Sarah Tracey did a fantastic job in getting us over the line on our SW18 house purchase. She was responsive, empathetic, and professional - we would certainly enjoy working with Sarah again.
Savills Northcote road, London
Unprofessional (understatement) real estate agents
When we moved in with our 3 little kids, the furniture we had agreed 2 weeks ahead to be in place was not there, including the bed and there we unopened Ikea flat packs everywhere. Thus, we staid somewhere else. We complained and it took them 1 month to deliver on all the agreed arrangements although we'd initially offered to postpone the move-in date and they'd insisted everything would be in place in time... We also had to fight for weeks and escalate to "senior management" for redress.
We vacated the place early Nov and let them arrange visits for prospective tenants 2 weeks ahead of surrender. Then came the usual game "Let's try to see how much of their deposit we can keep " and it looks like this:
1. "Garden work": £120
They tried to charge for gardening although the check-in report pictures show the mess the place was. So it's "We gave you a tiny garden in an awful bad state with stinking litter and we'll charge you to make it nice once you have left". Thanks.
2. Bed removed": £444
This one you'll love. As part of the agreed furniture change, they were supposed to remove a bad low quality old metal frame bed you only see in depressing films about old houses. Not only did they end up removing it 3 weeks late but they are now also trying to charge us for the "disappearance" of the bed they removed themselves. Really!?
3. Professional cleaning: £324
When we left the flat, 2 weeks before surrender, the place was clean. The dirtying by their numerous arranged visits of the flat for prospective tenants with muddy shoes was then charged to us in an outrageous professional cleaning fee of £324. They're trying to charge us for the cleaning of their own mess... What?!?!
4. Damage to walls, etc.: £1,130
Only a few dirt marks on the walls, that a sponge would have removed, cost £1,130.... What?!?! Actually, you would think the 2. "ultra-premium" professional cleaning should have at the very least taken care of this, would not you? Better still, to justify and evidence such an extortionate amount for a task twice billed, involving using a sponge to clean walls, they have sent us a bill having nothing to do with it:
- "new bed frame and disposed of old one" (charging us for what had been agreed would be free)
- 4 new knobs in polish chrome (nice)
- 2 new panel mouldings (we had the derelict ones instead)
- new dimmer switch (ours never worked)
- new roller bathroom blind (why did not we have this?)
- Glass splash back (nice, we never had this)
- Tiles (check-in inventory shows those ugly broken tiles they graciously ended up changing for the next occupiers , not for us)
So, they are trying to double invoice us (cf. walls and professional cleaning) + charge us for all the nice decoration improvements for the next tenant or the landlord. You will have noticed that none of those items have anything to do with "Damage to walls" although they've confirmed twice in writing that the invoice included everything.
End in sight to this nightmare...maybe not:
- Savills partially came to their senses and removed 2. and 3. but are still trying to string us for a £1,130 wall cleaning without any related invoice.
- 4 months later, Savills are still holding our full deposit without any invoice to back up their claim
- Savills have not even released the undisputed amounts
Throughout our tenancy we suffered from highly dubious mal-practices and, 4 months after the tenancy end, are still suffering from their cowboy practices, still holding our deposit.
But wait, the best is yet to come... yesterday they said they would come up today with a new invoice to cover the "Damage to walls". So, four months after tenancy end, all bills must have been paid months before as they must have already paid their suppliers' invoice. Thus, is someone going to manufacture an invoice to string us for amounts they have been unable to justify? No new invoice yet today...
Our advice to tenants: stay away from those cowboys with their hands in your pockets...
Amanda and Mia worked really hard on my behalf to find prospective tenants working with my existing tenant to make sure that people were able to see the property. Both women are very knowledgeable, creative and practical. The Southfields team work well together.
I have always managed my Saturday viewings so that my schedule is properly arranged. Unfortunately I have been waiting at one property for more than 15 mins without anyone contacting me. I called the office just to find out that this property is under offer!! No email, no phone call or voice mail to let me know about the situation before that. She asked me whether I still want to view the second property as booked with the same person and I agreed. I have been waiting at the front of the property for awhile which is fine. I asked about the details. She said is Illegal to tell me how much for service charge and ground rent. She will email to me later. Noticing my shocked face..She asked “any problems?”(With a serious face) - I do not see any point of arguing with her. Until now I have not received any email from her about the details of the property as promised. I have wasted a lot of time with someone that is unprofessional and has an attitude problem! I definitely not deal with this branch anymore.
P.s.Basic manners is important. Please learn how to say apologies or sorry - it would be appreciated more than saying
Chris Hollis and Brik were a dream to work with. They were so professional throughout and helped me to complete very easily! Can't thank you enough and am extremely happy with my purchase!! THANK YOU.
This review is based on the renting of a 1 bed flat in Parsons Green.
Our initial agent, showed us the property and was able to answer questions. However he did state that Brik were the managing agent of the property... they are not. So where we thought any problems with the flat they would be able to sort out, we actually have to deal with the landlord. We only found this out after moving in.
The office administrator, tried to charge us extra money on our deposit. We paid what they asked for, the amount on the lettings agreement, but she tried to insist that they’re system had calculated it wrong and that we should be paying more. We did not pay it, as the contract is law.
We were also sent the wrong inventory.
They don't quite understand the irony of us paying a £200 contract fee that’s actually a template and they will not allow any changes too. The argument being, “other people have no problem with it.”
In general, I've found them quite rude, lacks customer service skills and are a sloppy business. I would not recommend them to anyone.
Megan has been so helpful with assisting me in finding a flat on a very short timescale. Not only did she present herself in a professional and friendly manner, she was very accommodating to advising me in more suited locations. She also took the time to show me the area, recommending the most sort-out places to go.
Farhana is a gem, she constantly stays on the ball when helping you find a property and knows exactly what you are looking for.
Sam was helpful, professional and approachable throughout. He made renting my first property stress free. Would recommend to anyone looking to rent in Wimbledon
Emily May Cann
Poor service and rude.
It might be a seller's market, but Kinleigh Folkard & Hayward seem to treat buyers with contempt. A general level of poor service from their agent and unhelpful responses to basic enquiries about the property, made viewing a couple of flats a frustrating experience.