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Home
Estate Agents in Newcastle Upon Tyne
Rook Matthews Sayer - Ponteland

Rook Matthews Sayer - Ponteland

4.9

38 reviews

Opens Monday at 9:15am

Ash House Bell Villas,Ponteland,Newcastle Upon Tyne, NE20 9BE

At Rook Matthews Sayer, we aim to achieve the best possible price for you within your desired time frame. Our expert team work closely with you, supporting you on your journey to obtain a smooth and successful sale. We pride ourselves on our expert knowledge and the commitment and enthusiasm of our sales team to find tenants and manage your property.

Opening hours

Monday 9:15am - 5:30pm
Tuesday 9:15am - 5:30pm
Wednesday 9:15am - 5:30pm
Thursday 9:15am - 5:30pm
Friday 9:15am - 5:30pm
Saturday 9:30am - 4:00pm
Sunday Closed

View all details

Rook Matthews Sayer - Ponteland Reviews (38)

Have you used this agent?

All (38)

Seller (12)

Buyer (10)

Landlord (0)

Tenant (1)

General (15)

Reece

Very helpful and effective agents who helped get my property deal over the line.... Read more

3rd Jan 2024 (1 year ago)

K Serajian

We recently completed on our house purchase, a property sold by RMS in Ponteland . From start to finish the team went out of their way to ensure the process was as smooth and seamless as possible, they are a credit to the branch. We cannot thank the team enough for the help and professionalism in securing our forever home. Sian and Elspeth for their excellent negotiation skills, ensuring we were fully appraised at all time, Barbara and Shannon for their diligence in progressing the sale, Karen for her time and patience in carrying out the accompanied viewing, we were never made to feel rushed , thank you one and all... Read more

Buyer

30th Oct 2023 (1 year ago)

L Morgan

Great experience with this agency. Sian Harrison was very helpful - got us out of trouble when our house purchase was delayed. Thanks again... Read more

Buyer

25th Oct 2023 (1 year ago)

K Kelly

Rook Mathews sayer ponteland went above and beyond in helping us purchase our family home. Sian Harrison was exceptional in providing us the support we needed. I couldn't recommend the team enough... Read more

Buyer

25th Oct 2023 (1 year ago)

C Bravey

Very professional branch at Ponteland with friendly and helpful staff who kept us updated with the sale of our property both electronically and phone updates. With their only aim to promote, market and sell our parent’s property we were extremely pleased that it sold very quickly. Thanks to all staff who dealt with this.... Read more

Seller

21st Oct 2023 (1 year ago)

L McLain

Can’t praise RMS enough! They handled the sale of my Mother’s house with professionalism and good humour. There were a few problems along the way which they sorted out with no fuss. What really stood out was that when they said they would ring back, they did….even if the problem hadn’t been sorted by then, they kept us informed as to what was happening! Definitely recommend them to anyone wanting to sell/buy their home!... Read more

Seller

19th Oct 2023 (1 year ago)

S Richardson

The team helped us secure a prompt sale for our Parents property. From the point of putting the property on the market the team quickly identified potential buyers and organised viewings. The sale was agreed promptly and completed smoothly. Thank you RMS team for your Support and Professionalism... Read more

Seller

17th Oct 2023 (1 year ago)

E paknoham

The service and customer care provided by this office is outstanding. All staff are very polite, provide assistance, prompt responses and are very thorough. I would highly recommend and look forward to any future relations... Read more

15th Oct 2023 (1 year ago)

P Rea

RMS Ponteland provided a very good service and kept me informed of any developments at all times. I would use them again.... Read more

13th Oct 2023 (1 year ago)

A Wiseman

I have used this particular Estate Agents both for the purchase and sale of a property. I have experienced first class support from Barbara and Sian when dealing with day to day enquiries and Elspeth re: support and advice on purchase and sales prices and renting etc. They are my go to estate agents, I can highly recommend this team to give you a professional and personal service!... Read more

12th Oct 2023 (1 year ago)

M Iley

Myself and my husband were helped by Sian at the Ponetland branch and we couldn’t sing her praises enough. She went above and beyond trying to find our perfect house & guiding us when putting offers in. Would highly recommend! Thanks again Sian.... Read more

Buyer

12th Oct 2023 (1 year ago)

I Marr

Great service, spot on valuation and a super person to work with.... Read more

11th Oct 2023 (1 year ago)

H English

We had a couple of challenges while selling our last house and the team at Ponteland kept things moving and gave us plenty of advice along the way! Thank you!... Read more

Seller

11th Oct 2023 (1 year ago)

K Castle

We recently completed on our house purchase of a property being sold by RMS in Ponteland. Without their excellent actions we doubt whether we would have got there. They were far better than the agents we were using. We cannot thank the staff enough for their help, Sian, who really made the sale happen, Barbara for her efficient sales progression and Karen who was an excellent and tolerant accompanied viewer. No pressure and a pleasure to meet. Many thanks to all.... Read more

Buyer

15th Sep 2023 (1 year ago)

SSurash

This is the second time we have used RMS Ponteland and have to say that both Sian and Elspeth were fantastic. They went above and beyond in liaising with all parties in the chain to get us into our dream home! An absolutely brilliant team at Ponteland!... Read more

Buyer

2nd Sep 2023 (1 year ago)

S Taylor

The staff at Rook Matthews Sayer Ponteland provided outstanding service. They were so professional and so very kind,helpful and supportive.I would most definitely highly recommend them.Thank you very much to everyone who works there.... Read more

11th Aug 2023 (1 year ago)

C Diamond

We recently purchased a property through the Ponteland branch. The girls in the office were professional, approachable, and always happy to help. Despite issues with our buyers! A big thank you to them for there help and patience ????... Read more

Buyer

26th Jul 2023 (1 year ago)

C Arnlund

We have found the staff at Rook Matthews Sayer in Ponteland to be extremely helpful in all our dealings with them. They are straightforward and professional and we would certainly use them again and recommend them.... Read more

18th Jun 2023 (1 year ago)

P M

Excellent service from all the staff, but especially Elspeth and Sian. Even after the sale fell though very late in the day, the team had multiple viewings organised and a new buyer within the week. Would highly recommend... Read more

Seller

5th Apr 2023 (1 year ago)

E Dennis

Really helpful when we managed to turnover selling and buying from RMS within 8 weeks! Always approachable and communicative, and went the extra mile, even post move.... Read more

Seller

10th Feb 2023 (1 year ago)

L Watson

We purchased our new home through RMS Ponteland and all of the team were so helpful. Our purchase was not one of the easiest to deal with sue to it being a repossession but the full team made sure they did everything they could for us until the keys were in our hands. We would like to say thank you so much to all of the ladies in the branch and we are in love with our new home ????... Read more

Buyer

25th Aug 2022 (2 years ago)

J Spells

We recently purchased a property through RMS ponteland and they were incredibly helpful and professional throughout the whole process. In particular Babara's commitment to seeing the purchase through and making the experience as smooth as possible. Finally we would just like to say thank you to the entire team for all their efforts.... Read more

Buyer

14th Aug 2022 (2 years ago)

A K

Exceptional Agent! Barbara and the rest of the team are the best in the business. They are extremely professional and on hand to offer professional advice whenever you need it. It was a pleasure doing business with them and I’ll definitely be using them again.... Read more

22nd Jul 2022 (2 years ago)

D Pattison

We purchased a property through RMS Ponteland and could not be happier. The start of the process couldn't have been smoother, but when things got tough (and they did!) Sian was outstanding. She, Elspeth and Barbara were second to none. Thanks to them we made it through!... Read more

21st Jul 2022 (2 years ago)

L Lipstick

I had a very positive experience with RMS (Ponteland branch,) particularly with Rebecca who showed us around the property. The tour was guided& informed with no pressure or obligation attached. Rebecca had knowledge of the property and the area. So many estate agents just have key holders who simply open the door and know nothing about the property. This was a very refreshing change. Thank you ????... Read more

1st Jul 2022 (2 years ago)

M Carr

Just want to say a huge thank you to the team at Ponteland for their help selling my property. Nothing was too much trouble and I would definitely recommend them.... Read more

21st Jun 2022 (2 years ago)

J barnard

Having successfully just completed the letting of my flat in Ponteland through your Agency I thought I would express my gratitude to your wonderful team of agents . I have to say that I was more than delighted with the service supplied by your firm .The professional attitude and friendly style made it a pleasure to do buisness with you. I will not hesitate in recommending your Agency as the place to go to receive value for money. First class service and professional advice and support throughout the process.I would especially like to thank Elspeth and Sharn in your Ponteland branch for there efforts on my behalf ... kind regards ....mrs s Barnard (a very satisfied customer / property owner )... Read more

15th Jun 2022 (2 years ago)

A Collgn

From listing to completion of the house sale, the team at Rook Matthews in Ponteland went above and beyond our expectations, at every situation that we have encountered no matter how stressful, they have always respond to our calls and communicated effectively, overall a brilliant service and always on hand to provide advice and support, we can highly recommend them to anyone in the market to buy or sell their home. Massive thanks to Elspeth, Lindsay, Emma and Rachel (an effective team)... Read more

Seller

4th Aug 2021 (3 years ago)

S Davies

A fantastic team! Professional, friendly and so helpful throughout. We never felt pushed into making any hasty decisions and there was always someone available to speak to. Many thanks to Lindsey and her entire team for their brilliant work!... Read more

13th Jul 2021 (3 years ago)

C Baglee

RMS provided an excellent personal service helping us throughout the selling process and were always willing to go that extra mile when needed - I thoroughly recommend them.... Read more

Seller

7th Jul 2021 (3 years ago)

A Glynn

We decided to use Rook, Matthews, Sayer as our estate agents and having just completed on our sale we are delighted that we did choose them. Service from our local office (Ponteland) has been outstanding from start to finish and all members of staff that we have encountered have been friendly, efficient, keen and thoroughly professional. We would not hesitate to recommend RMS to anybody in our area considering a house sale.... Read more

Seller

30th Jun 2021 (3 years ago)

M Fielding

I had some bad experiences with rook matthews sayer about 10 years ago from a different branch, but I have to say the ponteland branch especially Lindsey and Emma have totally changed my opinions on the company and now couldn't praise them enough! People are quick enough the complain but when two people go out of their way to help my family purchase our house it makes me so thankful for everything they have done and that's why I'm writing this review, which I never do!! Credit to the company and proof that two people's amazing attitude and understanding can completely reverse a negative opinion. Thanks again... Read more

Buyer

29th May 2021 (3 years ago)

Anonymous Homeseller

Very professional and kept up to date as much as possible... Read more

Seller

25th Apr 2021 (3 years ago)

C Kidd

The team at Rook Matthew Sayers Ponteland office did NOT disappoint. From the valuation visit, throughout the sale process & up until completion we felt their advice, market knowledge & professionalism was everything we wanted from a team trusted to sell our property. They understood our house wasn’t just a ‘house’ but our home and this home needed to be sold as such. From the initial photography, online marketing, accompanied viewing and high levels of communication throughout the process we couldn’t have been more satisfied. Well done the Ponteland RMS team. We’re glad we chose you! Calum & Gordon ( Woolsington, though now Kilchrenan, West Highlands, Scotland) ????????... Read more

Seller

21st Mar 2021 (3 years ago)

A Navarro

I cannot recommend RMS Ponteland highly enough. They are a hard-working professional team and are totally reliable with superb communication. My recently sold property process wasn’t easy having previously had some very demanding buyers pull-out at the last minute. The team had already put a huge amount of work with multiple viewings & complex queries. When the sale fell through I was devastated but Lindsey, Emma, Elspeth & Rachel were incredible, staying positive & really going the extra mile to find new buyers & complete the sale. All this through the Pandemic & without losing their caring human touch. I’m very grateful to this exceptional team.... Read more

Seller

30th Dec 2020 (4 years ago)

B Spencer

All businesses ultimately depend on the quality of their employees. If you need a local estate agent look no further. The team at RMS are professional, efficient, proactive and very friendly. The business provides access to solicitors, mortgages and any service required for a smooth move. Highly recommended.... Read more

19th Sep 2020 (4 years ago)

D Gunn

Their standard of care for their tenants is appalling... Read more

Tenant

26th Jul 2020 (4 years ago)

L Pearson

We aim to provide all of our customers the best possible service so we would like to hear about your experience with us. Feel free to leave a review on how we did.... Read more

5th Jul 2018 (6 years ago)

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