I cannot recommend Redferns in Ottery St Mary highly enough, we have now bought and sold twice through them and we will not use anyone else in the future.
Their attention to detail is brilliant and more importantly they know the market place better than anyone else. Sometimes it's easy to think your house is worth more than it is (as it's your home) but having an estate agent that genuinely values your house based on market conditions is priceless and makes selling so much easier.
The team are friendly and helpful, nothing is too much trouble.
Communication with your estate agent is key when buying & selling. If you want an estate agent that cares, is passionate about their clients and houses whilst being honest & open then go with Redferns.
Redferns use some very debatable tactics to make it look like they have a stronghold in the property market. Houses that have been sold subject to contract are advertised as being available. When questioned about this we were told they only mark as sold once contracts have been exchanged (no point in marking it as sstc once contacts have been exchanged). Also they advised that many sales fall through, hence their reluctance to mark as sold. But no one took our details as being interested in those properties so we would never know if they did become reavailable. This happened to at least 5 properties we expressed an interest in. Clueless....
Savills have always been one of the first names that springs to mind when you require the highest level of service and professionalism when marketing your property. It makes me extremely proud to say I have photographed their properties for over 10 years and seen their dedication to their clients to ensure maximum potential on their sale. Not just in their photography, which is second to none, but in their professionalism and devotion throughout. I have dealt closely with Chris Clifford in particular and you could not want for a more on-the-ball and capable agent in my opinion.
Mike Townsend acting as Arbitrator i.e. supposed to be independent. Didn't carry out a thorough conflict check. Didn't inform us when he did find out. Due to the conflict of interest eventually had to stand down. 7 emails and two letters cost £1006.20 inc VAT supposed to be paid by both sides. If he doesn't receive payment then he can refuse to stand down so the case can't carry on. Other side (his colleague's clients) haven't paid. Therefore we feel blackmailed to pay whole bill. Very Professional.....
We chose Stags of Honiton to market our house sale because we were impressed by the combination of good advice and integrity with a friendly manner that each member of staff demonstrated. When the house selling process became stressful for us because of many delays and small problems along the way, our negotiator Camilla worked very hard to find information to keep us in the picture and definitely made us feel that we had an effective and hard working ally. Happily everything worked out well in the end, not least because of the significant contribution made by Stags of Honiton. I would wholeheartedly recommend Stags to any home buyer or seller.
We rented a property in Mid Devon through Stags and unfortunately didn't have the best experience. The communication between staff members in regards to information being passed, messages relayed and general customer service was not good at all and made the entire process extremely frustrating. Overall we were left not having much confidence in the team. I would be extremely put off buying or renting a property again if Stags were the agents.