I was very impressed by the team and service at Curchods-Ottershaw. Really friendly team that provided regular updates without being overly pushy. High recommend
Buying a house comes with its own stresses, without the added pressure, harassment and unfair treatment of staff at Curchods in Otterhsaw.
In case you are not familiar, the average sale of a property takes 3-6 months depending on the circumstances. Therefore, with a no-chain approach to buying through Curchods, we hoped to be straight forward customers.
We faced set-backs from the property we were purchasing in terms of lease extension, however bullying tactics and unfair judgement passed on to the vendor from Churchods, left us feeling brandished at fault. We were sold the property with a lease extension and when we were advised we could not sign the contract (a legally binding document) as it included the original, short lease we received threats from the agent and vendor stating they would pull out.
This concludes that the staff at Curchods Ottershaw are unprofessional in their treatment of clients, let alone completely incompetent of understanding the purchasing process.
From start to contract signing, it had been 3 months and 1 week, a relatively short process as far as buying and selling property goes. But we cannot express how under pressure and pushed from the agent we were to move quicker throughout the entire process.
The entire process left us extremely unhappy and somewhat out of pocket after further charges arose. We have now gone elsewhere to purchase a property where the agent is fully cooperative, knowledgeable of costs involved and ultimately understanding of the process
The best estate agent in Chertsey - friendly and professional, extremely efficient and excellent communication I honestly can't rate them high enough!
A very stressful time made easier by Hodders - Thankyou
As per the last review, if I could leave no stars I would. I am a landlord, and have received an appalling service from this estate agent. I had a tenant who defaulted on his rent payments, and Hodders have used a deposit lodged with them for maintenance to collect their commission on that unpaid rent!
I received no advice from them regarding overdue rent or the eviction process - that was very much treated as being my problem. The staff involve themselves as little as possible in any issues.
I would strongly recommend any landlord not to use Hodders as agents.
Being young, I was looking to invest in a buy to let property. I approached Johnson and Jones and dealt with Craig. Being new to this, Craig explained every step of the process clearly and simply. From the moment of first enquiry, through to purchase and finding tenants, the company and Craig were extremely helpful and professional. 9 months on I would highly recommend.
WARNING...I rented from different estate agencies in the past few years (Belvoir , Romans, etc)..J&J is the ONLY agency I come across where if you dispute their deposit deduction charges at the end of the tenancy (obviously you normally do because it is unfair in my case), you will be charged £120 even if you win (basically means even if the charges are unfair). There is a deposit section in their "unique" tenancy contract specify if you dispute the proposed deposit charges and would like to refer the matter to arbitration (which is a free service) you will be charged £120 admin fees.
Leaders proved to be excellent agents. All the staff gave consistently first class service but Matt Cooke in particular went above and beyond what any vendor would expect to ensure a smooth sale. His expertise in the field is second to none. I would thoroughly recommend this agent.
Literally the worst estate agent. They fail to respond to emails or phone calls, and fail to abide by the terms of a tenancy agreement drawn up by them. Don't deal with them, it will inevitability end up costing you more than you thought!
Update in response to reply: There is no point in contacting your customer service department, what's done is done and you have let us down, we pointed out to your West Surrey Admin Team the terms of the tenancy and they ignored it. It's clear to see who both you and the TDS work for given how biased you were on the side of the landlord and to contact your customer service dept would just be a further waste of my time given that you won't refund the £550 that we are out of pocket for your failure to abide by the terms of the tenancy agreement.
Very much appreciate Diana’s work. She is very professional, efficient,kind and patient.
Absolutely terrible company. I requested to view 3 properties.
The first: Completely misleading in regards to pricing. I was sent across an incorrect price guide for one property and was made confident an offer on a price would be accepted, once the offer was put in I was informed it was £15,000 short of what was discussed.
The second: The agent had no idea where the property was between two buildings. He attempted to open somebody’s front door before realising it was in fact the other building. He then took us to the second building and broke the communal door lock which would mean nobody could enter their flats at all and just left the broken lock on the door and told me ‘I guess this one isn’t meant to be’
The third: Again, the agent had no idea how to enter the building. We circled about 5 times and tried multiple different doors before he established that he had the wrong keys and just like the second we were unable to view the property.
If you are serious about purchasing and want to move quickly. Do not use this company.
Hodder's were fantastic throughout the whole of my sale. I dealt personally with Matt Cooke, Richard Seijo and Claire Delaney and I would highly recommend using these Estate Agents. Matt Cooke did everything he promised to do from start to finish.
if i could leave NO star i would, i rented a house off them for 3 years and to say they did nothing the house or to help when there issue is an understatement, they even let themselves in the house to rip up the kitchen floor and left me without a kitchen floor for months... would never use them again or recommend them to anybody.... worse estate agent in the whole area... be warned......