Redferns marketed my mother's house in West Hill in July and the sale has just been completed in October. They provided an outstanding and professional service. They took responsibility to ensure the sale went through smoothly, which was particulary helpful as I was having to conduct the sale from a distance. I highly recommend Redferns to anyone buying or selling a property in the Ottery area.
Redferns use some very debatable tactics to make it look like they have a stronghold in the property market. Houses that have been sold subject to contract are advertised as being available. When questioned about this we were told they only mark as sold once contracts have been exchanged (no point in marking it as sstc once contacts have been exchanged). Also they advised that many sales fall through, hence their reluctance to mark as sold. But no one took our details as being interested in those properties so we would never know if they did become reavailable. This happened to at least 5 properties we expressed an interest in. Clueless....
We have used Stags, Honiton when selling and buying our last two homes and they have been outstanding in every respect. If you are looking for a really good agent, someone who is really efficient, entirely honest, open and knows the area better than anyone, a team who don't just give you a standard service designed for everyone but take the time to understand what it is you need, then look no further. You really do get a level of involvement and commitment that's exceptional. I have no hesitation in recommending them for selling your property or buying - I wouldn't entertain the idea of selling through anyone else.
We rented a property in Mid Devon through Stags and unfortunately didn't have the best experience. The communication between staff members in regards to information being passed, messages relayed and general customer service was not good at all and made the entire process extremely frustrating. Overall we were left not having much confidence in the team. I would be extremely put off buying or renting a property again if Stags were the agents.
I cannot recommend Redferns in Ottery St Mary highly enough, we have now bought and sold twice through them and we will not use anyone else in the future.
Their attention to detail is brilliant and more importantly they know the market place better than anyone else. Sometimes it's easy to think your house is worth more than it is (as it's your home) but having an estate agent that genuinely values your house based on market conditions is priceless and makes selling so much easier.
The team are friendly and helpful, nothing is too much trouble.
Communication with your estate agent is key when buying & selling. If you want an estate agent that cares, is passionate about their clients and houses whilst being honest & open then go with Redferns.
Very helpful staff and professional service combined with a personal touch. These chaps will go the extra mile to help everything run as smoothly as possible.
I've used them 4 times now and have zero complaints.