Really pleased with the professional and proactive way in which Borron Shaw dealt with my mum's recent house sale. All the sales team worked really hard to make sure everything went as smoothly as possible. Would definitely use them again in future.
After viewing property on Thursday I have made a cash offer to buy it on Friday morning. Today is Tuesday and still no confirmation if it was accepted /rejected. No contact at all. I won't be dealing with them anymore that is for sure.
As previous reviews have stated, this agency does not return calls to prospective tenants. I called about a property on a Saturday and was told I would receive a call back that day. I did receive this call back, but they advised me it would be Monday before they could organise a viewing. Two weeks have passed and I haven't heard anything. This should put both landlords and tenants off, landlords are missing out on potential tenants and, as a current tenant with another agency, I know that reliability with the agent is very important. I've seen in previous reviews that this company denies knowledge of people who leave reviews such as this, but I can happily provide screenshots of the outgoing/incoming call details.
Excellent agent for both sales and lettings. Very experienced and professional staff. They really try to offer a unique personal service to all their clients. I would definitely recommend these to anyone looking to buy or sell in the Wigan area.
Carolyn Beard is obviously a serial letting agent reviewer, as she appears all over the show and never has anything pleasant to contribute. She obviously has plenty of vitrol to go around.
We recently used MHL to buy a house. They have been really helpful throughout the whole process, nothing was too much for them. Really nice and easy to communicate with. I would definitely recommend.
Was really upset with this company... was a pleasant experience at first.... called up arranged the veiwing and the young lady was lovely. Accept they didn't try and help with viewing times.. it was their times or no times. At the viewing the young lady was late but expected as the traffic was bad... and the office called to warn me she would be late! BUT was lied too at the viewing with them telling me and offer had been put forward on the property BUT they are awaiting to see if someone better came along....I got a call the next day asking if I wanted to go ahead etc... I said yes but had some things I wanted changing etc.... they said they would get back to me.... they did and left a voicemail asking me to call back... I did and WOW was not happy with the service... seemed to go from a 4 out of 5 service to a 0.5 out of 5!!! I was extremely annoyed so I left a 1 star feedback on facebook... to review their service... then I got a comment back saying please call to speak to the manager etc... THEN to my disgust the office manager, lady from the phone, mortage broker and the lady who i viewed the house with all left FAKE five star reviews trying to mask the bad review... so the page went from a page with 1 review to 5 reviews in 10 seconds... ANOTHER sign of a dishonest business practice... this facebook page has now been deleted... as they couldn't delete my review or my comment asking why all staff are fakely reviewing the service.
HOWEVER since then I have spoke to the office manager and expressed my concerns... NO real apologie but I didn't expect one!
I also didn't like the fact my personal details where used by a member of staff to contact me about my comments... when my details where only provided for business purposes only... which is breaking the Data Protect Act!
I my self am head of customer service for a large company and appreciate bad reviews and customers feedback and would never expect this from any of my teams! And would never provide this service to a customer to any customer whether buying or not. It's a shame as the company have really left me with a really bad impression.