I've just completed on my first property and everyone at Paul Graham (especially Jane) have been so helpful. It has been a stressful experience and having not done this before was quite overwhelming at times but we were always able to call and get information or support when we needed it. You never have to wait long for a response to an email and it's just been a wholly positive experience dealing with Paul Graham Carshalton. Thank you!!!
We bought the house through Paul Graham but were not at all happy with the service we received as a buyer.
They were never interested in helping us, took many calls to just get a viewing then 5 phone calls when making an offer as no one ever got back to us! I then had to do the chasing to get the purchase through.
We said we would never go back to them when selling as multi branch companies like this just don't seem interested & you just feel like a number. Shame but with there being so many agents in the area, you've got choice & this company was not on our list.
Just agreed to buy a house through Burn and Warne, amazing service. Excels in communicating with clients whoever they may be. The staff always have a smile on their face. Burn & Warne always exceeds the expectation levels of customer service that I hoped for. If I could give over five stars, I would.
Very unprofessional. Called to buy house but they hung up regardless. Tried to book online but no response
Mandy & team at Goodfellows are superb and Louise who looked after us is a star!
I wholeheartedly recommend them for all things property.
They took a 12 month tenancy fee from us however the tenant only stayed for 6 months. Have been asking for our other 6 months to be refunded and still no response. Beware some of their staff don’t have basic grammar or communication skills and are extremely pushy when dealing with clients. To their credit there’s Mandy-Sue who is helpful some of the time.
Needed an agency to find tenants, had a phone call back within 30 mins of instructing them, that they had a possible couple, they did all the searches, and gave me feedback at each stage, the couple have now been in the flat a year, been good tenants, and Kirsten at agency has liaised between us, and helped me find workmen when necessary, as I live 300 miles away, despite not charging me extra. Would highly recommend.
We completed a re-mortgage with Chris at Rosindale Pavitt. From the 1st appointment we saw what money we would be saving. We signed up and then were handed over to Tyler.
Tyler keeps you updated even if there was nothing to report. We never had to chase Tyler or Chris for anything.
What was especially nice was that you’re not passed to a call centre to get updates. It’s all kept locally. Chris wasn’t phased if we had questions and was happy to answer unlike previous larger companies who seem to sign you up and shrug you off.
Rosindale Pavitt are a people company and we felt they were honest and genuine without a hard sell.
Looking forward to doing the whole process again in a couple of years.
Totally recommend their mortgage services.
Very impressed with this agent, after having spoke with several others I found their fees and service to be much better. Great value in comparison to the bigger corporate firms!
ADDING ON TO HARRIETS REVIEW.
To begin with, the flat had damp which Cromwells had promised us a free survey. After 2 weeks of emails and calls they finally contacted the damp company. (A delay due to Cromwells)
The reason for the seller taking the flat off the market was because of a lack of communication and taking too long. The seller repeatedly called cromwells, who failed to notify us. We were waiting for the mortgage lender, which is out of our hands. If we had been contacted we would have been able to give information with the ongoing situations.
After Harriet leaving a review, which we felt was adequate due to our experience, we have tried to arrange to view another flat. We are desperate to sort out a property with a baby on the way (we dont have a lot of options), so we were going to try and look past the bad customer service and try again. Unfortunately, we were met with a very unprofessional respose. It does not look like Cromwells are willing to deal with us.
Yes we may have gone against our word, gone back to Cromwells on our knees but thats because we are desperate to get a property before the baby is born.
We will now have to wait until another property pops up which is not being sold by Cromwells.