Disapppointing experience, we left as soon as our contract allowed. Initial meeting seemed good but then they wrote a poor description of our place, left windows wide open and the property exposed to break ins after showing tenants round and were very unaware of even the basics when showing people around.
I put my house on the market in late August 2017 and with Haarts help a buyer was found as quickly as late October 2017. Riz was my allocated case worker and he worked relentlessly to ensure the process went smoothly including working during his annual leave and responding to my messages after office hours. Riz knew that I wanted exchange before Christmas as I didn’t want to carry the stress of the selling process into the new year. With his great work ethics and liasing with all solicitors Riz made this happen. If you are considering selling your property I would highly recommend Haart ilford. This is the second time I have now used them therefore would not hesitate to recommend them to others.
If I could give it a less than 1 star, I would. Please read all the reviews before colaborating with this firm. I paid the £500 holding fee and I was waiting for the paperwork on my email to start the checking process. Two days later, nothing. I got out of work and decided to give them a call. The person who answered, better not give names for decency's sake, told me...'oh, i just got off phone with the landlord and he's not letting the house anymore'
Can you belive the coincidence? Me neither. I asked for my deposit back...and they told me 3 to 5 days...that was one month ago. Called them everyday. Every day they told me they have sorted it out and will take 3 to 5 days.
Today I called them again. They found out what the problem is...and it will take 3 to 5 days starting tomorrow.
For me, a firm more unprofessional than Haart Lettings Ilford does not exist. And I have collaborated with other firms that have let me down. Apparently the phrase 'the landlord changed his mind about letting the house' is a common quote among letting agencies. But at least the other agencies actually returned my money in 3 to 5 days...even sooner.
Very disappointing to find such a big company so unprofessional.
This is my experience so far with Haart Ilford.
I instructed Bairstow Eves after another local estate agent let me down on the sale of my flat. They’ve delivered above and beyond what they said they would - I had 4 offers within a week of being on the market. Alan has been excellent throughout, very pragmatic and realistic with great communication. Ritesh has also been a great help. What I’ve noticed is that they all seem to be up to speed with the sale, so no matter who I speak to when I call the office, they can give me the latest. One of the more ‘honest’ estate agents I’ve dealt with.
Didn't turn up to a viewing, didn't communicate with me on offers or return calls or emails, wouldn't allow my surveyor in, generally inefficient. I would not use for either buying or selling.
Professional service! Jon and his team were very efficient and punctual with the viewing, and were quick to respond to queries. The renting process went off very smoothly. Highly recommended.
All goes well when you step in. But when you vacate the property, there is no one to reply your queries. No response to the mails. No body is concerned about giving your deposit back. I have been redirected several times to different people. There is no one point of contact. Its more than a month since I have vacated the property still not clear on when will I receive the deposit back.
Above all, Despite reporting an repair issue, no one turned up for more than 8 months to fix it but while vacating they want to deduct a sum on my deposit. Unbelievable..!! The issue is under dispute now.
As a buyer I am so happy with your services, especially Mr. Hassan, so carefull with our wishes and keeping us up to date with all the houses on the market that suits our demand. Love love the service!!
poor agent poor service - they just dont care about vendors - stay away!
happy with the service provided. Adrian initially offered me a few properties and got me out to see one that wasn't really what I was looking for but the moment I stepped through the door I feel in love. the sale went through fairly smoothly my first sale and hopefully wont be my last
Estate agents generally tend to have a negative reputation, so naturally I was slightly apprehensive in putting my flat up for sale. Aston Fox definitely proved me wrong and are an exemplar on how an estate agent should behave and operate both in terms of professionalism and efficiency. In particular their customer service from start to finish should be highly commended. Matthew was friendly and professional when it came to doing the initial valuation and taking photos. He even personally helped the other half move bits and pieces around the flat to get the best possible picture. Adrian and Bill were both very effective in managing and running the open day where prospective buyers came and viewed the property. Corrine effectively kept us informed and updated on sale progression, maintaining key contact with the buyer's agent and solicitors and our own solicitor. It was very reassuring to have her at the end of the other line to keep us updated particularly towards exchange and completion. In summary Aston Fox run a smooth effective operation and were a pleasure to deal with. I would recommend them highly to anyone wanting to sell their property and would certainly use them again!