S Meller
Just completed a rental agreement with the professional & efficient rental team, esp. Olivia Many thanks for making it a pleasure!... Read more
Tenant
8th Nov 2024 (13 weeks ago)
S Ramanujam
We are the first time buyer but I went through with the fox &sons, Mr.Marvin Smith was our mortgage advisor and provided us with a Our application went very smoothly and Marvin was very helpful and updated us regularly.
Highly recommend... Read more
Buyer
7th Nov 2024 (14 weeks ago)
T Patchett
Jack and his team were very helpful with all of my questions and gave my property a valuation. They weren't pushy. Great service, and efficiency.... Read more
Seller
4th Nov 2024 (14 weeks ago)
A Damodaran
This is my maiden Google review!
If Marvin Smith isn't up for a Nobel Prize in Finance yet, we need to start a petition! Honestly, working with Marvin is like having a Harvard professor explain complex mortgage terms with all the charm and patience of your favourite bartender. He makes mortgage strategies feel like a chat over a cup of tea rather than an overwhelming financial lecture.
Not only is he calm and courteous, but he has this magical ability to make you feel like you're the only client in the world. I’m convinced he could take on the most complicated mortgage question, crack a smile and give an answer so clear. Marvin’s advice has given me the confidence to make life-changing decisions without the headaches and late-night Googling.
In summary: Marvin, thank you for your wisdom, professionalism and good humour. If there’s a Knighthood award for best mortgage consultant, consider it yours!... Read more
27th Oct 2024 (15 weeks ago)
J Howe
Although we do not wish to sell our house. Jack Allsobrook was able to tell us the current market value if we wanted to sell in the future. He was also very helpful and informative.... Read more
26th Oct 2024 (15 weeks ago)
V Miragi
We had our interactions with Fox and Sons while buying our first property. They have been very professional and prompt in responding to queries, informing on the status at every step and liaising with the home owners during the entire process. It made the whole experience simple for us with no stress. A special mention to Abigail who was our primary point of contact. Thanks so much.... Read more
Buyer
22nd Oct 2024 (16 weeks ago)
W Jman
We were very happy with the service in relation to the sale of a property in Woodfield Road. The valuation was fair and communication was good, especially Jack & Abigail. Would use Fox & Sons again.... Read more
Seller
22nd Oct 2024 (16 weeks ago)
S pirani
I was very happy with the Morgage support I got with Marvin.... Read more
17th Oct 2024 (17 weeks ago)
R Voice

You will notice alot of positive reviews upon initial valuation. But please be aware that Jack follows up his valuations (the day after) asking for positive reviews. We felt at this time that we were happy with the service he gave. What has followed for the following 7 weeks is a million miles away from what was promised. Firstly, our flat was valued at a price that we believe was inflated in order to get us to sell with them. After 4 weeks and zero viewings we were told we should drop the price despite jack explaining that he is sure we would get over or above the asking price. Our advert has now been on for 7 weeks and despite us raising concerns about lack or contact, our issues persist. Within the first 3 weeks we raised concerns to the branch manager Kane that we have not had any update or contact, he apologised and explained that we would get an update on Saturday, this never came. We called again to explain our frustration. Kane offered to come to our flat to take some new photos as the ones originally taken were not great. During this meeting Kane explained that his colleague Tom was originally in charge of our sale and that he dropped the ball as he was moving to manage a new branch and that he (Kane) would be taking our sale on and assured us that they will do better and explained that he will update us every Wednesday. He also promised that he would send rightmove data that evening as we had had nothing from fox and sons for 4.5 weeks at this point. 3 days later I chased again to recieve this and finally got it. To date (7 weeks into the contact) this is the only update we have received other than one phone call from Luke.
We are (and you will be too) locked into a 20 week contract with them that they failed to mention at valuation. When challenged they said this is standard and gave examples of other agents that do the same. All examples given were lies. We checked and none were 20 weeks.
We have had a total of 2 viewings within 7 weeks and the contact has been woeful even after us explaining that we are dissatisfied and promises that they will do better.
Unfortunately we no longer want to partner with fox and sons which we are gutted about as we really wanted this to work but we simply have no confidence with them now.
On the contrary we have, had great service from David the mortgage advisor who has always been amazing and helpful.... Read more
Seller
10th Oct 2024 (18 weeks ago)
J Witek

I had previously written a positive review for Jack Allsobrook however feel compelled to update this after 2 months of terrible service versus what was promised by Jack. Whilst he was polite and positive, Jack is obviously a skilled salesman. I can only describe what we have experianced as "bait and switch". Jack valued our flat higher than expected and explained that he has sold 98 percent of properties at asking price or beyond. We now know that this was a tactic to get us to sign up to fox and sons as within 4 weeks they suggested we dropped the asking price after not getting any viewings. Jack failed to mention Fox and Sons outrageous 20 week contract that they will sign you into, and instead mentioned that we could take it off the market at any time. Whilst this may be true, he failed to mention that we are unable to sell with anyone else for 20 weeks. The whole experience has made us lose trust in Fox and Sons as they have been horrific to deal with and 7 weeks into the process we have had one update despite making complaints and chasing for more.
Furthermore Jack requested positive feedback from us the day after us signing the contract without us knowing the hassle and lack of service which was incoming.... Read more
Seller
10th Oct 2024 (18 weeks ago)
M Jesus
I have been dealing with Jack and David from F&S Crawley and they have both been amazing. Jack has done the valuation for my maisonette and was super helpful as well as delivering a professional service. David has helped me with the initial stage of re-mortgaging and has gone above and beyond to help me get the best advise and deal. Thank you so much to you both for being so professional and good at what you do.... Read more
9th Oct 2024 (18 weeks ago)
M Sherwood
Very thorough and prompt valuation, Jack was polite and very helpful... Read more
5th Oct 2024 (18 weeks ago)
K manuelpillai
Marvin got us the mortgage offer quite promptly. He was really helpful.
Also Kane the branch manager helping us to sell our property and to purchase one as well. So I rec... Read more
Seller
20th Sep 2024 (20 weeks ago)
E Parr
Fox and sons, Jack help us sell out property , he was informative, helpful, explained the process ,very reassuring.... Read more
Seller
16th Sep 2024 (21 weeks ago)
D Bowes
I asked Jack Allsobrook to attend and value my property to help me make a decision on whether to sell or renovate. He was extremely friendly, knowledgeable and more importantly no
hard selling. Would definitely
recommend.... Read more
Seller
14th Sep 2024 (21 weeks ago)
S Y
We did not have much idea about the process and different fees/charges involved to purchase a property. Everyone whom we met at Fox and Sons Crawley Branch have all been very professional and helpful. Special thanks to Marvin who is very helpful, clarifying all our queries patiently, very pro-active and shared his opinion as and when required which helped us in clarification of all our queries. So far, experience is very good and satisfactory :)... Read more
Buyer
14th Sep 2024 (21 weeks ago)
R Kemal
Marvin Smith was our advisor and provided us with a great service and managed to get us a lease extension and a mortgage. Our application went very smoothly and Marvin was very helpful and updated us regularly.
Highly recommend... Read more
10th Sep 2024 (22 weeks ago)
S Agarwal
We have used Fox and Sons and their mortgaging services for few years now. They are extremely professional, honest, helpful and guide you at every stage of the process to make it a very smooth journey. Special thanks to Marvin who did our mortgage and remortgage and got us the best deal available every time.... Read more
9th Sep 2024 (22 weeks ago)
L Gonçalves
I would like to express my gratitude to Jack Allsobrook for the visit we had last week. Jack is truly an asset to Fox & Sons. He guided me through the entire house evaluation process, providing great comfort in knowing that the investment we made and the improvements we've undertaken were worth it. I can't thank Jack enough, as well as the Crawley branch, for being so helpful over the years whenever I've needed assistance. Fox & Sons are the go-to people for evaluations, whether you need to buy or sell a property, or even if you need a mortgage broker. If I could, I would give them 10 stars!
---
Regards
Lino... Read more
24th Aug 2024 (24 weeks ago)
I Tarry
What ever I say would not be enough to praise Fox and Sons.
The whole team were totally professional, supportive and respectful but there are two people that deserve extra praise:
Jack Alsobrook who had the confidence and drive from the outset to complete the sale within the tight timescale I had set him.
Abigale Webber who was contactable, communicative and supportive when the going got tough, working tirelessly to ensure a timely completion.
Thank you to everyone involved in the sale.... Read more
Seller
12th Aug 2024 (5 mo. ago)
N Style
Received mortgage services from Marvin Smith. Excellent service!
Very good at explaining the processes and what was available to me.... Read more
J Jawneh
Broker Marvin Smith was very helpful throughout the mortgage application until the completion. I will personally recommend the agency to friends,relatives and family. Thanks!... Read more
Buyer
7th Aug 2024 (6 mo. ago)
D Chaudhary
Dear Fox & Sons and Marvin,
I wanted to extend my heartfelt thanks for your exceptional help in purchasing my first home. Your guidance and support made the process smooth and stress-free. I truly appreciate your expertise and dedication.
Thank you.... Read more
Buyer
3rd Aug 2024 (6 mo. ago)
K Rogers
Could not fault fox & sons (especially Kane and Abi). From start to finish they have helped push things through and even with a very difficult solicitor they were very patient and helped, guided and reassured us to ensure we were happy.
We are now in our family home and couldn’t be happier! Thank you!... Read more
Buyer
1st Aug 2024 (6 mo. ago)
A gabriel
We are looking to buy our first house and Marvin helped us with everything. Great service and very helpful. I will recommend Marvin and all team !!!
Thank you... Read more
Buyer
15th Jul 2024 (6 mo. ago)
A Marsh
Great speed, service and efficiency received from Marvin! Thank you!... Read more
S 10
Really pleased with the service and advice we received selling our house. As first-timers we appreciated the advice and the team's proactive chasing of the buyers solicitors! Many thanks esp Abigail!!... Read more
Seller
23rd Jun 2024 (7 mo. ago)
R Morley
We used Fox and Sons to sell our property and we were very pleased with the service that we received as a whole - from start to finish the sales team kept us updated with viewings and viewing feedback etc and then once the property was sold, Abi the Sales Progressor kept everything pushing along and really helped us get to exchange and completion within a needed time frame. We also used Marvin, Mortgage Broker, who was fab at getting us the best mortgage deal and insurances and again, kept us up to date throughout the process. Many thanks to everyone!... Read more
Seller
18th Jun 2024 (7 mo. ago)
J Williams
Abigail is probably one of the most diligent and professional people we have ever had the pleasure of dealing with. She progressed our sale excellently and ensured we were kept informed of the different milestones in a timely fashion. We would not hesitate to recommend Abigail to anyone needing a professional yet personal touch from a first class property expert.
Thanks again, Jan and Stephen... Read more
Seller
14th Jun 2024 (7 mo. ago)
A Kota
Excellent mortgage advice service provided by Marvin Smith.
Highly rated and recommended.... Read more
22nd May 2024 (8 mo. ago)
H McCarthy
Had a very pleasant and smooth experience of working with Fox and Sons. As first time buyers, we were not sure what to expect from this whole process, but the team have been have kept us in the loop at all times. Always been met with a smile and lots of options to explore the houses, mortgages, and add-ons that work for us. Special shout out to Tom, who took us round for our initial viewings, Marvin for helping us get a great rate on our mortgage and fielding all of our questions, and Abi for her excellent customer service, they are a real credit to the office. Would recommend Fox and Sons in a heartbeat. Thank you so much!... Read more
Buyer
19th May 2024 (8 mo. ago)
R Ranjan
Being first time buyers, we were lucky to get our first home with Fox and Sons. It was a quite a lengthy process due to a long chain, but Abi W worked tirelessly to resolve the queries in timely manner and support the process end to end. She also guided us throughout the process especially when things were not very transparent from seller side. So, a big thanks to her.
Would have been best if they were flexible regarding the mortgage advice as it came at a cost from them.
Thanks - Harshita and Rajiv... Read more
Buyer
14th May 2024 (8 mo. ago)
paulpearce
We are in the process of buying our first home. Everyone we have had dealings with from Fox and Sons Crawley Branch have all been very professional and helpful. Special mention must go to Marvin Smith however. He has been extremely diligent, proactive, courteous and above all patient in helping us with the mortgage, insurance and other financial aspects. My shifts are not very office-friendly but Marvin has worked around this, got things done speedily and been helpful throughout. He has been an absolute credit to the Crawley Branch.... Read more
Buyer
6th May 2024 (9 mo. ago)
B ng
Thank you to all the staff at the Crowley branch! They were very eager to assist. Even though my English is not good, they helped me patiently and enthusiastically! With Marvin Smith’s hard work and help, he also helped me find the right law firm! Really, a huge thank you to all their staff! support!
With the help of Marvin Smith, the entire transaction was completed faster than I imagined! Really, support?
And Abi and Kane for their hard work! Extremely grateful!??... Read more
L Mbali
Marvin has worked tirelessly to make sure that all goes well fir me. He is highly professional and has been there every step of tge way. It wasn't easy for me as a first time buyer but he has made the whole experience easy . I highly recommend him to anyone who might be looking to secure a new home.... Read more
Buyer
1st May 2024 (9 mo. ago)
K Bridgewater
Marvin was really helpful with our new mortgage and made the process as smooth as possible... Read more
20th Apr 2024 (9 mo. ago)
R Bhat
Marvin was an exceptional mortgage advisor who guided us seamlessly through the home buying process. Being a first time buyer we did not had much idea about the process and different fees/charges involved. His expertise and patience in explaining each step made the entire experience stress-free. He was always available to answer our questions and provided valuable insights that helped us secure the best possible deal. Highly professional and genuinely caring. I wholeheartedly recommend him to anyone looking for top-notch mortgage advice.... Read more
Buyer
19th Apr 2024 (9 mo. ago)
L Parrish
I’ve had a great experience with the Fox & Sons team. Despite a very difficult chain and a buyer who required lots of attention, Abigail worked tirelessly to ensure that myself and my buyer both received timely answers to our queries, and we finally got the sale over the line after many months of effort on Abi’s part! Thank you so much.... Read more
Seller
18th Apr 2024 (9 mo. ago)
L Agrela
Highly recommended everyone at fox and sons from start to finish especially Marvin Smith for his hard work on finding us the best mortgage deal and keeping us updated through the whole process, couldn't be more satisfied with their work.... Read more
15th Apr 2024 (9 mo. ago)
L Evans
I contacted Fox & Sons as I needed a house valuation. Within 3 days of making contact, Jack Allsobrook visited my home, he provided a detailed valuation and talked me through how a marketing strategy could help get me the best price. He was engaging and showed genuine interest, really impressed.... Read more
13th Apr 2024 (9 mo. ago)
L Baxter
We use fox and sons to sell both of our flats. I have to say Abi Webber was a God send and worked tirelessly to push both our sales ( which proved to be difficult) through. She always made time for us, updating us on everything and reassuring us! Thank you everyone at fox and sons, but especially Abi... Read more
Seller
12th Mar 2024 (10 mo. ago)
N Forsyth
We used Marvin Smith as our mortgage broker... from start (gathering paperwork) to finish (offer) took less than 48 hours. Incredibly quick turnaround. Also kept in touch throughout the whole process. Use him!... Read more
9th Mar 2024 (11 mo. ago)
T Lawrence
We found Morgan Wilde to be extremely helpful in getting our property refurbished and back on the market for renting. She was very knowledgeable in what to do and who to use. It was very useful to have someone who was very approachable and contactable.... Read more
Landlord
5th Mar 2024 (11 mo. ago)
S HUSSAIN
Fox and Son team are very cooperative and guide you in right direction .Lastly I used it there service and I am happy yo recommend it.Specially Marvin Smith, he is brilliant, cooperative and guide you in a friendly way.... Read more
13th Feb 2024 (11 mo. ago)
V rawat
Marvin Smith is very helpful and professional setting up my Mortgage, clear and best advice and information was provided to us. I would recommend his services to anyone... Read more
12th Feb 2024 (11 mo. ago)
L Makinson
As first time buyers in England, everything we encountered was a little bit overwhelming and daunting. However, with the superb help, guidance and many, many questions answered - we cannot thank MARVIN SMITH enough. He has provided us with exceptional service. He continues to communicate with us on all aspects of buying our "forever home". Most professional and helpful all the way.... Read more
Buyer
7th Feb 2024 (1 year ago)
L Hryn
Marvin Smith is very helpful and professional setting up my remortgage, clear advice and information, fast respond to my email,. He continues to keep me informed with any updates. I would recommend his services to anyone... Read more
31st Jan 2024 (1 year ago)
M Seaborn
wonderful throughout, especially during and alongside a very non assuaging buyer and equally a non assuaging seller for my new property.- excellent liaison with all parties and staff willing to go a further mile even when personally disadvantaged. Great depth of marketing too.... Read more
Buyer
31st Jan 2024 (1 year ago)
D Morenigbade
Morgan helped me secure my flat even when I live far away... Read more
Tenant
30th Jan 2024 (1 year ago)
E Nagy
We got our mortgage thanks to David over 4 years ago and had a meeting with him last week about remortgaging. David went through the options we had and took his time to answer our questions. From the first time we reached out to him he has been always prompt in replying our emails and booking an appointment.
As part of the remortgaging process we were advised by David to have a house valuation. This was booked in immediately by Thomas Waudby in the office.
The valuation was done by Jack Allsobrook. We were really impressed by his knowledge and enthusiasm.
Jack gave us a great insight into the current market, thoroughly inspected our house, and then went through worst and best case scenario prices for the property. He also explained the strategies he would use in the selling process, which we were really happy with.
Thanks for all your help David, Jack and Thomas!... Read more
Seller
29th Jan 2024 (1 year ago)
K cakmak
I requested house valuation from Fox & Sons, they immediately booked a suitable date. Thomas Waudby came for valuation, and expertly explained the valuation process, outlined potential marketing strategies to maximize buyer interest, meticulously inspected the property, considering all relevant factors such as comparable house prices and local market trends, and gave valuation for my house in the best and worst cases of the market. He made suggestions for what may attract the potential buyers, what may discourage people. Great customer service. Well done Fox & Sons. Thank you Thomas.... Read more
Seller
20th Jan 2024 (1 year ago)
P kumar
As a first time buyer the process is daunting. However Abigail and the team was fabulous and so professional in whole process and helped us in all our questions . Fantastic estate agent. Thank you all... Read more
Buyer
18th Jan 2024 (1 year ago)
M Hobbs
Very helpful always in contact when selling my house would be 5 stars only that commission was higher than quoted... Read more
Seller
17th Jan 2024 (1 year ago)
T Fellows
Our dealings with Fox and Son's was excellent.
Abby was very friendly and helpful, nothing was any bother to her. She was quick to help us out and answer any questions we had. Abby was super helpful pushing our sale along and also helping out with our purchase, she had her finger on the pulse and kept in touch with us and the estate agents above and below the chain.
Thank you.... Read more
Seller
16th Jan 2024 (1 year ago)
N Damen
It's the people that make the difference and Abigail Webber is one of those people. When dealing with Abigail I felt both seen and heard. I appreciated her candor and her commitment. Credit to Fox & Sons for attracting, recruiting and retaining quality folks like Abigail. I would be confident working with her again, whether as a buyer or as a seller.... Read more
16th Jan 2024 (1 year ago)
S Dutta
Morgan and Fox and Sons are really good and among the best of the lot. I really appreciate their help and strongly recommended them.... Read more
22nd Dec 2023 (1 year ago)
David
Fox and Sons came highly recommended to me for sales so I thought I would give them a try for managing the property until I sell the apt with them.
I have had great communication with Ben in sales however the property management is lacking in good communication Staff don’t know when colleagues are returning telling me I would get a call and I didn’t when I finally did midway through conversation I was cut off no attempt to call me back or an email to follow up.
It’s early days with them Iam optimistic and hopeful things will improve.... Read more
Landlord
20th Dec 2023 (1 year ago)
R Halahakone
Fox and Sons Crawley has got a very professional and friendly team. Luqman mohammed was very helpful with our property viewings and special thanks to him as he introduced their mortgage adviser Marvin Smith to us on the very 1st day. Thanks Marvin you were brilliant as we did not have any stress through out the mortgage process. It was very easy to communicate and you handled everything in a very professional manner. Luqman and Marvin ,both of you are amazing and an asset to your organisation.... Read more
18th Dec 2023 (1 year ago)
J Costa
I would like to share my experience with Marvin Smith who helped me with the mortgage aspects of my home acquisition. He helped me for almost an year giving me a reassuring feeling that he would be ready to help me out in every aspect of it. He was always very attentive, efficient and professional, helping me navigate through out all the process.... Read more
Buyer
5th Dec 2023 (1 year ago)
I Gavlovska
I would like to thank the Fox and Sons team for their assistance with the mortgage application. Special thanks to Marvin for his help, quick responses, and overseeing the process. I'm still in the document processing stage, but throughout, I've had no communication issues. Marvin has been swift in addressing queries and assisting in selecting solicitors. Excellent service overall.... Read more
28th Nov 2023 (1 year ago)
A V
Everyone at Fox & Sons Crawley are amazing!
Great customer service from first contact, Tom & Abigail helped with all the question we had, which was a lot given we are First Time Buyer, made us comfortable, always happy to help & found what we were looking for. Great Experience throughout! i.e from Viewings to Mortgage Appointment to Getting an Offer Accepted!
Marvin Smith was great, helping us get our first mortgage & kept us up to date throughout. Excellent Customer Service & would use again when renewing mortgage.
Highly Recommend Fox & Son, Great for First Time Buyers as they are friendly, knowledgeable & really want to help, unlike other Estate Agents!
THANK YOU MARVIN, TOM & ABIGAIL!... Read more
Buyer
23rd Nov 2023 (1 year ago)
C Formby
Marvin Smith was very helpful with setting up my mortgage offer. Friendly and clear advice and information, very speedy service as well. He continues to keep me informed with any updates. Very reassuring to have him monitoring the ongoing process. I would recommend his services to anyone thinking of getting a mortgage.... Read more
23rd Nov 2023 (1 year ago)
D Isaac
Great service from Marvin Smith, took his time and helped us find the right mortgage.... Read more
13th Nov 2023 (1 year ago)
E Ibeh
Tom’s professionalism, politeness and knowledge is second to none. We had the best viewing experience with him and was very understanding and welcoming to our needs.... Read more
13th Nov 2023 (1 year ago)
P V
Thanks to the team at Fox and Sons Crawley for their help and support through our home buying process - in particular Marvin and Abi who were on hand to answer questions and keep us updated throughout... Read more
Buyer
12th Nov 2023 (1 year ago)
T Cook
Fox and sons are fab! Abigail. W especially has been a star throughout the selling/ buying process. All the staff are super! Many thanks :)... Read more
Seller
22nd Sep 2023 (1 year ago)
R b
I have recently supported with my mortgage application by Marvin Smith, the first day of my meeting I had no confidence and expectation with achieving my dream of ownership of a property,however, Marvin quickly gave me the confidence to believe,he was very professional with great understanding of his job; my application process was very quick and efficient, I can say I was successfully with my application, thank you Marvin.... Read more
Buyer
12th Sep 2023 (1 year ago)
L cerff
Having to buy a house in this market is daunting, however, Marvin Smith has been amazing. Offering knowledge, assistance and support to both my wife and I while finding a mortgage, many of our questions were quickly and professionally answered.
Marvin went above and beyond to get us the best deal, ensure we knew the ins and outs of the products and aided us in moving to the next step.
5* all round to this chap!... Read more
Buyer
8th Sep 2023 (1 year ago)
G Wright
Marvin has been outstanding throughout arranging my new mortgage, the sale of my current and purchase of new property has not been the easiest with challenging situations arising beyond our controlled but he has been knowledgeable and flexible as things have progressed and always ensures up to date communication, would happily recommend to anybody regardless of your previous experiences... Read more
Seller
1st Sep 2023 (1 year ago)
G Taylor
Marvin the mortgage broker is great and the crawley sales teams has been really helpful with setting up my mortgage... Read more
31st Aug 2023 (1 year ago)
P Shaw
It has been a great experience from the initial viewing of the property to everything else. Been a smooth process and stress free. Marvin Smith Been a huge help throughout the whole process. Would recommend ????... Read more
30th Aug 2023 (1 year ago)
N melhuish
Thank you very much, Marvin Smith and Fox & Sons team for all the advice. I'm a first-time buyer, I don't know what I have to do to own a home with support from Marvin with his professional skills and excellent service.
I would recommend anyone who is looking to buy a property they are the best team.... Read more
Buyer
17th Aug 2023 (1 year ago)
C Batchelor
We are first time buyers and had such amazing support from the team at Fox&Sons! Especially Marvin and Rebecca, we are so grateful for the support. Quick responses to our many questions, they are always happy to go through things in more detail- also gave us additional resources when my partner could not attend in person for him to go through! Could not of asked for anything better- hopefully soon to close the deal on a property!... Read more
Buyer
7th Aug 2023 (1 year ago)
M Fernandes
Excellent customer service from the first contract process explained fully, regular updates, prompt responses to my many, many many questions and always happy to help. Marvin Smith were great helping me navigate and getting my first sole mortgage and was so helpful when it came to the completion side of things. I will use Marvin again when my mortgage is up for renewal. Excellent Customer Service ,highly recommend Marvin Smith.... Read more
4th Aug 2023 (1 year ago)
TomWeeks328
Still waiting for a reply to our cancellation of your services.... Read more
2nd Aug 2023 (1 year ago)
O Mcveigh
I used Marvin recently to arrange my mortgage - he was great. Marvin took us through everything and was always quick to respond when I had questions. Would definitely recommend!!... Read more
19th Jun 2023 (1 year ago)
F Ayling
Marvin helped us with our mortgage and deserves special mention nothing was to much trouble for him but the whole team was brilliant!... Read more
19th Jun 2023 (1 year ago)
S Scott
Fantastic experience with this estate agent, particularly both Rebecca and Tom who went the extra mile with lining up properties to view. Abi was also always willing to help with any queries on the phone. I would highly recommend this very professional team.... Read more
16th Jun 2023 (1 year ago)
L Mo
Great service!... Read more
16th Jun 2023 (1 year ago)
A Mackey-Fitzsimons
Great experience with Fox and Sons. Sales Staff are very friendly and helped every step of the way. Wouldn’t chose another agent!... Read more
Seller
16th Jun 2023 (1 year ago)
O Kaleta
Marvin - mortgage broker 5??!!! I couldn’t ask for a better one , explain all process and found us a great deal what is nearly impossible in current market. Thank you... Read more
16th Jun 2023 (1 year ago)
S Phillpot
Do not go near this agency with a barge pole! From the outset promised a open day with a list of 500 people they would be phoning who would be interested (no open day happened) to over valuing and writing the contract that no matter what I sold the house at I would still pay the fee on the value they had put on it initially which was wildly over valued. Total scam and nothing but lies. The office is useless, they do not communicate at all and they have no professionalism at all. A total shambles and scam, worst mistake I’ve made choosing these cowboys to sell my house! USELESS!!... Read more
Seller
13th Jun 2023 (1 year ago)
C Cheetham
Worked with greg and marvin for my mortgage! Both were very quick and on the ball and really helped us secure our mortgage and anything else we needed!... Read more
7th Jun 2023 (1 year ago)
Terrible service
I rent out a property via fox and sons and the service they have provided to me as a landlord has been terrible. They work on behalf of tenants rather than the landlord and I have had a number of issues.
BEWARE of their 6 months notice period which is hidden within their terms of business and not clearly explained at the outset. So even if you raise issues and want to swap to another agency you’re stuck with them for 6 months.
I’d highly suggest using another agency landlords!!... Read more
Landlord
5th Jun 2023 (1 year ago)
Z Patel
Terrible service
I rent out a property via fox and sons and the service they have provided to me as a landlord has been terrible. They work on behalf of tenants rather than the landlord and I have had a number of issues.
BEWARE of their 6 months notice period which is hidden within their terms of business and not clearly explained at the outset. So even if you raise issues and want to swap to another agency you’re stuck with them for 6 months.
I’d highly suggest using another agency landlords!!... Read more
Landlord
5th Jun 2023 (1 year ago)
M Cousins

Genuinely the worst agent I have had the misfortune of working with. From the total lack of communication to them actually avoiding phone calls rather than tell us that a viewing had not gone ahead I cannot warn people from using Fox and Sons Crawley enough! Jack initially visited our house to value it and basically fed us a pack of lies about the efficiency of their sales team, the speed with which he could sell our house and, in hindsight, showed he has absolutely no idea of the housing market in this area. We had a open day on a Saturday for our house for which they managed to line up 0 viewings in 3 weeks, despite telling us they had numbers in double figures interested. They gave no indication of this until 5:30 on the Friday before in addition to telling us that the viewing that we believed had happened on the Tuesday had not taken place. Thomas, who was supposedly showing our house and negotiating avoided our calls to tell us this and the branch manager Rebecca was full of apologies but nothing changed in the 3 weeks that followed these failures. Steer clear at all costs!... Read more
Seller
19th May 2023 (1 year ago)
Z Cee
Having moved house 4 times in the past 8 years wasn't looking forward to the experience, once again! However, Ella from the Crawley branch I have to say is one of the most helpful, friendly and above all persistent, customer focused people I have come across. Ella made it happen despite a number hurdles and did it with a smile - well done Ella you're a star!... Read more
15th Mar 2023 (1 year ago)
K Koltowska
Highly recommend! They provide great mortgage services. Marvin have been very helpful and involved through the whole process of buying property. Definitely will use his service in future.... Read more
Buyer
1st Mar 2023 (1 year ago)
D Verde?
Kind of unprofessional I’d say. Me & my friend were trying to rent a property as we just moved to the UK, we had some difficulties with the documents which probably made us to be ineligible for renting, however we were told by agent Ella that this can be fixed. She never came back to us. We were writing emails and gave phone calls to her, but no reply. It would have been nice for her to tell us at least that we are not accepted, not to let us waiting and hoping. We are very disappointed because we relied on her.... Read more
Tenant
11th Feb 2023 (1 year ago)
S svennolla

Property purchase, Crawley branch - I am really not happy.
In a nutshell
1) Underground parking verbally promised -> actually only outdoor assigned spot as discovered when moving in
2) Sale with TV set included as per sales advertisement -> no TV present when moved in
3) Great communications, clarity and speed between estate agent and recommended solicitor verbally promised -> estate agent frequently where unclear about the state of the process and what is missing, sales process took +9 month; 1st time buyer, no chain, no financial difficulties.
In more detail:
1) When viewing the property the estate agent clearly stated that the parking spot advertised in the brochure was underground. I saw this as a great advantage point as I own a motorcycle which would weather greatly if parks outside rather than in the underground parking. Additionally there is a 23 times higher chance that a motorbike gets stolen compared to a car. Having an underground parking would give me a higher degree of hope that my personal beloved bike does not get nicked.
Needless to say that an underground parking spot has a much higher value compared to an assigned outdoor spot. The fact that my spot has surprisingly morphed from underground to above ground and publicly available has diminished the property value.
2) I don’t watch much TV and don’t care too much - but if the brochure states that the place comes with a free TV I would like to find it when moving in. That has not been the case.
3) If I were to recommend a restaurant to a friend and this turns out really bad I would feel a good degree of remorse having recommended it if it is not just a matter of differences in taste. I do have a responsibility to recommend good things and not bad things. The solicitor has turned out not only not good but really slow, bad in communication and generally providing sub-satisfying services. For example: Three month after the solicitor has been assigned the estate agent stated that he does not know what is still missing and mentioned that a very swift exchange and completion would be envisioned. It took another half a year for it all to go through to no fault of the seller or buyer.... Read more
Buyer
19th Jan 2023 (2 years ago)
Meg
Marvin has been great throughout our mortgage applying process. He is extremely responsive to all our emails and phone calls and has been incredibly helpful. He also got us a reasonable mortgage offer best suited for us. Thank you:)... Read more
17th Nov 2022 (2 years ago)
?
Marvin Smith was absolutely amazing. He was with us from the very beginning to the end. He replied on every our emails, calls etc. even when we had a problem with our solicitor he tried to do his best and tried to help us with whatever he can. We definitely will recommend him to our friends and families.... Read more
Buyer
14th Nov 2022 (2 years ago)
S Ak
Worst estate agent ever. Cowboys and liars... Read more
12th Nov 2022 (2 years ago)
A Jagadeesh
Excellent Service with regards to Mortgage advice. We recently had this service from one of the advisor Mr. Marvin and he made us so comfortable and communication was great.... Read more
8th Nov 2022 (2 years ago)
I Nicklas-Coker
Marvin Smith provided a service with a personal touch (friendly and professional). I appreciate his efficiency in replying to emails and informing me about all changes in the process. He is a good communicator, passionate about his job and a lovely broker.... Read more
4th Nov 2022 (2 years ago)
M Mcpherson-Pratt
We recently completed on buying our first property and Marvin from the mortgage team at Fox and Sons helped us get a good mortgage deal after our initial mortgage offer wouldn’t accept the lease length of the property we were buying. He was consistently supportive and professional throughout the process of buying and good at communicating with us to keep us in the loop. Marvin really helped make what has been a really stressful time that little bit less stressful. We look forward to working with him again in 2 years when we need to renew our mortgage.... Read more
Buyer
1st Nov 2022 (2 years ago)
A bashir
Grt services... Read more
22nd Oct 2022 (2 years ago)
J Novack
Lee has been extremely helpful with our rental property, dealing with finding new tenants quickly and is always there to answer any questions that I have.... Read more
Landlord
31st Aug 2022 (2 years ago)
J Stevenson
Lee Stairs has shown professionalism and courtesy throughout the whole process. It has been an absolute pleasure to deal with him along with all members of his team. We have been guided through the whole process step by step, with good advice and encouragement, with every question answered. After many years of bad experiences within the rental game we have now found someone we can trust! His expertise and knowledge are a great asset and I would highly recommend Fox & Sons Estate Agent, giving them a very well deserved 5 star rating.... Read more
11th Jul 2022 (2 years ago)
S stocker
Was able to get through to Ella in the Lettings Department in the morning and she was so friendly and helpful and arranged a viewing for me around my meal break. Less than 48 hours later Ella had done nearly everything with all the references and checks and we moved in within 10 days. Every time I needed to speak to her she was friendly and welcoming and would always get back to me with any information needed. Was made to feel appreciated and welcome all the time and would definitely recommend Fox and Sons for anyone renting, selling or buying.... Read more
1st Jul 2022 (2 years ago)
L Turner
What a wonderful company to deal with, Ella and Lee were amazing and professional throughout the whole moving process, keeping me informed of everything and the communication was absolutely top notch! Both Ella and Lee are a credit to Fox and Sons.... Read more
1st Jul 2022 (2 years ago)
M taylor
Ella and Lee have been absolutely brilliant, so efficient I’d highly recommend.... Read more
27th Jun 2022 (2 years ago)
L Harwood
Tom has been amazing. He has worked tirelessly and kept us updated at all times. Brilliant service.... Read more
21st Jun 2022 (2 years ago)
M Tobin
As a First Time buyer Jordan and Tom really helped with the process, they were patient with the delays and were really easy to contact even though they were busy. Thanks Both!... Read more
Buyer
4th Jun 2022 (2 years ago)
Mark

From start to finish, Fox and Sons provided a fantastic service. A big thanks to Ben who is very professional and knowledgeable of the current market. His initial valuation was conducted early evening and what felt like was eating into his evening, Ben was more than happy to not rush through the process and provide us with all the relevant information we needed.
Ben and the rest of team are very approachable and went above and beyond to make the journey that much easier for us! Knowing how busy Estate Agents are, Ben always found the time to frequently provided us with updates and we were always provided with feedback. The communication throughout the whole team was fantastic and reassured us the Fox & Sons team in Crawley were taking care of the sale of our property. We were made aware of any upcoming viewings verbally and via a text message. (As we were sometimes unable to take a call it was a nice touch that a text message was also sent to make us aware of any viewings) As soon as our property was on the market Ben and the rest of the team had many viewings lined up.
Overall I would like to thank Ben and the rest of the team for providing a fantastic Service throughout and I would highly recommend Fox and Sons in Crawley.... Read more
Seller
25th Apr 2022 (2 years ago)
S Vallerine
Lee Stairs exhibited all the attributes you want with an Estate Agent, great communication, flexibility, knowledgeable, personal touch, calm and approachable with every query. Would highly recommend. I will be back Lee you can count on that !... Read more
28th Mar 2022 (2 years ago)
A Vizbarait?
We have been referred by another person and we have not left disappointed. From buying a house nearly 2 years ago and now then we need to remortgage, we have been receiving excellent customer service. All our questions answered, everything explained, best options provided. We paid one off fee, however, it's way worth the money! David is really good with communication and always on top of everything. Expert in this field.... Read more
Buyer
11th Dec 2021 (3 years ago)
F Lee
Professional service provided by Ben & Lee. Their 5 stars level service made move easy & smooth . Highly recommend Fox & Sons if you are looking for a new house. Thank you!... Read more
Tenant
30th Nov 2021 (3 years ago)
S Rabie
The service of Fox and Sons team in Crawley is excellent. They are professional, helpful and very friendly. I will recommend their 5 star service to anyone.... Read more
18th Sep 2021 (3 years ago)
E Komosa
Ben and Lee have been extremely helpful in finding the perfect dream home for my family. They kept me informed on how things where going and gave me plenty of time to sort things out. They also checked in to see if things where going ok and were able to help with paperwork and answer all the numerous questions I had. Definitely amazing, professional and friendly estate agents. I cant recommend them enough.... Read more
Buyer
4th Aug 2021 (3 years ago)
P Anderson
Lee and Ben from Fox & Sons made our move so easy. Fantastic communication from start to finish and answered all our endless questions. Professional, friendly service. Highly recommend.... Read more
30th Jul 2021 (3 years ago)
E Hall
Lee and his colleague, Ben, have been very helpful and shown great knowledge in helping us let our property. They found tenants very quickly and have communicated effectively with us. I would recommend them.... Read more
Landlord
29th Jul 2021 (3 years ago)
D 370
Fantastic service from Lee and Lettings support team.
As a non-UK based landlord, I've used the services of Fox & Sons (Sequence group) for almost two decades. My experiences of their service is polarised; sometimes it's fine, other times it's poor.
However...
Having Lee on board to help and support through a difficult transition between tenants over the past six months, has been nothing short of fantastic. Lee acted as a communications channel between (former) tenants, contractors, 3rd party service providers and myself while his attentiveness to resolving known issues, and pro-active approach to advise/support for unexpected issues is excellent. His industry knowledge and experience has come in very handy when I sought guidance, and his patience to see complex issues through to conclusion is worthy of the highest praise.
I whole-heartedly recommend the services of Fox & Sons for any lettings requirements.... Read more
Landlord
7th Jul 2021 (3 years ago)
L michaels
I have used this branch of Fox and Sons for two years, letting and managing my flat. Lee Stairs has been consistently on the ball and easy to deal with in all aspects of this.... Read more
Landlord
29th Jun 2021 (3 years ago)
A Brownlie
Jordan was absolutely fab - we are still thinking about the property we viewed but Jordan has given us a great impression of Fox and Sons and the experience was brilliant. He was really knowledgeable about the area and answered all our questions about the property. We are pleased that the property we saw has the features we are looking for in a house and it's definitely one we have put on the list to think about.... Read more
17th May 2021 (3 years ago)
G BANGERS
brilliant through our whole journey, always kept us updated throughout. couldn't be happier with the service helping us buy our first home would highly recommend using them. lovely staff.... Read more
Buyer
25th Apr 2021 (3 years ago)
N Pomfret
We had an excellent experience with Tom at Fox & Sons in Crawley from start to finish. We had a long and stressful house sale process, beset with problems, all of which were handled by Tom with total professionalism; he made the process so much easier and less stressful. During the process, he was always very positive, but never giving us false hope when things weren't going to plan - always cheerful and explaining next steps and options to help us. Nothing was too much trouble. His knowledge of our house was amazing after only a couple of visits, and got our house under offer within two weeks of going on the market. He was really reliable and dealt with communications with our buyers seamlessly, it felt like we were talking straight to them ourselves, so we always felt we were all on the same page. We would definitely recommend him and the branch to anyone looking to sell in Crawley! Thank you so much Tom. Natalie & Rob... Read more
Seller
15th Apr 2021 (3 years ago)
M Bandesha
I was very happy and impressed with how the sale of my property was conducted by Fox and Sons. I was concerned that I would struggle selling the property during COVID however it was not a deterrent and they accomplished a sale. All throughout the process Thomas was incredibly helpful and professional, keeping me updated constantly. I would highly recommend Fox and Sons if you want a fast efficient and professional service.... Read more
Seller
12th Apr 2021 (3 years ago)
T Whitty
Ben and Lee were excellent. Reacted quickly to all requests usually be phone which makes a nice change. The whole lease went through very quickly. Other estate agents have not responded weeks after my emails to them.... Read more
Landlord
1st Apr 2021 (3 years ago)
L Holt
I cannot explain the level of professionalism from this company. Ben is extremely loyal and trusting, taking you on a moving journey with utter ease. His whole team are very responsive, keeping you in the loop of updates every step of the way, making the process as stress free as possible. Thank you Ben & co :)... Read more
15th Mar 2021 (3 years ago)
Absolutely fantastic. Focused, engaged, great communication and supportive through the entire journey... Read more
Seller
3rd Mar 2021 (3 years ago)
E Namazov
Dear Lee Stairs,
I was really very much impressed by your high level professionalism, customer care, customer service orientation and punctuality.
You have been super responsive (even outside of working hours!) and you acted as a professional partner by trying to help and come up with solutions and alternatives rather than just providing default feedbacks to tick a box ???? You really did your best which is highly appreciated.
I really want to thank you for your unlimited and fantastic support that you have provided me with so far.
Many thanks indeed!
Best regards
Elmar Namazov... Read more
15th Feb 2021 (3 years ago)
R Smith
Lee Stairs is very helpful and friendly. He understands the pressures on Landlords, and goes out of his way to achieve tenants.
Highly recommend him.... Read more
Landlord
17th Dec 2020 (4 years ago)
A Shah
Very happy with the service provided. Lee Stairs is a thorough professional and understands the needs & concerns of both Landlords & Tenants. Highly recommended!... Read more
16th Dec 2020 (4 years ago)
R Harshil
Great service so far! Tom has been so efficient with his knowledge and his chasing also! Really good guy who has made the transition into his senior branch manager seamless, thanks for all your efforts... Read more
12th Nov 2020 (4 years ago)
G Mitchell
Would 100% recommend, both selling and buying with Fox & Sons. After a shocking experience with another local estate agent (I won’t say any names out of decency), I chose to move with Fox & Sons instead, after a highly regarded recommendation from a friend... I can honestly say I’m absolutely over the moon with the service I received from them. All round really nice and, assuring and helpful people. The staff I dealt with included Dave, who was very knowledgeable and patient with helping me around mortgage proceedings, and Will, who was crucial in helping me to find the perfect home! So happy with everything, definitely a home I’ll be in for years if not decades! I would certainly use them again, but can’t see that happening for a while as this house is now my home!... Read more
Seller
5th Oct 2020 (4 years ago)
H Sarah
Having lost hope of selling our flat following lockdown with another Agency we had Ben come to do a valuation and we were extremely impressed by his professionalism, honesty and advice. He explained the current market and left us feeling extremely confident that he would be the right man for the job. Sure enough, within no time we had accepted an offer and sold our flat! The communication has been outstanding and overall our experience has been 10 out of 10! Thank you Ben, we can now start the next chapter of our lives :D... Read more
Seller
5th Oct 2020 (4 years ago)
Jodie
Estate agents usually have a bad rep & that had been my experience up until I spoke with Lee at fox & sons. He was professional yet personable from the off & found me the property I was looking for. Throughout the whole process Lee's experience shone through which made me confident I was signing with the right estate agents. He kept me in the loop throughout & responded to all my queries big or small super quick. Would definitely recommend.... Read more
Buyer
21st Aug 2020 (4 years ago)
G Snow
Excellent service from Lee and the team at Fox and Sons. Myself and my partner Richard are very happy with the property we found, and we have a lovely garden :)... Read more
Tenant
24th Jul 2020 (4 years ago)
F porter
A personal thank you to Lee at Crawley Fox & Son's. We had an up and down journey with looking for somewhere to rent. However, he was professional on a personal level. Constantly keeping us in the loop, personally routing for us and finding us a great house. Highly recommend!... Read more
Tenant
23rd Jul 2020 (4 years ago)
C Kelly
It has been excellent working with Lee in out search for a new home. His professionalism and responsiveness has been beyond what we had expected and we would definitely recommend to anyone!!... Read more
23rd Jul 2020 (4 years ago)
A Locker
Lee in Crawley Fox & Sons Lettings was able to find me multiple tenants wanting torto my flat in under 24hrs of marketing! His professionalism and efficiency has been unrivaled! I wouldn't go anywhere else.... Read more
Landlord
23rd Jul 2020 (4 years ago)
D Robinson
An agent is only as good as its negotiators. Lee is brilliant! Excellent service and finding the right tenant for the right property....many thanks.... Read more
Landlord
5th Jun 2020 (4 years ago)
S Burgess
Jamie Collins has just carried out a valuation of my property and I was impressed with his service - professional, efficient and to the point. He answered all the questions I had and made sure the information provided was relevant to my needs. 5* service... Read more
Seller
2nd Mar 2020 (4 years ago)
S Mclellan
I recently used fox and sons for the sale of my house and purchase of my next house. I always thought I would struggle to find the right home but Olivia and the team made the whole process so easy. They helped me to set up my mortgage where i got a particularly good rate with David the mortgage broker. They were always on hand whenever I needed help and I would recommend fox and sons to anyone and would definitely use them again!... Read more
Seller
28th Feb 2020 (4 years ago)
N Vadasz
Fox&Sons have recently helped me find a tenant for my flat when the previous tenants gave notice early. They have found me an ideal tenant and have been expedient with all the formalities. They have been very helpful, dealing quickly with my queries. They have made the process of changing tenants extremely easy and stressfree... Read more
Landlord
29th Jan 2020 (5 years ago)
M stockbridge
I had my property valued by Jamie. I didn't want to sell, just get a valuation. Jamie was very professional & polite. He gave me a valuation. I would have no problem getting back to him or recommending Fox's to others.... Read more
29th Jan 2020 (5 years ago)
R Jeffryes
As a first time buyer, Samantha Berryman my mortgage advisor has been outstanding! She has been extremely helpful, explains everything fully and keeps me updated every step of the way. I could not recommend her highly enough!... Read more
Buyer
16th Jan 2020 (5 years ago)
M Shipp
The new lettings manager Lee Stairs is a breath of fresh air. I have several properties in the Crawley area and have entrusted Lee to manage these. His proffesionalism, years of experience and wealth of knowledge outshone seven other agents I spoke with and met with in the Crawley area.... Read more
Landlord
3rd Jul 2019 (5 years ago)
A Oliveira
I would like to thank everyone at fox and sons
Especially to Ruth & Kevin for being friendly and super professional .. and all the help provided throughout the letting .
Would definitely and highly recommend fox & sons to my friends in Crawley.
Thank you once again for everything .... Read more
13th Jun 2019 (5 years ago)
A Baker
Sold within two weeks of marketing for the full asking price - I am very grateful for everything the team at Fox’s have done for me. Highly recommend.... Read more
Seller
6th May 2019 (5 years ago)
R Francis
Very helpful, listened to my needs and found me a suitable property. Would highly recommend.... Read more
6th May 2019 (5 years ago)
C Rigby
Would have been okay however we were not told about having joint property viewing with another couple nor were we given correct instruction about where to meet on the day. Didn't feel like the person showing us around knew anything about the places when we asked standard questions. Wouldn't recommend to be honest, there are better estate agents in the area.... Read more
2nd Mar 2019 (5 years ago)
S Baldwin
As a Tennant I've been very pleased with the help and support from Fox & Sons plus Sequence. Thank you guys expecially Ruth and Mariah for all your help and support x... Read more
Tenant
25th Feb 2019 (5 years ago)
S Cardin
This is the second time I have sold a property through Fox and they deliver every time. Highly recommend to any of those who are moving home... Read more
Seller
24th Feb 2019 (5 years ago)
C Travis
Fantastic service from start to finish. I will be recommending this agency to all my friends and family. They are professional, prompt and kept me updated throughout the sale of my property.... Read more
Seller
16th Feb 2019 (5 years ago)
B Wu
Great service from Lee Charles on the financial advise for our whole relocation process. Not been easy to handle the case but really good job to get it done in the way we preferred, many thanks for the help and support on this!... Read more
4th Jan 2019 (6 years ago)
M Rachita
Today I was with my wife at Fox and Sons estate agents in Crawley to speak about renting a property.
Reece Ballard was verry helpfully with our decision. He told us will try to finish all the steps today and was done how he said. At 18:00 called to tell we are accept from landlord. Thank you again, Reece.
I really recommend to speak with Reece for renting.... Read more
Tenant
2nd Nov 2018 (6 years ago)
F Sloane
My experience with Fox and Sons was excellent from day 1. Olivia and the team really went the extra mile when selling my property and I never thought that the move would be so stress free and easy. This is an agent I would definitely recommend anyone to try.... Read more
Seller
28th Jul 2018 (6 years ago)
S Akif

Estate agents like this live up to the bad reputation estate agents have. They use bully boy tactics to make you use their in house services.
In order for me to view one of their properties I had to sit down with their mortgage adviser to ensure I could afford the property despite already having an agreement in principle to port my existing mortgage. When I met with the mortgage adviser he gave me a massive sales pitch, informed me the wrong amount for stamp duty, and gave me lots of wrong information such as I have to use their insurance company for home insurance and health. As I have mortgaged 4 times I know my stiff so challenged him on all of this. The only thing attractive was the price of the service.
Eventually I visited the property and asked the estate agent how I put an offer down he asked me the offer and told me he would inform the office and let me know by the end of the day. No call at the end of the day and my offer had not been put through. Then I had to put the offer through the mortgage adviser who was putting pressure on to use his services as he was cheaper than my existing. Eventually when my offer was put through I was advised the vendor will only accept if I use the in house mortgage adviser as they have formed a relationship! This is ridiculous, they had no onward purchase so I'd be very surprised if they spoke at all. I advised I had used my mortgage adviser 4 times and will not entertain bully boy tactics if they don't accept its their loss.
There is no customer service whatsoever, I then had to arrange a further viewing and there was a mix up in time. Instead of ringing me they just got on with their day. You get put on hold for them to make doctors appointments, they make no effort to keep in contact to see how the sale is progressing. Say they will call you back and don't.
The only positive, Hugh has started recently as a sales consultant, he is great and really understands customer service, shame about the company he works for.... Read more
Buyer
20th Jun 2018 (6 years ago)
Y Tokar
Used their mortgage advisor who was very helpful and got me a really good rate. He always update me and let me know what’s going on with the house I buy.... Read more
Buyer
5th Apr 2018 (6 years ago)
L Maniušyt?
A Big big thanks to the whole office for being very helpful through house buying process. Lee Charles, our mortgage broker, was amazing sorting mortgage out, very kind and supportive all the time! Thank you once again!... Read more
Buyer
4th Apr 2018 (6 years ago)
G Scott

I approached Fox & Sons two months ago as I had a property to let out as I wanted to move into a rental due to personal reasons. I spoke to Natasha who briefly went through the process and told me she will get her manager, Alisha to come to my property and talk me though everything. When Alisha came over, she was so professional and answered every question I had. Rather then talk about how good her company is like other agents did, she explained the whole process in great detail. I was seriously impressed. Once my house was on the market, Natasha and Georgie booked seven viewings within two days. I had three viewing presented to me and I got to chose who I wanted in my house. Their referencing is so extensive they could find out anything they wanted to about the new tenant.
While this was going on, they went out of their way to find me a property. Natasha took me on the viewing and if she gives everyone the service she gave me, I'm sure she lets every house. Very professional and knew the ins and out of the property.
From finding me a tenant and me a new house, the whole process happened so efficient and didn't take anywhere as long as I thought it would.
I will defiantly be using Alisha and her team for the foreseeable future.
Thank you so much ladies!... Read more
Landlord
28th Mar 2018 (6 years ago)
P Davis
Fox & Sons kept me updated throughout the sale of my property and were professional from start to finish. I couldn’t be happier with the service provide. I actually ended up buying through their Bognor office who were just as helpful and just as efficient. Brilliant bunch of people and I highly recommend this company to anyone looking to buy or sell.... Read more
Seller
24th Feb 2018 (6 years ago)
A Dui
Would use again. Great staff and great service. Having not sold a property before, I was able to rely on Fox & Sons to guide me through the whole process. I would recommended them to anyone looking to sell their home as I could not have had a better experience.... Read more
Seller
20th Feb 2018 (6 years ago)
K Thomson
Arranged to view 2 properties well in advance. Got a phone call and email confirming the viewings. Had to travel a long way to see them. The agent didnt show up for the viewing. The owner was inaide and said he didnt know of any viewing. Phoning the office kept ringing and went to voicemail. Complete waste of time and money, avoid AT ALL COSTS!... Read more
20th Jan 2018 (7 years ago)
A French
Avoid!
Poor communication throughout selling our house, 2 viewings did not turn up and we were not informed by the estate agents after tidying all morning with a 4 month old baby in tow, have chosen a different estate agent which are far more professional!... Read more
Seller
17th Jan 2018 (7 years ago)
C Probert

I would not recommend this estate agent to anyone buying or selling a property.
Countless errors were made during the process of my property being sold by them. Extremely poor communication being the main reason. So many examples I started to keep a record. They set up an open day without informing me. Arranged viewings that I did not authorise or have any awareness of until my neighbour asked "how did the viewings go". Rarely returned phone calls. Turned up with actual viewers in tow that I had no knowledge of. I had to chaise for feedback. Put for sale sign up in front of wrong property. Stated on rightmove that my property was freehold when it was leasehold. The list goes on. My property did sell but well below there initial estimate. They recommended a solicitor called Sequence that performed appallingly on move day.
People stay well away. In the future I wont even view properties being sold by Fox and Sons because of my experience.
I hope this review helps people make the right decision when choosing an estate agent.... Read more
Seller
15th Dec 2017 (7 years ago)
R Temple
If its was possible for minus stars fox and sons would get several, from the start of our tenancy i was told we had to pay two months rent upfront inc deposit which was in excess of 3k. ridiculous!, then we paid guarantor fees even though i had a good credit rating???, lived in the property for 6months then moved out for personal circumstances, the landlady was very understanding and helpful, however fox and sons did not do the exit tenancy report 5days! after moving out, which holds up our deposit for much longer, apart from alisha (crawley branch) who only seems to be the only honest person there. the rest didnt have a clue what was going on! terrible estate agent DO NOT USE.... Read more
Tenant
18th Oct 2017 (7 years ago)
D Murray
Estate agents like this give the entire profession a bad name.... Read more
11th Apr 2017 (7 years ago)
L Walsh

What can I say about this Estate Agent? nothing complimentary that's for sure. We received no feedback from them what so ever after the few viewings they did arrange (2 plus one open day which yielded nothing) I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, we had been told that Fox and Sons had this vast network of agents throughout the UK but we could not be found on the Bexhill branch data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the Monday. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.... Read more
Seller
4th Mar 2017 (7 years ago)
M Clare
They took care of everything! Buying or selling a house is always associated with high stress and frustration - we had none of that with Fox & Sons! From Day One and throughout the process we could not have been happier with the way things were handled. Courtesy, weekly feedback and the feeling that we were in professional hands all helped to make this as stress-free as it could be. Many thanks to Fox & Sons.... Read more
Seller
16th Jan 2017 (8 years ago)
O Charleston
Cowboys . . . Terrible service!... Read more
3rd Sep 2016 (8 years ago)
J smith
Not professional at all, constantly lied to about everything. Nightmare to get hold of anyone who actually knows what their talking about.
Would never go through them again.... Read more
19th May 2016 (8 years ago)