It was a pleasure to work with Abigail who helped us secure a flat within a week of the viewing. She kept us fully informed throughout the process and was very flexible when we had some difficulty getting documents together. She is incredibly professional and knowledgeable and would highly recommend her as an agent.
Basically they offered very professional service, but put up extremely high obstacles when it came to referencing time--far more than anyone else we eventually dealt with. If you are not self-employed, have excellent references, and want everything done by the book they could be a good choice.
I was extremely satisfied with the customer service - very polite staff that were very helpful and responsive to my requirements when property hunting. Well done!
Absolute worst estate agent experience.
A complete break down in communication and the agents didn't look out for my interests.
I was excited to rent a refurb from them off Wandsworth road, only for my ceiling to fall through - after 2 weeks of moving in. If I had been in the bed at this time I could have died:
I completely understand this isn't the estate agents fault, but it was their job and duty to find me alternative accommodation, which they failed to do. They didn't even offer me storage for my belongings. Or offer to help move my things. When I called the agent, Mehmet, said that it wasn't 'his problem'.
I'd lack to add that I wasn't even offered an apology for the state of my bedroom until I called up and demanded one.
Discussing service, horrible company, stay away.
Bradley has been a super help - great communication and diligently follows up on all stages of the sales process.
Daniel was extremely efficient and helpful throughout our buying process. Although the process took a little while, he made sure that everything was done as quickly as possible and was always happy to show us around the property and answer any questions, however irrelevant !!
As a landlord of a few buy to let properties, I have been exclusively using LT to find tenants. They are really expert in their area and are really realisable to achieve best possible rent return. Whenever I tried to find an alternative agent, it turned out to be a failure and I eventually went back to LT. Best contact is Jibby who is running the lettings : extremely reliable, picks up email late evenings and WEs, knowledgeable. Really great asset for LT !
I rented a property threw this agency few years ago. Letting agents were helpful n polite. Especially Jibby. Unfortunately when I had to deal with their head office I was very disappointed. I have never seen that kind of attitude in customer service. They never have any time to answer my call, give me a wright information... Many times I have been told that responsible person will call me back, but during all contract he never did, I guess they are saving money for telephone bill.. Just useless ppl. Wouldn't pick this agency again, just because head office.