17th Jun 2025 (24 days ago)
0 out of 5 if I could. We recently purchased our first home through Hunters, and the experience has been nothing short of a nightmare. From the very beginning, they failed to attend any of the viewings—leaving it entirely to the vendors. When issues arose between us and the vendors, Hunters simply told us it was never recommended to make direct contact with the vendors.
Our mortgage advisor also struggled to get in touch with them to arrange a valuation. At one stage, hey told us it was our own fault for making decisions based on the dates the vendors provided - claiming we would have to bear any resulting costs ourselves and emphasized the need for us to be 'fair', However, when the vendors booked their moving company and began threatening to pull out, Hunters seemed to forget everything they previously said.
They repeatedly gave us timelines they couldn’t meet, and we had to chase them continuously just to receive basic updates. They even provided us with legally incorrect information, and when we pointed it out, they merely reworded their statements—then proceeded to boast about their years of experience and discuss personal family matters, which was completely unprofessional. Once they received their commission, our emails were ignored entirely.
Overall, the lack of communication, professionalism, and accountability made what should have been an exciting process incredibly stressful. Good luck.
Reply
Vicki,
Wild how Google reviews get a reply in seconds, but work emails sit unread for days.
We didn’t choose to have direct contact with the sellers. The sellers themselves told us that Hunters was slow to respond, and as a result, they provided us with their number and asked us to contact them directly.
We have multiple emails confirming that the vendors were ready to exchange, up until just a day or two ago—after we had sent several follow-up emails—only to then be told that the exchange would not be happening.
I also emailed you requesting that you clarify things with the sellers' solicitor in advance, but I received no response. This has now led to our solicitor refusing to request the funds from the bank again until they receive proper confirmation, which has caused yet another delay in the exchange process.
Your mention of ill family member was irrelevant to the property purchase and came across as unprofessional. A simple note stating that you would be out of the office would have been sufficient.
Regarding the key collection, we politely asked you to communicate with the vendors to see if they had a scheduled time for their moving company, so we could at least arrange ours accordingly—fully understanding that we would still need to wait until the transaction is complete on the day.
Your response was: “Although funds may be sent across by midday, we do have to allow the sellers time to be fully vacated before we release the keys to you.” This left us with no choice but to change our moving schedule at the last minute, adding yet another layer of stress on an already demanding day.
We understand that the seller is your direct client. However, as the buyer in this transaction, we believe we also deserve to be treated with respect and consideration. This is why we are sharing our experience here from the buyer’s perspective.
After all, it is our payment to the seller that generates your commission—so we believe it's entirely reasonable to expect clear communication and fairness throughout the process.
All the best.... Read more