Extremely happy with Fitzjohn - Peterborough. All the staff we worked with, were excellent. Paul, Louise and Jamie. There are no doubt others behind the scenes but they are who we chatted to on a regular basis.

I'd very much recommend them to anyone in the local area intending to list.

Although Stags worked hard on our behalf and generated lots of viewings, we feel that our property was overvalued and we had to request that the price be lowered. We felt that as the estate agents they would have had a better overview of the current market than we did and should have been more proactive in adjusting the asking price accordingly.
We were occasionally disappointed in the service provided by the agents escorting potential buyers around the property as the information given was not always accurate.
Although we received regular feedback,we also feel that there is a possible disconnect between the agents conducting the viewings and the staff in the office who did not show potential buyers around the property.

4 months no viewings despite dropping 10k. Wanted to be moved to Skegness branch as nearer but was under contract with them so couldn't.

Top team , wouldn’t use anyone else

We cannot thank Paul, Lewis and Stephen at Appleby & Townend enough for all their help, kindness, patience and understanding throughout what was far from a straightforward journey.

Our situation was particularly complicated, as we were selling two separate properties in order to combine everything into one purchase, with the ultimate goal of bringing our family together under one roof. There were many moving parts, challenges and uncertainties along the way, which at times made the whole process incredibly stressful and emotional.

From the very beginning, we were extremely impressed with the standard of service and attention to detail. The quality of the property listings, particularly the professional photographs and 360-degree video tours, was noticeably higher than that of other estate agents in the area. The care taken in presenting our properties really stood out and gave us confidence that they were being marketed to the highest possible standard.

The practical side of the process was equally well managed. EPC surveys were arranged seamlessly, taking another task off our hands, and we were also offered helpful referrals to other professional services, including surveyors, solicitors and mortgage advisers. Having access to these recommendations made navigating such a complicated transaction that little bit easier.

Throughout it all, Paul, Lewis and Stephen were supportive, approachable and genuinely caring. They remained as involved as they possibly could, always willing to listen, offer advice and provide reassurance when it was most needed. Their patience and understanding never wavered, even when circumstances became particularly challenging.

A very special thank you must go to Paul, who really did go above and beyond. He took time out of his own evenings and weekends to call us, check how things were progressing and offer reassurance when things felt overwhelming. Those conversations meant more than he probably realises. His kindness, patience and willingness to give his time, even outside normal working hours, made a tremendous difference to us as a family.

What stood out most was that we never felt like just another transaction. This was never simply about selling two houses and buying another; it was about making something incredibly important happen for our family. Paul, Lewis and Stephen understood that there was a much bigger picture behind it all, and we genuinely felt that they cared about helping us achieve it.

We are incredibly grateful for their professionalism, dedication, compassion and continued support. The combination of outstanding property marketing, efficient organisation and genuine personal care really sets Appleby & Townend apart.

Thank you, Paul, Lewis and Stephen, for helping us navigate such an important chapter in our lives. We would wholeheartedly recommend Appleby & Townend to anyone looking for an estate agent who combines excellent professional standards with a truly personal and caring approach.

Lazy, disinterested service with ‘stock’ statements and a complete lack of urgency laced with misleading information made the experience with this agent one I would not recommend at all.

Viewings OK,feedback varied, keen to underpriced inorder go sell quickly.