Rachel Shibel was fantastic. She understood our requirements, kept a close eye on the market, and contacted us the instant a suitable house came on for rental. She was flexible on viewings, and was untiringly friendly and professional. When we saw a house we wanted, she acted very rapidly to put our offer to the landlord and wrap up the admin to make it happen. Her professionalism and expertise reflect very well on James Pendleton.
Do not use this agency. We have been tenants for six months and never have I been treated so poorly by estate agents. They will sign you, take your money and abandon you. Do not use this agency!!
Fantastic estate agency who deliver a great service, having had unpleasant experiences with agents in the past it was an absolute pleasure to deal with competent, experienced agents who really care about your needs as a client. Particularly Ali at the Balham branch who went above and beyond to ensure my needs were met and found me the perfect property. Highly recommended!
The experience at first was really good, we moved quickly and liked the flat given we knew some work needed to be done to it. The day we moved in the place had not been cleaned because KFH forgot! By this time we had been to the local supermarket, purchased £20 worth of cleaning products and started to clean it ourselves, when KFH called they said they can organise a clean but for £265.00.
Since moving in, the mattresses have been uncomfortable, one of the bed frames is totally broken, no one even explained how the transfer of bills work and what companies we need to speak to!
We have put in multiple requests to sort all our issues out which have been listed on multiple emails and chased / called daily but yet, no one actions this and they are "away from their desk"
The journey was smooth at first however, anything after that is the worst service I have EVER received. My family own an estate agency and this is not how things are run! It is terrible, unprofessional, poor and I would think twice before using them again!!!
We used Knight Frank Wandsworth for our purchase in October 2015. They couldn't have been more helpful. Their service is second-to-none and we really felt as if we were in the very best hands.
Henny Vere Nicoll
Knight Frank’s communication was poor and often they wouldn’t update us even post a viewing. In 4 months, they had just 21 viewings which resulted in 1 offer well below asking price - we have had better results with Marsh & Parsons in just 3 weeks!
Keatings is a great local estate agent. Anyone selling in the South of London should consider them, they have great communication and a lot of knowledge of the area which helps with their pitch. Working with them was transparent and easy.
I tried many different lettings agents before being recommended to try KFH and they were fantastic. I managed to rent a flat in the Crystal Palace area hassle free and with extremely efficient service and help from KFH.
Would definitely recommend to anyone.
Tried really hard to view two properties for sale with them. Was told a number of times that the agent dealing with them was busy and would call back. He never did. The last time I called the person who answered the phone told me he had already passed on the message and put the phone down on me! Bought a property with Pedder down the road in the end who were prompt, efficient and a pleasure to deal with. If you're selling with KFH and not getting many viewings, it may be because they're hugely incompetent rather than lack of interest in your property!