Elizabeth from Beresford was amazing to work with, she gave us lots of good letting options of fine quality and understood what we wanted.
Thanks for helping us find our home! :)
I just called the Brixton branch, a lady picked up the phone. I asked if the multiple properties advertised on their web site were available and she told me only one was, she was very unpleasant and plenty of attitude.
I only asked her when would have been the best time to call back and get more choice of properties and she tried to lecture me on the nonsense she was saying...keep repeating "understood?" .
Zero customer service skills and zero manners.
Plus they should keep their website up to date if they don't wanna be bothered by POTENTIAL CUSTOMERS calling their office.
Dec 22, 2015
Excellent, professional and friendly service. Highly recommend Leaders in Forest Hill. As someone new to letting they guided me throughout.
They operate just like Foxtons. Property Management was below average and then they stung us for a hefty cleaning bill and a damning report which wasn't warranted. We had a good personal relationship with the landlord who agreed that Leaders had set us up with a damning report and £450+ cleaning fees! The cleaners even damaged the property so karma stepped in there. Be aware, one of their managers boasted that he had never seen anyone get their deposit back without paying cleaning fees!
Acorn, I would recomend! I called up re a property and my needs, discussed this with a staff called James who was very helpful, polite and friendly, a brilliant and typical example of Excellent service. I was really happy with the service provided as I was also well informed and I will definitely use Acorn in the nearby future!.
Don’t trust Acorn they always add 5-10 years to the length of the lease , you might have big surprises when you see the documents
Renting with foxtons has been great from the very start and some of the best customer service I’ve experienced. Narad was brilliant, really professional and friendly and helped us to find a beautiful flat that ticked all our boxes. Would highly recommend.
Wouldn’t recommend rental with Brixton team. We advertise our property with sales team end of last year, we are not in the country so we did Airbnb and it was challenging getting through the door because of not many free days and the timing between guests bookings. We were advised by rental team to short let with them as this would be easier getting through the door because it will be only managed by Foxtons. They found a tenant and offered 2 year’s contracts but we did highlight from the beginning our priority is to sell. I did ask what’s going to happened with selling side if we agree with 2 years contact and they said the tenant need to live at our property minimum 6 months, and after we can come to agreement give them 3 months notice, etc. After signing the contract we were told we can’t sell for the next 2 years, otherwise we will be paying penalties. The agent lied to us saying we never discussed sales part and we only discussed taking the advertising for sales down. We also can’t redraw as we already sign contract! We feel we have been tricked into the deal, it’s been over a week and we still haven’t heard back in how we can resolve the situation and the tenants supposed to move in on the March 1st despite chasing and calling them! After signing the contract the communication gone quiet even though I did kindly ask to let me know the cost of fixing one of the shower, on which of our personal belongings should we remove (bear in mind we are not in UK so we needed some time to organise this). To get the rental deal with us they could ring 5 times a day, after signing almost “0” communication. We are very disappointed with miss leading information and how we have been treated! I’m sorry to leave such a long comment but I had no choice
I had an amazing experience with KFH Clapham Common. A pleasant and smooth process. A friend actually recommended me to Lloyd and I can honestly say he made the whole process calm and relaxing. Paid attention to my requests and what I was interested in and helped find the perfect property for me and my partner he was perfect during the viewings and had amazing knowledge of the area and about the different properties. I was also extremely happy with the admin Dorcas she was extremely helpful during the admin process she ensured that the paper work was sorted quickly and there was no delay in us moving in.
I can honestly say walking into this office there was never a dull moment such an amazing team and everyone was very welcoming.
KFH are a horrible pathetic corporate bag of nails. They are liars. In any other market conditions they'd wrap up in a month and the staff would be back to hairdresser school. I look forward to the day they are done.