Ashton's were, by far the most efficient, and the best prepared. Stacey was the ONLY estate agent who arrived on time. She came with, and left me with, lots more information on the market place, and their services than other "more established" agents.Ashtons achieved a higher sale figure than others even proposed I market at. Service wa superb throughout the process
Very good they are superb the problem is with the buyers solicitor
Excellent customer service by Pauline Fairhurst a credit to her employer. Replied to my email and also took time out her busy work schedule to ring me.
I've sold a property with Kelrick Properties and then tried to buy a property with Kelrick Properties and I have to say that the service, on both occasions was very poor. When I sold a house they reneged on the price agreed at the outset and had selective memory of the actual price agreed. Eventually, they relented and I paid the originally agreed, price, but it 'left a bad taste in the mouth'. My next door neighbour had to show prospective buyers around as nobody turned up to meet them from Kelrick Properties on two separate occasions. Not good to say the least. Consequently, I would never use this firm again , especially since the market is swimming with good companies out there. My opinion and advice is to get everything written down with this firm, as they can't, from my experience, be trusted, that's if you intend using them. Best avoided in my opinion. When I made an inquiry about a property they were selling and subsequently put in an offer for the house, nobody took the trouble to get back to me whatsoever. They didn't even have a record of me putting the offer forward never mind the simple matter of having the common decency of getting back to a potential buyer. Not great selling, again in my opinion. The above is definitely garnered from my personal experience dealing with this firm, but I'm sure others have had a better time as a firm like this can't survive for long being this incompetent. Surely!
Excellent service provider for landlords. Never had any problems, very pleasant and efficient staff. Would highly recommend to anybody looking for an agent to look after their properties.
While I initially thought the professional approach of this company would meet my needs, in the event I was extremely disappointed by the service received. Communications were incredibly frustrating and instructions were not followed. I would definitely not recommend this company.
I rang to the branch to get some advice on mortgages and spoke with Emma H who booked me in for a mortgage consultation with Victoria who has since handled my mortgage fantastically and keeps me updated on every bit. Couldn’t be happier with the help I’ve received
Took the day off work to have a viewing, turned up to look at apartment and they couldn’t find the keys told me there’s nothing they can do now I’ll have to re arrange. The apartment will be gone as theres loads of other viewings while I’m in work. Not one single apology from any of the staff. Terrible service