We have got to know both the sales and lettings teams at Savills over the last few months. Both are highly professional and approachable.
In particular, Oliver Hodges has been very impressive. He has given us consistently sound advice, and guided us through the sales process with a steady and efficient hand. He has responded to all types of queries quickly - nothing has been too much trouble.
Olivia Thomas in the lettings team has also been fantastic - very informative and proactive in helping us find somewhere that suits us as a family.
Credit should go to the staff who give viewings as well. Uniformly polite and friendly.
The Sevenoaks office is hard-working and positive. We would engage them again without hesitation.
We chose Savills based on their reputation and reviews. It's possible our property wasn't 'prestigious' enough for them, but it's impossible to know as they didn't respond to our calls or emails.
Absolutely amazing service provided when purchasing a home. It was a complex transaction but Ronnie Rickner was amazing in constantly pushing the multiple parties through to completion. Always kept me up to date and always giving me his full attention. Highly recommend to others whether buying or selling. Thanks again Ronnie and team!
I am a landlord and with Hart for more than a year. it is the worst agency i have opted. for the fully manage, they never give you the reason for the charges and just take out. landlord need to struggle to find out the reason for charges.
also, their terms and conditions are so bad that, landlords will be frustrated to sell the property to get rid of this agency.
IF ANY LANDLORD KEEP THEIR PROPERTY. PLEASE STAY AWAY FROM THIS AGENCY.
I DONT KNOW THE PAIN OF TENANTS TERMS WITH AGENCY.
Amy Cook was amazing. I would highly recommend this office and especially Amy to look after you every needs.
Poor, very Poor, extremely Poor
My Experience with the letting team is real example why the market need to be more closely regulated! We viewed a property that was in a very bad state. We received assurances that the Landlord would be carrying out all the necessary work to get the property up to the required standard. Clearly the agent wasn't monitoring the works to see if it was safe for human habitation. I revisited the property again and found works incomplete and parts of the electricity circuit alive and accessible by hand. I made this clear to the agent who called the landlord to ask for the builders telephone number. They were told that the builder did not speak any english so there was no point having it. I said to the agent that if the builder had no english then how did he obtain his British electrical certification - fair question I thought? I was told that it was not there concern but could we pay the deposit and first months rent. Reluctantly we agreed. So day of move in arrives and the property is in the same state. We are now effectively homeless as the tenancy on our other property ends the next day and we have no money to extend. I told the agent we were not willing to sign a contract for a house in that state and that we required our money back straight away so we could sort accommodation out. I was given a flat no and told that it takes 5 -7 working days for them to process the payment. I explained that I had worked in accounts and that was not the case as it can be processed instantly. They then offered 2 to 3 working days. I said no and asked for their accounts telephone number. I spoke with accounts and explained the fact that we were now effectively homeless and without funds could not rent anywhere. We discussed the CHAPS payment system that would pay the money but the accountant said he would need permission of the branch manager. He came back to me a few moments later and said the branch manager would not authorise the payment to us. So off to seek legal advice I go! Under advice I wrote a letter to the branch explaining that if they did not return the money I would be taking legal proceedings against them. I hand delivered the letter to ensure it was not lost. I then went on to Social Media and vented my frustrations and feeling of helplessness that my family were about to be dumped onto the street even though I had funds to rent - although being held by Mann Swanley. I have contacted BBC Watchdog and will be hearing from their researcher soon.
The key thing is that this was all preventable. The warning markers were there and I had brought them to the agents attention and they had not bothered to investigate. The arrogance and dismissal of my request to have my money returned is beyond description. Clearly the only interest of the agent is their slice of the tenant cake.
My venting on Social Media has paid off and we will have money returned first thing in the morning. We can stay in the current property as long as the rent is paid tomorrow morning.
I will still be chasing the agent through the courts to recover the monies I have lost and expenses I have incurred not moving in on the agreed date. I hope that they don't turn up to court or pay the award. Then I will take great delight being at their office when the court bailiffs turn and remove furniture to be sold and watch the smug look of the agents face being wiped off.
I have rented my house out via Jackson-Stops and Staff in Sevenoaks for the last three and a half years. During that time and even though I did not subscribe to a managed service, the level of help and support that I have received from Helen Kessling, Becky Nijhuis and Isabelle Greaves in particular has been superb. Isabelle, Becky and Helen have been friendly and extremely professional on every occasion and I would not hesitate to use the services of Jackson-Stops and Staff again.
We've just bought a property from Jackson Stops and have been very impressed with the service they provided. Everyone at the Sevenoaks office was so professional and helpful - it made the whole experience so much easier! Thank you
We found Kings Sevenoaks very helpful from the start of the process with them. As soon as our property had been valued and the details made available the first viewing was taking place the very next day. All the people we had contact with were always helpful and very friendly helping us through a few difficult moments and we would not hesitate in recommend them.
Many thanks to Chris on the sale of my house, very professionally carried out, the service we got from Chris was exceptional. always available and kept us informed all the way.
We bought a house that was being sold through Fox Estates and were quite impressed with their level of knowledge and customer service. All staff were friendly and courteous and knowledgeable about the house they were selling. They didn't muck around either - they told us that if the vendor agreed our offer they would take the house straight off the market and not accept any more offers, which they did.
Only reason they get 4 stars instead of 5 is because for the last two weeks before completion they wouldn't let us enter the property - apparently they were too busy to attend with us, even when I asked a week in advance and for on a week day! Unfortunately the house was empty, hence the need for them to be there. It meant that our building work was pushed back at least a few weeks as the builder couldn't come in and view the property with us, which was quite annoying as the house was unlivable in.