23rd Jun 2025 (22 days ago)
0 stars if I could. Young renters — avoid Jordan Fishwick at all costs.
I strongly urge anyone considering renting through Jordan Fishwick to think again. Our experience was dreadful from start to finish, defined by negligence, mismanagement, and deeply unprofessional conduct — especially from Jack Skelly.
The property was in a shocking state of disrepair: active leaks, visible mould, a broken dryer left unfixed for six months, and serious water damage. Despite countless emails and reports, our concerns were either ignored or dismissed outright.
Jack Skelly, our assigned point of contact, was consistently rude, dismissive, and at times intimidating. During one particularly upsetting incident, five male contractors were sent to our flat — not to carry out repairs, but seemingly to mock and belittle us. No apology was ever offered, and Jack’s tone throughout was condescending and unhelpful.
Things escalated after a major hallway leak destroyed our personal items and set off the property’s alarm system. We were never given the code, and when the alarm triggered at 6 AM, there was no emergency support. Despite Jordan Fishwick admitting they didn’t know the alarm code themselves, we were still charged for the resulting damage.
We were also:
Hit with an inflated £650+ electricity bill, having been pressured to keep heating on constantly — with a vague verbal offer to reimburse, which of course never materialised.
Forced to pay for an emergency locksmith when one of the agency’s contractors locked us out.
Blamed for damages that either predated our tenancy or were caused by Jordan Fishwick’s own contractors.
Met with silence or outright mockery when trying to raise serious, valid concerns.
This entire experience was emotionally distressing. The intimidation and disregard for tenant wellbeing was appalling, and a complete violation of responsibilities under the Landlord and Tenant Act. There was no meaningful handover, no support, and absolutely no accountability.
After everything, we were offered a token £100 rent reduction split between all tenants — a sum that didn’t even cover one day of missed work due to the agency’s sheer negligence. Though we never accepted this, it was treated as agreed. Exhausted by the experience, we stopped engaging with their communications to protect ourselves emotionally. We vacated the property within two weeks, but were still forced to pay a full month’s notice rent — only agreeing under threat that our references would be withheld otherwise.
Jordan Fishwick is one of the worst letting agents we’ve ever dealt with. Renters deserve to be treated with basic dignity and safety — you won’t find that here. Avoid them entirely.... Read more