Bairstow Eves - Beeston

Nottingham

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I recently bought a property from Bairstoweve Beeston. Their sales agent Dee Lake is a professional and good sales agent. She did everything possible to make sure both the buyer and the seller of the property are happy. So I will recommend her to anyone who wants to sale or buy a property. She did a fantastic job for me.

We worked with Dee for over a year with a particularly difficult and stressful house sale (Nothing to do with Bairstow Eves.) Dee did absolutely everything she could to move the sale forward at every step. She kept us up to date and informed throughout the process and we always felt she was on the case. She has a professional yet personal approach. Finally, Dee has a fantastic sense of humour which I came to rely on and look forward to. Thank you Dee and the team at Bairstow for everything you did!

A very positive and professional experience. Gemma was absolutely fantastic from start to finish. Excellent communication with email or telephone, answering all our questions. Offered very sound advice when we needed it. Would fully recommend. Thank you Gemma for everything

First time I had let the house .
Couldn’t have gone any smoother thanks to Mellissa ,Abbie and the team .
Nothing too much trouble and a very professional approach to all aspects.
Cheers Guys - can’t commend you highly enough !

So far so good. We have a buyer and hopefully this will lead to a completion. The estate agents have been very responsive and keen to progress things. This has, I am sure, led to us having the current buyer.

I had a bit of a nightmare with my experience of selling my flat, I chose a fairly new and inexpensive company first and I wish I had just used Bairstowe from the start. Dee and Claire worked tirelessly to get everything sorted and I'm very grateful for all their work. Would recommend highly and use again in the future.

Excellent service .
Always difficult to deal with renting process when not living nearby !!!
House let on the day advertised .
Very professional service - nothing too much trouble for Mellissa and the team .
Cannot commend highly enough .

Contacted them few days ago to view a property advertised for sale in their website. They replied that particular property is sold, then started selling me the mortgage by convincing me to speak to their mortgage advisor. I received phone calls few times for mortgage advice but never for any property viewing. I don't understand why I need a mortgage without finding a house to buy. The irony is that the house I requested to view is still in their website for sale, I do not understand the strategy behind this!

The agents at Bairstow Eves Beeston have been great at helping us find our new home. A special thanks to Callum who has been very responsive and supportive during the whole process especially the referencing due to our particular situation. And Melissa for organizing the visits and being helpful with our many questions. The company has also some great tools in place to set up utilities/insurance at a bargain price. I recommend.

Received great customer service from Dee and Gemma in the purchase of our new home.  Despite facing difficulties up until completion, they were both absolutely fantastic at keeping us informed at every step and did everything possible to move things along as quickly as possible.  Thank you!

I have dealt with many estate agents myself but Dee Lake at Bairstow Eves in Beeston is by far the best!! I cannot recommend her enough! She has been a pleasure to work with and without her hard work we probably couldn't have bought our dream home! Dee, your hard work is very much appreciated - we will never forget what you've done for us and will always be grateful to you. I would highly recommend Dee and the entire team at Bairstow Eves in Beeston to anyone - buying or selling! 5 stars is not enough!

The staff were very helpful and friendly.  From putting the property on the market, the staff were in constant contact and kept chasing the purchasers solicitors for us as it would have taken forever.  Would recommend this branch.  The two ladies we had most dealings with were outstanding.  Thanking you all.

Fantastic experience renting our first property together with these guys. Special thanks to Callum Polak who was really friendly, helpful and constantly in touch with us to ensure that the process went smoothly and make sure that we moved in with no issues!

When buying my house I have had an excellent response from first enquiry to completion.
Dee Lake, Gemma and Matt.
Chris Dudson

Mellissa Carrington was great in every aspect of our application process, from start to finish. Mellissa was very quick at sorting out our application and getting the paperwork through. We were very happy with how thoroughly she did the inventory and how she got all our requests to the landlord for the house sorted. And, most importantly, she was always very kind and funny. We all thank Mellissa for making our lives easy moving into our new house!

This was such a professional experience particularly with the added Covid problems  that needed to be dealt with.  Particular thanks to Mellissa who did a great job in keeping us up to date with everything, I understand we were her very first clients, it looks to me like she's going to be a great asset to the company, thanks Mellisssa.

Dee Lake was absolutely brilliant throughout our purchase. This was our first property purchase and she was responsive, understanding and friendly during every interaction. Despite being incredibly busy, she always found time to explain things or deal with our (many) questions. A great advert for Bairstow Eves.

Beeston Bairstowe Eves helped us buy our house a few years ago, and then recently sold it for us. Their enthusiasm and knowledge kept us feeling like we were in good hands. Both the sale and purchase went through without a hitch, thank you!

The team at Bairstow Eves were incredibly helpful with helping myself and my former partner sell our jointly owned property. After a slow start with viewings once they were informed of the difficulties faced with the house they were incredibly accommodating of the difficult circumstances and were keen to help at every stage throughout. Understandably things became difficult when coronavirus hit and lockdown began, but as soon as staff returned from furlough they were relentless in ensuring our sale was completed. Dee Lake and Gemma Case in particular provided fantastic support, especially towards the last few weeks as we were nearing completion.

My partner and I decided to go for a rental property recently and came across a lovely house in Wollaton advertised through Bairstow Eves Beeston. From the initial enquiry to finally getting settled in our new property, Jayne and Skyler have been absolutely brilliant at getting things sorted quickly and with minimal fuss. Would definitely recommend.

This was our first experience of renting a property and I’m so pleased that we chose Bairstow Eves. Jayne was extremely friendly and made the whole process easy, always taking time to talk to us and explain everything along the way. I would 100% recommend. Thank you.

I have to say, I've been incredibly impressed with Bairstow Eves in Beeston. We put our house on the market and within 2 weeks we had over 10 viewings and 3 offers on the house. They have been proactive in marketing our property, getting the right people out to see it and maintaining communication with us throughout. We will definitely use them again in the future and highly recommend them!

From start to finish, Dee kept me updated on the progress and proactively chased solicitors for updates! Helped kept my sanity in a trying process! Would recommend A*

Bairstow Eves Beeston did a fantastic job identifying properties within our criteria and always listened to our feedback to hone the search whilst alerting us to opportunities outside our core search area. Whilst we ultimately bought through another agent I happily recommend Dee and the team to any potential house hunters.

We've been looking to rent in Beeston for 2 months now and were really struggling until we came into Bairstow Eves. Jayne was absolutely amazing and we managed to find a property that fitted what we were looking for. We viewed it and applied that day. She's been so helpful during our application process and on the lead up to us moving in, plus she's just a lovely and bright person who has made the whole process really easy and dare I say, enjoyable!

Thanks to Jayne and everybody at Bairstow Eves for helping us.

I recently bought a house sold through Bairstow Eves.
The good: the team were happy to pass on all questions from me or the seller, even when they thought they were odd questions. This improved communication. The team were polite and friendly, and kept the sale progressing. They chased both me and the seller, which was really helpful when some paperwork got held up. I appreciated their knowledge of the process, and their understanding of the local market. And I love my new house. 
The not so good: The first viewing I booked, I was emailed a different time to the one the team had written down, and it was very politely said that this was my fault. However, they did book me onto the next viewing. It feels like the team is quite stretched at times and could do with more people. There was quite a hard sell approach to viewings, and I felt pressurised at times to view properties I wasn't interested in. 
Summary: If I was buying again, I would feel quite positive about buying a house sold through this office.

Great experience with Bairstowe Eves. Dee and Dan were great and managed to sell our property quickly and efficiently. Would highly reccomend.

Great service, been on with another agent for quite awhile no sale, but Bairstow eves came along and did exactly what they would do and got the house sold in a short space of time, I would recommend there services.

Will highly recommend. Even though I didn’t manage to find my property with Bairstow Eves, I just wanted to mention the excellent service provided by Dee. She goes the extra mile and add that missing personal touch which I haven’t seen in a lot of the other agencies that I dealt with. Thank you Dee for all your help, you are an absolute star.

Highly recommend Bairstow Eves. Dee in particular has been fantastic and I finally moved today. Also Countrywide solicitors have been very efficient throughout and enabled a smooth exchange.

Dee and the team were super helpful and sold my property quickly without any issues.

Shocking company had to call 3 times to arrange a viewing. Then email to get confirmation of booking text to me. Only to go on the day waste fuel for estate agent not to turn up for viewing. So went to the store to be told property had gone. But no one bothered to contact us and cancel viewing. Extremely poor customer service won't be recommending Bairstow Eves Beeston.

Gemma and Aimee and the rest of the team based at Bairstow Eve Beeston made our home purchase as easy as could be! They answered every query, no matter how silly they were! It was a pleasure! Thank you!

Thank you Dee and the team at Bairstowe Eves for all your help. I would highly recommend this agency.

Thank you Dee and the team at Bairstowe Eves for keeping me informed during the sale of my late parents’ property. It has been a very difficult and emotional time for my family and I and Dee in particular has been most helpful and understanding. 
The whole team has been friendly and professional and always ready to help with any questions I raised during the sale. 
I wouldn’t hesitate to instruct Bairstowe Eves in the future.
Many thanks ????

The rentals team at Bairstow Eves Beeston made our first house move easy and stress free. A big thank you to Jayne and Skyler for their friendly and professional service, prompt responses and continual support throughout the entire process. 

I would recommend this team to anyone looking to rent in the area.

Thanks so much for all your help guys with our move. Thanks to Dee who helped us get our dream house she was amazing from beg to end. Highly recommended. Xx

In all my years of renting, I have never encountered incompetence such as this.

EDIT: Paid initial deposit money 3 weeks ago, landlord pulled out the same week, we're meant to have a full refund... still waiting. Completely discussing behaviour - contacted the Property Ombudsman to investigate.

Good service and very informative kept me posted with everything special thank you to Dee at the Beeston Nottingham office would definitely  recommend you

I am very happy with Bairstow Eves. They were very helpful since the beginning. Gemma Case contacted me when I showed my interest and after a few words she knew exactly what to offer me. We found the perfect place right away. In the process, she has been very supportive and helpful, and always available by phone or email. Now, I am very happy in my new place. Thanks, Gemma!

Bairstow Eves Beeston. What a place to be. Jane - a delightful woman. Dan - swish new hair cut, very nice. But then there is Ryan. Oh Ryan, the man, the myth, the legend. A name that will be sung through the ages and echo in the halls of Valhalla, for he will surely share a drink with the gods as reward for such stupendous customer service. Have you ever seen Ryan and Odin in the same room? I thought not.. Such is the legacy of greatness that pours through his veins. We salute you Ryan. May you live long in the halls of the gods and drink heavily of their mead.

A really helpful and professional service, always kept fully informed and nothing was ever a problem --  I would not go anywhere else.

*Sold within 10 days
,*Excellent communications, especially from Dan and Gemma
* Efficient 
* Friendly

Bairstow Eves have been fantastic in helping me try to find my first home. In particular Dee has been such a great support. She really took the time to get to know me and understand what I was looking for. She is great at keeping in regular touch and contacts me as soon as new properties come on she thinks I would like. She has also been very patience with me as I have been quite picky! A great experience especially for a first time buyer.

Dee was very positive and professional, just what you need when buying your first home. Nothing was ever too much trouble and her patience with explaining all the ins and outs of the property market was greatly appreciated

Thank you to Dee and  colleagues for the efficient and friendly service we have recieved during the sale of our property.We encountered brilliant communication and much support, especially through some most frustrating times dealing with the solicitors. I recommend this team to everyone and would not hesitate to use them again.

Thank you! We had a really positive experience with Bairstow Eves - we rented a property through them first and when we had issues with heating etc they were always sorted promptly. The ladies we dealt with at the office were really helpful, friendly and down to earth - we mainly dealt with Natalie Yates and Jayne Brierley - both really helpful - thank you. 
We then purchased a property and largely dealt with Ryan Roberts who was really helpful and polite and regularly kept in touch with us to let us know what was going on. He worked really hard to help us out and deal with a situation that could be difficult at times professionally and efficiently. Thank you!

Zero stars. Gazumbing and under the table deals. 
Worst agency, if you are a serious home buyer be careful to waste your time, they let us down. DISHOUNEST UNPROFESSIONAL FOXY

I cannot recommend this agency. They are not proffesional and dont know what they are doing most of the time.Things they say are incorrect a lot. They forgot to inform us of a higher offer on a house and led us on, thinking that our offer is accepted. Meanwhile, they sold it to other people and we had no chance of buying the property. We lost more than 3weeks....Worse agency Ive ever experienced!!!

I am very disappointed and would absolutely not recommend this agency. They don't know what letters they are sending out. They sent one accepting our offer on a house, later on they claimed they didn't even know they sent this and sold the house to someone else. It's a ridiculous agency with ridiculous agents. Never again.

Poor service. Not thorough in their work and difficiult to contact when requirung service.

Completely unprofessional & I would never use them ever again.  Please try to never use these fools.

The worst agency ever! They mislead us and then let us down. Now they are telling us that my problem is not their business. They do not answer my and Citizens emails. When I went into the office and wanted to talk with the agent she simply walked out of the office and left me there. This is how they serve us, customers. Do not recommend them at all!

it's been the first time that i tried to rent a house with bairstoweves and i think i will never try again because the behavior it has been bad and not correct with me and my girlfriend we did an application for a property 2 days after  they have pubblisched on the website and we were waiting for 2 weeks while we called many times especially the first week for any information about but everytime they said the house was still visiting even if  we did already the application  and at second  week where they didn't let us know anything about we went to the agency and they said the house was already taken without tell that to us if we weren't go there we could never going to know that we lost that application

This is a copy of a recent email I sent with regards to my treatment from this estate agents:

I have been extremely disappointed with the service I have received whilst renting under Bairstow Eves, and I will list my causes for complaint in full. 

- A Total failure to fix a major issue (The house's boiler working only intermittently), originally reported November last year which culminated in multiple Electricians and Plumbers visiting the property and completely failing to solve the issue. - Obviously this fault is complex, but it is absurd that ANY issue relating to the heating of a property should go unsolved for over six months. 

-Multiple issues unresolved when we moved into the property. As well as agreements made at the time of contract signing being ignored (The house was agreed to be rented unfurnished, but still contained furniture when we moved in, when phoning the response we received was a verbal shrug and the suggestion that we move the furniture into the garage which obviously rendered the garage unsuitable for parking).

- A Distinct and pronounced lack of communication within Bairstow Eves, the primary example for this is the online reporting system (in general an excellent idea) wherein you were asked to give a full description of the issues and photographs to assist whomever got sent to the property. To the best of my knowledge none of that information ever reached the plumbers and electricians who visited, with each only knowing the vaguest outlines of the problems at hand and knowing nothing of the details and pictures sent through the system. 
       - An additional example of the lack of communication would be our contact preference which were initially requested as Sammi being the primary contact and me the secondary with calls between the hours of 8-4 being impossible for Sammi and 9-5 for myself. Phone calls were almost always made during these hours.

- A shocking lack of organisation within the Beeton office itself, including staff having no idea who was dealing with our house and culminating in the office "misplacing" their set of the house keys and requesting that we lend them one of our sets. 

In conclusion I am spectacularly unimpressed with the service, and it is a Major reason we have not renewed the let for this property, baseline incompetence is one thing but spending five months to not fix a major fault is something else entirely. I will never be letting with Bairstow Eves again and will advice anyone I know to steer clear of them in the same way I would advise someone not to drink a litre of battery acid.

I rented a flat through Bairstow Eves thinking it was a good trustworthy company to take out a lease with. 
It was one on the most horrendous experiences I've had, there was only one built in heater in the 2 bedroom flat, it broke in November so I phoned them up and explained, I was told there was 2 oil heaters so there's ample heating, it was terribly cold throughout the winter and it made myself and my daughter ill. I decided to leave the flat straight away so I handed my notice in. Upon leaving they wouldn't make a convenient appointment to hand the keys over so I had to leave the keys at the property and allow them the check it out themselves knowing the property was in a perfectly clean condition with no damages made by myself. Well the email I got from then was a shock to say the least, they accused me of painting ceilings, stealing cables. Changing tiles and leaving the place in a dirty condition with paint splats. It's was totally ludicrous that they think or even suggest a single mother that works full time would do any of this in 6 short months. It took me 3 weeks to get my full deposits returned to me and long painful phone calls from me and a huge amount of stress. The staff are the rudest people I have ever had to encounter with an 'I don't care attitude'. 
I strongly suggest to anyone that wants to rent a property to stay well away from Bairstow Eves, it's not worth the stress and the upset having to deal with their bad customer service and made up lies.  

Shockingly incompitent.
Malicious, but amoungst other things failed to repair a boiler I've four months and LOST their set of keys to our house.
Additionally, the house was in a horrifying unclean state when we moved in.

The renting experience was not too bad but I'm really disappointed with the way they are dealing with us after we leave a rented house.
Waiting for 3 months to receive my deposit. We received the house with a really poor cleaning condition. The oven was completely disgusting and I spent 2 days cleaning it to feel comfortable cooking on it. It was in such bad condition that it will never look good again (some parts were melted). We left the house in much better condition than it was. They tried to take part of the deposit for oven cleaning and for a reference that no one really knows to explain me where it comes from. Since 2 months  ago they asked me to wait 48h to sort everything or to wait 10 working days to have the deposit and nothing happened. In the last few contact attempts I did not have any feedback or explanation about the delay. Even after the landlord agreed with the full deposit devolution I'm still waiting without any answer. Really bad communication between their services and Countrywide property management (I received a document saying that "no cleaning is needed" and "nothing is in worst condition than before"). 
My last e-mail to Bairstow Eves was saying further actions it will be taken against them. Once again a final answer will be appreciated. I'm already having some legal advice to report this situation because I dont have any other choice and I dont have any idea what is happening.

The 5*s are for Abbie Whitehead who was really helpful in the otherwise very stressful process of renting a home! She stood out as giving great service and taking the time to make sure things were as they should be. Thanks Abbie

I was dealt with by Sophie Buckthorpe throughout and she couldn't have made the process any simpler, clearer, or more efficient if she tried. I want to thank her for all her help in securing my new property and sorting out everything from start to finish. Thank you!

I have been dealing with the sale of my son and daughter in law's property as they have a very new baby. I have to say that Sam Smith of Beeston office is brilliant and I am giving her the 5 stars personally. She has kept me up to date with viewings and progress all the way through. Sam overcame a glitch in the Countrywide systems which was delaying the property being uploaded to Right Move etc. She then found a suitable buyer and negotiated the sale. Finally she was a go -between to get the Memorandum of Sale sent out correctly - the error was at Countrywide Head Office! Thanks Sam - you have been excellent. 

I had a very positive experience of buying a house with Bairstow Eves in Beeston. In particular, Dee Lake's constant communication and reassurance helped to make the process smooth and as stress-free as possible. Lee Peck's advice was vital to me getting a suitable mortgage and he worked relentlessly to help me and even contacted me whilst he was on holiday. Both these people's special efforts were invaluable to me as a first-time buyer and I would highly recommend them in particular and Bairstow Eves in Beeston in general to anyone seeking advice about mortgages or for undergoing buying a property. Thank you for your help!

Really quick, easy and efficient. Would definitely recommend. They sold my house for the asking price in 6 days.

We have used this office on three occasions now and the service has been excellent right through from the initial valuation, the production of the property details, marketing the property,  handling the sale and then through to completion. 

All the staff are friendly and helpful and keep on top of how you sale is progressing.

I would definitely recommend using them if you are looking for a local agent.  It wouldn't be fair to single out one particular person as I have dealt with the entire office over the course of our sales, but Dee has just completed our last sale and has given excellent service.  We have one more sale going through at the moment and I am getting the same superb service from Gemma.

Very good service, friendly staff, always available to help with any thing. Sold my property without any delays, got me the best price. Special thanks to Matt Hill and Dee and also to entire team.

Excellent service throughout the process: knowledgeable, professional and friendly with a great knowledge of the local market. The office staff, in particular Dee have been very helpful and I would thoroughly recommend using Bairstow Eves.

The advise I received from Jayne Brierley was both excellent and helpful.
Many thanks.

I’ve had such an awful experience with bairstow eves. Generally poor customer service, no calls back when they said they would, and very unprofessional throughout. Clearly under bad management as all the staff seem to be trained the same too! Seems a hostile office.

Firstly, I would like to thank the whole office for being professional, curtious and straight to the point honesty. I have been looking to purchase a property for the last 6 months. Although afraid to give details to agents fearing junkmail galore, I spoke with a friendly gentleman called Ryan. He quickly made me feel comfortable and relaxed and ultimately, composed so I could make an informed decision on areas I was considering. He had good area knowledge and, whilst still on the phone, told me a couple of properties that would suit me. NOT trying to send me to every house they have on the market just to waste not only mine but their time. I still havn't found the property I'm after, but I am picky! Ryan regularly makes calls to me to make sure I am still looking, and to be honest, I like the positivity he has when new properties come on the market. I feel confident Ryan WILL find me that perfect house. However I felt it nessecary after reading some of the reviews to say that Ryan is by far, the best agent I've come across so CONGRATS! Keep up the good work Ryan!

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