Amazing service . Andrea was very professional and helped me throughout my move
I did not even want to give one star..I would stay well clear of Bridgfords in Washington. The staff are useless and really do not help. We moved out of a property and we waited 2 month for our deposit back. I really would not recommend this agency!! With this agency you constantly bang your head off the wall.
Great company and easy to work with. very professional
Avoid as a landlord. The branch manager has sent me the most obnoxious, rude and inaccurate emails I have ever received in my life from any 'professional company'. He has twice mis-read emails sent to him and his responses are utterly appalling. I have bought and sold houses for 30 years and never come across such rude and disrespectful replies to requests for information re my contract, tenants deposit, return of keys, outstanding rent etc. Even when I have explained and re-explained the issues he has resorted to asking "why are we communicating". He wonders why I am taking the matter further. I have terminated my contract with immediate effect. He wonders why I am annoyed when his software has a "hitch" and over pays me and then under pays me without explanation or apology and then implies I attempted to conceal the over payment when I was not even aware of it. Accusing me of arguments with tenants, there are none, "which he will not be dragged into". Blaming poor service on his predecessor, missed or overdue inspections. I regret not terminating my contract sooner. I would not recommend to anyone. It's a pity there is not a minus rating available but I have had to award one star to get my review posted but this is the only reason.
Unit K1, The Galleries,, Washington, Tyne and Wear
Professional, friendly staff. They made moving to our new home a pleasurable experience.
My nephew rented a private property from these agents and on testing the smoke alarms found that upstairs one was not working.Was about to report to agents when neighbour ,who is electrically qualified, offered to have quick look, Found only to be broken wire , which was quickly repaired, tried and tested OK.
The point is that , it is law that agents ensure that smoke alarms are fitted and working prior to handing keys to a new tenant, which was clearly not done in this case.
This was a few months ago, but it has preyed on my mind and thought it nesessary to highlight the problem,so that no other tenants are put at risk by checks no being carried out.
We would highly recommend Riverside. They managed a rental property we had and also sold a property for us. We always found them to be very professional, friendly and polite. Any problems were dealt with swiftly. They were very supportive from start to finish until the property was sold. Will definitely use again.
I strongly recommend you avoid this company, in my opinion there business practise is very bad. We thought the house was quite nice and in a decent area when we moved in but the list of problems soon began to mount: Most of the doors did not shut properly; the back door did not actually have a lock, we tried a key and were met with wood the conservatory (apart from stinking of animals) electrics did not work; some light fittings hit the doors so we could not attach bulbs incase they shattered on our young child; some of the lights simply did not work; the gardens were in a very untidy condition, and wooden decking smelt like animal waste; and the plumbing well the less said about that the better, we had one flood due to a burst pipe and many other issues, turn one tap on another tap would burst out with water at full pressure! We notified the landlord (Stephanie) about these issues and none of them (apart from the flood) were addressed, so we decided to find another property to rent.
When we informed the landlord we were unsatisfied she wanted us out very quickly which we arranged (despite paying for the full months rent) and then again asked us to hand the keys in about 5 days earlier than we agreed which stupidly we obliged to. This meant we missed the bin day so there was a small amount of rubbish left tidily outside (an office chair and a small child's bedside cabinet. The toilet seat was loose, so we bought a new bracket but I was unable to fit it before the keys got handed in, so I posted it through the letterbox. A couple of minor marks on the stairs of when we moved and the fake wood side of a kitchen bench had snapped on the corner that stuck out about an inch from the cabinet. Consequently, the landlord has kept the entire £595 deposit, which we have heard after speaking to other people has happened before. The annoying thing is we left over £1,000 of brand new blinds and a £500 carpet, we were good tenants who always paid rent on time, were no bother and were happy to leave the above as they were of no use to us.
To me Riverside Residential Property Service are sneaky con artists who are unlawful. If the tenancy had been in my name I would have already proceeded with litigation. Hopefully you will take my words of advice and avoid this company!