Very pleased with the service we received from KFH Balham. Leigh and Chris were highly professional and dedicated on getting our sale through as quickly as possible. Would highly recommend.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
I am hugely greatful to Jimmy and his staff for their help and ongoing support through what was a sometimes challenging situation. The sensitive care they showed to the elderly seller is hugely appreciated and went well beyond expectation. Thank you so much, and I would wholeheartedly recommend your service to others. Neil R
Terrible experience working with Kinleigh Folkward & Hawyward. Having worked with a number of quality agents over the years, KFH charge the same type of fees but do not provide as good a service as the likes of John D Wood and Foxtons. They did not ensure everything we put in the agreement was completed before our move in, did not inspect the property enough to know it was full of damp, were slow on responses, did not even ensure a professional clean was completed before we received the keys, all of which was in the contract. To get respectable tenants, you need to choose agencies like John D Wood who provide high quality service.
My husband and I put our 2 bed flat in West Norwood up for sale with the team at KFH West Dulwich. From the beginning of the process, the team were consistently thorough and attentive. We mainly dealt with Julian and Tim who were both very communicative throughout the whole sale and provided professional, friendly and sound advice along the way. We wouldn't hesitate to recommend KFH West Dulwich to any buyers or sellers in the area.
Excellent service, thoroughly professional throughout. Would have no hesitation recommending KFH's west Dulwich branch.
I cannot thank Toby Brewer at Marsh and Parsons enough for all his help with our recent property search. He really went the extra mile to find suitable properties for us that met our criteria. As well as being knowledgeable and professional he was also very personable and made what is a stressful time feel like a breeze. Cannot recommend him highly enough!
Unresolved maintenance issues at our unit, The Paperworks, Balham Grove over last 6 months of tenancy. This included no working lights for over five weeks to the entire lower floor (which comprised two bedrooms and two ensuites). Had to get around the house and bathrooms with torches and head lamps, and mold spread throughout windowless bathroom as non functioning exhaust fan was related to the electric wiring issue.
Agents consistent poor coordination and communication with electricians meant issue still unresolved by the time we moved out in November 2017.
George Byrne has just been amazing with helping me find a flat. He communicates very well, is very responsive and really listened to what I was looking for in my ideal flat. Would highly recommend.
Well, lets face it, if they have the flat you want you're going to sign up with them regardless of what someone on the internet says. But just beware that they will try to screw money out of your deposit with made up problems (go through your check in report with a fine tooth comb, ours was full of omissions), they will be an absolute pain to deal with over the smallest of things, they will treat you with absolute contempt. Make sure you ask them in advance about any maintenance issues that are outstanding because they won't tell you in advance and then they'll pretend they never knew about it. I've been with a fair few letting agents in London but these were by far the worst. Very glad to be rid of them.
Smooth and professional process with viewings and moving in. Kieran was very attentive and found us our home with only one viewing! Very impressed with everyone at the Brixton office and they have remained helpful even after the move! Communication skills are excellent and would highly recommend.
SINNAPHA MIMI THAMMATHITIRUT
As a future customer of their letting's division, so far impressions have been very low. Very little communication, non-proactive, having to constantly chase.. doesn't give me hope of how things will pan out