I couldn't believe i could be help so fast.
And i and my 4 kids were able to be housed in a more better flat. i sincerely thank Mr BLAKE for his genuine assistant & understanding.
I went in and asked simple question. Woman sitting there got puzzled on her face and has done everything to get rid of me as soon ash she realised I don't want to jump out with my pocket full of notes. Very bad service.
Professional service from start to finish. You’ll think again about trialling an online agent after using KFH Kennington. They negotiated brilliantly on my sale and purchase and made the experience as smooth as possible. Highly recommended
I honestly don't know where all these top reviews came from, so I'll share my story between me and KFH. They promised great and looked professional when showing me the flat (some wrong information provided during the progress, although I believe they're not intended to), but I faced very different situation after signing the contract with them. I couldn't get any useful information about council tax or utility bills after sending several emails for inquiring, I couldn't get the broken shower fixed after several emails with no reply, I couldn't get any solution when reporting severe formaldehyde odor in the bedroom beside "that's serious are you sure?", not to mention other inquiries that were ignored. Maybe the property manager is either too busy or thinks me as a tenant not worth paying attention to(they even got my name wrong on the contract and I needed to remind them several times to correct it). All these happened within the first 10 days after I moved into the flat, how can I be satisfied or being optimistic here?
Not very responsive, not recommended based on my personal experience.
Highly recommended. I bought my first flat through Winkworth ED and more recently sold it via them to fund a move to a bigger property. As a first-time-buyer they were really considered and helpful. Guided me through the process and were honest and straightforward throughout. They didn't spam my inbox or drag me round loads of unsuitable properties - simply took the time to really understand what I was looking for and found me the ideal flat without any hassle. When I sold up, they took all the effort out of the process. They worked seamlessly with the lawyers, explained all the details and kept me regularly updated. They're a highly professional team and I will be going straight to them if I ever move back to East Dulwich.
Good team. Provided strong support throughout the process. Ayesha Ahad and Amber Ballantine both good during the sales memo through exchange period.
Really lovely bunch. Communication was great. The agent (Clement) actually found another house to show us as well our original viewing. We ended up going with his surprised viewing.
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
Finding a flat to rent in London can be hard work but the team at KFH made it an enjoyable and seamless process. I was impressed by the quality of the properties on offer but also by the incredibly personal service that I received.
Georgia Gowing is a phenomenal agent - she really listened to my requirements and showed me an ideal property straight away. She is knowledgeable and treats her clients as individuals. She has a warm, professional manner and is very efficient and responsive. All my questions and requests were addressed promptly and it was fantastic service throughout the whole process - even with a follow up email to see how I was settling in!
I was also impressed by the other KFH team members that I encountered in the office, on the telephone or via email. I was always greeted by name and they also were always helpful, polite and approachable.
I have been raving to my friends, family and colleagues about the great service and experience I had with KFH. I have signed a long lease but when it comes to my next move or home purchase, I will be talking to KFH first!
Huge thanks again Georgia and your excellent team!
KFH's strength was the speed at which they understood exactly what we were looking for and then how hard they worked to find it for us. We love our new home!
Acorn in Peckham were great, very friendly, efficient and professional. George is brilliant, with a friendly and engaging team. Quite refreshing experience that I would not usually expect from an estate agent.
Aggressive members of staff literally looking for a fight with traffic warden who was just doing his job. Entitled Scum bags. Wouldn't give them a penny