Had work Christmas lunch here today and it was lovely. The food was great and the staff were friendly and very helpful and attentive. I would highly recommend it.
The level of service in this place is disgraceful. A waitress come over and asked if we were ready to order. We did yes, she then walked away and ignored any attempt to attract her attention. 10 minutes later we were finally able to order, after having to ring them. This will be the last time I eat here.
Always very helpful and quick to sort maintenance problems!
The lettings department are completely useless. I've gone in countless times, only once have they ever actually done anything when printing off our contract. Every other time they just brushed us off saying they've tried to contact their head office and sent us on our way. There's no point in having a branch. All they tell you to do is call head office. Yet were paying them a £300+ admin fee. We're doing all the work and paying for the privilege! What a joke!
The staff are often bad mannered, and most of the time don't appear to know what they're doing. They lost documents we've given them previously. Every point of contact has been unprofessional and unpleasant.
Head office is no better. Called them up twice, the first time their system had crashed, so they said they would call back when it was fixed. Days later we call up again and the single contact we were given was not available. Apparently nobody else could take our call. Again we were told we would get a call back...did we...of course not, still waiting on that one.
Moving is a stressful experience and Andrews have made this as difficult as possible. I will never make the mistake of dealing with Andrews for any future moves.
Disgusted that I've had to pay to deal with this company.
Excellent Customer Service from beginning to end...went with FF on recommendation and would have no hesitation in recommending them. Have used other Estate Agents in the past and not a patch on FF - they seem to go over and above and pulled out all the stops to get my property on the market as I had already made an offer on my now flat and even when my original sale fell through they contacted me straight away and we were quickly back on track. And unlike other Estate Agents do not have the usual Sales talk...just get on and do the job and are upfront and honest...very easy to talk to and friendly...treat you how you would want...and don't stick themselves on a pedestal or give you a lot of flannel like I've experienced before. Can't fault them.
The worst estate agent I have ever dealt with, very poor customer service, I had put an offer on a property which I liked and they told me that they would get back to me on the day that I had put the offer. However, they didn't get back to me for a week and I was very disappointed with their appalling customer service. I tried to phone them numerous times but I was getting conflicting messages from lots of members of staff and I was confused to which one was true. When the right member of staff got back to me he told me to wait for longer since someone else was interested in the house and they were hoping the person would perhaps offer more money. He had told me he would get back to me after the weekend so the owner could think about it, however, when it was Monday, they told me that the owner had not got back to them and they were still waiting for a response. Also, they told me that on Wednesday they had a viewing booked for someone else so I had to wait for even longer. After that, they didn't get back to me at all and I didn't hear anything from them until I took matters into my own hands and phoned them up to ask them if they were going to accept my offer but got a response saying that they had already sold the house to someone else and they had already instructed a solicitor. Appalling. Absolutely Appalling. I would of thought as a standard procedure that they would have sent me a formal letter telling me but I didn't receive anything in writing but just a curt conversation on the phone. i shall never buy a house through Freeman Forman Tunbridge Wells ever again and I strongly suggest that no one uses this as it is a rip off and they have appalling customer service.
With the combined assistance of both Jade Kent and Louise Minifie a suitable tenant was found for our Flat in Tunbridge Wells in what is currently quite a slow market. Communication was good and the transaction was smooth. They have now also found another suitable tenant for another property with the same good service received on the first transaction. We can highly recommend Savills. Thanks Ladies. Zoe and Dom
Great staff helped me move and so friendly and professional.
Bracketts are consummate professionals and I must say, in 15 years of being a landlord and developer, I cannot fault them. Their Lettings Team, especially, are polite, professional and very hard working; they filled my last two properties within a week of them going on the market and nothing is too much for them.
I am extremely disappointed in the way I was treated by Bracketts staff. I was told they would get back to me twice with no response and had to visit office in person before getting any assistance. Becky was abrasive, rude and treated me as if I was beneath her. I had a query on a property for rent specific to the landlord. Becky said she was the one to make the decisions and it was clear she had no intention of contacting the landlord about my query. When collecting my contact details I corrected her on my email address she'd written incorrectly to which she replied, "I'll remember."