Excellent service. Competent, friendly and efficient negotiator. It made my life easier.
Quite poor service for tenants -
1) Communication is really slow and sometimes confusing.
2) They tried to make us paying for damages in the property which were already there before we checked in and that were reported in the inventory
3) They tried to make us paying for a sofa they bought (and they forgot about it)
4) Watch up for clause 4.1.5 as they will make you pay at the end of the tenancy an initially undisclosed fee for "preparation for checkout". In our case it was 100 pounds.
5) they hire bad contractors for fixing problems in the house. Our windows were poorly fixed 4 times and systematically broke again.
Pettyson and Prestwich were professional and approachable from the word go. Always available and honest. Elaine who guided us through our first ever purchase is worth a special mention. We would highly recommend!
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
Katrina is a gem! From first speaking to her and viewing the property, she has been friendly, helpful, professional and accommodating. I was late for a couple of meetings but Katrina never seemed to mind. She made sure she had the right tenant for the right property/landlord and seemed genuinely happy that we both were. The whole process felt simple and controlled, thanks to Katrina; and everything went without complication. It has been a pleasure doing business with you, Katrina.
I never post negative reviews about anyone. But these people made me do it. I had the worst experience ever with these people. I took care of their property which never had any heating working and never anybody came to fix anything. They are still deducting £666.00 from my deposit for extremely nothing. I wish I had the time to take them to court. This shows that this sophisticated looking company is just good for eyes. Otherwise it’s just about the Money for them. I wish I had never gone to them. My hard earned money they took away for no reason. My heart still pounds when I think about my loss.
I recently completed a purchase through Foxtons at Stratford as recently as January 2018. I must say the entire team is very friendly and professional and I would like to give a special thanks to both Shanola and Simon for going beyond their call of duty and doing everything they can to complete the sale as swiftly as possible.
I would highly recommend Foxtons as the place to both buying and selling your property as they do what they say and a company that stands out from rest of the competition.
All I can say is the service is way below 0. After 2 years renting one of their houses and 50k+ left while living there, they ripped us of with the deposit. Basically repaired the house with our money and blaming us for things we have never done. Not to mention leaving us every Christmas for a week without heating and hot water. AVOID AVOID AVOID, run away while you haven't signed any of their contracts.
All the best to ones already in contract with them.
Complete Ltd have been a fantastic agent. The property I rent is extremely well maintained and a good price. The team at Complete are very responsive and always extremely helpful and friendly. Adam Carter, the property manager, has been fantastic. He has always been very quick to act when things have needed fixing in the flat, and is incredibly supportive and accommodating of the things we need. I would recommend Complete Ltd and would use them again.
Worst kind of letting agents we've dealt with. So incompetent and irresponsible. We've been living in a cold flat from past 3 months and the agency is just sitting on this issue. Instead of getting it resolved they told us there are no issues with the heating. We were informed of the wrong council tax band at the time of signing the contract. The property manager is unapproachable that every time we send her an email, we have to give a call to her to let her know that there is an email from us, sitting in her inbox waiting for her response. She never has any concrete reply for any of the issues that have been reported so far. We're throwing our hard earned money at the higher electricity bills and ludicrously high council tax bill because of Complete's unprofessional behaviour and inadequate knowledge.
I have been renting a property for 6 years through KF Canary Wharf and have found the standard of service exceptional and definitely best of breed. Chris Paxton has been renewing my lease for the entire 6 year period and is extremely helpful and responsive to my sometimes difficult requests. All the staff however are willing to help and don't delay in get things fixed if anything goes wrong. Would highly recommend this real estate to anyone in who is looking to rent, buy or sell a property in the area.
Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned.
Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle.
The amounts they charge are over priced, for instance key replacement for the window was charged at £75.
Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.