Romans Staines are an estate agent in Staines. They mainly list properties in TW18, TW19 and TW15. Over the last 6 months, they've listed 27 properties, with 0 currently on the market. Most of the properties listed have 2 bedrooms.
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Romans - Staines Reviews (116)
Have you used this agent?
79%
4%
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16%
N Campbell
Romans in Staines were an absolute delight.
They were professional, courteous, understanding, punctual, considerate, good at communicating, managed well, efficient and respectful at all times.
They remained flexible and ensured things moved along and ensured everyone involved in the chain was working and responding at the same pace.
Would recommend Jonathon Hawthorn, Robert Kinge and the team.... Read more
22nd Nov 2023 (18 weeks ago)
Anonymous Homeseller
I honestly didn't even expect my property to be sold subject to contract quite so quickly,considering I only had just the one viewer ! ????... Read more
20th Oct 2023 (23 weeks ago)
P Ryall
Robert is taking care of helping in the selling of my home,feeling pretty reassured of hopefully a "Positive" outcome????... Read more
6th Sep 2023 (6 mo. ago)
S Hibbitt
Recently started renting through Romans. Its been a fairly straight forward process and everyone we've worked with has been really helpful!... Read more
11th Jul 2023 (8 mo. ago)
K Tzirtziris
Very satisfied with the service and overall conduct by Romans. Polite, professional, on-point. Tom, Akash, and Jessica made all processes easy for me. Definitely recommended.
**** **** ****
I am going to have to revisit this one after the checkout procedures have been completed.
There were some petty charges upon check-out towards cleaning, which, were not necessarily justifiable per se.
Let me preface this by saying that the above comments still stand as far as communication goes. Cleaning charges, and/or inventory comes from 3rd party providers, but nonetheless, Romans deals with those providers as well as landlords and they should be able to manage them better.
The charges were:
The extractor fan of the bathroom was not cleaned, there was dust on the inside of the radiators, and unpolished bathroom mirror.
I understand where this is coming from, and I have accepted the charges. However, in order to clean those items, one would have to completely replace them as the wear and tear of them could not allow any sort of manipulation - minus the mirror, maybe that is what did it!
On top of that, those items were highlighted in the check-in inventory just like that, the landlord/Romans charged the previous tenants for the same things, but they were not cleaned or replaced whatsoever.
Like I said, petty charges. Feels a little bit dishonest, but here it is.
Cheers... Read more
26th Jun 2023 (9 mo. ago)
C Boyle
We are currently renting from Romans Staines and our maintenance issues are looked after by Jessica Phillips. Every issue we have raised has been dealt with promptly and effectively. Would definitely recommend their services to anybody looking to privately rent.... Read more
13th Apr 2023 (11 mo. ago)
A Araujo
Thank you Jessica and team, you are always helpful when we need the most.... Read more
28th Mar 2023 (11 mo. ago)
J crasta
Romans is by far the best letting agency I came across till date. Whole process was so professional and quite easy. Property Manager Jess is quite helpful and quick in resolving any issues.. overall highly recommended..... Read more
15th Mar 2023 (1 year ago)
A Agrawal
A bit late but would love to review them . Yash and Ammar are the heroes behind our first ever house purchase in England . They helped us with everything we wanted during whole process and made everything promising and smooth . The only reason i gave 4 star is the solicitor which Romans has recommended us had made our life hell during the purchase . It was surprising that they were already aware of the behaviour of solicitor as they had experienced similar 2 incidents with their client in paste and still recommended us. Hoping they would not recommend WLS solicitors to anyone in future .... Read more
14th Mar 2023 (1 year ago)
K Sudhakar
We have been with ROMANS since 2019 and are delighted so far. Helpful and timely response. Will recommend. Special thanks to Jessica for always helpful.... Read more
9th Mar 2023 (1 year ago)
M Fernandes
Been a client with Romans for the third year now and they have always been wonderful with their customer service may it be Maint., Property manager or admin staff.
Dealing with Jessica Philips our Property Manager for a while now and she has been amazing. Very swift with her replies and accommodating to our requests. She provides high quality service responsive and friendly. I highly recommend this real property management to those who want smooth transactions.Wonderful management. Very communicative and patient with customers as well as quick to fix any issues you may have with the property you rent.... Read more
15th Feb 2023 (1 year ago)
S Trethewey
Jessica Phillips looks after maintenance at my flat and always delivers when needed
First class... Read more
7th Feb 2023 (1 year ago)
S Mann
I honestly can’t thank Jessica Phillips enough for the helps. Support she provided.
Jessica looks after 2 of my properties, and as the intermediary between myself and the tenant, Jessica consistently demonstrates the highest level of service and professionalism in her approach to both parties. She is always quick to respond to my emails.
I’m grateful to have her as my Property Manager! Thank you for all your help and support... Read more
22nd Jan 2023 (1 year ago)
B Tyson
absolutely dissapointed with this agency, was waiting 1 week before they could get in touch with landlord texted everyday to find out what was happening, and in the end got stiched up as the property was rented to someone else, dont recommend this agency at all.!!!!!!!!!!!!!!!!!!!... Read more
31st Oct 2022 (1 year ago)
J Malhi
I recently used Romans to let out my property in Staines-Upon-Thames and have been delighted with the service they provided. I advertised my property through their website after a really thorough and helpful meeting with one of their estate agents, Akash. This was my first experience of leasing out a property and Akash took the time to explain all the services they could provide in great detail and advised me based on his experience which was so helpful. I actually liaised with three estate agents in the area to advertise my property, but Romans stood out above the rest. The tenant moved in just as the lockdown was enforced and I was worried about the continuity of service. But Romans dealt with everything professionally and efficiently. When there were any issues to be resolved, another estate agent, Alex has been very helpful in getting things done during the lockdown.
I’ve recently been helped by Heather who has gone above and beyond to provide an excellent customer service, particularly helping me when my boiler broke down and I was having trouble getting a British Gas engineer to come out to fix it. She is always really happy to help with any query. She deals with everything very quickly and efficiently - no complaints!
I’ve had excellent customer service from Jessica Phillips, my property manager who has dealt with all my queries efficiently and effectively. I really appreciate her going above and beyond to sort things out.... Read more
20th Oct 2022 (1 year ago)
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.