We registered with Ben at Keatons and not having great experiences with agents we were hesitant. After explaining all our needs Ben sent my partner a few options that fit exactly what we were looking for, you rarely get properties that match with what you actually tell your agent what you're looking for, unfortunately we missed out on the property we offered on. We would recommend Stratford rent department to any of our friends in the area though.
I am single mother rented a property for two years from Keatons and never missed rent payment looked after the flat as I am mature and clean person after two years they said land lord decided to sell apartment and I should leave the flat. They harassed me with phone calls agent turning to the property without prior notice I felt intimidated specially when one time saw agent trying to open my flat with the copy they had their excuse was the knocked and no body answered,, till this day I am scared to open doors and have three locks, I found out that the land lord never sold flat they just increased rent and rented it to some family 35% more than what I used to pay. You are rubbish agents gangsters and criminals.
I'm very happy with the service provided by Ranvir who sold my flat within a week of it going on the market. He was always available to answer my questions and proactive in ensuring that the sale went through smoothly. He also went above and beyond in helping me with a valuation I needed which was great.
If had an option to rate below zero I would say -10
Excellent service - we made our purchase and sale through Petty Son and Prestwich, and they were professional, responsive, helpful - everything you'd hope and expect an estate agent to be.
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
Mirko was such a pleasure to deal with. He took the time to sit down and figure out exactly what we were looking for and regularly called and emailed to make sure we were up to date with any listings he thought were appropriate. He sifted through the properties to make sure we were only receiving correspondence with properties that suited our needs. Even if he wasn't the agent taking us to viewings he made sure to follow up on how we felt and answer any questions we had. He was fantastic to deal with and went above and beyond to make sure we found a property that would suit our needs. I would highly recommend him.
I rented my flat out through outlook last year...worst decision of my life. I found them to be very short with me. They said they would charge me a small fee to let my property however this was not the case. Please avoid these con artist.
I've been dealing with Outlook for the last couple of years now. I've found them to be extremely professional throughout and all of their staff are friendly and approachable. Adnan in the Stratford office is particularly helpful and deals with matters in a friendly, pragmatic fashion. I wouldn't hesitate to recommend him or his office.
I've dealt with 4 other estate agents in the past and never felt the need to warn other people of their dreadful service provided, from start to finish we received incredibly lazy communications, expect to wait a week for an email reply, you can try calling but you'll be never get past the receptionist who makes a false promise of a call back.
I recently completed a purchase through Foxtons at Stratford as recently as January 2018. I must say the entire team is very friendly and professional and I would like to give a special thanks to both Shanola and Simon for going beyond their call of duty and doing everything they can to complete the sale as swiftly as possible.
I would highly recommend Foxtons as the place to both buying and selling your property as they do what they say and a company that stands out from rest of the competition.
Worst money grabbing estate agents in the country. Ruthless exploitation of London renters and huge players in the legal racket that is private renting in London. Morally repugnant. Avoid like the clap.