I like Roy Brooks. Good team of people. They sold me my Peckham home, and then resold it for me 5 years later. They are independent and professional with a personal service. I recommended them to a friend and they've just sold her house too.
I rented a property in South East London through Roy Brooks with two friends in August 2014. We were initially happy with the service we received when finding the property but unfortunately the experience of being property managed by Roy Brooks ended up causing us extreme stress.
We had to refer all issues with the property to our contact at Roy Brooks who would then pass them on to our landlord (who owned 300 properties). Early on, we noticed a problem with the roof leaking and had water running down the walls of two bedrooms which then led to the rooms becoming very mouldy. Despite reporting it straight away, this wasn't repaired for months. There was a total breakdown of communication as the landlord would not be co-operative and Roy Brooks had no power to effect any change themselves. To us, it seemed completely unacceptable that they would offer a property management service and then repeatedly tell us there was nothing they could do about the situation.
We ended up living with a leaky roof and with mould affecting our health and damaging our property for ten weeks, all the while having to constantly write emails and phone Roy Brooks to try and get something done about the problems. We were often made to feel as if we were being unreasonable or a nuisance for wanting the issue to be solved. This also occurred when we asked for 24 hours notice before contractors or the landlord would come to the house. On several occasions, the landlord who I personally never met throughout the tenancy let himself into the house without our consent on less that 24 hours notice with Roy Brooks's approval.
Eventually we were told that the landlord had 'agreed to end our tenancy early', so we were effectively asked to leave for complaining too much about the house not being in a fit state. Roy Brooks offered to waive agency fees in finding us a new property but we decided not to use them again after our terrible experience.
If you are looking to rent with Roy Brooks (or any other agency) I'd strongly recommend checking out who your landlord is and if they are a business or own hundreds of properties I'd steer well clear - these landlords do not care one bit about the well being of the tenants.
*EDIT 13/04/2015: In response to the reply from Roy Brooks, you most certainly did manage the property that I'm referring to, I can supply evidence if necessary, and visits took place repeatedly at less that 24 hours notice. I can also provide evidence of my requesting 24 hours notice and the agency's reply that this is "not always possible".
Really lovely bunch. Communication was great. The agent (Clement) actually found another house to show us as well our original viewing. We ended up going with his surprised viewing.
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
Me and my wife have been working closely with the Kinleigh Folkard and Hayward team to find us new tenants for our apartment. On the point of valuation they provided great with comparable properties to show us what could be reasonably achieved. They touched base and conveyed great feedback 2 - 3 times a week. Seamus and Louise worked tirelessly to process the tenancy agreements to our specification and requirements. We will be using and recommending this agency in the future to all.
If there would be a possibility to put no stars - I WOULD NOT PUT EVEN ONE! The most horrible experience during my tenancy (still have 6 months left, i do regret that we signed 2 years contract). They always change our flat managers, i never know who to contact and barely seen one of them. The Latest one Kirilee is awful - not responding to my emails (maybe 1 of 5) when i try to call to the main office she is always on her lunch, her colleagues promiss - she will reply to your email - and what? nothing. I had mould problem with my carpet flooring, it took them 2 MONTHS to actually take actions and send contractors to our flat. And now - they removed it and I am sleeping in my living room (en suite with a kitchen) for another month now. is it normal? and I am sharing this flat with my friend and this causes problem for him as well, not being able to use living room and kitchen). Very disappointing. We are paying for double bedroom flat, and I don't even have my own corner in my flat!!! I hope at least this message will be heard!!
We had a rocky road with a previous (cheaper) agent who agreed a long and protracted sale that never realised. Foxtons were so much more professional. There was clear communication throughout both during marketing and viewing and throughout the post agreement process. Both Chris Venter (sales manager) and Lewis Campbell (senior negotiator) were always on hand to answer queries You get what you pay for and I would highly recommend Foxtons. We would go to Foxtons first if we had to do it again.
They were not forthcoming about maintenance work that was going to be carried out on the building. So now I have scaffolding outside of my windows and have just found out it's going to be there for four months. I do not recommend Foxtons and will never do business with them again