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  1. Home
  2. Burchell Edwards - Ilkeston
Burchell Edwards - Ilkeston Logo

Burchell Edwards - Ilkeston

Opens tomorrow at 8:30am
13 Bath Street, DE7 8AH
Since 2008, our network of local branches has been offering local knowledge and extensive estate agency experience to our customers. Whatever the need, our team at Ilkeston can support with selling, buying, letting and renting, and we can also offer a range of other services to support your property journey.

Opening hours

  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 5:00pm
  • Saturday 8:30am - 4:00pm
  • Sunday Closed
View all details

Burchell Edwards - Ilkeston Reviews (108)

Have you used this agent?
  1. 81% 5/5 Stars
    81%
  2. 2% 4/5 Stars
    2%
  3. 4% 3/5 Stars
    4%
  4. 4% 2/5 Stars
    4%
  5. 10% 1/5 Stars
    10%
All (108)
Seller (21)
Buyer (9)
Landlord (7)
Tenant (19)
General (52)

Anonymous Landlord

5/5 Stars
Hi, we are very happy with the service and He’s worked hard to let my four property. Thanks, Mandeep.... Read more
Landlord
25th Nov 2024 (12 weeks ago)

E Seton

5/5 Stars
We had a fantastic experience renting with Burchall Edward’s. Jack and Amber from the Ilkeston team ensured great communication throughout, making the whole process smooth and stress free. Highly recommend this company!... Read more
Tenant
31st Oct 2024 (16 weeks ago)

F Adejumo

5/5 Stars
Jack and Amer of Ilkeston branch have been amazing from day one till will collected the keys, everything went well so fast that we can’t even imagine it, ,their follow up was great they kept following up on us and their patience with us was superb. Thank you guys, you are the best.... Read more
31st Oct 2024 (16 weeks ago)

A Holt

5/5 Stars
Burchell Edwards has been amazing, especially Jack, who has been a massive help The first time around he did his best to try and get me a flat but when he couldn't he went above and beyond to get everything sorted for my new flat.... Read more
Tenant
16th Oct 2024 (18 weeks ago)

L Hird

5/5 Stars
Service was amazing and really helpful, jack was really knowledgeable & very helpful couldn’t recommend more brilliant service & so friendly... Read more
1st Oct 2024 (20 weeks ago)

K Hitchin

5/5 Stars
Sold our house in just over 8 weeks. Matthew. Jason and the Ilkeston team have been great. I’d recommend selling your property with Burchell Edwards. We sold and bought through them as studios in the Ilkeston area. They are the market leaders in the DE7 area.... Read more
Seller
23rd Sep 2024 (21 weeks ago)

K Parnill

5/5 Stars
I like to thank amber and Jack for sorting us a property out I would 100% recommend them evan if I move I will still get a property from burchell Edwards... Read more
7th Sep 2024 (24 weeks ago)

D Wainwright

5/5 Stars
Super friendly and very helpful staff it's mine and my partners first time going through the process of renting/rent to buy and jack and the rest of the team couldn't be more helpful with the whole process and very patient with us while we sorted forms and paperwork out top class service and would recommend to anyone... Read more
6th Sep 2024 (24 weeks ago)

P Raha

5/5 Stars
I can't recommend this agency enough- other agencies had been dismissive at viewings and rejected us multiple times, so we were not hopeful when we viewed a lovely property advertised by Burchell Edwards as we were used to being ignored. From the moment we arrived, Jack and Amber at the Ilkeston office made us feel welcome, like they actually WANTED us to find a house. Throughout the process, they were kind, kept us in the loop and extremely efficient. We viewed the property, and 2 weeks later we were unpacking our new home. Our landlord also mentioned how they had kept him informed at all times, and how they were honest in their review of potential tenants. If you rent or let a property with this agency, you will be so happy with the results- I know I am! 10/10 with excellent staff, a lovely office and great properties to rent.... Read more
Tenant
30th Aug 2024 (25 weeks ago)

P brooks

5/5 Stars
Thank you for getting us past the post..you helped us every step of the way...made a stressful time so much easier..... Read more
26th Aug 2024 (25 weeks ago)

S Williams

5/5 Stars
I would like to massively Thank Matthew Wheatley for assisting me finalizing the last part of selling my home. He has been absolutely fantastic helping me out from beginning to end of this whole experience. I would seriously recommend this Estate Agents to anyone wanting to buy or sell and I wouldn't hesitate to using them AGAIN. ??... Read more
Seller
21st Aug 2024 (5 mo. ago)

C Gordon-Stables

5/5 Stars
We recently had our property valued by Jason Swift and were very impressed with the service received. Jason was knowledgeable and friendly, giving us lots of advice on how best to market our property. The office staff that I spoke to on the phone were also very professional. We will definitely look to use Burchell Edwards Ilkeston in the future should we need an estate agent.... Read more
Seller
14th Aug 2024 (6 mo. ago)

M Majewski

5/5 Stars
Very friendly staff... Read more
31st Jul 2024 (6 mo. ago)

Anonymous Landlord

2/5 Stars
The branch it's self have been a complete nightmare from the beginning with miss leading information and not doing what they said they would.... my choice of tenants was very limited and I've been over charged and messed around with money a lot however Jane etches has been amazing support and I'll only speak to her now.... she's been an absolute star.... Amber has tried to help and estell told me a lie.... I'm now moving to a different estate agents because how bad it's been.... Official complaint has gone through, they charged me for things I never agreed to, put up the rent with out my consent and didn't see a problem with it... watch out Evan official complaint got me knowwhere and I've still not received money back from being over charged.... Read more
Landlord
9th Jul 2024 (7 mo. ago)

P Slack

5/5 Stars
Estelle and Amber are a absolutely wonderful and very helpful, I would definitely recommend Burchell Edwards Ilkeston... Read more
15th May 2024 (9 mo. ago)

F Rivers-Hamlett

5/5 Stars
Estelle and Amber were amazing! Very friendly and helpful. Very quick in getting all the paper work done on their side. Thank you!... Read more
10th May 2024 (9 mo. ago)

K Vigars

5/5 Stars
Great Estate Agents. Kept in touch with me and were very professional and friendly. They helped Let out my property in a couple of weeks making it an easy, enjoyable process.Thanks... Read more
Landlord
3rd May 2024 (9 mo. ago)

M McKay

5/5 Stars
Amber at Burchell Edwards was a pleasure to deal with and quickly put our offer towards the landlord. We were quickly put through referencing and signed the tenancy agreement within days.... Read more
Tenant
2nd May 2024 (9 mo. ago)

D Allsopp

5/5 Stars
Burchell Edward’s made my whole process of renting a property really simple and easy with help when needed at every step. Estelle & Amber from the team were really informative and gave help as soon as it was needed very efficiently. I would definitely recommend them to anybody me wanting a fast and simple move. Thank you, Devon... Read more
Tenant
1st May 2024 (9 mo. ago)

M Circiu

5/5 Stars
Everybody has been so helpful and patient about everything. We had some issues but with the help received from them, we managed to succesfuly pass all the checks. A super team. Thank you very much ????????... Read more
1st May 2024 (9 mo. ago)

C Clifford

5/5 Stars
Great service. Estelle and Adele were fantastic with keep me updating, communicating with me every step of the way. Lovely ladies!!!... Read more
29th Apr 2024 (9 mo. ago)

J Myers

5/5 Stars
We couldn’t have asked for a better estate agents. We’d had a bad experience previously with another company and the team at Burchell Edward’s made it their mission to give us the best service! Chloe our mortgage advisor was so lovely and very helpful from the beginning to the end. We would Highly recommend Burchell Edward’s as an estate agents and definitely use their mortgage advisor Chloe because she is amazing.... Read more
13th Apr 2024 (10 mo. ago)

A Ibrahim

5/5 Stars
Brilliant and professional service. Estelle is a superstar did all she can to help making things easier and quicker for us.... Read more
3rd Apr 2024 (10 mo. ago)

A Chaminda

5/5 Stars
AS a new comer to UK it was really difficult to rent a property. However this company gave me a high quality service. With in one week time they completed all the documentation and referencing for me. I am happy to recommend this company for all of my friends and others as well.... Read more
Tenant
28th Feb 2024 (11 mo. ago)

A Norman-Swift

5/5 Stars
Couldn't praise the efficiency of this Agency enough. Everything was quick, easy and professional and we received an excellent service from Amber and Estelle. Thank you.... Read more
21st Feb 2024 (11 mo. ago)

O Branigan

5/5 Stars
Cannot recommend burchell Edwards enough to help you find your home, really friendly agents who constantly keep you updated on properties becoming available or applications. A special thankyou to Amber who really stuck her neck out to help me and my partner forward to finding the most stunning first house :)... Read more
16th Feb 2024 (1 year ago)

P Titilayo

5/5 Stars
Had a really good experience renting from Burchell Edwards, particularly Estelle Green who showed us our apartment which we really love.... Read more
Tenant
12th Feb 2024 (1 year ago)

S aderonke

5/5 Stars
I have a love experience with Estelle. She's just too wonderful person... Read more
25th Jan 2024 (1 year ago)

A Priestley

5/5 Stars
I've been dealing with Estelle and Amber who have been a dream to work with, nothing is too much bother, always happy to help wherever they can. Both are an asset to Burchell Edwards.... Read more
12th Jan 2024 (1 year ago)

F Eyre

5/5 Stars
We dealt with Chloe Elton at Burchell Edwards in connection with our refinancing. From day one, Chloe was extremely helpful, knowledgeable, and professional in her approach. She acted very promptly with our case and in answering all our queries and helped to make the whole process stress free. We cannot recommend Chloe enough and very much look forward to working with her should the opportunity arise again.... Read more
27th Dec 2023 (1 year ago)

Craigo

5/5 Stars
Landlord: I have used Burchell for a number of years, but after never using another estate agent in the area and getting a cheaper quote from one in town with very high google reviews, I decided to try else where. What a costly mistake this would turn out to be. The other estate agent failed to rent my property in over 4 weeks of listing, even after encouraging me to lower the price after the first week. Now for the shining light that is Amber at Burchell. She kept tabs on my property while I listed it with the other company, and after my 4 week contract expired with the other estate agent she suggested dual letting the property, and that she would market it at a price my property deserved to be rented at for its condition - the original fee I had requested with the other agent. She found me a suitable tenant within 24 hours of listing it. So, the old saying 'you get what you pay for' comes to mind, as by going elsewhere I have lost over a month's worth of rent and bills associated with the property. Thank you Amber and thank you Burchell, unrivalled in this area for any landlord looking for excellent service and quality tenants.... Read more
Landlord
23rd Dec 2023 (1 year ago)

Beth

5/5 Stars
Would highly recommend Chloe Elton who sorted out my re-mortgage. She provided great service and knows what she is talking about, nothing was too much trouble and took care of everything for me. Thank you!... Read more
22nd Dec 2023 (1 year ago)

H Chief

3/5 Stars
Get some good eggs and some bad eggs rented for 5 years off them gave no complaints but they took p outta me so dunno... Read more
Tenant
19th Dec 2023 (1 year ago)

S DeVall

5/5 Stars
I recently bought a home using Burchell Edwards, who were very helpful and guided the process along. Thank you!... Read more
Buyer
18th Dec 2023 (1 year ago)

S Hutchby

4/5 Stars
Burchell Edwards helped us sell our home when we were relocating down South. They were very happy to do all the viewings for our property as we were unable to be there. Leona and Jason and the team at Burchell Edwards kept the faith even through a difficult market. After completing in November we are finally in our new home.... Read more
Seller
12th Dec 2023 (1 year ago)

L Fryer

5/5 Stars
I recently had the pleasure of working with Chloe Elton from Burchell Edwards, and I cannot speak highly enough of the exceptional service I received throughout the entire mortgage process. From our initial consultation to the closing of the deal, Chloe Elton demonstrated a level of expertise and professionalism that truly set her apart. She took the time to thoroughly understand my financial situation, future goals, and preferences, ensuring that the mortgage options presented were tailored to meet my specific needs. One of the standout qualities of Chloe Elton was her ability to explain complex mortgage terms and processes in a clear and understandable manner. This made the entire experience much less daunting for someone like me who was navigating the mortgage process for the first time. Her transparency and commitment to keeping me informed at every step instilled a sense of confidence and trust. Chloe Elton also exhibited a high level of diligence not only expedited the approval process but also gave me peace of mind knowing that my financial affairs were in capable hands. What impressed me most was Chloe Elton's dedication to securing the best possible terms for my mortgage. She went above and beyond to explore various options, leveraging her industry knowledge and network to negotiate favourable terms on my behalf. This commitment translated into significant savings over the life of my mortgage. In conclusion, I wholeheartedly recommend Chloe Elton to anyone seeking a mortgage advisor who combines expertise, professionalism, and a genuine commitment to their clients' success. Her personalized approach, coupled with a thorough understanding of the mortgage market, sets her apart as a standout professional in the field. If you're in search of a mortgage advisor who will go the extra mile to secure the best possible deal for you, look no further than Chloe Elton and Burchell Edwards.... Read more
12th Dec 2023 (1 year ago)

A Nikolov

1/5 Stars
Awful service trying to sell my house. Numerous typos in the brochure, it feels like the agency manager is totally incompetent and has zero customer service skills. The photos they took looked like taken on a mobile phone. The listing agent hasn’t been answering his phone perhaps because in over a month he couldn’t get a single viewing despite listing at his valuation price. Avoid getting involved with these arrogant amateurs as they will just waste your time.... Read more
Seller
6th Dec 2023 (1 year ago)

Z Harangozo

5/5 Stars
We were very nervous about buying our first home. We cannot thank enough to Chloe, from start to finish she has been amazing. Communication faultless, explaining each step and process throughout. She was always on hand to help us with anything via phone, message or email. I would definitely recommend Chloe Elton. She has exceeded our expectations. Thank you.... Read more
Buyer
3rd Dec 2023 (1 year ago)

R Parkin

5/5 Stars
Estelle met me and my wife with my Father at the Roehampton Drive bungalow for rent. She was very accommodating, knowledgeable and helpful, with a lovely manner and professional approach to us. Since that first day she has continued to be helpful and easy to talk to. Having never rented before my elderly parents were often in need of extra support and she has been and continues to be brilliant in every way. Well done Estelle. Top marks.... Read more
Tenant
1st Dec 2023 (1 year ago)

Alex

5/5 Stars
I couldn't Recommend Burchell Edwards enough - Conor was great and I really couldn't have done it without Chloe!! So helpful and made the mortgage process stress free, no question felt too much and she was always available when I needed her! Would recommend to anybody!... Read more
30th Nov 2023 (1 year ago)

S Timory

5/5 Stars
Brilliant work from Matt and the team! Thank you... Read more
28th Nov 2023 (1 year ago)

K Waine

5/5 Stars
Chloe was extremely helpful in finding me and my partner a great morgage deal and helping us understand the in depth detail of morgages. Without her help and advice, we would probably still be looking now, but instead we are now living in our amazing first home, so thank you very much. I would definitely reccomend her.... Read more
Buyer
27th Nov 2023 (1 year ago)

T ONLY

1/5 Stars
Awful phone manor , to be honest I have no words ! They don’t listen , they don’t care !! Avoid them !... Read more
22nd Sep 2023 (1 year ago)

H Bloore

5/5 Stars
After an unproductive listing with another agent, we moved to Burchell Edwards. Leona at the Ilkeston Office was a delight to work with, very friendly and kept us up to date throughout the whole process. She introduced our former home to the eventual buyers, who were in her contacts list, and negotiated a fair selling price between both parties. We would certainly recommend Burchell Edwards to others. The only thing I would say is that in the end we arranged our own solicitor to handle the sale, as the conveyance company that we chose originally through Burchell Edwards, did not meet our needs.... Read more
Seller
1st Sep 2023 (1 year ago)

T Parry

5/5 Stars
Another review for Burchell Edwards, who were acting on behalf of the vendors of our recently purchased property. Once again they were professional and proficient - in particular, Leona Hewitt, who dealt with our various requests politely and professionally... Read more
Buyer
29th Aug 2023 (1 year ago)

Anonymous Homeseller

3/5 Stars
Overvalued in the first instance Incorrect marketing information on sale advert Very poor communication after viewings... Read more
Seller
22nd Aug 2023 (1 year ago)

G Trueman

5/5 Stars
Jason was really courteous, and professional, when he came out to see us.... Read more
2nd Aug 2023 (1 year ago)

J Hathaway

5/5 Stars
I would highly recommend Burchell Edwards after the amazing support I received from Amber! I needed to find a property for myself and my little dog quite quickly and it felt like we were being turned away at every opportunity prior to contacting BE due to my four-legged housemate. But Amber was wonderful, helped me see a property I loved within 24 hours of it coming available for viewings, was available for all my numerous queries about renting/the property, helped get the garden dog-secured and even went as far as staying behind in her own time to make sure I got my keys on the day I needed them! Prior to all this, I was starting to feel hopeless but Amber and her team made the whole process painless and easy. Myself and Pru cannot thank you enough!!... Read more
Tenant
1st Aug 2023 (1 year ago)

S Lowe

5/5 Stars
Great so far. Still early days in my sales journey. Waiting for the photographer to contact.... Read more
Seller
20th Jun 2023 (1 year ago)

S Faux

5/5 Stars
Connor at Burchells went above and beyond his role to ensure we had a smooth and stress free sale. He continually updated us at each turn , even though a central service is also used to cover this. The personal and knowledgeable help he gave us was more than we expected. Would have no hesitation in recommending and using again. Thank you.... Read more
Seller
1st Feb 2023 (2 years ago)

P Naughton

5/5 Stars
Leona Hewitt was really helpful throughout my dealings with Burchell Edwards.... Read more
26th Jan 2023 (2 years ago)

C Smith

5/5 Stars
I recently by viewed a property with Leona. Very professional and helpful. Leona ensured we were well informed before,during and after our viewing. Although the house was not for us,I could not fault Leona who ensured she kept in touch and looked at other options for our potential new home.Would highly recommend.... Read more
23rd Jan 2023 (2 years ago)

C Bell

5/5 Stars
Leona Hewitt was very Professional when she met up with me and my partner given us information on what we asked her about the Property always understanding if we couldn't talk on the phone if we was busy always had a smile on her face ???? keep up the good work you do Kind regards Carol and carl... Read more
19th Jan 2023 (2 years ago)

A Stott

5/5 Stars
Pleasure dealing with but hell edwards great work and communication from Conor, kept me updated throughout the process 5 star service... Read more
17th Jan 2023 (2 years ago)

K Woodward

5/5 Stars
We have found all the staff at Burchell Edwards to be very helpful and professional and would recommend them to anyone wanting to buy or sell their property.... Read more
3rd Jan 2023 (2 years ago)

J Pearson

1/5 Stars
Never been... Read more
18th Oct 2022 (2 years ago)

A Cowley

5/5 Stars
Many thanks to Chelsea and Amber in the Lettings Team for the excellent service in helping us to secure the right Tennants (hopefully) for our rental property.... Read more
Landlord
16th Sep 2022 (2 years ago)

D Drumeva

5/5 Stars
Absolutely the best estate agency I've worked with. I'm a tenant and found my new flat through them. Chelsea and Amber have been extremely helpful and went above and beyond what was expected to help me and my partner through every step of the process. Very sweet and helpful ladies. The application process was quick and easy, everything was sorted pretty much within a week. They're very quick to respond if you need any help. Great agency overall, haven't had any issues whatsoever with them. They even gave us a cute care package with little goodies. Highly recommend them!... Read more
Tenant
15th Sep 2022 (2 years ago)

L berry

2/5 Stars
Buying your first home is meant to be one of the most exciting times in your life, but for me and my partner we felt extremely let down. It's been just over a year since we put in an offer on a home and we moved in November 2021. There was a total lack of communication throughout the whole process, we were put through to solicitors who were absolutely useless (Garner Canning) and after some investigating myself I realised they were going in to administration, (later confirmed by Connells). We paid Chris a £700 a lifetime broker fee, but once we paid it we felt abandoned and not supported at all. I'm now worrying on having to find a new mortgage when our fixed term ends, this should be the mortgage brokers job, especially after the fee we've paid! I think the only people who made the experience slightly 'enjoyable' were Stacey, who initially did the viewing for the house we bought, and the lady who contacted me to say our keys were ready to collect.... Read more
Buyer
28th Aug 2022 (2 years ago)

M symm

5/5 Stars
amber was excellent in helping me secure this property she helped me throughout and it was never a case of i don't care who gets it as long as i let it spot on from start to handing over the keys thank you soo much amber... Read more
Tenant
23rd Aug 2022 (2 years ago)

I Lancashire

5/5 Stars
Great service from Burchell Edwards. Amber dealt with out rental application promptly, met us at the property and handled the negotiations with the landlord extremely well. Thank you for helping us to sort what was becoming a stressful situation.... Read more
Tenant
20th Aug 2022 (2 years ago)

I Pomeroy

5/5 Stars
I have dealt with Chelsea and Amber in the lettings team. Even when we had a tenant that didn’t pay rent for 6 months, they were responsive, professional and always courteous. I would recommend them to anyone looking to rent out their property in the Ilkeston area.... Read more
26th Jul 2022 (2 years ago)

D White

5/5 Stars
Having been casually browsing the market for a few years we finally came across our dream house… but our house wasn’t yet on the market! Maddie from the Ilkeston branch came to our rescue and had our house listed within a day. Viewings done 2 days later, offer received and accepted 2 days after this. This enabled us to put an offer on our new forever home which was accepted the same day! Our sale went through with no problems and we were regularly updated throughout the process by our Customer Liaison Manager Alison. We are now settled in our new family home and can’t believe how lucky we are. None of this would have been possible without the hard work and dedication of the Burchell Edwards team. We will be forever grateful.... Read more
14th Jul 2022 (2 years ago)

E Makeup-Artist

5/5 Stars
I highly recommend Burchell Edwards. We are getting the keys to the house this weekend. I can't believe how quick and efficient the process has been. Chelsea was kind enough to fit us in to view the property on Monday, she was really friendly and explained the application thoroughly. Amber has been extremely helpful in answering any questions we have had. With previous letting agents I have had to wait a while for responses and the process wasn't very clear. This is the best experience I have had so far 10/10. You have both been gems. :)... Read more
7th Jul 2022 (2 years ago)

K Hallaron

5/5 Stars
Had a great experience with Burchell Edwards, Amber Rabusin was so helpful and kept me up to date with everything that was happening and on time frames. Thanks Amber!... Read more
7th Jul 2022 (2 years ago)

A B

5/5 Stars
Recently started renting a property with Burchell Edwards. Brilliant service and Chelsea was extremely helpful and made it a pleasant experience for us. We absolutely love our new home!... Read more
27th Jun 2022 (2 years ago)

S Kowalska

1/5 Stars
NOWY I’m calling them from 5 days in different hours. They never answer the phone and also they don’t reply to any emails but at the same time they add more properties to the website.... Read more
25th Jun 2022 (2 years ago)

J bradshaw

5/5 Stars
Excellent service. Very professional but still friendly and caring. Dealt with Madeline who was great and kept me informed all the time. She made the process of selling my house a lot easier than I thought it would be.... Read more
Seller
20th May 2022 (2 years ago)

R Kohli

5/5 Stars
Lettings Manager Chelsea and Lettings Negotiator Amber have been true angels in my life. They helped helped rent the house without a hassle and made the process as smooth as they could . Really thankful for their kind service .... Read more
Landlord
20th May 2022 (2 years ago)

P Morris

5/5 Stars
I would highly recommend using Burchell Edwards for finding great rental property in the area. The staff are extremely helpful for the start to the finish of the process. We dealt with Amber who was fantastic from the initial call to book a viewing of the property to the final process of handing over the keys on the day of our move. Amber was more than happy to answer all our queries about the property and the processes involved, if she did not know the answer immediately she would it find out and get back to us as soon as possible. Each time a new part of the process occurred she would inform us of what was happening. The whole process from start to finish once we found a property took about two weeks (including a bank holiday).... Read more
Tenant
16th May 2022 (2 years ago)

B Neale

5/5 Stars
The staff at Burchell Edwards were absolutely marvellous. Nothing was too much trouble for them!... Read more
2nd Mar 2022 (2 years ago)

D Cooper

1/5 Stars
Don't get back to you ....we have been waiting 5 days now !... Read more
27th Nov 2021 (3 years ago)

J nurse

5/5 Stars
Always helpful, polite. Used them for a number of years, always been very helpful... Read more
12th Nov 2021 (3 years ago)

J lees

5/5 Stars
Friendly staff ,very efficient .... Read more
22nd Jul 2021 (3 years ago)

R Faux

5/5 Stars
Excellent service... Read more
24th Jun 2021 (3 years ago)

Anonymous Homeseller

2/5 Stars
All talk, no action. Waste of time. Not able to deliver on what they professed they could do... Read more
Seller
2nd Jun 2021 (3 years ago)

L Hobbs

5/5 Stars
We would highly recommend the burchells ilkeston office. We were let down by another well known agent who messed us around from the get go and subsequently asked for burchell to do our valuation thereafter etc and we're so glad we did. The service we have received has been great so far having recently accepted an offer on our property (after being listed essentially a day), communication and guidance has been second to none, the photographers etc they use are also really professional. Our agent Stacey, is fab. Really supportive and helpful - she guides us through what could be a really complicated and stressful process when you don't know how these things work! Thanks burchell!... Read more
Seller
4th May 2021 (3 years ago)

P J

1/5 Stars
After concluding our tenancy we are unable to get our deposit back from these people. They have not made a request for deductions, and we have been fobbed off or ignored when trying to get our deposit returned. Will soon be putting in a dispute with TDS for the return of our deposit. Never had this kind of issue with an estate agent before. Be warned if renting with Burchell Edwards, their approach to deposits is below a professional standard.... Read more
Tenant
27th Nov 2020 (4 years ago)

G Fletcher

5/5 Stars
Excellent service ,quick and simple.... Read more
25th Oct 2020 (4 years ago)

C Wheeldon

5/5 Stars
They were very professional sold our house .were very friendly nice people would highly recommend... Read more
Seller
1st Sep 2020 (4 years ago)

G Meakin

5/5 Stars
From start to finish a brilliant service, from James who originally came to our house and impressed us with his knowledge, to jade at the sales team who kept us updated and got us plenty of viewings and a very quick sale , to Vanessa at the post sales team who regularly updated us throughout the process and helped with any questions , the staff could not have been more helpful, I would highly recommend to anyone.... Read more
Seller
31st Aug 2020 (4 years ago)

G Gumussoy

2/5 Stars
Wanted to view property, they were meant to get back to me with date and the time that's never happened. Thought they have forgotten on the first time, but it happened again. I don't think I'll be using their agency again.... Read more
5th Jun 2020 (4 years ago)

Anonymous Homeseller

3/5 Stars
This estate agent is part of a big group. They did an adequate marketing job - nothing particularly attention-grabbing but correct. Their activity seemed to be entirely reactive. Amazingly the viewings increased after every time I visited their offices. Once an offer was received the file was passed to a "sales progression team" who let things slide by including, after 12 weeks, the sale itself. I am now looking for a proper, professional agency.... Read more
Seller
1st Mar 2020 (4 years ago)

B gray

5/5 Stars
Excellent service and really nice helpful people... Read more
25th Jan 2020 (5 years ago)

M S

1/5 Stars
Very poor response when it comes to any maintenance issues. Not at all recommended. Given 1 star as there was no option for zero!... Read more
Tenant
3rd Dec 2019 (5 years ago)

S Dungworth

5/5 Stars
Highly recommend this estate agent. The staff are extremely helpful and knowledgeable. From the initial meeting to completion the staff couldn't have done more. Always kept updated with viewings, enquiries and after sales service. Customer service was fantastic. Wouldn't hesitate to use again.... Read more
Seller
28th Nov 2019 (5 years ago)

N Dowsett

5/5 Stars
Very helpful staff... Read more
28th Aug 2019 (5 years ago)

C Nesbitt

5/5 Stars
We have had an excellent service from Hayley- she made sure that the whole process went quickly and smoothly, as we were in a rush to move in. We would highly recommend letting with Burchell Edwards.... Read more
Tenant
17th Aug 2019 (5 years ago)

C Rowan

5/5 Stars
Very good mortgage advice service from Paul. He worked had to get me a good deal and was responsive to changing circumstances. Would definitely recommend.... Read more
6th Aug 2019 (5 years ago)

L boyles

5/5 Stars
Just bought my first house through Burchell Edwards Ilkeston. Gemma and the team were very helpful, thorough and efficient. Paul (mortgage advisor) gave great advice and made everything easy to understand. The only thing that slightly let them down was the in-house solicitors - many pointless delays, which was frustrating. But all the staff at the Ilkeston branch couldn't do enough to help me through the process.... Read more
Buyer
3rd Jul 2019 (5 years ago)

N Bramley

3/5 Stars
Nice staff, fees were very high.... Read more
12th Jun 2019 (5 years ago)

G Yeomans

5/5 Stars
Would highly recommend Burchell Edwards, Gemma and her team was amazing. Thank you for all your help!... Read more
28th May 2019 (5 years ago)

N Beadsmoore

5/5 Stars
All of the team including there mortgage adviser are very helpful and made me feel at ease I would highly recommend them I have sold two property's with burchell and I would again. Great service. Thanks to you all.... Read more
Seller
15th May 2019 (5 years ago)

G Harvey

5/5 Stars
Excellent service provided yet again. When ever I need mortgage advice or have any issues Paul will always go above and beyond to help me. Would highly recommend to use his services... Read more
14th May 2019 (5 years ago)

E southern

1/5 Stars
Extremely unimpressed and disappointed with the service provided as a first time buyer they made the process of buying our first home extremely stressful. No communication at all from their after sales team. Spoke to Vanessa and Steve there non of which seemed to know what they were doing. Steve contacted us on the 7th January and told us we would receive weekly updates from him that was now 7 plus weeks ago and we have heard anything since. They sent me an email tonight to tell me we had exchanged when we actually exchanged 4 days ago as per correspondence with our solicitor. Definitely would not recommend them to friends or family, it most certainly hasn’t been an enjoyable process dealing with them!... Read more
Buyer
18th Feb 2019 (6 years ago)

A Fox

5/5 Stars
I would recommend this estate agents to anyone. After a bad experience with another estate agents up the road I decided to change to Burchell Edwards, and sold my house quickly and smoothly. Gemma, Jade and the rest of the staff were very friendly and knowledgeable and made the whole process of selling my house easy and hassle free.... Read more
Seller
14th Nov 2018 (6 years ago)

G Acc

5/5 Stars
Very professional and made it very simple for me to understand the different phases. Great staff too. Thank you!... Read more
14th Nov 2018 (6 years ago)

T Darling

5/5 Stars
Estate agents generally have a reputation for being underhand and less interested in their customers' happiness than the money in their wallets. Given the economic climate, this view may be stronger than ever. However, I cannot say any of this about my experience with this branch of Burchell Edwards. I've recently relocated to Ilkeston, which is stressful enough in itself before setting about looking for somewhere to rest my head at the end of a working day. Their agent, Reece, was incredibly helpful in securing me a very nice flat to let. Everything was clearly explained and the process was done in very good time. I was made to feel like I was being treated as a person and not a blank cheque. Nearly one month after moving in, I'm happy with my decision and the job Reece and his colleagues did in helping me.... Read more
Tenant
1st Jul 2018 (6 years ago)

M Peck

5/5 Stars
I have used the Tennant find and fully managed services and have been totally satisfied with the professional and efficient service that I have received. The staff are extreamly helpful, nothing is too much trouble and they help with anything they can. I would recommend the agents due to the high level of service that I have received.... Read more
Landlord
27th Jun 2018 (6 years ago)

A Macdonald

5/5 Stars
Not having rented a property in many years, I had concerns about how complicated and time consuming it would be. In fact, Reece made the whole process painless, showing genuine consideration for my circumstances and communicating throughout in a professional but friendly manner. I genuinely felt that he cared about getting the right place. I would recommend this Estate Agents to anyone.... Read more
Tenant
11th Jun 2018 (6 years ago)

A Hutchinson

5/5 Stars
Excellent service. Very professional and very quick. Really recommend. Thanks!... Read more
8th Jun 2018 (6 years ago)

J Harding

5/5 Stars
The process was smooth and efficient, no time wasted, highly recommend... Read more
31st May 2018 (6 years ago)

È Hopklmß

5/5 Stars
From start to finish the estate agents were amazing. Gemma the lady that came out to value house was very informative and helpful.... Read more
Seller
27th Apr 2018 (6 years ago)

B dutton

5/5 Stars
As i first time buyer it was very daunting to go through the process, my experience with Burchell Edwards has been fantastic! Jade was brilliant at keeping me up to date regularly and actually emailed me property I am now purchasing as she thought I would be interested from the criteria I told her. Rachel (mortgage advisor) is wonderful! She explained everything fully and actioned everything extremely quickly! Together they have made my experience of buying my first house very stess free and enjoyable! I cannot thank them enough!... Read more
Buyer
18th Apr 2018 (6 years ago)

N Ebler

1/5 Stars
Really poor service, viewed a house asked to put an offer in, which we did, and never had any response at all, even after chasing 4 times. Then unbelievable we were called a couple of week later asking if we were still interested! I told them that we were but we had never had a call back, and they promised to call me back to discuss. Guess what no call!!! Avoid at all costs. Since then we have found a great estate agent that does call you back and offers a great service.... Read more
Buyer
24th Jan 2018 (7 years ago)

C Kirk

4/5 Stars
Jade is absolutely wonderful. We cannot thank her enoughfor keeping us updated and answering our queries along the way. Communication from her was fab Throughout the whole process. Rachel (the mortgage advisor) was also very helpful and friendly.... Read more
15th Dec 2017 (7 years ago)

I Daire

1/5 Stars
Very unprofessional service and not customer focussed at all. Just wanted to get a quick sale as part of a part exchange with a house builder to get their commission from them. Although they had valued my house for a private sale 2 months previous to this the valuation given to the house builder was £20k less. Would not recommend at all. 'Your Move' were professional, honest and supportive from the start and stuck to their valuation given which was what Burchill Edwards also initially valued our house At.... Read more
Seller
27th Nov 2017 (7 years ago)

D Hawkins

1/5 Stars
Absolutely terrible! I don't think there is one good thing I could say about this place. Absolutely no motivation for selling your house, as the selling fee is a set price rather than commission, none of the staff was even bothered. Their only solution to selling your house faster was lowering the price, when there are other options such as rearranging images on property websites, editing the text etc but that was far too much hassle for them. Never received any feedback, in the end just had to take the house off the market and now looking forward to selling it with someone else. Would never use again or recommend to anyone. I just wish someone else would have posted a comment about them as there are so many other estate agents to pick from.... Read more
Seller
31st Dec 2016 (8 years ago)
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