C Puffett
Very impressed with our experience with Laura from McFarlane Sales & Lettings Swindon. From the first moment we met her we felt she was very knowledgeable in her field and felt at ease in knowing we were in good hands.... Read more
9th Oct 2024 (17 weeks ago)
S Harding
Keira fox was great from start to finish in our house move, from viewing to move in day answering any questions and queries we had along the way.... Read more
Tenant
24th Sep 2024 (19 weeks ago)
E Badoy
We found this agency very helpful and professional, they really had our minds at ease and we felt like they really cared and wanted to help us especially Keira who has been amazing so thank you Keira and also thank you to everyone else who helped. It's greatly appreciated by both of us and we are now a happy family because of you guys..... Read more
20th Sep 2024 (20 weeks ago)
T Docherty
Spoke to Charlotte Oxley who helped me out a great deal. She gave me properties to look at, got an appointment booked and spoke in a lovely manner the entire call... Read more
17th Sep 2024 (20 weeks ago)
L Stanford
Although we have found a property to purchase through another estate agent Charlotte Oxley-Partington followed up on a property we had viewed with her which had come back onto the market. Charlotte congratulated us on finding a property.... Read more
Buyer
4th Sep 2024 (22 weeks ago)
M Maiden
I can't recommend McFarlane enough. Christina, our sales progressor, was always on hand to support in any way she could in the purchase of our first home. She and the team are friendly, knowledgeable and professional and we felt in safe hands throughout the whole process. Thank you, Christina, for all your help in getting us into our dream home!... Read more
Buyer
30th Aug 2024 (23 weeks ago)
H Hessett
Highly recommend McFarlane for finding a property to rent in Swindon. Keira was incredibly helpful! She was professional, friendly, and always quick to respond to any questions I had.... Read more
Tenant
9th Aug 2024 (5 mo. ago)
S Leung
It was a long process and full of uncertainty when I buy my home. McFarlane's corresponding person was always helpful and responsive.... Read more
Buyer
8th Aug 2024 (5 mo. ago)
L New
Big thanks to Laura & Anita who sold my house. It wasn’t a straightforward situation and had lots of ups and downs along the way but both worked tirelessly (and was always available to chat things through) to support me with selling my property. I was needing to sell at speed and they did just that. Thank you ????... Read more
Seller
8th Aug 2024 (5 mo. ago)
S Burnley
Although we didn't ultimately purchase a property through McFarlane Sales and Lettings, we did view several properties on their books and were accompanied to all of these by their negotiator Tianah Poynter. I can only commend McFarlane for how well Tianah represented the company. She was friendly, courteous, extremely well prepared and knowledgeable about the properties she showed and really 'sold' them to us, pointing out where potential existed and putting ideas forward for how changes could be made to make the properties suitable for our needs. Any questions she couldn't answer immediately were followed up with a response in a very timely manner and she kept in touch with us over a couple of weeks to keep updated with our situation, without ever becoming pushy or over-bearing. Well done Tianah - you'll go a long way in this business with your outstanding attitude and obvious empathy with and understanding of people searching for a new property.... Read more
D Burnett
Tianah was very professional and helpful when showing us round the property that we were subsequently successful in acquiring. Many thanks Tianah and McFarlane Property.... Read more
Buyer
30th Jul 2024 (6 mo. ago)
P Drinkwater
Very happy with service of McFarlane. All professionally done from valuation to marketing property by Tianah Poynter. Kept up to date and feedback of offers to come to a satisfactory conclusion.... Read more
Seller
27th Jul 2024 (6 mo. ago)
C gunawardena
We were able to secure a great apartment via McFarlane within about 1.5-2 weeks of applying. We wanted to extend our heartfelt thanks to Ms. Emily Costin and the McFarlane team for the support they provided. Their dedication and effort made the entire process smooth and stress-free. We are truly grateful for your assistance! Keep up the great work! Thank you once again!... Read more
Tenant
23rd Jul 2024 (6 mo. ago)
T Glazbrook
From viewing to negotiating it all ran smoothly!
Tianah was very efficient and did all the required leg work to make it as simple as posible
Much appreciated... Read more
17th Jul 2024 (6 mo. ago)
V soni
Tianah is excellent and very professional with positive approach to our requirements... Read more
11th Jul 2024 (6 mo. ago)
A Zumerle
i had a viewing today with mcfarlanes. i booked it with charlotte oxley and she was absolutely wonderful. she gave me lots of information about the property and you could tell she was knowledgeable about the properties mcfarlane have available. ?? ?? ?? ?? ??... Read more
A Olatunji
This is a good sales and lettings company, their staff are very supportive. Anita is an exceptionally person took her time to take us around the properties, she constantly get in touch with us. Found what we like.
Thanks Anita????... Read more
P Mrozowicki
Anita is very lovely and professional estate agent with the friendly and constructive approach.... Read more
J Kirkland
I’m extremely pleased with the service received from Macfarlanes Old Town, the staff are very friendly, professional and knowledgeable and did a fantastic job for me... Read more
Poor communication little or no knowledge of where we live definitely no feed back totally relied on social media... Read more
Seller
23rd Jun 2024 (7 mo. ago)
Taiwo
I got fantastic support with securing my lease. Referencing was automated and quite fast, with responses to questions answered promptly. I'm extremely happy with the services received.... Read more
Tenant
6th Jun 2024 (8 mo. ago)
T Costa
Anita was lovely and very professional. Very nice lady.... Read more
25th May 2024 (8 mo. ago)
M Connolly
Very friendly and professional staff... Read more
17th May 2024 (8 mo. ago)
Aliston
I recently had a property viewing with Anita Cowley and it was a fantastic experience.
Anita was extremely knowledgeable about the property and the local area, providing detailed and insightful information.
She was friendly, approachable, and patient, allowing me to take my time during the viewing and answering all my questions thoroughly.
5?... Read more
16th May 2024 (8 mo. ago)
H Thomas

Awful awful awful renting experience, avoid at all costs!
First of all, the moving in and referencing process was an absolute nightmare.
Then when we moved in to the property the fridge wasn't working, there was no hot water coming out of the shower, the extraction fan was broken and still really greasy, holes in the floorboards, tiles missing, door handles hanging off, none of the lightbulbs worked, oven was filthy, and belongings from previous tenants still left in the draws. Although they are adamant it had been 'professionally cleaned'.
They forced me to sign the inventory before they had even given me the keys. I was told I had 7 days to let them know if anything didn't match the inventory, which I did. However upon moving out, I found out that the issues I raised hadn't been recorded and therefore a substantial sum has been taken out of our deposit. So I have had no choice but to pay for their administrative errors, despite us leaving the house in a much better state than it was in when we moved in.
When we speak to them on the phone, they tend to be agreeable with our issues (where there is no paper trail), but then their actions don't align.
During our tenancy, we received an email to say they are putting the rent up by £100 per month "in line with market value" as per their lettings manager's recommendation, despite it already being the most expensive property of this type in the area. We asked for an explanation and justification for this, but were never given one. It is our opinion that they wanted us to move out, so that they could profit from charging the landlord all the tenancy fees to get some new tenants in there.
When we moved out and they had to provide references to our new lettings company, they missed out a lot of context in the information they provided, which caused lots of issues for us. This is depsite us checking with them what information would be passed over and them assuring us that it would all be fine - again it was all over the phone, so no paper trail which is convenient for them!
If you are renting with them, I would urge you to get written confirmation of everything. Do not trust any conversation you have with them that isn't recorded.
I have spoke to other people who have had similar experiences with McFarlane as well. They do not have the tenants best interest in mind whatsoever, only their own.... Read more
Tenant
14th May 2024 (8 mo. ago)
S Gurung
Today I and my husband met Anita Cowley. She is a lovely lady.it was nice meeting with her.I was impressed with her since we 1st spoke by telephone.
Thank you Anita for your service today.
Best wishes and sending Love from me.
Sushma Gurung.... Read more
J Lawrence
I can't rate Tom and his team highly enough. After deciding to rent out my mothers home after she had gone into a residential care home, Tom and his team managed to let the property for an asking price offer on the second viewing. The whole process from start to finish was seamless, they couldn't do enough for us which ultimately lessened what was an emotionally stressful time. As and when the time comes, we will not hesitate to use them again whether for re-letting or sales.
Thank you.... Read more
Landlord
7th May 2024 (9 mo. ago)
B Dias
We are taking the first steps towards finding our first home, and coming across such a warm and professional person like Anita makes the process so much relaxing. With all the questions and anxiety one has as a first-time buyer, knowing you're dealing with someone who's genuinely doing their best and keeping you well-informed is indeed a blessing.... Read more
Buyer
29th Apr 2024 (9 mo. ago)
P gonsalves
Team is really good, supportive, understanding, quick in doing things. Their communication is very good either by phone or email. They very adaptable to your situation with timing. I really had very good experience and highly recommend them.... Read more
19th Apr 2024 (9 mo. ago)
R G
Very professional and honest services we received. I would highly recommend this agency to choose.... Read more
11th Apr 2024 (9 mo. ago)
E Munzara
The sale person was very good .She explained in details about all the properties She showed me.Very good keep up with the excellent... Read more
27th Mar 2024 (10 mo. ago)
M Derry
Anita was extremely helpful, knowledgeable and efficient, good viewing thanks ????... Read more
26th Mar 2024 (10 mo. ago)
C Antonsson
Anita is very professional She knew everything about the properties and help us decide what was best for us. Would highly recommend.... Read more
26th Mar 2024 (10 mo. ago)
M Gaskin
Can't recommend Mcfarlane highly enough! Laura's valuation was absolutely spot on (others valued it significantly less!) Sold very quickly (very close to the asking price). Kept informed after each viewing, contacted even when there was no new information. Anita has been amazing with updates and information also recommendations for other services. Fabulous, Fabulous service all through. Compared to interactions I have had with other Estate Agents, Mcfarlane are the one who I would trust and use time and time again! Thank you ladies, keep up your amazing work ????... Read more
Seller
22nd Mar 2024 (10 mo. ago)
L Masi
Thank you, very great service, Tianah at McFarlane did a great job helping coordinate the sale of the house, thank you very much... Read more
Seller
20th Mar 2024 (10 mo. ago)
J MADEMBA
I felt that excellent service was provided and I would definitely recommend to friends and family.... Read more
15th Mar 2024 (10 mo. ago)
E Stott
Amazing experience today with Anita at McFarlane Property. Pleasure to deal with and she went above and beyond to answer all our questions about the property despite a very hectic Saturday schedule. If only more estate agents were like this.... Read more
2nd Mar 2024 (11 mo. ago)
T Gomes
Christina Hughes McFarlane Estate Agent is an amazing person and I would love to recommend my family and friends to go through her to buy property...... Read more
Buyer
26th Jan 2024 (1 year ago)
A Micallef
Tianah has been very helpful in getting me to this point responded quickly at all times well appreciated,... Read more
23rd Jan 2024 (1 year ago)
M Davies
Best estate agents in Swindon by far.Anita and team friendly and professional will never use another Estate Agent again!!... Read more
12th Jan 2024 (1 year ago)
A Olubusayo
Fantastic, organised, and professional... Read more
9th Jan 2024 (1 year ago)
M Margot
They were one of the only agency who regularly sent us properties in our criteria by mail, and we are greatly helpful for it ! Very professional, recommended :)... Read more
8th Jan 2024 (1 year ago)
L Babu
I had an amazing experience with the agency! Very pleased with their excellent service. The property is well-maintained, and they promptly addressed any issues that arose. Highly recommend!... Read more
5th Jan 2024 (1 year ago)
C Lambourne
Anita at McFarlane (Old Town, Swindon) was very professional and supportive in my search for a new home. I would definitely use them again and would recommend them.... Read more
18th Dec 2023 (1 year ago)
T Greenwood
Tianah has been an absolute to work with on the acquisition of my new investment property in Old Town. Every step of the way - making enquiries, taking photos of the property, even a video - she has gone the extra mile. She's a diamond.... Read more
Buyer
2nd Dec 2023 (1 year ago)
S Hart
I had a 10/10 experience with Mcfarlanes letting agency. They are both professional and patient during the whole process.... Read more
Landlord
29th Nov 2023 (1 year ago)
R dominy
I would like to thank Anita at McFarlanes for all the help she has given me during my recent search for a new property.
She has worked tirelessly to find me the right new home, providing me with professional advice throughout the ups and downs of searching for the right property.
I would highly recommend McFarlanes and their staff to my family and friends.
Thank you Anita... Read more
22nd Nov 2023 (1 year ago)
M Cripps
Anita has been amazing! Always keeping me updated and talking to everyone for me to make sure everyone was on the same page... Read more
17th Nov 2023 (1 year ago)
J Doble
Recently rented a property with McFarlanes and the whole experience was made a whole lot easier due to the wonderful estate agents who had worked with me. Tom and Marianne were very polite and professional and made the whole experience a lot less stressful than it should have been. Will be recommending McFarlanes and working with them in the future!... Read more
Tenant
31st Oct 2023 (1 year ago)
J Tinner
We lived in a property managed by McFarlane for 18 months and had a very positive experience. Our property manager Jacqueline was amazing. She quickly dealt with any issues we had with the property, the quarterly flat viewings made sure there were no surprises when it came to deposit returns etc. Over all Jacqueline and McFarlane generally were very fair letting agents, really helpful and a pleasure to do business with. There was no funny business at the end of tenancy, full deposit returned the day after our tenancy ended. 10/10 recommend if you are renting in Swindon.
:)... Read more
Tenant
23rd Aug 2023 (1 year ago)
L Froud
Marianne was absolutely amazing from start to finish! Any queries we had, she responded super quick and efficiently. Renting a property was something I was quite scared about but honestly going via McFarlanes has been nothing short of amazing. Our home is perfect and I know we will be well looked after??... Read more
Tenant
11th Aug 2023 (1 year ago)
A W
Thank you McFarlane’s for all your help with my new rental.
Anita has been absolutely brilliant, from the original viewing right through to when I collected the keys on move in day. She is always very prompt and efficient responding to queries by phone and email, very knowledgeable about all the details of the property and also gave excellent tips and advice about the local area. She made the whole process of renting go exceptionally smoothly.
I have rented several properties and this has by far been the best experience dealing with a letting agent. I would happily recommend to anyone looking to rent or buy in Swindon.... Read more
Tenant
7th Aug 2023 (1 year ago)
S Lucan
Hi McFarlane,
I would like to take the time to thank you all so much for the continued support & Assistance you have given me towards moving in to my new rental,
You all have made the whole transition as smooth as possible,
Also like to Thank Marianne Edwards.for always being ready to help with any concerns i had, Thank Marianne,
What was also very nice was my welcome pack which was filled with interesting things very thoughtful also an added surprise
I was welcomed to a lovey bottle of wine as a house warming gift
McFarlanes thank you very much,
It is a lovely property I have now enjoyed to night sleep and am looking forward to calling it home,,,
Shaun... Read more
Tenant
24th Jul 2023 (1 year ago)
R Squires
I contacted McFarlanes for a rental valuation of our current home. Tom was friendly, efficient and professional and came to our home to advise us. Thank you for this and will definitely consider McFarlanes for future property needs.... Read more
Landlord
19th Jul 2023 (1 year ago)
L Mbuyambo
My Experience with Mcfarlane
Lettings was nothing short of amazing. My letting agent was Anita and she was absolutely brilliant. She kept me well informed about everything and really supported me throughout. Looking to rent was really daunting and quiet stressful thing for me but Anita really made me feel at ease and made feel confident through my decision making. I could call and ask about anything I was not sure of and she always made time for me.... Read more
Tenant
29th Jun 2023 (1 year ago)
A Barrett
Anita! So kind, helpful and informative. Changed my life. Can't thank her enough for everything.... Read more
28th Jun 2023 (1 year ago)
H Clapton
Anita went above and beyond to help us secure a rental property. From immediately meeting her, she was helpful and kind and very supportive and patient throughout. Thank you for everything Anita!... Read more
Tenant
22nd Jun 2023 (1 year ago)
B Wilson
Me and my partner would like to say a huge thank you to this fantastic estate agents, in particular Tianah Poynter who has been super helpful and supportive towards finding our new home to rent. After a terrible experience with another agent Tianah was a breath of fresh air, nothing was too much bother and she has always been willing to help. We both can’t thank you enough for finally being able to secure us our new home.... Read more
Tenant
21st Jun 2023 (1 year ago)
O daniel
I was excellently served with my desire home... Read more
21st Jun 2023 (1 year ago)
T Chamberlain
From start to finish of the process was made almost painless. Thank you Tianah for all your support and assistance.... Read more
14th Jun 2023 (1 year ago)
J spreckley
I rented out my house for 15 years with McFarlanes as my agents. I then sold it through them. At all times they were professional, conscientious and approachable. Special thanks in recent months to Courtney, Jo, Paul and Laura for helping me through a complicated 6 month renovation and sale when I live 200 miles away. Highly recommended.... Read more
Seller
24th May 2023 (1 year ago)
B Jeff
Thanks to McFarland for helping us secure our home. A very big thanks to Anita for going out of her way in making such we secure the house and on time. We really appreciate your team and happy to meet you and willing to further del with you.
Once again I say a big thank.... Read more
12th May 2023 (1 year ago)
C Kalu
I am happy with the way I was attended to by Anita . She made the journey of getting an accomodations so smooth and easy.... Read more
12th May 2023 (1 year ago)
idekacper
Thank you to Anita and the team for a smooth transition into renting our first flat, everyone was super helpful with any queries and details regarding the process as well as sending lots of information on what to keep in mind when renting!... Read more
Tenant
19th Apr 2023 (1 year ago)
J Swanepoel
What an amazing company. Anita has made our search for a property so smooth and she kept us updated thru the whole process. After 19 years looking for a new home was daunting but Anita was great and thoroughly understood our requirements. She was at all times professional, courteous and a pleasure to speak to. Would highly recommend... Read more
Buyer
17th Apr 2023 (1 year ago)
Connor
Amazing team. Anita is very helpful and knowledgeable. Accommodating and easy to contact. Incredibly useful for someone who is renting first time.... Read more
Tenant
29th Mar 2023 (1 year ago)
A Bello
McFarlane is a disappointment!... Read more
29th Dec 2022 (2 years ago)
G Gabriel
Can't reach them. They don't hold up on their end of the bargain. Bad experience... Read more
23rd Dec 2022 (2 years ago)
N Shukla
Very helpful and supportive. They were prompt in answering all our questions for given property... Read more
22nd Dec 2022 (2 years ago)
B Stuart

What a disappointment. Avoiding any property connected with this company in the future. Long list of issues like a previous reviewer. I will say that the initial agents upon viewing a flat are helpful and friendly. But here is the telling thing, once they have helped get you your property (and they earn whatever they earn) the service is bad, virtually non exsistant.
You will be appointed a tennancy manager, ours was Sarah, and this was another pointless exercise as practically any issues which were fair to bring up, she was no help whatsoever. You see, we had a setup where we were unable to speak directly with our landlord and ask Sarah to speak with them each time it was required, and she clearly sided with the landlords on everything and both of their time scales to get things sorted was not acceptable. Will not accept this setup again.
One issue was the landlord had extreamly heavy gates at the end of the fire exit stairs. The landlord wouldn't move them. It was difficult getting my bike out (Satah at McFarlane made such a fuss of them sllowing me to keep a bike, a generally accepted requirement at most properties, an area was sorted instantly iin my new place!) and I kept hitting my ankle as there was only a small gap between the gates and staircase. Neither McFarlane or the landlords would have them moved. I thought if there was a fire it could be dangerous. I seeked some advice and it was suggested I telll the non-emergency fire department as it was agreed it wasn't really acceptable. I told them and they spoke to McFarlane to ask them to have the gates moved, to which McFarlane said they will get it done. Upon waiting months, and leaving the flat, it was still never done.
Also had the same issue with another reviewer regarding the deposit. They are trying to take a portion back because they are saying we hung something on the bathroom-we never did. And they are trying to claim for natural markings. When I brought this up with the tennancy manager (when finally managing to make contact,) we are just told it was compared with the original inventory and you will have to dispute it with the deposit holders. What is the poimt of a tennancy manager, when they provide no actual worthwhile service to the tenant, and the same can be said for McFarlane..
Our time at our property under McFarlane was not the best and this was largely down to them falling short. If they had been better they might have been able to help with our sub-par landlords but they were not interested. I have quite a lot of issues where they fall short ehich I am goong to publish in an article as I sm generally concered about the quality they operate with, but one of our reasons for moving was down to this estate agent, so highly recommend avoidong if you can. I also noted that when trying to get you into one of their properties they are so enthusiastic and friendly, once your with them, and you leave, not even a thanks/goodluck, barely got a goodbye when handing back the keys.... Read more
Tenant
16th Dec 2022 (2 years ago)
C Foard
Anita has been amazing, helping us to secure a rental property in Swindon. From the first time we met her, she went out of her way to assist us and has helped us all the way through the process. I’m very impressed and would thoroughly recommend.... Read more
Tenant
12th Dec 2022 (2 years ago)
Þ Corrigan
We had Anita as our agent as we looked at a property and we were extremely grateful for all of her help. All of our questions were answered and all of our request met! We are very happy with the work that has been done and are happy to continue working with McFarlane and Anita to find the right home for us!... Read more
8th Dec 2022 (2 years ago)
G Clemm
Our letting agent, Brandon, was very helpful throughout the process and took us through everything in detail with quick and informative responses to all our questions. He helped us secure a very nice property at good value and I would happily use this agent again.... Read more
Landlord
25th Nov 2022 (2 years ago)
M Appleton
I have to say McFarlanes have been brilliant throughout. From placing on sale to open day, and all along the way. Our sale got very tricky due to buyers solicitors being rubbish, then ours being slow, and I honestly thought it was all going to fall apart. And if it hadn't been for Jo Costin, it may well have done. Jo was a godsend, professional, hard working, and organised, she did a better job than the solicitors. It got to a point where I had totally given up hope but Jo kept pushing and chasing both solicitors, and finally 5 months later we completed. Thanks Jo....you have kept me sane during this process. Wouldn't hesitate to recommend this company.... Read more
Seller
4th Nov 2022 (2 years ago)
Y S
Waste of space- never returns calls... Read more
30th Sep 2022 (2 years ago)
M Brown
Great service, would recommend... Read more
27th Sep 2022 (2 years ago)
Elizabeth
I would like to say a big thank you to Anita for helping us find our new home and a fresh start! Anita was so accommodating and professional. We can’t thank you enough.... Read more
1st Sep 2022 (2 years ago)
C Millington-Hore
How not to distinguish yourself from the others for excellence.
We need to let a property for 6/7 months as we are buying a new build. A property advertised on right move is advertised as 6/12 months but I’m told firstly:
a) they will only accept 12 months until I challenged it and the ad;
b) then I am told I can see it and say we only want 6 months but if someone else wants it for 12 months then tough and finally;
c) no mention of pets in the advert on Right move but the landlord definitely doesn’t want them and what was worse the lady on the phone argues with me I can’t be right about what is on RM because it’s clear in her notes!
I suggest you check your ads before they go out and instead of telling me what we can’t do you could take Richard James approach of being helpful listening to the requirements and helping me with what you could do!
Glad we didn’t sell through you!... Read more
Landlord
23rd Aug 2022 (2 years ago)
S Cardoso
My son and his partner paying way over what they should be for 2 bed terrace , waste pipe broken in bathroom yesterday leaving human waste flooding bathroom which is next to kitchen was told no plumber available as he was out for the day although contract says 24/7 emergency call-out , then told plumber would be there today now told can’t come till tomorrow so bathroom floor soaked in waste going into kitchen and not an emergency but can’t use toilet in 1 bathroom house... Read more
Tenant
22nd Aug 2022 (2 years ago)
M Jackson

Unfortunately, we had no say in McFarlane being our property managers when they took over from the original company during our tenancy as renters in a Swindon flat. But I urge anyone who does have the choice, to choose wisely and avoid them!
I have an exceptionally long list of issues that McFarlane have caused, however the main points are as follows:
- They include illegal practices within tenancy agreements and try to enforce these on unsuspecting tenants. Unfortunately, we were clueless at the time, but have since spoken to citizens advice, as well as some of the partners and associations that they are a part of to report this - they have confirmed we are correct and that some of McFarlane's policies are, in fact, illegal. (Dear McFarlane, please have a little look over Tenant Fees Act 2019 to bring your contracts back to the right side of legal).
- They allowed people in to our property without letting us (the tenants) know. Luckily, I was working from home that day and intercepted these strangers entering my flat who had been told there would be no one home... very unprofessional from McFarlane. (fyi - there was no McFarlane representative accompanying these people).
- We had the unfortunate luck to be introduced to AE at the end of our tenancy. Although seemingly decent during the 2 minute interaction when dropping keys off, his rudeness soon became apparent over email communications. Not only did he tell us (the tenants) that we were lying about having the flat professionally cleaned, he also upset the cleaners we employed, who did a GREAT job, which was completely unnecessary (we have since been proven correct by the DPS after a dispute with McFarlane and the private landlord).
As young professionals who kept the property in a good condition, for AE to state as 'fact' that we were lying about the condition of the property is shocking, and we couldn't quite believe his audacity.
- When our rent came up for review, a McFarlane representative upped it by quite a lot (as is their right, of course), however he hadn't been made aware of the massive ant infestation affecting the building which I feel shows a pretty major issue with communication between McFarlane employees, as this should definitely have been accounted for.
- McFarlane ignored blatant and obvious evidence in our (the tenants) favour regarding our inventory, and the condition in which the property was left. This resulted in having to go through the DPS to rightfully get our deposit back. At the end of the day, I'm happy because the DPS dispute resulted in our favour, however if McFarlane had acted with more professionalism and realism, this dispute would not have been necessary.
My 1 positive:
- NJ, the letting agent who was our main contact, was nice and professional. She helped to sort our requests and was prompt in sourcing solutions to the flat's problems. Thank you.
Outcome:
For anyone who cares enough to read down this far (and thank you if you have), it ended well for us, the tenants!
We ended up in a dispute with McFarlane and the private landlord who were withholding a proportion of our deposit. After a lengthy process and a lot of time wasted (thanks McFarlane), we won by a landslide! The DPS independent adjudicator agreed with all the evidence we put forward, and we got all of our money back - rightly so!
Apologies for the long review, but I hope it helps at least one person make an informed decision about (not) employing McFarlane!... Read more
Tenant
27th Jul 2022 (2 years ago)
G louise
I would give them 0* A few years ago I rented a brand new flat from these people I was young stupid and belived what people told me I lived in the property many years happy unfortunately when I moved on to another house they expected the house to still be in its brand new state and took my whole deposit for new carpet and decorations etc I still feel its disgusting now. Please avoid this letting agent you will get ripped off.... Read more
Tenant
16th Jul 2022 (2 years ago)
A McLeod
I use this agency to let and sell my property and pleased to say the agency has been professional throughout the letting period. On the sales side Jo Costins senior sales was extremely helpful going above and beyond in her duties making this experience unforgettable.
Highly recommended and thank you.... Read more
Seller
6th Jul 2022 (2 years ago)
K papanikolaou
I am greatly satisfied. Sarah, Anita, Brandon and Shaun were all greatly polite, professional and helpful to secure a nice property efficiently. I highly recommend McFarlane.... Read more
15th Jun 2022 (2 years ago)
K James
I would like to thank Anita, for viewings on two properties recently. I was somewhat late for my first appointment and given how busy her diary for the way was, still accommodated my viewing. Anita kindly looked into the availability of more suitable properties for my needs resulting in another viewing. Thank you Anita.... Read more
24th May 2022 (2 years ago)
N Cheung
Extremely poor management!!!! Waste of the client's time!!!!
The agent no show for twice within 4 days !!!! I'm totally disappointed about this company's arrangement and reputation.... Read more
20th May 2022 (2 years ago)
P K.
Nice... Read more
1st May 2022 (2 years ago)
S C
Awful letting agent! Do not go with! Especially Sarah Cole who is rude and has no customer service skills.... Read more
Landlord
27th Apr 2022 (2 years ago)
C Osaghae
Mcfarlane was Fantastic and very professional and made myself and son enjoy our recent renting experience! They took the stress right out of the process and made the journey from searching, finding the right property to moving in as well as settling in so seamless and fun! It felt like we were teammates! Brandon Waite, Anita, Uneiza and the rental team at Mcfarlane are awesome: Friendly, supportive, proactive and very helpful with advice. I will recommend them any day to family and friends.... Read more
Tenant
13th Apr 2022 (2 years ago)
B nosarzewska
Anita went above and beyond to help us, and called me to update at every opportunity. I’m glad that she was my house agent, as she is so nice, helpful and easy going ???? Thank you Anita you are doing great job!... Read more
18th Mar 2022 (2 years ago)
Jacqueline
Staff are very helpful and professional. I would highly recommend Mcfarlane Sales & Lettings... Read more
17th Mar 2022 (2 years ago)
M M
There isn't enough room to say all my issues however, this is possibly the worst agent I have ever used to rent. Total lack of communication to eachother and more to clients. Lost keys to my house and was never told of this. Reported issues for over a year that never got fixed until I moved out. Like I said, so many issues and not enough room. Caused a lot of extra stress that was not needed. I would steer clear.... Read more
Landlord
15th Mar 2022 (2 years ago)
L appiah
Anita is the most lovely person I have ever met in my life. Extremely helpful and very brilliant with what she does.I’m extremely grateful with all the help she offered me.Great services !!... Read more
24th Feb 2022 (2 years ago)
E Southwood
Anita was extremely helpful and went above and beyond to help my daughters and I with our first rental property. Anita was always very responsive and easy to get hold of, I want to thank you for the lengths you went to and for helping a young mum and her children with a fresh start and a happy safe home. All 3 of us are very happy in our new home. Thanks Anita ????... Read more
Tenant
10th Feb 2022 (2 years ago)
P Loyden
Anita went above and beyond to help us, and called me to update me at every opportunity (previously with other estate agents, I always have to follow up!) but Anita was on it and I felt in safe hands. We didn’t get the property we wanted but I have good faith that she will continue to do what she can to help us find somewhere. Thanks Anita!... Read more
4th Feb 2022 (3 years ago)
M Banakou
Excellent service, professionals all the way and very prompt in their service! If there were more stars I would give them to Anita who went over and above with her professionalism and responsiveness ! Thank you ***************... Read more
20th Jan 2022 (3 years ago)
T Dunn
Have just let my property out with mcfarlane sales and lettings and Anita was great at keeping me in the loop with viewings and potential tenants. She has now secured me a tenant only 3 days on the market! Fantastic lettings team... Read more
Landlord
22nd Dec 2021 (3 years ago)
C Cooper
the Swindon lettings team went above and beyond to find me a property to let.
cant recommend enough. t... Read more
Tenant
11th Dec 2021 (3 years ago)
N Cristina
I want to thank Anita Cowley for helping my mom to find a house .Her service was the best. Thank you Anita Cowley... Read more
Buyer
7th Dec 2021 (3 years ago)
C Schneider
From start to finish McFarlane, helped all the way from initial contact through to completion. I had a few hic ups on the way but Bradley sorted them with no fuss. Would like to thank all involved especially Bradley for the seamless journey to get my property would highley recommend this company. Once again thank you all... Read more
Buyer
6th Dec 2021 (3 years ago)
J Owen
Great Letting agency, They were understanding, fast, attentive and have the made the process of moving, so far, very smooth for renting an apartment. I dealt with Bradley and Anita who were both fantastic.... Read more
Tenant
5th Dec 2021 (3 years ago)
A Gandhi
Bradley Bates was very helpful, he ensured that all my queries are addressed, also ensured a smooth end to end process for getting me the flat. Thanks a lot Bradley :)... Read more
Tenant
30th Nov 2021 (3 years ago)
D Costa
We rented a house with them and it was a terrific experience! Bradley helped us during the entire process, he was very helpful and polite!... Read more
Tenant
26th Nov 2021 (3 years ago)
T Kent
Perfect experience viewed the perfect properly and accepted by the landlord the very next day through Anita Cowley incredibly efficient and understanding of our poor credit situation 10/10 would recommend... Read more
Tenant
24th Nov 2021 (3 years ago)
C Booth
Could not be any happier with the support and service we have received from Anita and the team at the old town office!! So excited to move into our new home!
Will be recommending Mcfarlane to our friends and family going forward!... Read more
Buyer
24th Nov 2021 (3 years ago)
D Costa
All the agents are very professional, they helped us in all steps and treated us politely. I recommend their services.... Read more
24th Nov 2021 (3 years ago)
D Brooker
Absolutely brilliant... Read more
23rd Nov 2021 (3 years ago)
M Rushton
Anita and the team were brilliant. I can't thank them enough. I would definitely recommend mcfarlane sales and lettings to my friends and family... Read more
20th Nov 2021 (3 years ago)
K G
Excellent service, good response and efficient response.... Read more
19th Nov 2021 (3 years ago)
L C
Anita and all the other members of the team are Great. They are all very helpful, friendly and professional.... Read more
8th Nov 2021 (3 years ago)
M west
I went to view a property tonight I feel I was treated very poorly and discriminated against when the lady didn't even know me and was told to go to the council for a rented property and never sent the application to move forward when I have more than enough money to pay the rent... Read more
Tenant
8th Nov 2021 (3 years ago)
D B
Very poor service !... Read more
1st Nov 2021 (3 years ago)
T Goddard
AVOID THIS COMPANY.... Read more
20th Sep 2021 (3 years ago)
C Presley

This company do not know how to manage letting properties.
They let sub standard properties. My brother rented a property from them and we took it to Court and have just received a settlement!
The property was in an awful state, so bad we had to get Environmental Health involved who issued a Hazard notice and then an Improvement Notice. They had managed the property previously with the previous Tenant saying he had all the same issues. How can you call this managing, holes in the roof, damp everywhere, inadequate heating - to name a few!!!!! We had no communication re the Deposit, they just kept it, which is against the law. They even tried to blackmail us by email, by saying if we didn't take any further action, they would release my brother early from the Contract!!!!!!! Steer well clear!
IN ANSWER TO YOUR RESPONSE - YES I DEFINITELY HAVE THE CORRECT LETTING AGENT! YOUR OLD TOWN OFFICE! WE TOOK THE LANDLORD TO COURT AND SHE SETTLED, BUT YOU WERE THE MANAGING AGENTS!!!!!!... Read more
Tenant
14th Sep 2021 (3 years ago)
F Di-Lella
McFarlane are one of the best agencies I've ever dealt with. They respond quickly in a professional and polite manner. Anita was extremely helpful with the referencing process and the communication was excellent.... Read more
19th Aug 2021 (3 years ago)
J Underhill
Anita, was superb with helping us land our first tenancy, so patient and understanding even when I was on the phone everyday! Top class service!... Read more
Tenant
17th Aug 2021 (3 years ago)
K s
Tom Pawley and the wider McFarlane team assisted my partner and me in moving from Manchester to Swindon as tenants. As this was at short notice, due to employment transfers, we were helped a great deal in visiting the properties around the Wiltshire area. Other members of the team were supportative in providing flexible visiting times to the properties. Tom managed to support us and smooth the transition to moving to our new property. McFarlane is a professional and smart outfit that offers good quality and good value.... Read more
Tenant
2nd Aug 2021 (3 years ago)
S MH
Bradley provided top-notch service in helping me secure viewings in an efficient and professional manner. Anita was pleasant and tentative during all the viewings. Couldn't recommend them enough!... Read more
24th Jul 2021 (3 years ago)
S Rabi
I never go out of my way to leave reviews, but Anita has gone above and beyond to find me an amazing property in Swindon !!!! She has made the move to Swindon pleasant and easy by sharing her thoughts and opinions on where to live. I only scheduled to look at one property that day but thanks to her she showed me a total of 4. I am so happy with the new property and this would not have been made possible if it was not for her. She worked extremely hard to ensure that I saw as many properties that day and she did it in a lovely and warm manner. THANK YOU SO MUCH ANITA !!!. Someone please give this lady a raise !!!... Read more
Tenant
21st Jul 2021 (3 years ago)
E Owen
Anita was amazing really proactive and helpful. She went above and beyond to help us find a suitable flat for my daughter. I can not speak highly enough of how much Anita helped us.... Read more
20th Jul 2021 (3 years ago)
G VIRTUOSO
There is no hustle with them. They know what they doing. Very professional, efficient and polite service. Quick and simple procedures that staff still can always help and guide through. I would like to highlight brightest staff : Anita, Imogen and Courtney. 5Stars.... Read more
20th Jul 2021 (3 years ago)
S Paul
I would like to take this opportunity to thank all the staff that I dealt with before and during my 6-month tenancy, I had a couple of issues at the start, any problems were dealt with quickly and efficiently and I was always kept in the loop as to the progress. So to Anita, Lauren, Natasha, Bradley and anyone else I dealt with, thank you! I would not hesitate to recommend Mcfarlane to anyone else who is looking to rent a property.... Read more
Tenant
19th Jul 2021 (3 years ago)
W Kirby
Extremely professional . Nikki Jeffreys was very helpful and knowledgeable.
Highly recommended... Read more
30th Jun 2021 (3 years ago)
E Mills
Anita is absolutely fantastic! My mother, partner and I are extremely thankful for all of her hard work, she went above and beyond to get us a lovely flat in the area. She knew we were travelling up from London and made us feel very welcomed. She also ensured we made the most of the time we were visiting by showing us many properties in a short space of time. We also found it so helpful when she shared her first hand knowledge of the area - a very efficient, thoughtful and personal service. Throughout each stage of the process we had no doubt Anita had our best interests in mind. Joel was also very helpful setting up the appointments too thank you! In the future we definitely will be using Mcfarlane services again - 5 stars all round thank you again :)... Read more
Buyer
22nd Jun 2021 (3 years ago)
M Yavuz
Asked to take a property off the market before my viewing, or if not possible, to arrange an earlier viewing- they advised this was not possible, my viewing was the earliest they could arrange and I had to wait until my viewing. Just got a call to say that someone else had let the property, the day before my viewing was supposed to be. Very unprofessional... Read more
Tenant
20th May 2021 (3 years ago)
Rivver96
Absolutely brilliant service from Anita, viewed a property to rent just over a week ago, fell in love and she got everything through so quick that we're moving in just over a week later.
Very responsive and helpful and definitely recommend! Thank you so much!!... Read more
Tenant
6th May 2021 (3 years ago)
S Cager
Theresa and Anita have been fantastic, keeping us up to date with progress and making renting a new place as easy as possible, highly recommend!... Read more
Tenant
6th May 2021 (3 years ago)
H Andrews
Just shown up for a viewing and there is a SOLD sign up. Called agents only to be told 'sorry, you weren't in the diary' very annoyed with the unprofessionalism shown. ????????????... Read more
1st May 2021 (3 years ago)
E Jonkler
Carla refused to provide key information on new tenants when I bought a BTL property they had previously been managing. Over a week after email request sent no response. Claims information has been ‘archived’ and is unavailable. Not exactly a shining example.... Read more
Buyer
27th Apr 2021 (3 years ago)
H Basu
Really lovely agents. Anita and Joe have been so great helping me with my property search. Thoughtful personal service and advice.
Thank you ??... Read more
10th Apr 2021 (3 years ago)
B B
Had multiple estate agents around and soon found they are not all the same. Quickly realised Tim and team at McFarlane Cricklade knew their market and provided sound and useful advice. Would definitely recommend the team in Cricklade to anyone in the area.... Read more
Seller
25th Mar 2021 (3 years ago)
D Persico
Anita Cowley was really helpful with finding me and my partner the perfect place to rent! We are very happy and she was always happy to answer any questions that we had. Thank you... Read more
Tenant
26th Feb 2021 (3 years ago)
G Dionysos
Professionals are professionals... This is my first thought and the opinion I created by meeting Anita in our viewings with the agency.
Excellent response, skilled presenter, knowledgeable of the market, human approach.
Thank you for your assistance...... Read more
23rd Feb 2021 (3 years ago)
D C
Would prefer to give zero stars - Possibly one of the worst estate agents I have ever dealt with, moved into a property and part way into the tenancy found out there were massive issues with damp. Told the member of staff that managed our property and was surprised to find out the already knew and had basically never got it sorted the first time round when the previous tenants had raised it. Also allowed access to our home without prior notification which goes against any tenancy contract.
All in all I would leave these agents well alone, they do not care about their tenants as long as they are getting their money and don't fix any serious issues no matter how much you raise it!... Read more
Tenant
18th Feb 2021 (3 years ago)
A Mazzotta
Honestly the best estate agency I have worked with! Anita Cowley went above and beyond to help me get my first flat, couldn’t thank her enough. 5 star service for sure! Thank you so much.... Read more
17th Feb 2021 (3 years ago)
C Stagg
The best estate agency I have ever dealt with!! I dealt with Anita Cowley and she is absolutely amazing and outstanding after searching for what felt like years for the right property for myself and my partner after a few days Anita helped us secure the most amazing flat and I couldn’t be happier she is so so lovely and a credit to the company! Thank you so much again... Read more
Tenant
5th Feb 2021 (4 years ago)
S Gaming
McFarlane Sales & Lettings manage my portfolio of properties and have done for a number of years. I have always found their service to be of the highest standard. They always deal with any query efficiently and professionally. I would thoroughly recommend them to anyone looking to employ the services of a Letting Agent.... Read more
Landlord
29th Jan 2021 (4 years ago)
V Wichall
Tom and Tim have been very proactive when sending us information about new properties coming onto the market, which they believe would be of interest to us. A couple of times, we've been the first to see the properties, which if the property was right, it puts us in a strong position to put an offer in, before the property goes onto the market.... Read more
29th Jan 2021 (4 years ago)
M Jones
I would like to say a massive thank you to Anita, she has helped me and my partner move in to our new property. She made the process nice and smooth and kept us informed throughout the whole process. I would highly recommend Mcfarlane Sales & Lettings.... Read more
Tenant
28th Jan 2021 (4 years ago)
A Peverly
Sam and Tom, as well as all others in the Macfarlane Swindon office, have been so wonderful throughout this whole process. We were unable to find a house the first time yet Sam suggested another property that we loved! They swiftly suggested a viewing and I felt supported by them.
Highly suggest this agency if one is looking to let!... Read more
Landlord
28th Jan 2021 (4 years ago)
L Davey
Anita was very helpful. Looking forward to moving with them... Read more
27th Jan 2021 (4 years ago)
E natarajan
Very supportive and helpful lettings team, so far had interactions with Joe and Anita and they are both warm and friendly. They've helped us a lot with finding a good apartment within our budget even in these tricky times. Thanks guys!... Read more
27th Jan 2021 (4 years ago)
Natasha
McFarlane’s has recently sold our house, they were very helpful and responded quickly to any questions/ queries I had. With everything that is going on at the minute they put lots of procedures in place whilst people came in the house to view it which made us feel very safe. We will be using McFarlane’s now for any future sales. Amazing, professional service I would recommend to anyone looking to sell.... Read more
Seller
26th Jan 2021 (4 years ago)
M Wallis
Such a lovely team and very helpful in finding me a flat to rent! Anita was so lovely and professional! She helped accommodate with any viewings to my work schedule as working within the nhs is very busy atm! Thank you for all your help!!... Read more
Tenant
25th Jan 2021 (4 years ago)