Annabel from Hamptons Clapham was such a star. She knew exactly what our criteria was and before the property came on the market we were shown a great flat and put in an offer then and there. Annabel was very attentive and helpful from assisting with the offer to handing over the keys. Thank you so much
we had a great experience with the Hamptons.
Particularly with the Clapham agency where we were looked after with extreme care and professionalism by all staff. Especially want to thank Victoria and Rhian for their helpfulness and kindness.
They managed to rent, due to their experience, our property in three days finding a reliable and serius tenant.
Paolo & Giacomo
Thanks to Daniel and the KFH Kennington team who provided a highly professional and friendly service on my sale from instruction to completion.
Everything was great until we moved in the flat and we were needing them. Their property management service is the worse we had to deal with. They are unprofessional and rude, and won't try to help you. Throughout our renting period, we had several normal issues with the flat, that normally shouldn't take long to resolve. We were usually waiting weeks to get things fixed, by sending multiple emails that were almost never answered to. We were dealing with Kirilee who was highly unprofessional and not proactive, and more than one time we had to escalate to her manager to get things done. At one point we had a problem with the hot water system, and this problem lasted for 4 months. We were spending weeks without any reply from Kirilee to calls and emails, and we lost a lot of time chasing them.
We also spent 2 months before getting our deposit back, and things only moved when we mentioned we were going to start legal actions.
As a conclusion, everything was great when visiting the property, getting the paperwork done (our renewal contract was surprisingly extremely fast) and checking in. But as soon as there is no money involved and you need them, you're on your own.
We had to deal with other estate agency, and I strongly advised against this one.
My experience of LT is that they are efficient, hard working and patient. Surasak, Kirsty and Alex were assigned to sell my duplex apartment and in the end we achieved a good price in a tricky market. The sale of my property wasn't straightforward but they worked hard to bring only the right buyers round and to eventually get the sale through. I was able to communicate with everyone easily and they helped me with a lot of questions as we went along. I would recommend LT and would use them again if need be.
Avoid Avoid. Poor service from the start with Jibby and the on and off property manager Thomas Evans. It cost me 13% to manage my property, they hardly did anything. When they did manage my property such as, they charged me £150 for wool mesh to cover holes on floor and labour. The holes were not all covered and I had to have the work redone again. I had to manager my property. My tenants also complained that they could never get hold of the property manager and waited a long before the call was returned.. worst experience possible fir myself and tenants. I wouldn't recommend this letting agency.
Paul Harris at KFH Clapham Common was brilliant when we were buying our house. We've never had an agent who was so on top of things from start to finish and such a nice bloke to deal with. Throughout the whole process he was informed and upfront with us, and you got the impression he really cared about the result both for us and the sellers. His response time to queries was beyond our expectations and he got the sale through quickly and smoothly. Would highly recommend Paul and the team.
KFH are a horrible pathetic corporate bag of nails. They are liars. In any other market conditions they'd wrap up in a month and the staff would be back to hairdresser school. I look forward to the day they are done.
Fantastic service! I can't speak highly enough of Bradley and Jordan. They were professional, efficient and highly sympathetic during what proved to be an extremely stressful time....
They are fast and efficient and go the extra mile to make sure you are looked after.
I'll definitely use them again.
Once they got my email / number in their database, Acorn plagued me with endless spam emails / texts that never stop, even when I request to be removed from their database. Very poor service.