Very professional, efficient and the best service I have received from a letting agency
The worst estate agent you could possibly use, from the start the lies started, Will an employee subsequently sacked showed us round and promised so many things about the property. Gas fire everything working etc etc all lies, the fire didn't work there were so many faults... Each of which when we complained about we were told they wouldn't fix, we got bored in the end and stopped complaining. The manager Katie stepped in at one point and said she would have a full investigation into what happened and write back to us. I chased this 3 times and was told sorry she has been busy it was coming, it never came... She ended up being rude and hard to deal with, made us feel very insecure about the whole situation. The worst of it all was that we told them we were looking for a place for a nice amount of time like two years at least and they showed us this property, they never once mentioned it was down for redevelopment and planning permission had been applied for and we would have to leave, just more lies and cheating. Never use these guys they charge a huge premium and have incompetent and rude staff.
I have had a fantastic experience dealing with mf&co. I had to move out of my previous residence very quickly for personal reasons. I viewed the property to let Tuesday, Lewis was extremely efficient and on Saturday I moved in. His amiability and professionalism has made the move a pleasure rather than a chore. Now I can relax in my lovely new home. Thank you!
Friendly staff, professional agents who really know how to provide a great customer service. Dealt twice with them, 10/10 each time. Special thanks to Evie who helped us through the full letting process.
Review as a tenant and based on ending a tenancy. Start of my tenancy was with a different letting agents which was then switched to Curchods mid tenancy.
Please note I tried to be as helpful and courteous of a tenant as possible, happily let them take photos and measurements for advertising. Always left the property clean and tidy. Even left the property to allow for viewings whenever they wanted, as I knew staying in the property can sometimes be awkward. Even helped explain certain aspects of the property.
Hoped to be treated in a similar way at end of my tenancy. Unfortunately not. Was charged an extortionate rate for minor things.
-Was charged for cleaning, which is fair if it was needed, but when I asked for a receipt, they could not provide one because they didn't actually get a cleaner in. Was told the charge was for "compensation". Note we actually had the property professionally cleaned.
-Was also charged for damages. Which I considered fair wear and tear, 1 was a low level scuff mark, barely visible, no wall or paint damage but was 8+cm long and 2 small stain lines on a window sill, 0.5-1cm in length and no more than 2mm in width. Again they didn't actually carry out any work/repairs, so clearly wasn't a big deal. Just charged me for "compensation".
Tried to briefly challenge, they couldn't care less and fobbed me off. I didn't want a long drawn out process to dispute further, just took the hit.
I had left properties in much worse states in the past and got all my deposit back. They clearly just want to try and keep as much of your deposit as possible.
Been renting 10+ years and this is of course my own personal experience. If you disagree with my opinion then please disregard this review.
We have nothing but praise for the Weybridge office of John D Wood. Chris, Adrian & Tom were always positive, friendly and helpful. We were kept up to date at all times and they successfully negotiated a sale and purchase for us. We would have no hesitation in recommending them to others.
I would advise anyone to avoid renting through John D Wood. Our agent, James did not represent our needs and on numerous occasions went against our wishes which eventually culminated with him raising our rent to more than we had already agreed with the landlord.
JDW continued to show people around our flat after we'd made an offer and paid for referencing, entertaining another higher offer forcing us to up our asking price after all other estate agents had removed the flat from the market.
We were manipulated and essentially blackmailed into paying above what had been agreed and threatened we'd lose out and lose our referencing fee if we did not act in a short space of time.
Estate agents are abysmal at the best of times but JDW are particularly untrustworthy, money grabbing, capricious, crooks.
I would like to thank Tierney and Claudia and the Jackson Stops team for they support, managing all in a highly professional manner. All went smoothly and I would definitely recommend Jackson-Stops.
wish had the option to give a minus rating. Vacated the property and completed all contractual obligations however still waiting for the security deposit to be released after almost a month. Staff is passing this on to landlord with no initiative to resolve the situation. STAY CLEAR OF JACKSON STOPS AND STAFF!!!!
My property manager Katy, has been Absolutely amazing. Always quick to respond, very supportive and pro active whatever the issue. The whole team are very easy to talk and efficient.
Poor, rented a property, which we gave back in better condition than when we took the lease up. Check out report came back with nothing negative. Leaders Weybridge Client (Landlord), refusing to communicate and give money back or even the dispute amount. Been 6 weeks since we left the property and still don't know what we are disputing with the TDS.
It is clear the landlord is not a trustworthy individual, and would advise Leaders to screen their clients better.