13th Apr 2024 (23 days ago)
If I could give less than 1 star I would. I have been a tenant in an Hancock and Partners flat for 4 years now. In that time I have them and contractors enter the flat without the OK to do so. I have multiple late/missed appointments and inspections with no heads up of the cancellations - the latest cancellation happening because the staff members electric car wasn’t charged up. Building internal and external maintenance issues are hardly ever fixed, and if they are it takes an absolute age. And lastly, the staff are extremely rude and patronising. If you are looking to rent in Chichester and surrounding area, I urge you to stay away from this agency.
As an example of how this company acts - our roof began to leak in the winter, with the water sparking the electrics in the ceiling, coming through the fire alarm fixtures and entering our property. Hancocks reply to our landlord regarding the situation was ‘tell them to stick a bucket under the leak and get on with it’. There has been numerous example of malpractice, but this is just one in a long line of them.... Read more