13th Nov 2024 (20 days ago)
It's mine and my husband's first time buying a house and all the staff we have interacted with have been nothing short of professional.
When we were first shopping around for a mortgage in principal from other companies, they explained nothing to us. With William H Brown, we had an hour long phonecall with Luke Horrex (also works at the Bury branch) who explained everything to us and did a perfect job at putting our minds at ease. We felt reassured and comfortable through this daunting process. Luke secured our confidence so much, we decided to continue this journey with William H Brown. Luke in fact helped a friend of mine with securing her first home, and he came highly recommended. I can safely say, I'll be doing exactly the same!
The communication between staff has been incredibly clear. Luke forwarded us onto Niamh Howard to help us find properties that met our criteria, and she was absolutely brilliant. She was quick to get things organised and kept us regularly updated. The houses William H Brown offered were all very clean and well presented. It made it very hard to make a decision! But Niamh was never pushy - always gave us an adequate amount of time to consider things and even helped with offering points for us to think about and questions to ask. We decided on a house and then it was over to the next member of staff, Stuart Ellis.
What an extremely happy chappy he is! Incredibly hardworking and consistently gives five-star, cheery customer service despite working long days that even extend past the office hours! He is completely dedicated and a valuable asset to William H Brown. Again, Stuart keeps communication open and clear and has been very quick to push through our paperwork on securing the sale of the house. His work was absolutely instrumental in our success to securing our first home.
We are looking forward to meeting both Luke and Stuart at our next appointment. Putting some faces to some heroic names! If and when we come to sell our house, we have no doubt in our minds about using William H Brown. But we will 100% recommend this company, team and these specific members to any person going through the same process as us, or for any housing needs! Our deepest thanks, to you all! Thank you for making us feel heard and supported.... Read more