It was an AMAZING experience!!! The overall process was straightforward and very quick. Omar was extremely helpful throughout the process and was always available for any queries and dealing with him was an absolute pleasure. Highly recommend it!!!
I have only used Lauristons in Balham once, unlike the other locations, but true to form, they seem to have found a way to make sure that the service you get in one branch you get to just as high a standard in the others. Thanks once again Mark for getting the house let so quickly and without any fuss.
Caroline and her team were very easy to work with and very knowledgeable about the area and took the time to learn about our house's various bells and whistles. We felt like they were as invested in the sale of our house as we were! They were always considerate of working viewings around nap times and our family's schedule. We got very regular updates which helped smooth any anxiety around our house sale. We would wholeheartedly recommend Caroline and her team.
From the moment we appointed Caroline and Team they were absolutely focused on our requirements and timescales. Communication was perfect, with an update everyday. I would have no hesitation in recommending.
I’m proud to have been a part of the growth of Lauristons for over 15 years and am now leading the Residential Sales, Land and New Homes teams as the Group Sales Director. We have an exceptionally passionate team, which includes professionally qualified NAEA member agents in every branch, who care deeply about what they do for their clients. Our innovative approach and uncompromising dedication to securing the right result for our customers demonstrates time and time again that not all Estate Agents are the same. Please get in touch if you would like to know more about how we constantly strive to provide the best possible moving experience for every one of our clients.
If I could rate 0 stars, I would. Portico tempt you to leave a good review when you start your contract by giving you Amazon vouchers in return so I wouldn't trust the positives reviews on here (yes, I gave them a positive review upon the start of my tenancy, and truthfully their sales team isn't too bad compared to their competitors).
They hands down are the worst agency we have used to rent. Over one year we were assigned 5-6 property managers, probably due to the high turnover of staff. They often take months to reply and extremely unhelpful eg. we reported a broken spark plug on our cooker and Portico recommended for us to buy a lighter. During our tenancy the only repair they facilitated was when our roof collapsed (which we reported 3 months before) and we had to fight to get partial reduction of rent for this.
After leaving we have spent 6 months trying to get our deposit back and after 19 emails and calls every week are no closer to receiving anything. When calling in on a daily basis they will always request your name or address and then never be able to take your call directly. Fortunately for them and the landlord, they have drawn on the process so long that it is no longer covered by the TDS scheme so I am sure they are always willing to keep their landlords happy.
Once again couldn't stress more that they are the worst agency we have ever experience, which is shocking as they are very popular and well known in South London. I cannot wait to see to never have to deal with them again!