William H Brown in Brentwood did a great job of selling themselves to us in order to win our business. Sadly, once we'd signed a contract for them to market our property that's where the 'great job' finished.
The service we received from William H Brown in Brentwood was utterly 'underwhelming' every step of the way. Things started badly when a 'Senior Negocitator' (!) took the marketing photos of the house with his mobile phone. They were dreadful. My children could have done a better job. William H Brown instructed a proffessional photographer to take some photos free of change by way of an apology, we were hoping the service would improve....
Sadly, it didn't. We accepted an offer and 3 weeks into the 'sale' we were told the buyer didn't have the funds for the house. William H Brown had put a 'Sold' sign up outside the property, and on the website, before the financial checks had been carried out, or even a survey had been done!
A few months later we accepted a second offer. We were told the sale would complete within 28 days. As the weeks ticked along we expressed concern to William H Brown that nothing had happened, no survey, no nothing. On the 28th day the buyer pulled out, again, lack of funds!
Our opinion is the staff at William H Brown do not have enough experience in the industry, they are all very young and come across as enthusiastic but in our opinion they lack any 'edge'....
...and they obviously aren't dong the basic checks at the beginning of the 'sale' to ensure the funds are available.
One day one of the agents left a voicemail for me, some feedback to tell me how a viewing had gone. Apparently when the prospective buyer had expressed a concern about the fabric of the house next-door the agent had 'reassured' him that "the neighbours house must be ok because they drive a BMW, which is an expensive car". The fact the agent shared that with me was really concerning. The fact that he had no other come back to an objection from a prospective buyer, other than comment on the price of someone's car, made him sound very immature.
We feel like we wasted 3 months with William H Brown and the moment our contract with them came to an end we were very pleased to change agents (we have signed up with a more mature agent who really know how to engage with prospective buyers!). I have already written a long review, but this doesn't detail even half of the total shambles that William H Brown called a 'marketing service'. Awful, awful, awful!!