Keen enthusiastic and friendly staff badly let down by corporate rules and an inflexible IT/software setup which did not enable them to present the property as we wanted.
They did get viewings but not many of them were suited to the property age or needs wise.
We also didn't like the hard sell 'upgrade' charges they tried to foist on us at the point of signing up, or the never before heard of extortionate 'uplift' commission for a sale over the asking price which was not pointed out to me, and I got them to cancel. Very corporate and money grubbing. - not the fault of the lovely staff.
... Read more
Seller
6th Sep 2022 (2 years ago)
T Lyons
excellent service, helpful , knowledgeable, always available for help with the huge amount of paperwork that is now required to sell and buy property. I would definitely recommend this agent. Richard especially was a great support.... Read more
6th Jul 2022 (2 years ago)
A Payton
Bought our first house with Cubitt & West - Charlotte & Richard were brilliant and really helped in the communication between us and our seller. The virtual tours are brilliant and it was lovely to deal with such friendly people.... Read more
Buyer
21st Apr 2022 (2 years ago)
W Bawcombe
Just want to say a massive thank you to the cubitt&west team for giving me a genuine and honest valuation on my property. Starting with Charlotte aka the boss lol who was wonderful on the phone and spoke to me with respect and full of energy. And a personal thank you to Richard Escott who came to my home and was professional polite and treated me with the upmost respect. I didn’t get any pitch or speech about to sell he simply listened to me and which is very rare these days. Basically he was a salesman who didn’t sell me anything!!! He was a genuine man who I instantly felt comfortable with.
Many thanks to the amazing team and brilliant experience.
Waine bawcombe.... Read more
Seller
13th Apr 2022 (2 years ago)
K Dolling
We had a number of viewings of houses being sold by Cubitt & West's Uckfield Office. We found both Charlotte and James who showed us around on different occasions knowledgeable, charming and helpful.... Read more
12th Apr 2022 (2 years ago)
I Barry
I always use Cubitt and West. I like the way they help and always available.... Read more
31st Mar 2022 (2 years ago)
E Etherington
Fantastic service from all at Cubitt And West, nothing was too much trouble to sort out when things were going wrong with the solicitors, they kept going and never gave up. I am finally in my fabulous new home thanks to the persistence of the guys at Cubitt and West, especially Gary who has had to put up with my panicking and worrying when JS Laws computers went down, it was him getting answers when I couldn't. THANK YOU EVERYONE!!!... Read more
Buyer
5th Feb 2022 (3 years ago)
N O
Purchasing a new home is exciting but stressful - especially when you are doing this solo - so, 'who ya gonna call' ?! Well, I couldn't have had a better wrap-around team in John, Richard, Charlotte, and Justin - Cubitt & West - Uckfield. Knowledgeable, professional and excellent communication. They really did help me find my dream home - thanks so much folks.... Read more
Buyer
16th Nov 2021 (3 years ago)
S Greenfield
Fantastic service from all at Cubitt & West Uckfield, with honourable mentions to Charlotte who genuinely cared about our first time purchase. They are friendly, efficient, and do what they say they will.... Read more
Buyer
1st Nov 2021 (3 years ago)
K Hussain
The entire team were great! When one of the potential buyers fell through, John got the post back up straight away and new buyers through the door the next day which was great. Also constant updates from Gary and Co helped the process along. Would def recommend. Quick sell all things considered!... Read more
Seller
23rd Oct 2021 (3 years ago)
C Sumpter
I approached this office whilst looking for a property. Although they weren’t successful in finding a suitable one, I have to say that Charlotte is a brilliant estate agent. She contacted me on a weekly basis, listened carefully to what I was looking for, sent lots of properties to me, she’s always professional, very personable and helpful, never pushy, persuasive or condescending like some other companies I have been dealing with.
I have no hesitation in recommending her and the Uckfield Office as an agent that really do go above and beyond.
Thank you for all your help... Read more
5th Oct 2021 (3 years ago)
G Watts
Sold a property for me after their competition along the street failed miserably!
Nice folk who worked hard for us, good comms, good eggs. Well done... Read more
Seller
29th Sep 2021 (3 years ago)
D McGilvary
I have used Cubitt and West 3 times this year. The customer service throughout has been 5 star I wish I could give more. I would recommend the whole package including the virtual tours as this gives potential buyers an amazing overview of your property! Richard at the Uckfield branch has been so professional and always there to help, he exceeds expectations. The absolute bonus is you get the same level of service from John if Richard is not there. What an exceptional team... They should change their name name to Cubit the Best.... Read more
Seller
28th Sep 2021 (3 years ago)
G Eldred
What a joy to work with, kept us fully informed, did just what they said and sold the property in 4 weeks. Really professional.... Read more
Seller
10th Sep 2021 (3 years ago)
R James
Absolutely brilliant!
Richard confirmed the value of a commercial property I no longer needed in the middle of High Hurstwood. Richard enquired as to whether I was interested in selling as he had lots of clients waiting, which he did, it sold straight away, before the details and photos were taken! I now trade and live in Wales, so Cubitt and West had to do everything, there was absolutely no stress or hassle for me, Gary progressed the sale quickly, and dealt with the solicitors. They are professional, attentive to detail, and not pushy, excellent all round. I would thoroughly recommend this company as they have superb staff. I merely agreed the valuation and to sell, posted the keys, appointed a solicitor, filled in a form, and got the money.... Read more
Seller
1st Jul 2021 (3 years ago)
I would like to say a big thankyou to garry wheeler. He has been really helpful and a great support through out this process. Also a big thankyou to the whole team in Uckfield... Read more
Seller
18th May 2021 (3 years ago)
D James
Excellent service by Richard and the crew, and by the sales progressor Gary.... Read more
13th May 2021 (3 years ago)
S Goldfinch
Thank you for a brilliant service, Richard through out was excellent and we achieved the asking price with in weeks!... Read more
Seller
20th Apr 2021 (3 years ago)
J McGilvary
Richard and the team at the Uckfield branch have been simply great to work with, and secured us an excellent sales price! The service has been professional and friendly throughout. Garry the Sales Progressor has kept the momentum of the sale running smoothly, regularly keeping us up-to-date. We exchanged yesterday, and I can truly say I'd recommend Cubitt & West without hesitation.... Read more
Seller
16th Dec 2020 (4 years ago)
J Lyons
Although we didn’t purchase our new home via Cubitt & West Uckfield I just wanted to say how well Molly helped us with our search
She was professional and listened to our needs perfectly,
We know where to come in future should we need to buy or sell
Thanks... Read more
2nd Dec 2020 (4 years ago)
K Taylor
Georgia and the team were fantastic at finding me and my family our first new home. She listened to my requirements and found the perfect house for us, if you ever need a premium agent cubitt and west are the one!... Read more
Buyer
20th Nov 2020 (4 years ago)
A Liles
We used Richard to sell our house and wouldn’t use anyone else. He was honest, professional and extremely knowledgeable. He guided us through every step and offered his honest advice when asked. Highly recommend selling your home through him!... Read more
Seller
20th Nov 2020 (4 years ago)
N Guymer
We had the pleasure of dealing with Sayde Chowdhury at the Uckfield branch and we cannot speak more highly of him. Our move is a relocation after 25 years in London and Sayde's own experiences of making this move himself a few years prior was invaluable. He was wonderful at handling our offer and subsequent acceptance. Fingers crossed the rest of sale runs as smoothly.... Read more
15th Sep 2020 (4 years ago)
L Rayner-Brown
We have just completed on a house purchase using Cubitt and West in Uckfield and have had an excellent experience.
The entire team were friendly, welcoming and patient with our frequent questions and requests to view the house. Their in-house sales progressor, Garry, kept in contact regularly and was excellent at chasing and liaising when things went a little quiet or stalled.
I would definitely buy a house through Cubitt and West again and would not hesitate to recommend!... Read more
Buyer
25th Feb 2020 (4 years ago)
J Clare
On recommendation we switched to C&W Uckfield from our previous agent. Initially we dealt with David Knox who subsequently left to be replaced by John Furber. Throughout the selling process, John and his team worked hard to find a prospective purchaser despite a slowdown in the market. When our purchaser had been found, the whole process from introduction to completion was less than three months. Communication was maintained throughout by email, post and regular visits to their office. We found John and his team to be very professional, welcoming, courteous and knowledgeable, and wouldn't hesitate to recommend C&W to friends and family.... Read more
Seller
24th Apr 2019 (5 years ago)
A Heal
John and the team at Uckfield Cubitt&West sold my house in just 3 weeks, after it had been on a online agency for 5 months with no joy, so very happy with their efforts thank you.... Read more
Seller
17th Apr 2019 (5 years ago)
T Rajan
John was supportive, understood my requirements and greatly assisted in negotiating a deal with the chain that I was comfortable with.... Read more
13th Apr 2019 (5 years ago)
J Willett
Buying through the Uckfield branch of Cubbit and West was so professional. The manager John was excellent and helped immensely with communicating any issues to the vendor and legal representatives.
Nothing was too much trouble and if I called and left a message they always replied and in summary he whole of the team was excellent.... Read more
Buyer
12th Apr 2019 (5 years ago)
S Greenslade
Such a great team particularly John. Very personable, professional and after 3 years of looking helped us buy the house of our dreams. Thank you.... Read more
Buyer
5th Apr 2019 (5 years ago)
R Bolton
From the moment I first had contact with Cubitt & West I was extremely impressed and reassured by John Furber and the whole of his team.
The team responded enthusiastically and speedily to emails, phone calls and genuinely conveyed their competence throughout. The regular summaries of marketing activity were particularly appreciated as was Roni's keeping me well informed on the progress of the contract exchange. All in all, a very pleasant experience. Thank you to all of you.... Read more
Seller
27th Mar 2019 (5 years ago)
J wickens
Excellent service by John and Veronica.... Read more
26th Mar 2019 (5 years ago)
B Clark
After living in our new home for a couple of months I felt I should write a review on the move.
We received the information required to make our purchase straightforward knowing the details we required would be answered promptly and courteously particularly by John and any hiccups were quickly sorted.
Cubitt and West are to be congratulated on the smooth purchase of our property... Read more
Buyer
7th Mar 2019 (5 years ago)
A Goff
Always helpful and easy to communicate with.... Read more
7th Mar 2019 (5 years ago)
G Gorokhov
Thank you very much, Uckfield Cubitt&West team! John, Bradley and their colleagues acted in the most supportive way. It was a pleasure buying with them. With their help we have found and bought a great house! We wish you all the best! George&Maria... Read more
Buyer
4th Mar 2019 (5 years ago)
J Wilkinson
Excellent service and would recommend to anyone looking for a first class estate agent... Read more
4th Mar 2019 (5 years ago)
A Wark
Really pleased with the service we received when moving and selling our house! Especially from John and Sharon! I always knew when they would do something they did and we always knew what was going on - nothing was too much trouble for the team! Thank you very much for making a stressful time less stressful :)... Read more
Seller
2nd Mar 2019 (5 years ago)
M Sargeant
Have nothing but praise for John and his team at Uckfield.Nothing was ever a problem, they kept us informed with everything that was going on all the time. All the team were very welcoming and friendly.
Our agent(Veronica) helped and checked all our paperwork and even sent it to the solicitors for us, she kept us up to date as soon as she heard anything and advised us what to do to keep things moving to secure a quick exchange., From offer to moving out just over 5 weeks.
Thank you to you all.... Read more
Seller
1st Mar 2019 (5 years ago)
A trott
I instructed Cubitt & West to sell my property last year,they couldn't have been more helpful , I was kept informed of the progress of the sale regularly,,The staff were very friendly & willing to help with any problems ie chasing slow solicitors...I would certainly use them again... Read more
Seller
28th Feb 2019 (5 years ago)
A Warren
We were pleased we chose Cubitt & West to sell our house. They gave us helpful advice on how to go about it and guided us through the whole process in an efficient and friendly manor.... Read more
Seller
28th Feb 2019 (5 years ago)
P Bailey
We had a leaflet through the door to get a valuation so I booked an appointment, I then had another phone call as they could not read the written address ? , on the booked day I had a phone call to say the agent was ill and nobody free ? , i asked to re-book for a weekend but told fully booked, lady did not seem interested at all, i have taken a day off work to sort out different things and do not appreciate being let down.
Why do a leaflet drop if you cannot cover the work ?
The only positive review on here is by a Gemma Forster who actually works for the company ?... Read more
Seller
2nd May 2018 (6 years ago)
G Forster
would recommend to anyone... Read more
27th Feb 2018 (6 years ago)
C Smith
The most arrogant agency I've never came across. Look down on people and think I couldn't afford what I would like to view. Well, they didn't even make the viewing appointment as they thought I couldn't afford it....but big mistake of them! I bought a bigger house from another agency and they are so much more helpful and nice. I hope this review will help some people with choosing their agency in Uckfield of selling and buying.... Read more
Buyer
23rd Aug 2013 (11 years ago)