Have only good things to say, staff really friendly and helpful. Issues remedied in a professional speedy and timely manner. Wouldn’t hesitate to recommend.
Matt was our original contact, but recently have dealt with Paul.
Mia, Joanne, Ciara and Kayleigh have also been very helpful.
Thank you all for making renting my property easy ????
Were very nice before renting the property. After we did, they are now ignoring us and property problems that have been left from the previous tenants. Would not recommend to anyone
The best estate agents I've ever dealt with- they always call back when they say they will and have been really helpful and polite - a nice change from most estate agents- highly recommend!
Ian kept us up to date throughout the long and stressful process, making sure we were advised every step of the way, with where we were at any given time. Liaising with all in the chain, not just "his" client. He was always on hand and if not available would come back to us straight away, something other Estate Agents could take a lesson from. Would definitely use again. Professional and friendly, even calling after the move, to make sure that everything was as expected.
Lydia Ferguson at Bairstoweves (Basildon branch) was very helpful in arranging the purchase of my new property. At every stage of the process, she was really easy to work with and was very professional. Thank you Lydia.
I lost over £4k in unpaid rent because Bairstow Eves ignored three clear warning signs that the tenant was not financially viable and was probably fraudulent. They were only interested in getting us to sign their indemnity document.
The Property Ombudsman agreed that Bairstow Eves failed to protect my interests and deliver the service we paid for. We are till awaiting the return of our fee !
All the staff friendly and helpful. Especially Josh, he is doing everything for us to buy the property. I really want to thank you for all your support. I really appreciate your help. I am really happy with the service. Many thanks for everything.
Well, I would say the people who are working in this branch had no idea what they were doing. I was looking for a house in Basildon area and called them. There was a gentleman who answered the phone and got all my info and promised to call me on the day itself to arrange a view of a property, but he didn’t. I called them again in the evening and there was a lady who answered the phone and she said my information is not in the system which made me uncomfortable. I gave the same info again and as usual she promised to called me, but she never called me. Next day, I called and another lady answered the phone, she said my info is not in the system and the house I was looking for was sold … personally I felt they had no professional manners to keep their customer informed and it was unorganized place. I will never recommend this place to anyone.
Fresh Property (mostly Jess and Lisa) were a fantastic support during the purchase of our property in SLH. Would definitely use Fresh again!! Thank you very much
I had my house valued in May 2017 by a number of agents, and this company gave the lowest valuation of them all, ten of thousands below any of the others, and highly inaccurate for both my property and the area. Subsequently I did not place my property with this agent. Despite this, I then began receiving calls and messages telling me they 'urgently'needed to speak to me, and when I called back, I got the usual highly unconvincing estate agent spiel regarding them having interested parties, blah blah blah, but apparently those parties were only interested IF I signed up to their agency, which I again did not do.
I then began receiving daily calls and messages and again, despite my repeatedly telling this agent I am NOT interested in placing my property with them, they have continued to call me EVERY SINGLE DAY, sometimes twice a day, since June 2017. At first they would leave a message. They have now taken to phoning and hanging up when I naturally do not answer their 300th call. My initial impression was not great to begin with, but they now look aggressive and frankly desperate, which inspires even less confidence in their services.