the rest of the team, who helped to facilitate the move. Would l recommend Martin & Co... YES!
Thanks again Sandra.
We rented a property with Martin and Co Medway for 18 month's. We were originally told that we would have to sign up for a year and then it would become a rolling monthly contract. Unfortunately (but not surprisingly) they went back on their word after a year saying that the landlord would only accept us as tenants on another 12 month contract. We were hoping to move house to be closer to our daughters school but had not found anywhere suitable so we asked if we could just sign a 6 month contract which they agreed to at the cost of £90 administration fee!!
When we first moved into the property it had not been decorated or cleaned to a reasonable standard and the garden was full of rubbish left behind by the old tenants. We asked for the rubbish to be removed (as we had small children) and were told that we could take it to the tip ourselves!
A few days after moving in we noticed a mouse trap in the airing cupboard and some chewed marks around the door frame. We told Martin and co that we believed there might be mice in the property and we had to prove that we hadn't brought them with us as apparently it's not the landlords problem!!
The bedrooms were full of damp and Martin and Co's solution was advising us to clean it off! The only time they actually had someone come out was when my son started to experience very bad asthma attacks due to the black mould in his bedroom.
On another occasion my 6 yr old daughter went to open the garden gate and the wall and gate collapsed! Luckily she jumped out of the way as she could've been seriously hurt by the brick wall and iron gate! Martin and Co sent an email apology but the landlord didn't care and left the wall and gate for months like that before finally getting it repaired.
The carpet in the property was the cheapest of cheap and had nails coming through it (which we kept catching our heels on). When we mentioned this to Martin and co they sent the landlord around with a hammer to 'bash them back in!'
We always paid our rent well in time and we left their property cleaner then when we first moved in but Martin and co still deducted £40 from our deposit for a 'small pen mark' and 'mould in the bathroom'. Both were believed to have been there when we first moved in but not noted on the inventory. However the person who carried out our inventory marked them as queries but Martin & Co wouldn't listen and insisted that we paid the £40 as 'compensation' to the landlord!! We have also seen that the rent has been reduced dramatically since we moved out of the property (by £45 per month!) However when we were living at the property our rent continued to rise each year!!
To be honest Martin and Co Medway do not even deserve a 1 star review!! The fees are extortionate and when we had issues it took them weeks to respond (if at all!). The person who carried out our check out commented on how well we had looked after the property and how the garden was much improved but Martin & Co still insisted on charging us for some minor general wear and tear (which were queried on the inventory report!). My advice - avoid Martin and Co Medway at all costs!!
We have sold two houses in the last 5 years with George Berry at Knight Frank and feel we have got to know him and the team at Sevenoaks really well. From the beginning we found them to be thoroughly likeable, and accessible,knowledgable about the area and the market, giving us sound advice and consistent support during the inevitable ups and downs of house selling.They were always professional and committed to excellence in communications and arrangements making life much easier for us as a family.They really did do all the work and took away the headaches for us. They remained fully involved and proactive until exchange and completion.I could not recommend knight Frank especially George Berry and Jane Wells-Johnson more highly.
Our overall experience with Knight Frank was positive. They were professional and diligent. The post viewing feedback was provided promptly. However, we felt the initial guide price was too high.
George and the team were easily contactable, responsive and always pleasant.
We would recommend Knight Frank.
Natalie and Bradley at Flying Fish have provided service of the highest quality throughout the whole sales process. They took on the property after we switched from a larger, more corporate, estate agency which had failed to find a buyer after 10 months. The marketing material produced was head and shoulders above anything we'd seen for similar properties and they generated a steady stream of viewers over the summer months of July and August - normally a slack period. We accepted an offer less than 2 months after switching and are now well one way to achieving our dream move to Cumbria. Flying Fish are extremely professional and all communications have been handled very efficiently. As estate agencies go they certainly break the mould and it has been a complete pleasure dealing them.
I was extremely impressed with both Natalie and Bradley's professionalism and attention to detail. They handled the process with confidence, kept me updated at all times and were a pleasure to deal with, resolving setbacks out of their control along the way. I elected to use Flying Fish as I wasn't given the large corporate agent 'hard sell' I received elsewhere when seeking quotes. I wanted to use a firm that were familiar with the local market and had that valuable, personable touch. Flying Fish more than delivered this. I wouldn't hesitate to recommend them...Thank you !
I regularly do work for Jackson Stops and Staff and find them to be efficient, polite and friendly. Especially Helen Kessing who is my main point of contact with the Sevenoaks office. Helen is always on hand to take my calls and replies promptly to any queries. She’s so efficient!!!
Thank you for making working with you guys so easy – Gareth Reynolds, Locum Locks
I had an excellent experience in using there services. Extremely helpful. A very warm and welcoming place with the most efficient service and even better staff. Highly recommend to all.