Slow to give feedback on viewings. I had to chase after a couple of days but improved when I complained.
Some rushed viewings . One agent arrived and said it had to be quick and she had asked the buyer to come earlier. Another told a late buyer asked to come at 8.45am on arrival that they only had 15 minutes so it would be a quick look .
We were told they had a large database of buyers but I wonder if just relying on the property listings and their database algorithms to find people was enough. They did offer us a premium listing months later when I asked what else could be done and this generated viewings .
Unable to arrange one second viewing and blamed staff absence for not contacting the buyer when I rang up a week later and the buyer did not return their call. People not getting back to them happened a lot . We were never shown any evidence of their contacts with people .
It's a shame as they understood the market and provided a lot of information about why viewings were sparse due to external factors.Pleasant staff with good local knowledge. We gave them a long period as it was a tough time to sell but did decide to find another agent in the end as they did not seem that proactive .... Read more
Seller
4th Jun 2024 (7 mo. ago)
Gemma Sampson of Savills was brilliant. We live in the US full time and bought a holiday home in Amersham. Gemma was very responsive to all of our questions (and there were many!) since we were unfamiliar with the home buying process. She anticipated our needs and preferences from the start, knew the inventory and the area, and walked us through the entire process with grace, patience, efficiency and good natured reassurance when we needed it. From the start, Gemma was a joy to work with and we highly recommend her.... Read more
Buyer
15th Nov 2023 (1 year ago)
Gemma Samson (Amersham office) was brilliant in handling the viewings and negotiating the sale of our smallholding here at Ladys Mile; Nick Pounce was the initial go to person and he monitored progress.Gemma always rang with updates and returned calls where necessary and is a credit to your company. Not only that she is a very nice person with lots of personality.
We have now exchanged contracts for the sale with completion due on or before 7th July 2023.... Read more
Seller
1st Jun 2023 (1 year ago)
I want to express my gratitude to Claire Meichtry who handled the sale of my house. I lost my husband and Claire was there with me all the way. She has been friendly, efficient, competent and guided me every step of the sale. I rate her 5 Star PLUS!!!... Read more
Seller
15th May 2023 (1 year ago)
We found the team at Savills very professional at all times in dealing with the sale of our house. Mike is a very experienced negotiator who did everything he could to bring about a successful sale. On marketing the property we had a high number of viewings at the outset with several offers, one of which resulted in a sale. We would have no hesitation in recommending Savills.... Read more
Seller
16th Feb 2023 (1 year ago)
Excellent agent from the start. They knew exactly who our home was suitable for and sold it within a week.... Read more
Seller
1st Apr 2022 (2 years ago)