The letting gentleman Alan was on time and very welcoming. His calm personae made the atmosphere very conductive and relaxing. He was easy to talk to, empathetic and informative, his answers to my questions helped expel every concerns I had. Every other step (by his colleagues at the office) i.e phone calls for further information, to signing of the agreement was swift and handled professionally.
42 days ago
Expected a lot more from such a well established agents such as Reeds Rains. Instead we were subjected to our emails and requests being ignored, very poor communication (weeks without response) and no actions being taken on outstanding issues of the property (unresolved literally for months).despite regular prompting. When these were raised directly over the phone or face-to-face, they gave useless and unclear answers. We had to pay out of our own pockets just to resolve some of the issues, and were not reimbursed despite asking for it on several occasions.
Always very quick to blame the landlords, describing how it is hard to get in touch with them. As a letting agent (the very meaning of which is a representative or spokesperson for BOTH the tenant and landlord), it is your job to sort out such issues, and not give up just because the landlord doesn't answer their phone.
The contract, which covered everything, was written vaguely enough so that Reeds Rains could not be held accountable, despite not providing the service that was promised, leaving you powerless and helpless in the place that is supposed to be your home.
We have rented from four other agents in the past, and this is by far the worst experience we have ever had.
1637 days ago