Very good experience with Foxtons - Fulham Broadway branch. It only took me a couple weeks to find the 2-bedroom I was looking for despite a difficult market. Great service from Alex Cima and his team. Fees are quite reasonable for a service of this quality.
AWFUL and HORRIBLE agency! We now definitely agree its bad reputation. We are enduring a huge leak in our bedroom and have to sleep in the living room with no compensation and no temporary accommodation! The agent who was in charge of the contract ALEX CIMA is an irresponsible individual who forced us to not add any break clause and LIED about the amount we have to pay to leave the flat!
Foxtons property managers ask us to pay their commission to them until 2020 (end of initial contract) which has been already paid by the landlord. They are just MAKING MONEY ON YOUR BACK!!!!!
NEVER TRUST THIS AGENCY!!!! RUN AWAY!
I've used Foxtons a number of times and they have always been excellent. I was dealing with David Law in the Battersea branch for this sale, and in a challenging market and selling a flat that was not to everyone's taste they persevered and 53 viewings later, achieved a sale. Courteous, communicative and tenacious.
Foxtons are very good for everything UP TO WHEN THEY'VE MADE THEIR SALE/RENT CONTRACT.
Their follow-up afterwards is worse than anything I have ever seen before in my life.
Their tenancy department is NOT open on weekends, which isn't convenient AT ALL. Even when you're trying to reach a person they always tell you that "That person cannot take your call at the moment".
If you have an urgent request, they'll come back to you with their standard "we have a 48 hours email return policy".
I wouldn't recommend Foxtons to anyone. I would actually advise people to AVOID FOXTONS.
I wish I could put 0 stars rather than 1...
We couldn't be happier with KFH - Alex was incredible in helping us find a home and we are so appreciative! He was always so patient and reliable, and we would HIGHLY recommend using him. He always took into account what we had requested, and the whole administrative side of renting our current home was carried out so professionally and efficiently. We will always use KFH. Thank you SO much Alex!
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Found my amazing house after just three viewings. Huge thanks to Marko for being fast and reliable, the right person at the right moment!
The staff were efficient and always responsive. Omar handled our tenants and was particularly helpful with any additional issues. He was able to attend to workmen and deliveries which relieved us of the stress of travelling across London!