I never write reviews but we had so much help from James Dawson who is an absolute asset to KFH - definitely requires a review!! Thank you so much for all your excellent advice, help and patience with us as we tried to find a flat. Couldn’t recommend James more.
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
I cannot recommend more this agency. Very high standard service from Paige! Thank you!
If there would be a possibility to put no stars - I WOULD NOT PUT EVEN ONE! The most horrible experience during my tenancy (still have 6 months left, i do regret that we signed 2 years contract). They always change our flat managers, i never know who to contact and barely seen one of them. The Latest one Kirilee is awful - not responding to my emails (maybe 1 of 5) when i try to call to the main office she is always on her lunch, her colleagues promiss - she will reply to your email - and what? nothing. I had mould problem with my carpet flooring, it took them 2 MONTHS to actually take actions and send contractors to our flat. And now - they removed it and I am sleeping in my living room (en suite with a kitchen) for another month now. is it normal? and I am sharing this flat with my friend and this causes problem for him as well, not being able to use living room and kitchen). Very disappointing. We are paying for double bedroom flat, and I don't even have my own corner in my flat!!! I hope at least this message will be heard!!
From the outset, the team proved themselves to be highly professional and knowledgeable. James Brown coordinated the sale from start to finish, which proved invaluable given the number of moving parts involved. My sincere thanks to James for his commitment and manner throughout
They were not forthcoming about maintenance work that was going to be carried out on the building. So now I have scaffolding outside of my windows and have just found out it's going to be there for four months. I do not recommend Foxtons and will never do business with them again
While it can get a little crowded, and at times very tatty, I find it very useful and convenient.
About the only thing I have to say against it is the over reliance on Automated Ticket Booths!! Don't get me started on the fares!
Raymond Mc Donagh
It's very crowded at rush hour and is the most disgusting place to be in!