I have been using Peach Properties for more than 14 years now, both in terms of having my properties managed by them and also in terms of purchases made through Peach. They have been an absolute life-saver for me over the years and I cannot recommend them highly enough! On top of the fact that they are very professional, the company as a whole is extremely accessible and easy to do business with. Beyond that, they always have time for you, and always with a smile! Other agencies should take note and follow their lead. Excellent all round.
Let a property to me knowing that that pipes were leaking in the flat and that renovations were due to happen during the tenancy but failed to mention the extent of those repairs. They were never in the office when needed and as things went sour with the landlord (who was also absentee) due to the issues around their contractors and the landlords insurance problems, they were unavailable. Worst 6 months of my life was spent in a flat let by this crew.
Bairstow Eves Stratford have looked after a rental property of mine for ten years and have also just handled its sale. Their selling strategy realised an extremely good price in a flat market. Everything was carried out very efficiently and with great patience. I couldn't recommend them highly enough.
Just a bunch of thieving criminals. When we were in the property rather than sorting problems they just tried to point the finger at us instead. This includes a gas leak in the property. Now we have been moved out and away from that hell hole it has been 2 years and they still haven't paid us back our deposit. I have spoken to the landlord, he told them to return the full deposit, they are ignoring him and us and just stealing our money.
They are a bunch of thieving criminals and need to be shut down.
I got a very professional service all through my 13 month stay in one of their apartments. Always quick to reply to customer enquiries, I found Adam Carter (my property manager) in particular to be very courteous and reliable. I remember vividly how quickly and efficiently he helped to deal with a water leak issue in the building a few months ago. Overall i have had a positive experience with Complete Prime Residential and will absolutely recommend them to anyone looking to use any of their services.
UNPROFESSIONAL AND VERY POOR SERVICE
Extremely poor service from Complete Ltd: I paid during one year long the full rent of a flat which had a broken window which couldn’t be opened at all, preventing the access to our terrace! While I was promised at the beginning that it would be repaired before I moved in. I had a dozens of exchanges with them, barely any response from them and was finally told that it would be impossible to repair it!
Additionally to that, one of their agents came to introduce the flat to potential new tenants and thought it would be a good idea to open the faulty window! Of course, he couldn’t close it anymore and decided to leave the flat unattended with an opened window: first, anyone could have come in the flat and it was very dangerous; second, they couldn’t sort the situation quickly and I had to endure the cold and wind for two days in the middle of January. No need to say I never had compensation for that.
On top of that, when I exit the flat, I had a professional cleaning service, which I proved and they decided to charge me £60 without any good reasons … I contested it, notable mentioning that I have paid the full price of a flat that was not fully functional but they did not do any gesture.
I will never use Complete Ltd again, would strongly recommend anyone to NOT use them and will make sure to be very vocal about how poorly they manage the service for the flat.
First Floor - Room 3 The Shepherd?s Building West Rockley Road
Very Professional, quick and easy. They work with you in every step of the process. Highly recommended. Special Thanks to Kashif for making a pleasant transition with great communications.
The most incompetent agency I have ever had the displeasure of coming across. We found a property we were very interested in on Rightmove and are buyers without a chain so were seeking a quick transaction. The sales agent, Mr Kevin Pearcey was always unavailable. They told me he was out at viewings and my husband that he was off sick working from home and apparently in the whole agency, the was the only person who could arrange viewings. He did not return calls or answer his mobile and after 4 days of trying we gave up. He eventually emailed to say he would arrange a viewing and get back to us to confirm the time and never did. Their agency is managing the tenancy and I wonder if their monthly management fee is perhaps more financially motivating to them than following instructions of the owner to try and market the sale of the property, and getting a one off commission? Either way, I don't think the owner would have been too pleased and so do not recommend using them if you are trying to sell your property as they have now lost a potential buyer.
We had a great experience with Knight and Frank, we had recently moved to London, they helped us finding our first house. Thats a memory we will always have, irrespective even if we change our flat and move onto another. The property was well managed by our property manager (Chervon Pierre) Kudos to her. She promptly answered and resolved our requests. Thanks a lot for all the help and keep up the great service.
Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned.
Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle.
The amounts they charge are over priced, for instance key replacement for the window was charged at £75.
Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.