The knowledge of the local market that this team has makes a huge difference. Thank you all at Acorn for a friendly, professional and most importantly effective service. If you think high street agents aren't worth it, think again, I would strongly recommend the Catford team.
Sold two properties through Acorn Catford and have always found the selling process to be well managed and consistent from start to finish. Valuations were accurate and realistic rather than over inflated, viewings were always conducted with adequate notice and respect to the properties and any offers that were put forward to me were backed up with sufficient checks that the buyers were able to buy.
All in all I have been very happy the experience I have had with Acorn Catford and would not hesitate to recommend them as my agent of choice.
As a first time home buyer I found Winkworth extremely professional. Their help with the process of getting to exchange of contracts was invaluable. Thanks to the team, especially Nicola for all her hard work and patience.
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
Overall a great experience. Very friendly staff who made the whole process for us, first time renters in the UK as smooth as it could be. Kelly Walcott was our letting agent and she did a fantastic job in communicating the requirements and details clearly and in a timely manner. We’ll definitely be using KFH in the future and highly recommend their services to anyone looking to find a new home.
KFH have been managing the property I let for the last 4 years and I have always found them to be extremely helpful and generally responsive. I have to break my tenancy and Kelly and the team were very quick to reassure me that they would do everything possible to find a replacement tenant as soon as possible which took a great worry off my shoulders. I have always been met with professionalism, respect and understanding which is not always the case with some other estate agencies.
Rented a property in forest hill on 2 occasions via a negotiator from Brockley branch by the name of Ezra. A very smooth experience. This was rented personally rather than via Thomas Gideon. Danielle is always very helpful, energetic and enthusiastic. Thanks to the team at KFH for their ongoing help and assistance.
Thomas Gideon Property
Very unreliable, we were told our offer was accepted, card details taken, a week later found out that nothing was arranged and that our offer was still on the table with another offer!! Very stressful dealing with them, even the manager of the branch (Brockley) wasn't very trustworthy, difficult to get hold of, ignoring our emails, saying he would arrange things and he wouldn't. We couldn't believe an agent could be so unreliable! If they were not a big agency we would have thought we got involved into some dodgy business. Everything ok at the end but when we were finally given the landlord's details and got to speak with him we found out the agent hadn't even spoken to him about things he said he would arrange. So disappointing! Good we get to deal directly with the landlord from now on!
Really impressed with the KFH Lee branch. Staff were friendly and not at all pushy. In particular Kieran Goode who showed us some great properties and was really personable.
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
I dealt with Michael when selling my house. He was the most professional yet personable of all the agents that provided a valuation. He, alongside his team were quick to secure a buyer . I would definitely recommend KFH for any local residents looking to sell in the Corbett.
I must say that my experience with KFH Catford has been one of the best of my renting life to date; Clement would have to be the proverbial 'man of the match' as he kept in contact with me after searching elsewhere hooked me back in and made sure I had seen what is now our home which is perfect for us. The rest of the team were great too and showed nothing but professionalism and friendly demeanor through out the entire process and were more than patient when we hit a couple of bumps on the road. If you hadn't realized this by now concerning KFH, I'm a fan. Thanks guy's!