The lettings department are completely useless. I've gone in countless times, only once have they ever actually done anything when printing off our contract. Every other time they just brushed us off saying they've tried to contact their head office and sent us on our way. There's no point in having a branch. All they tell you to do is call head office. Yet were paying them a £300+ admin fee. We're doing all the work and paying for the privilege! What a joke!
The staff are often bad mannered, and most of the time don't appear to know what they're doing. They lost documents we've given them previously. Every point of contact has been unprofessional and unpleasant.
Head office is no better. Called them up twice, the first time their system had crashed, so they said they would call back when it was fixed. Days later we call up again and the single contact we were given was not available. Apparently nobody else could take our call. Again we were told we would get a call back...did we...of course not, still waiting on that one.
Moving is a stressful experience and Andrews have made this as difficult as possible. I will never make the mistake of dealing with Andrews for any future moves.
Disgusted that I've had to pay to deal with this company.
Each and every member of the Hamptons Lettings team is super efficient and very approachable making it possible to quickly build a friendly working relationship.
We bought our first buy-to-let investment some five years ago and have relied on their expertise from the very beginning. As a retired couple Marion and I have been happy to to take care of the overall management of the property but have put our trust in our 'friends' at Hamptons to secure the tenant and in that role they have excelled. So it's a big round of applause for Emma, Mark, Fee, Shelly and Harriet.
Hamptons International at Tunbridge were able to let our flat at the asking rent within a few weeks of it being marketed. The process was handled well by the staff and the paperwork very comprehensive and promptly dealt with - conveniently via email to speed everything along. A good service overall.
On behalf of Aimrok Ltd
Freeman Foreman were excellent, they surpassed our expectations on getting viewings both prior to and on the open day, the way they handled all the other viewings and kept us informed through every step of the process. Special mention to Emma Andrews who was excellent - very proactive and helpful. Understanding of the circumstances of the sale was appreciated. I would recommend them to anyone wishing to sell their property in or around T.Wells Thanks Stuart and the Team for all your hard work on our behalf. Doreen, Sally and Clare
Hard to fault the team at Freeman Foreman! Really friendly and helpful from start to finish. Emma, in particular, really went the extra mile to ensure our sale went ahead in a timely manner, despite difficulties with our buyers' solicitor. Very highly recommended!!
We want to say a big thank you to Kim Stephenson and his team for providing us with outstanding service from the moment we first enquired about a property on their books. Always friendly, professional and patient, especially when we asked to see the property several times prior to making an offer. Kim was very attentive and followed up all our questions with the vendor in a thorough and timely manner. We were also very impressed with the service we received from Phil and Helen. They could not have been more helpful or courteous. The icing on the cake came when Phil gave me a bottle of champagne when I went to collect the keys for our new home.
Just bought a house with Sarah, Helen and team and it is the first time we have experienced a pleasant journey with buying a house. The team were very friendly and very accommodating.
Thanks guys and i would defiantly use the the team again.
Ollie and Uma