Disapppointing experience, we left as soon as our contract allowed. Initial meeting seemed good but then they wrote a poor description of our place, left windows wide open and the property exposed to break ins after showing tenants round and were very unaware of even the basics when showing people around.
I put my house on the market in late August 2017 and with Haarts help a buyer was found as quickly as late October 2017. Riz was my allocated case worker and he worked relentlessly to ensure the process went smoothly including working during his annual leave and responding to my messages after office hours. Riz knew that I wanted exchange before Christmas as I didn’t want to carry the stress of the selling process into the new year. With his great work ethics and liasing with all solicitors Riz made this happen. If you are considering selling your property I would highly recommend Haart ilford. This is the second time I have now used them therefore would not hesitate to recommend them to others.
If I could give it a less than 1 star, I would. Please read all the reviews before colaborating with this firm. I paid the £500 holding fee and I was waiting for the paperwork on my email to start the checking process. Two days later, nothing. I got out of work and decided to give them a call. The person who answered, better not give names for decency's sake, told me...'oh, i just got off phone with the landlord and he's not letting the house anymore'
Can you belive the coincidence? Me neither. I asked for my deposit back...and they told me 3 to 5 days...that was one month ago. Called them everyday. Every day they told me they have sorted it out and will take 3 to 5 days.
Today I called them again. They found out what the problem is...and it will take 3 to 5 days starting tomorrow.
For me, a firm more unprofessional than Haart Lettings Ilford does not exist. And I have collaborated with other firms that have let me down. Apparently the phrase 'the landlord changed his mind about letting the house' is a common quote among letting agencies. But at least the other agencies actually returned my money in 3 to 5 days...even sooner.
Very disappointing to find such a big company so unprofessional.
This is my experience so far with Haart Ilford.
i go into the office all the staff were on the telephone there was one gentleman sitting at the back named david graff and apparently he is the manager of the branch. i asked him about a particular property which they had a public notice and i wanted to offer higher but he said it is sold. i objected that and i had to force my offer to put foward then he agreed. i provide all the documentation for there financial evaluation process.my offer was rejected the next day. but suprise surprise i got the property at the end via a middle man and i had to pay money for in cash and this middle man is regular for doing this via the manager of this branch. i am disgusted with this practice and i hope this review can open eyes for innocent people that want to buy a home and be let down by managers like david graff keeping a middle man to gain monies. david watch out
Didn't turn up to a viewing, didn't communicate with me on offers or return calls or emails, wouldn't allow my surveyor in, generally inefficient. I would not use for either buying or selling.
Extremely fast professional and supportive service. The quality of customer care and attention to detail mean they add a tangible value to your business relationship. Special mention for both Matthew Cann and Anne Peck who both went out of they're way to help me. I would recommend them without hesitation.
All goes well when you step in. But when you vacate the property, there is no one to reply your queries. No response to the mails. No body is concerned about giving your deposit back. I have been redirected several times to different people. There is no one point of contact. Its more than a month since I have vacated the property still not clear on when will I receive the deposit back.
Above all, Despite reporting an repair issue, no one turned up for more than 8 months to fix it but while vacating they want to deduct a sum on my deposit. Unbelievable..!! The issue is under dispute now.
Phil at Haart has been amazing from the start. He help me get my property sold and help me throughout the process until completion. The team kept me informed throughout the transaction. Simply the best agents in East Ham. Highly recommended.
I was very pleased with the services offered by Sinan Faiz , great guy , polite and ready to healp you
I hope for the future to collaborate just as well