Knight Frank were extremely professional, and handled my entire rental situation in the best possible way. Even when I wanted to move out early they were able to help me out and accommodate my request.
Did not sell the sub £1m property within a 2 month marketing period. However, they got a decent number of viewings in, the marketing materials were good and the team was relatively easy to communicate with.
Rebecca and Sam have been nothing but a pleasure to deal with - coming from a buyer's perspective. Good clear consistent communications throughout the process - I have no hesitation in recommending KF.
Knight Frank’s communication was poor and often they wouldn’t update us even post a viewing. In 4 months, they had just 21 viewings which resulted in 1 offer well below asking price - we have had better results with Marsh & Parsons in just 3 weeks!
The sales team at KFH Battersea have been professional and efficient from start to finish and I cannot recommend them enough. They were proactive with getting lots of viewings booked in, even during a difficult time for the market, and have been on hand during every step of the process to make things run as smoothly as possible. Both Poppy and Max, our main points of contact, have been extremely helpful throughout and their knowledge has been invaluable during the sale of our leasehold flat. Poppy’s communication between all parties involved helped move things along and nothing was ever too much trouble. I would not hesitate to recommend KFH Battersea.
As a landlord, I thought KFH's letting service was very good, supportive and always gave me confidence I was in good hands. Carl was very professional, his judgement was sound and he kept me informed. I particularly appreciated his efforts to fight me corner and do the best he could. He was ably supported by Zoe who was very helpful and responsive.
Rosie was very professional and extremely helpful with every aspect of our search. I cannot recommend Rosie and KFH highly enough
I have always managed my Saturday viewings so that my schedule is properly arranged. Unfortunately I have been waiting at one property for more than 15 mins without anyone contacting me. I called the office just to find out that this property is under offer!! No email, no phone call or voice mail to let me know about the situation before that. She asked me whether I still want to view the second property as booked with the same person and I agreed. I have been waiting at the front of the property for awhile which is fine. I asked about the details. She said is Illegal to tell me how much for service charge and ground rent. She will email to me later. Noticing my shocked face..She asked “any problems?”(With a serious face) - I do not see any point of arguing with her. Until now I have not received any email from her about the details of the property as promised. I have wasted a lot of time with someone that is unprofessional and has an attitude problem! I definitely not deal with this branch anymore.
P.s.Basic manners is important. Please learn how to say apologies or sorry - it would be appreciated more than saying
I've been utilised their services over the year. Everything is fantastic. Great staff, good service and amazing team from Bairstow Eves. Thumbs UP!!! Highly recommended.
Absolute worst estate agent experience.
A complete break down in communication and the agents didn't look out for my interests.
I was excited to rent a refurb from them off Wandsworth road, only for my ceiling to fall through - after 2 weeks of moving in. If I had been in the bed at this time I could have died:
I completely understand this isn't the estate agents fault, but it was their job and duty to find me alternative accommodation, which they failed to do. They didn't even offer me storage for my belongings. Or offer to help move my things. When I called the agent, Mehmet, said that it wasn't 'his problem'.
I'd lack to add that I wasn't even offered an apology for the state of my bedroom until I called up and demanded one.
Discussing service, horrible company, stay away.
KFH were very helpful and efficient throughout the entire process, and ensured that my purchase was seamless. I dealt with Damien and Sarah - both of whom were excellent. They went the extra mile, such as liaising with the vendor to allow me access to the property pre-exchange to bring architects and designers in to assist with my planning.
Farhana is a gem, she constantly stays on the ball when helping you find a property and knows exactly what you are looking for.