Richard was brilliant helping my sister and I find a two bedroom flat in Clapham Junction. We started looking last week and have already found a new home we're really excited about. Richard was friendly, very good at communicating and helpful - he made the experience much easier than we were anticipating.
No idea why these guys are rated at 4.9 given the sheer indifference and incompetence they’ve demonstrated over the past 3 months of my tenancy. Heavily biased towards landlords and unconcerned with tenants. Be prepared to repeat yourself dozens of times to dozens of different people across this tiny office. Have a question about Property Management? Good luck with locating anyone competent enough to help. This place doesn’t deserve anywhere near a 4.9. Avoid if you can.
Andy, Clement, Toni and the rest of the team at KFH could not have done more. They have made my first time letting as stress-free as I could have hoped for.
I feel like they went over and above to make sure everything was in order before the date my tenants were due to move in. Helping me set up all the required certificates and making sure I was aware of everything that was required of me. Always professional whilst being warm and friendly at the same time! Would highly recommend KFH to any first time landlords!
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
I have been using Leaders for many years now. They are helpful, friendly and professional. I've found them to often go beyond what one would expect from an agent, to deliver a superlative service to both me and my tenants. They have lots of competition in the lettings market but I think they stand head and shoulders above the rest, Their lettings team is really strong - particularly Lydia, who seems to get things done at the speed of light!
Please return my deposit.
I moved out from the flat on Silverdale on 31st Dec. 2015. And you should return my deposit within 10 days by Teneacy Deposit Scheme.
I'm so disppointed to find you are so irresponsible regrding to ending contract. I remember you guys were so friendly when I made the contract on Mach 2014.
I have never delayed to pay my rent and I kept myself cooperative to you guys while I was living the flat.
I really don't want waste my time to chase you for the deposit and believe that you guys have some morality just like the most ot the Britishes I have met when I was in the UK.
Please reply to my emails and return my deposit as soon as possible.
Jimmy Carr and his team did a great job marketing and selling my property. Always available to answer any queries I had. A very professional service st a very competitive rate. Definitely recommend.
To be absolutely honest both my wife and I do not have a single good word to say about our experience of the manager or the team at this KFH branch.
Following the completion of our sale we thought long and hard about complaining but felt that it would be a waste of our time and ultimately we had much more important things to do after moving house.
- Entry to our property was made without gaining our permission.
- Not once did anyone from this KFH office offer their congratulations upon the completion of the sale of the flat, all we received was an invoice.
However the biggest issue is that the manager and the other sales staff exerted a pressure that did not exist from the buyer of our flat because it was in their own interests to do so. We were told that our buyer was on the brink of pulling out numerous times, this was pure fabrication. We know this as once we got in contact with our buyer directly, she could not have been more relaxed and laid back about it all. To be frank it was disgraceful unforgivable behaviour and caused real upset to my wife and I. It was completely unprofessional and completely unnecessary.
We would not recommend this branch of KFH to anyone, ever. If we could give a rating of zero stars we would.
I am so grateful to the team of City Realtor. I came to London some months ago and I started to live in a flat with another company - which treated me bad, rude and unpolite. I felt frustrated and scare in my own home and they didn't do anything to fix my problems. Apart from that, they didn't even answer my emails or calls. With City Realtor, everything changed. They were so attentive with me, helping me to find the right flat and making sure that everything was perfect at my arrival. Furthermore, they always pay attention to their phone, so you can always phone them or send a WhatsApp and you will get an answer as fast as possible.
Marta Eireos Currás
Scammers all the way over, they rented us a flat that supposedly got professionally cleaned.
Mould everywhere, signs of pests, no fire safety system, mattresses with bodily fluids, rotten desks.
Once contacted they have actioned most of the stuff in the most cheap and cheeky way possible.
After being here 9 months I am still waiting for them to fix the hot water in the kitchen sink, cleaning dishes with cold water is not only not pleasant, it's not hygienic! As most of the grime will always be easy to get rid of with hot water.
I have never been living in such conditions.
Please do not trust 5 stars reviews as they kind of forced us to leave a good review by harassing us once we placed a bad one.
This people are just a mafia please do not trust them, there are hundreds of good agencies out there, I would not recommend City Realtor even to my worst enemy