25th Nov 2025 (18 days ago)
A property came on the market I was interested in purchasing. I reached out to PACE as soon as it hit the market as it was a previous family home and very much wanted it back in the family.
Enquired on Rightmove the day it came to market - no response. Called the office a couple days later - told I'd get a call back. I didn't. Called the office the day after - told again I'd get a call back - I didn't. Called again, and again, being told I'd get a call back - and I didn't.
This is to view a property a seller has entrusted them to sell for them. It took an entire week just to get a response.
Went to the property and did a viewing - followed by a few days of back-and-forth asking the usual questions with Mitchell (the 'negotiator'). Waited a few days in between for responses - which I didn't get. Constant having to call to get updates.
Emailed an offer. SIX DAYS later I still hadn't heard anything back on the offer being discussed - SIX DAYS after an offer had been submitted. Only responded after a number of chasing calls and emails.
Said they'd only accept full asking price - despite him telling me something completely different on a phone call - which was highly frustrating and obviously wasting a lot of time.
The property price dropped twice in quick succession, I chased again asking what they'd need to get a deal completed - and Mitchell said the offer would be discussed 2 days later with the manager, Marcus - which I can only assume did not happen, seeing as how again, I didn't hear anything.
Now, 1 month later, the property has been sold, and I still hadn't heard anything from the office - it took me calling them again for an update - and even then, Mitchell said he'd need to speak to Marcus - which was supposed to happen over 1 month ago - to get back to me. Awaiting a call back - yet again.
Terrible, terrible service. Incredibly unprofessional from both Mitchell and Marcus. I had to physically go to the office just to get some sort of response - they seem to like hiding in offices.
As a seller - I'd highly advise you to use a more proactive agent who wants to communicate with those interested in buying. And as a buyer - good luck. You'll have a LOT of time wasted and it'll be constant chasing. Would give zero stars if I could.... Read more