I have used Borron Shaw to let out my house. This is the first time I have let a property, Borron Shaw gave me all of the information I needed and have been great throughout. They sourced me good quality tenants and have been great communicators. I would definitely recommend to any landlords or tenants.
After viewing property on Thursday I have made a cash offer to buy it on Friday morning. Today is Tuesday and still no confirmation if it was accepted /rejected. No contact at all. I won't be dealing with them anymore that is for sure.
We decided to go with the fixed price option to sell the property, however nerviously? We shouldn't have worried. We have received first class service throughout the process. From hosting viewings to timely & constructive feedback. We would not have a problem recommending MHL to anyone.
Was really upset with this company... was a pleasant experience at first.... called up arranged the veiwing and the young lady was lovely. Accept they didn't try and help with viewing times.. it was their times or no times. At the viewing the young lady was late but expected as the traffic was bad... and the office called to warn me she would be late! BUT was lied too at the viewing with them telling me and offer had been put forward on the property BUT they are awaiting to see if someone better came along....I got a call the next day asking if I wanted to go ahead etc... I said yes but had some things I wanted changing etc.... they said they would get back to me.... they did and left a voicemail asking me to call back... I did and WOW was not happy with the service... seemed to go from a 4 out of 5 service to a 0.5 out of 5!!! I was extremely annoyed so I left a 1 star feedback on facebook... to review their service... then I got a comment back saying please call to speak to the manager etc... THEN to my disgust the office manager, lady from the phone, mortage broker and the lady who i viewed the house with all left FAKE five star reviews trying to mask the bad review... so the page went from a page with 1 review to 5 reviews in 10 seconds... ANOTHER sign of a dishonest business practice... this facebook page has now been deleted... as they couldn't delete my review or my comment asking why all staff are fakely reviewing the service.
HOWEVER since then I have spoke to the office manager and expressed my concerns... NO real apologie but I didn't expect one!
I also didn't like the fact my personal details where used by a member of staff to contact me about my comments... when my details where only provided for business purposes only... which is breaking the Data Protect Act!
I my self am head of customer service for a large company and appreciate bad reviews and customers feedback and would never expect this from any of my teams! And would never provide this service to a customer to any customer whether buying or not. It's a shame as the company have really left me with a really bad impression.
Fantastic service, our Solicitors were a waste of space, thankfully Regal stepped in and did their job for them and saved the day! Can’t speak highly enough of them.
Poor service for buyers. Lack of communication through Regal Estate on behalf of Seller & Buyer almost resulted in a lost purchase. Despite frequent requests for information regarding completion timings, locations non were provided or indicated. Even now the completion is far from complete as property deeds are not yet provided. The property was even vacated with the front door key being left on the mat behind the front door posted through the letter box, not a very good practice with regards to security of a property. Not quite the service you would expect.