I found KFH very proactive and helpful in letting my property. Both Will and Jack are good communicators and were there to advise every step of the way. I was very impressed by their service and will use them again.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
I dealt with both Jimmy and Arthur and couldn't recommend them more highly. As a first time buyer, they took time to discuss the process and helped wherever they could. Patience and professionalism in abundance! Thanks gents
Terrible experience working with Kinleigh Folkward & Hawyward. Having worked with a number of quality agents over the years, KFH charge the same type of fees but do not provide as good a service as the likes of John D Wood and Foxtons. They did not ensure everything we put in the agreement was completed before our move in, did not inspect the property enough to know it was full of damp, were slow on responses, did not even ensure a professional clean was completed before we received the keys, all of which was in the contract. To get respectable tenants, you need to choose agencies like John D Wood who provide high quality service.
Excellent team, highly professional, Julian Piku was fantastic remained in communication throughout the sale of our property. Went above and beyond in ensuring that the sale went through. Would recommend these guys any day, well managed Tim Beattie!
Excellent service, thoroughly professional throughout. Would have no hesitation recommending KFH's west Dulwich branch.
George is a lovely, earnest guy and was a pleasure to deal with. He went above and beyond to meet our requirements when arranging viewings and was a great communicator. All in all, a superb lettings experience (which is a rarity!) and we look forward to moving into our lovely new flat. Thanks George :)
Well, lets face it, if they have the flat you want you're going to sign up with them regardless of what someone on the internet says. But just beware that they will try to screw money out of your deposit with made up problems (go through your check in report with a fine tooth comb, ours was full of omissions), they will be an absolute pain to deal with over the smallest of things, they will treat you with absolute contempt. Make sure you ask them in advance about any maintenance issues that are outstanding because they won't tell you in advance and then they'll pretend they never knew about it. I've been with a fair few letting agents in London but these were by far the worst. Very glad to be rid of them.
Had a great experience with KFH- Clapham Common. Tre Charles was very professional and helpful throughout the whole process aswell as his colleague Dorcas Garshong.
Will definitely use KFH again in the future.
KFH are a horrible pathetic corporate bag of nails. They are liars. In any other market conditions they'd wrap up in a month and the staff would be back to hairdresser school. I look forward to the day they are done.
Smooth and professional process with viewings and moving in. Kieran was very attentive and found us our home with only one viewing! Very impressed with everyone at the Brixton office and they have remained helpful even after the move! Communication skills are excellent and would highly recommend.
SINNAPHA MIMI THAMMATHITIRUT
As a future customer of their letting's division, so far impressions have been very low. Very little communication, non-proactive, having to constantly chase.. doesn't give me hope of how things will pan out