After getting a few valuations for our property we selected Freeman Forman in Tonbridge as our estate agent. Another agent had offered a lower commission rate but FF provided the best communication by far and instilled the most confidence in us that they could sell our property. We liked that they were a well established estate agent and part of Countrywide. Despite having a bit of a bumpy ride with buyers, FF acted professionally and efficiently throughout. Any query we had was dealt with immediately and they went above and beyond to secure our buyers and see us through to completion. Having experienced a few other Tonbridge based estate agents, I would recommend FF above all others.
45 days ago
Booked in two viewings, had stream of emails confirming them. Called on way to let them know we would be 5 minutes late. Turns out they had booked it on for a week later. No reason why, complaints on phone not dealt with.
Told would come back to us after finding out what happened, heard nothing about this.
Managed to book in an emergency viewing later in the day, they still turned up 15 minutes late.
We were told by the seller that this had also happened before. If you are selling with them good luck. If you are booking viewings with them make sure you pin them down on dates.
Overall a nightmare to deal with.
1025 days ago