Used Borron Shaw 3 times in the past 3 years (sold 2 , purchased 1) Each time the experience was made so much easier by their professional and helpful staff. Communication was excellent at all times despite my difficult and sometimes unreasonable demands nothing was too much trouble.
This is the second time I've had bad experience with this estate agents and left me feeling a victim I feel they are bent and will never buy off them again. I put a offer on a house the first time n every house I wanted buy it was sealed bids and there was property's I couldn't get to see that I felt they was holding for builders and this time round I put a offer on a house it gets excepted and I pay for searches and it gets sold behind my back to some 1 else and I found out by email. I will never to the day I die buy or sell to them.
Excellent service from start to finish. Immediate response from the staff and quick to set up viewings. Can’t thank the staff enough for the professional and excellent service they have provided for me.
Would recommend Sapphire Homes to anyone who is looking for a property.
Do not waste your time
On a number of occasions I have contacted the office to express my interest in property that is on your files. There have been times when I was told that they would get back to me, but mostly the staff have ignored me, even when the property in question has been taken off the market.
I am still looking for a property but this office is now on my ignore list – I will find somewhere with a company that gives me some respect.
I would like to say a big thanks and ???? to team Alan Batt in helping me reach one of my dreams, they have been very nice,friendly and helpful and communicated very well with me, this is what I would look for if i sold my house credit to your team thanks again Mr Evans ????.
Carolyn Beard is obviously a serial letting agent reviewer, as she appears all over the show and never has anything pleasant to contribute. She obviously has plenty of vitrol to go around.
Our house sold in a couple of days thanks to MHL thank to all the team for the help and support :)
Was really upset with this company... was a pleasant experience at first.... called up arranged the veiwing and the young lady was lovely. Accept they didn't try and help with viewing times.. it was their times or no times. At the viewing the young lady was late but expected as the traffic was bad... and the office called to warn me she would be late! BUT was lied too at the viewing with them telling me and offer had been put forward on the property BUT they are awaiting to see if someone better came along....I got a call the next day asking if I wanted to go ahead etc... I said yes but had some things I wanted changing etc.... they said they would get back to me.... they did and left a voicemail asking me to call back... I did and WOW was not happy with the service... seemed to go from a 4 out of 5 service to a 0.5 out of 5!!! I was extremely annoyed so I left a 1 star feedback on facebook... to review their service... then I got a comment back saying please call to speak to the manager etc... THEN to my disgust the office manager, lady from the phone, mortage broker and the lady who i viewed the house with all left FAKE five star reviews trying to mask the bad review... so the page went from a page with 1 review to 5 reviews in 10 seconds... ANOTHER sign of a dishonest business practice... this facebook page has now been deleted... as they couldn't delete my review or my comment asking why all staff are fakely reviewing the service.
HOWEVER since then I have spoke to the office manager and expressed my concerns... NO real apologie but I didn't expect one!
I also didn't like the fact my personal details where used by a member of staff to contact me about my comments... when my details where only provided for business purposes only... which is breaking the Data Protect Act!
I my self am head of customer service for a large company and appreciate bad reviews and customers feedback and would never expect this from any of my teams! And would never provide this service to a customer to any customer whether buying or not. It's a shame as the company have really left me with a really bad impression.